Group ISO Overview

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Founded in 2001

Group ISO (groupiso.com) is a merchant account provider headquartered in Newport Beach, California. The company is a reseller of Merrick Bank‘s merchant services. Founded in 2001, Group ISO is a registered ISO of Merrick Bank, Jordan, Utah and of Citizens Bank, Providence, RI, and is headquartered at 20062 SW Birch St. #300, Newport Beach, CA 92660.

Group ISO Ownership

Mike Segura is listed as the CEO and co-founder of Group ISO. Group ISO is mentioned in complaints that have been filed against a Canoga Park, California-based company called American Verification Processing Solutions (AVPS). The CEO of AVPS is Tiffany Segura. At this time, the relationship between Group ISO and AVPS (and the relationship between Mike Segura and Tiffany Segura) is unclear. However, there is some evidence that the two companies may be linked.

Group ISO Review Table of Contents

  • Costs & Contract: Group ISO appears to offer a three-year contract through either First Data or Merrick Bank with variable terms.
  • Complaints & Service: Group ISO has received more than 15 public complaints.
  • BBB Rating: Group ISO has an “A+” rating and has received 1 complaint in the past three years. The company has been accredited by the Better Business Bureau since 2009.
  • Sales & Marketing: Group ISO does not engage in misleading sales tactics and has received only a few complaints about its sales team.
  • Rates & Fees: How Merchants Got The Best Rates With Group ISO

Group ISO Statement Analyzer

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Products & Services Offered

Types of Businesses Served

  • Retail
  • Mobile
  • E-commerce
  • MOTO

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Group ISO Rates, Fees, and Costs

Key Points

Swiped Rate 1.00% - 4.99%
Keyed-in Rate 1.00% - 4.99%
Statement Fee $10 Per Month
Monthly Minimum Fee $25
Batch Fee $0.20
Early Termination Fee $300
PCI Compliance Fee None
Equipment Lease Terms Undisclosed

Group ISO Contract Terms

The standard Group ISO contract (available below) is a three-year agreement through First Data with a $300 early termination fee, a $25 monthly minimum fee, a $0.20 batch fee, a $25 chargeback fee, and a $10 monthly statement fee. A company representative has stated that the early termination fee can be waived in some cases, which would make the contract month-to-month.

The same representative also stated that Group ISO does not charge a PCI compliance fee, and its monthly fee is negotiable depending on a merchant’s volume. The company’s standard contract therefore has the potential to range from fairly average for the industry to reasonably competitive. Merchants are advised to negotiate for the best terms when possible. Group ISO has recently switched from First Data to Merrick Bank as its primary backend processor. Whether this shift impacts its standard pricing and fees has yet to be seen.

Fund Hold Issues

Most of the Group ISO complaints available online describe issues with fund holds by Group ISO. Although the company does not appear to actively advertise it, Group ISO offers high risk and offshore merchant accounts. These merchant account types are especially prone to chargebacks and fraud, and as a result, they usually require the establishment of a cash reserve by the processor. Although this is a standard practice within the industry, it appears as though Group ISO struggles in some cases to properly inform its merchants of how and why it is establishing a reserve account, leading merchants to believe that their money has been stolen outright.

High Risk Merchant Expectations

Like many processors, Group ISO’s standard contract allows it a great deal of freedom when determining whether to establish large reserve accounts for a merchant, so merchants with high risk business types should understand that they will almost certainly be subject to fund withholding under certain circumstances. Merchants operating in conventionally high-risk sectors may be better served by a top-rated high-risk merchant account providerSee the Group ISO Merchant Application and Program Guide.

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Response from Group ISO

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Group ISO Complaints & Customer Reviews

Key Points

Total Online Complaints 15+
Live Customer Support Yes
Most Common Complaint Fund Holds

Low-Moderate Complaint Volume

We are currently able to locate over 15 negative Group ISO reviews, some of which describe the company as a ripoff or a scam. Common themes among complainants include fund holds both during service and following the termination of service, increased rates, and sudden account cancellation. Most of these complaints appear to have been posted by merchants with high risk business types who did not understand the company’s reserve account policy. Although this does not represent a breach of contract or unethical behavior by Group ISO, it does seem as though some of these complaints could be avoided by more thoroughly educating merchants on Group ISO’s cash reserve policy before signing them up for service (related: Why Credit Card Processors Hold Funds).

Group ISO Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Group ISO. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Group ISO Customer Support Options

The Group ISO website offers a dedicated phone number and an email contact form for merchant support but is not considered to be a top-rated payment processor for customer service.

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Response from Group ISO

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Group ISO BBB Rating Summary

Key Points - BBB

Product & Service Complaints 0
Billing & Collection Complaints 1
Advertising & Sales Complaints 0
Guarantee & Warranty Complaints 0
Delivery Complaints 0

One BBB Complaint

Group ISO has been an accredited business with the Better Business Bureau since 2009. As of this review, the company is showing an “A+” rating. Group ISO has received only one complaint to its BBB profile in the past three years. This complaint was related to billing or collection and either was resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant.

What Merchants Say

The sole complaint describes issues with Group ISO not releasing funds in a timely manner:

First, GroupISO offered merchant account services to our company and caused significant damages by modifying our AVS/CVV settings without notice, causing a massive decline rate. This caused over $100,000 in damages from a loss of revenue because we were not bill customers. Due to GroupISO’s damages, we had to immediately terminate our business with them. This damage by GroupISO was confirmed by the NMI gateway because NMI stored records of GroupISO’s wrongful actions. Second, GroupISO did not release our reserves on time. They assured us that reserves would be released after 6 months and, requesting the release, they have stated it will take an extra 30-45 days. It shouldn’t take more than 2-3 business days to release the funds owed.

Merchants in this situation should look into how to make their payment processor release their money.

An “A” Performance Overall

The company is also not showing any informal reviews on its BBB profile, although it should be noted that these reviews are not subject to verification by the BBB. Given this information, we agree with the BBB’s rating.

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Response from Group ISO

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Truth In Marketing & Advertising

Key Points

Employs Independent Resellers Yes
Advertises Deceptive Rates No
Discloses All Important Terms No

Independent Sales Agents

Group ISO advertises that it employs a network of independent sales agents to market its services. A central tenet of the company’s mission statement appears to be its dedication to providing adequate training and support for its independent agents, which suggests that Group ISO may avoid many of the problems that generally accompany this hiring practice.

Sales Complaints

We are currently able to locate a handful of Group ISO complaints that describe sudden rate increases above the figures initially quoted, but this does not appear to be a major problem for the company. Overall, merchants are not accusing Group ISO agents of unethical sales practices, and the company does not appear to engage in deceptive advertising in its official materials. Still, if you suspect that Group ISO is charging you undisclosed fees, we recommend seeking a third-party statement audit to find and eliminate hidden charges.

Did you get what you expected from Group ISO? Tell us why, or why not.

Response from Group ISO

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Group ISO Logo

Our Opinion of Group ISO

An Above-Average Merchant Services Provider

Group ISO rates as a better-than-average credit card processor according to our rating criteria. The company has a moderate complaint volume for its size, but it appears to offer serviceable customer support and a well-trained sales staff. The major factors reducing Group ISO’s grade at this time are its contract terms and complaints of fund holding, although maintaining a clean BBB profile may help improve the company’s overall rating over time. For now, merchants are advised to compare the company’s pricing to top-rated merchant account providers to get the best deal.

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Thank you for reading my review. I hope that it has helped you with your research.

Why I'm Qualified to Write About Credit Card Processing

I'm a former credit card processing sales director who left the industry to start my own a small business. From the time that I starting working in the merchant services industry to when I left to write about it, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this insider knowledge to myself, so built this website to help small business owners research which service providers to use and how to save money on rates and fees. I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers here. I can help you save money with your current merchant account or help you find a new one. Message me here to get started.

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3 Reviews Leave Your Review for Group ISO Below

  1. Sam Ilaian says:

    I had this company for my courier company for years. their rates are high. I closed the account but still got charged $195 because they require 30 days notice. After I gave them notice in writing they still Charge me. It takes them months to cancel the account, they keep withdrawing the fees even after the cancelation. I would not recommend them to anyone. I’m glad to be out of it.


    This post will help: Best-Rated Merchant Account Providers

    – Phillip

  2. Petr Sorma says:

    Rosalyn with Group ISO is the real deal! I am thankful to have found someone with her knowledge and experience.

    Thanks Rosalyn!

    -Petr
    Client Protection Group LLC

  3. Larby Amirouche says:

    Well, for starters they should focus on relationships with trusted partners. EW Wright, who goes by the nickname EW, should not be allowed to process payments for merchants anymore with Group ISO. He has given Group ISO a nasty name, and everyone is talking about it now. He locked us out of our Gateway, and we were left with nothing. EW Wright is the worst kind of payment processor and makes Jeremy Johnson look like Mother Theresa. If I had known we were never going to see a penny, I would never have worked with him. EW Wright laughed about the CEO of Group ISO calling him about our experience and threatened to blackball us from all of payment processing like we were some kind of piece of sHIT. EW Wright does not mind having over $70k of processing and thinks he’s above the regulations which he represents on a daily basis. He is rumored to be processing 50k a day of shady rebills and doesn’t pay out the merchants has on his portfolio. He;’s quick to give away the Group ISO NMI Credentials but he won’t be accountable for payments. EW makes Ranch threats and other threats and hangs out with his mom in the mountains while merchants suffer and continue to suffer using Group ISO.

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