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High Risk Commerce 2023: Reviews & Complaints
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Founded in 2014, High Risk Commerce is a merchant account provider that specializes in high-risk business types. The company appears to be either a DBA or a subsidiary of Conquest Financial, as the two companies share an address and their owners share last names. Conquest Financial is a reseller of Elavon products and services, but High Risk Commerce may be partnered with a number of backend processors and acquiring banks in order to serve a wide range of high-risk businesses. Notably, single transactions made through High Risk Commerce cannot exceed $750.
Before we dive in, here’s a short summary of what we’ll cover:
- High Risk Commerce’s various payment processing services.
- The company has received few complaints.
- There is little information about the HRC contract.
- The company provides accounts to high-risk businesses.
High Risk Commerce Payment Processing
High Risk Commerce processes all major debit and credit cards for most business types. They particularly focus on high-risk merchants and their services include recurring billing, fraud detection, processing of over 120 currencies, and access to virtual terminals.
Location & Ownership
Like Conquest Financial, High Risk Commerce is headquartered in the U.S. at 11451 NW 36th Ave, Miami, Florida 33167, and in Canada at 326 Adelaide St W, 4th Floor, Toronto, Ontario M5V 1R3. Michael Shvartsman is the manager of High Risk Commerce.
Table of Contents
- Costs & Contract: Appears to offer variable contract terms that depend…
- Complaints & Service: Has received fewer than…
- BBB Rating: Does not have a profile with the…
- Sales & Marketing: Does not appear to hire independent sales representatives and has not…
High Risk Commerce Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||<10|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
Clean Complaint Record
We are currently unable to locate any negative High Risk Commerce reviews, which is a positive sign that the company isn’t a scam or ripoff. The High Risk Commerce brand appears to have been launched in 2014, which means that it’s had enough time to amass negative feedback. In addition, Conquest Financial has received a low-to-moderate number of complaints about its sales tactics and contract terms. These factors suggest that High Risk Commerce should have received at least one complaint by now, but the company has managed to keep its record clean. This is a good indication that High Risk Commerce avoids the problems that clients have complained about with its affiliated company. If you have your own High Risk Commerce review to make, please do so in the comments below.
High-Risk Commerce Lawsuits
We have not found any outstanding class-action lawsuits or FTC complaints filed against High Risk Commerce. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
High Risk Commerce Customer Support Options
It should be noted that there are a few complaints that directly accuse the manager of High Risk Commerce of being an untrustworthy individual in other ventures. Since these complaints are essentially unsupported character attacks and do not relate specifically to High Risk Commerce, they will not be factored into this review. High Risk Commerce offers phone and email support to all of its clients, but these channels are not enough to qualify it as a top-rated payment processor for customer service.
High Risk Commerce Customer Service Number
- (866-242-3020 – General Support
Other Support Options
- Customer support form
- Customer service e-mail address at [email protected]
High Risk Commerce Online Ratings
Here's How They Rate Online
No Dedicated Profile
The Better Business Bureau does not maintain a profile for High Risk Commerce at this time. We therefore will not factor a BBB rating into this review. It should be noted that Conquest Financial last had an “A+” rating.
High Risk Commerce Fees, Rates & Costs
A Closer Look at The Contract
|Monthly & Annual Fees||Unclear|
|Processing Rates||2.20% - 4.50% + $0.35|
Contract Pricing Range
There is very little publicly available information about the standard High Risk Commerce contract at this time, and the company does not provide copies of its contract or merchant agreement on its website. The FAQ section of the company’s website does state that single transactions cannot exceed $750. The company’s website also discloses that it charges rates between 2.20% to 4.50% plus $0.35 for swiped and keyed-in transactions. The company does make mention that offshore merchant accounts likely will receive a higher rate. A possible rate of 4.50% plus $0.35 is much higher than the industry average but is indicative of non-qualified rates often charged to high-risk merchants. The High Risk Commerce website also advertises that the company charges no setup fees.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, High Risk Commerce also dedicates a portion of its website to advertising its virtual terminal and payment gateway services. However, pricing is not disclosed on either of those services. It is likely that the company’s standard transaction rate of 2.20% to 4.50% plus $0.35 applies to online transactions. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.
High-Risk Merchant Expectations
As a high-risk merchant account provider, High Risk Commerce likely offers a wide array of possible contract terms depending on each business’ size, type, and processing history. Businesses in high-risk industries should generally expect to pay higher-than-average per-transaction fees and possibly require cash reserves in order to process payments. For this reason, businesses should not expect High Risk Commerce to offer pricing that can compete with the cheapest merchant accounts in the industry.
Beware Equipment Leases
Some client complaints filed against Conquest Financial claim that the company charges an early termination fee of up to $700 and signs merchants up for equipment leases through Northern Leasing Systems. We haven’t seen these types of complaints posted about High Risk Commerce, but business owners should be aware that they may apply due to the interlinked nature of the two companies. As a general rule, businesses should not sign contracts with long terms and high early termination fees, and they should purchase rather than lease equipment whenever possible. It should be noted that most credit card terminals can be purchased for under $500.
No Contract Complaints
Since there are no High Risk Commerce complaints that mention issues with the company’s pricing, we will assume that most of the company’s merchants are satisfied with the rates and fees they pay. If you have any knowledge of the standard High Risk Commerce contract (including any PCI compliance fees or monthly minimum fees), please share that information in the comment section below this review.
High Risk Commerce Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Uses Independent Resellers||No|
|Discloses All Important Terms||No|
No Sales Complaints
High Risk Commerce appears to utilize referral partnerships and traditional advertising to market its services. There is no evidence that the company hires a large team of independently contracted sales agents or engages in aggressive telemarketing tactics. There are also no negative High Risk Commerce reviews that describe unethical conduct by the company’s sales team.
Variable Rate Quotes
The High Risk Commerce website states that its rates will vary, but that they typically fall between 2.2% plus $0.35 and 4.5% plus $0.35. This rate quote isn’t exactly deceptive, but readers should not rely on it as an accurate indicator of the effective rates they will pay. If you suspect that High Risk Commerce is charging you undisclosed fees, we recommend seeking an independent statement audit to find and eliminate charges.
Conquest Financial Sales Tactics
It should be noted that Conquest Financial has received a handful of negative complaints related to its telemarketing practices, but these complaints do not mention High Risk Commerce as the cause of the issue.
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