High Risk Commerce Reviews & Complaints

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Overview

This review provides a comprehensive review of High Risk Commerce, a credit card processing company specializing in services for high-risk merchants. We will detail the range of services offered, including merchant accounts, payment gateways, and chargeback management tools. The article will also cover the company's pricing structures, contract terms, and overall reliability. Additionally, we will assess customer feedback and support quality to provide a thorough understanding of the user experience. Comparisons with other high-risk payment processors will also be included to help you determine if High Risk Commerce is suitable for your business needs.

About High Risk Commerce Overview

Founded in 2014, High Risk Commerce is a merchant account provider that specializes in high-risk business types. The company appears to be either a DBA or a subsidiary of Conquest Financial, as the two companies share an address and their owners share last names. Conquest Financial is a reseller of Elavon products and services, but High Risk Commerce may be partnered with a number of backend processors and acquiring banks in order to serve a wide range of high-risk businesses. Notably, single transactions made through High Risk Commerce cannot exceed $750.

High Risk Commerce Payment Processing

High Risk Commerce processes all major debit and credit cards for most business types. They particularly focus on high-risk merchants and their services include recurring billing, fraud detection, processing of over 120 currencies, and access to virtual terminals.

High Risk Commerce payment processing
High Risk Commerce specifically focuses on high-risk businesses

High Risk Commerce Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A
Recent Lawsuits No

No Negative Reviews Found

We are currently unable to locate any negative High Risk Commerce reviews, which is a positive sign that the company isn’t a scam or ripoff. The High Risk Commerce brand appears to have been launched in 2014, which means that it’s had enough time to amass negative feedback. In addition, Conquest Financial, its parent company, has received a low-to-moderate number of complaints about its sales tactics and contract terms. These factors suggest that High Risk Commerce should have received at least one complaint by now, but the company has managed to keep its record clean. This is a good indication that High Risk Commerce avoids the problems that clients have complained about with its affiliated company. If you have your own High Risk Commerce review to make, please do so in the comments below.

High-Risk Commerce Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against High Risk Commerce. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

High Risk Commerce Customer Support Options

It should be noted that there are a few complaints that directly accuse the manager of High Risk Commerce of being an untrustworthy individual in other ventures. Since these complaints are essentially unsupported character attacks and do not relate specifically to High Risk Commerce, they will not be factored into this review. High Risk Commerce offers phone and email support to all of its clients, but these channels are not enough to qualify it as a top-rated payment processor for customer service.

High Risk Commerce Customer Service Number

  • (866) 242-3020 – General Support

Other Support Options

High Risk Commerce Online Ratings

Here's How They Rate Online

No Dedicated Profile

The Better Business Bureau does not maintain a profile for High Risk Commerce at this time. We therefore will not factor a BBB rating into this review. It should be noted that Conquest Financial last had an “A+” rating.

High Risk Commerce Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties Unclear
Monthly & Annual Fees Unclear
Processing Rates 2.20% - 4.50% + $0.35
Equipment Leasing Unclear

Transparent Pricing Range

Publicly available information about the standard High Risk Commerce contract is scarce, with the company not providing copies of its contract or merchant agreement on its website. However, the FAQ section reveals that single transactions cannot exceed $750. Moreover, the company specifies rates between 2.20% to 4.50% plus $0.35 for swiped and keyed-in transactions. Notably, offshore merchant accounts may incur a higher rate, potentially reaching up to 4.50% plus $0.35. This rate is notably higher than the industry average but is common among high-risk merchants. High Risk Commerce also emphasizes no setup fees.

Virtual Terminal and Payment Gateway Pricing

Apart from its in-store payment processing services, High Risk Commerce advertises its virtual terminal and payment gateway services, yet pricing details remain undisclosed. It’s reasonable to infer that the company’s standard transaction rate of 2.20% to 4.50% plus $0.35 applies to online transactions as well. Additional rates and fees, such as gateway fees, technical support fees, batch fees, and extra transaction rates, are typical for these e-commerce services.

Expectations for High-Risk Merchants

As a provider catering to high-risk merchants, High Risk Commerce likely offers varied contract terms based on factors like business size, type, and processing history. Businesses in high-risk sectors should anticipate higher-than-average per-transaction fees and potential requirements for cash reserves to process payments. Consequently, businesses should not anticipate pricing from High Risk Commerce to rival that of the most economical merchant accounts in the industry.

Beware of Equipment Leases

While there are no complaints specifically mentioning issues with High Risk Commerce’s pricing, businesses should be cautious regarding potential early termination fees and equipment leases. Some complaints against related companies allege early termination fees of up to $700 and equipment leases through Northern Leasing Systems. Although not specific to High Risk Commerce, this serves as a cautionary note for businesses. Generally, businesses should avoid contracts with extended terms and high early termination fees and opt to purchase equipment when feasible. It’s worth noting that most credit card terminals can be bought for under $500.

No Contract Concerns

The absence of complaints related to High Risk Commerce’s pricing suggests satisfaction among most merchants. If you possess insights into the standard High Risk Commerce contract, including any PCI compliance fees or monthly minimum fees, feel free to share in the comments section below this review.

High Risk Commerce rates The High Risk Commerce rates page

High Risk Commerce Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers No
Telemarketing No
Misleading Marketing No
Discloses All Important Terms No

No Sales Complaints

High Risk Commerce appears to utilize referral partnerships and traditional advertising to market its services. There is no evidence that the company hires a large team of independently contracted sales agents or engages in aggressive telemarketing tactics. There are also no negative High Risk Commerce reviews that describe unethical conduct by the company’s sales team.

Variable Rate Quotes

The High Risk Commerce website states that its rates will vary, but that they typically fall between 2.2% plus $0.35 and 4.5% plus $0.35. This rate quote isn’t exactly deceptive, but readers should not rely on it as an accurate indicator of the effective rates they will pay. If you suspect that High Risk Commerce is charging you undisclosed fees, we recommend seeking an independent statement audit to find and eliminate charges.

Conquest Financial Sales Tactics

It should be noted that Conquest Financial has received a handful of negative complaints related to its telemarketing practices, but these complaints do not mention High Risk Commerce as the cause of the issue.

Our High Risk Commerce Review Summary

Our Final Thoughts

High Risk Commerce is rated as a reliable high-risk credit card processing provider. Notably, the company has not been the subject of public complaints, even though it appears to be affiliated with Conquest Financial. At present, High Risk Commerce seems to function at a level comparable to leading high-risk credit card processors. High Risk Commerce remains a promising option, though businesses should still compare its offerings against other top-rated high-risk payment processors to ensure they are making the most informed decision possible.

Location & Ownership

Like Conquest Financial, High Risk Commerce is headquartered in the U.S. at 11451 NW 36th Ave, Miami, Florida 33167, and in Canada at 326 Adelaide St W, 4th Floor, Toronto, Ontario M5V 1R3. Michael Shvartsman is the manager of High Risk Commerce.

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Which is Most Important for You?

If you had to pick one, which quality would you say will be the most important with your next credit card processor? Tap or click your selection to register your vote:

  1. Low Transaction Fees
  2. No Monthly Fees
  3. No Contract
  4. Reliable Customer Support
  5. Quick Signup

Testimonials & Complaints

How Did High Risk Commerce Treat You?

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