Group ISO Credit Card Processing 2023: Reviews & Complaints

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3.5/5
full star idicating a 3.5 out of 5 star rating full star idicating a 3.5 out of 5 star rating full star idicating a 3.5 out of 5 star rating empty star indicating a 3.5 out of 5 star rating empty star indicating a 3.5 out of 5 star rating

How did they treat you? ▼

Company Overview

Group ISO is a merchant account provider headquartered in Newport Beach, California. The company is a reseller of Merrick Bank‘s merchant services.

Group ISO Payment Processing

Group ISO processes all major debit and credit cards for most business types. Their services include EMV card readers and swipers, POS systems, mobile solutions, access to virtual terminals, other e-commerce solutions, recurring billing, Level 2 and 3 processing, and EBT and NFC payments.

Location & Ownership

Founded in 2001, Group ISO is a registered ISO of Commercial Bank of California, Irvine, CA, and is headquartered at 20062 SW Birch St. #300, Newport Beach, CA 92660. Mike Segura is listed as the CEO and co-founder of Group ISO. Group ISO is mentioned in complaints that have been filed against a Canoga Park, California-based company called American Verification Processing Solutions (AVPS). The CEO of AVPS is Tiffany Segura. At this time, the relationship between Group ISO and AVPS (and the relationship between Mike Segura and Tiffany Segura) is unclear. However, there is some evidence that the two companies may be linked.

Pros & Cons
Pros: Cons:
In-house services Cancellation penalties
Tailored solutions Monthly fees
PCI-compliant Variable rates
Competitive rates Equipment leasing
24/7 support Fund-hold issues

Group ISO Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints 15+
Live Customer Support Yes
Most Common Complaint Fund-Holds
Recent Lawsuits No

Low-Moderate Complaint Volume

We are currently able to locate over 15 Group ISO reviews, some of which describe the company as a ripoff or a scam. Common themes among complainants include fund-holds both during service and following the termination of service, increased rates, and sudden account cancellation. Most of these complaints appear to have been posted by high-risk business types who did not understand the company’s reserve account policy. Although this does not represent a breach of contract or unethical behavior by Group ISO, it does seem as though some of these complaints could be avoided by more thoroughly educating merchants on Group ISO’s cash reserve policy before signing them up for service (related: Why Credit Card Processors Hold Funds). If you have your own Group ISO review to make, please do so in the comments below.

Group ISO Lawsuits and Fines

We have not found any outstanding class-action lawsuits or FTC complaints filed against Group ISO. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Group ISO Customer Support Options

The Group ISO website offers a dedicated phone number and an email contact form for merchant support but is not considered to be a top-rated payment processor for customer service.

Group ISO Customer Service Numbers

  • (800) 960-0135 – Client Support
  • (800) 722-4476 – Sales
  • (800) 960-0135 – Agent Support

Group ISO Online Ratings

Here's How They Rate Online

Online Ratings Summary
BBB Reports 1

One BBB Complaint

Group ISO has been an accredited business with the Better Business Bureau since 2009. As of this review, the company is showing an “A+” rating. Group ISO has received just 1 complaint to its BBB profile in the past 36 months. This complaint was resolved to the dissatisfaction of the client or received no final communication.

An “A” Performance Overall

The company is also not showing any informal reviews on its BBB profile, although it should be noted that these reviews are not subject to verification by the BBB. Given this information, we agree with the BBB’s rating.

Group ISO Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties Yes
Monthly & Annual Fees Yes
Processing Rates 1.00% - 4.99%
Equipment Leasing Yes

Group ISO Contract Terms

The standard Group ISO merchant application and program guide detail a three-year agreement through First Data (now Fiserv) with a $300 early termination fee, a $25 monthly minimum fee, a $0.20 batch fee, a $25 chargeback fee, and a $10 monthly statement fee. A company representative has stated that the early termination fee can be waived in some cases, which would make the contract month-to-month.

The same representative also stated that Group ISO rates do not include a PCI compliance fee, and its monthly fee is negotiable depending on a business’ volume. The company’s standard contract has the potential to range from fairly average for the industry to reasonably competitive. Business owners are advised to negotiate for the best terms when possible. Additionally, Group ISO has recently switched from First Data (Fiserv) to Merrick Bank as its primary backend processor. Whether this shift impacts its standard pricing and fees is yet to be seen.

Virtual Terminal and Payment Gateway Pricing

In addition to its storefront payment processing services, Group ISO also dedicates a portion of its website to advertising its virtual terminal and payment gateway services. Its e-commerce solutions also include online, real-time reporting, and recurring billing features. However, pricing is not disclosed on either of those services. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.

Level 2 and Level 3 Processing Services

In addition to its traditional merchant services, Group ISO also advertises that it provides Level 2 and Level 3 processing for B2B and B2G transactions. Level 2 and Level 3 processing rely upon different interchange rates than traditional consumer credit transactions. Accommodating those rates requires different payment processing technology from a merchant account provider to transmit the amount of data required to facilitate the transactions. These services are reserved for B2B and B2G purchases that utilize corporate credit cards.

Fund-Hold Issues

Most of the Group ISO complaints available online describe issues with fund-holds by Group ISO. Although the company does not appear to actively advertise it, Group ISO offers high-risk and offshore merchant accounts. These merchant account types are especially prone to chargebacks and fraud, and as a result, they usually require the establishment of a cash reserve by the processor. Although this is a standard practice within the industry, it appears as though Group ISO struggles in some cases to properly inform its clients of how and why it is establishing a reserve account, leading business owners to believe that their money has been stolen outright.

High-Risk Client Expectations

Like many processors, Group ISO’s standard contract allows it a great deal of freedom when determining whether to establish large reserve accounts for a client, so businesses with high-risk business types should understand that they will almost certainly be subject to fund withholding under certain circumstances. Businesses operating in conventionally high-risk sectors may be better served by a top-rated high-risk merchant account provider.

We also encourage business owners to check out our list of the providers of the best merchant services.

Group ISO Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers Yes
Telemarketing Possible
Misleading Marketing No
Discloses All Important Terms No

Independent Sales Agents

Group ISO advertises that it employs a network of independent sales agents to market its services. A central tenet of the company’s mission statement appears to be its dedication to providing adequate training and support for its independent agents, which suggests that Group ISO may avoid many of the problems that generally accompany this hiring practice.

This compares favorably to our list of best credit card processors.

Sales Complaints

We are currently able to locate a handful of Group ISO reviews that describe sudden rate increases above the figures initially quoted, but this does not appear to be a major problem for the company. Overall, people are not accusing Group ISO agents of unethical sales practices, and the company does not appear to engage in deceptive advertising in its official materials. Still, if you suspect that Group ISO rates are not as advertised or they are charging you undisclosed fees, we recommend seeking a third-party statement audit to find and eliminate hidden charges.

Our Group ISO Review Summary

Our Final Thoughts

Group ISO rates as a somewhat worse-than-average credit card processing provider according to our rating criteria. The company has a moderate complaint volume for its size, but it appears to offer serviceable customer support and a well-trained sales staff. The major factors reducing Group ISO’s grade at this time are its contract terms and complaints of fund-holding, although maintaining a clean BBB profile may help improve the company’s overall rating over time. For now, business owners are advised to compare the company’s pricing to top-rated merchant account providers to get the best deal.

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Testimonials & Complaints

How Did Group ISO Treat You?

2 User Reviews

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