A High-Risk Payment Processing Specialist
Instabill is a merchant account provider based in Portsmouth, New Hampshire, that specializes in online payments for domestic and offshore low to high-risk merchants. Launched in 2003, Instabill appears to operate outside of the U.S. as ECS World LTD. The company provides its services to merchants selling adult entertainment, nutraceuticals, online gambling, and timeshares, among other industries that are typically considered high-risk.
Instabill Payment Processing
Instabill processes all major debit and credit cards for high-risk businesses. Their services include EMV card readers and swipers, POS solutions, mobile payments, ACH processing, and access to e-commerce solutions including virtual terminals and payment gateways.
Instabill Banking Location and Ownership
The company is headquartered in the U.S. at 875 Greenland Road, Suite B9, Portsmouth, New Hampshire 03801 and in Malta at 19 Giovanni Curmi Street, Lija, Malta. Given its ability to offer offshore merchant accounts, Instabill is likely partnered with numerous acquiring banks. Jason Field is listed as the founder and CEO of Instabill.
Instabill Review Table of Contents
- Costs & Contract: Instabill offers variable contract terms depending on each merchant’s business type and processing history.
- Complaints & Service: Instabill has received more than 20 public complaints.
- BBB Rating: Instabill has an “A+” rating with the Better Business Bureau and has received 0 complaints and 0 reviews in the past 3 years.
- Sales & Marketing: Instabill does not appear to hire independent sales agents and has received a low number of complaints about its sales practices.
11 Responses
After reading recommendations for high risk processing, specifically for kratom, Instabill was on the top of the list with an A rating. We were skeptical because we’ve yet to find a processing company that hasn’t robbed us in some way or another, but this experience has been the worst by far. We contacted them and right away they were eager to help offering a solution through a “partnering” company. I don’t know if they just collect a sucker/finders fee for directing people to scammers or if they are directly involved with the scam itself. Needless to say we got our first deposit on time and as promised but that was the last deposit we ever received. We jumped through hoops and got the run around for over a month. With almost 70k processed that we never received a dime for it nearly bankrupted our company, not to mention completely destroyed any faith or trust we had in humanity. Instabill claims no liability because our contract is with their “partner” not them.
This post will help: Best Merchant Accounts for Kratom
– Phillip
Paul Nash the CEO of Spinqast said instabill stole all of the representatives of Spinqasts money. He said they would not release the funds and the funds that we all paid to become representatives. Thousands of dollars gone *poof* who has it??? Where did it go??? According to Paul Instabill has it and won’t release it to him.
—
Are you with Instabill? Learn how to resolve this complaint.
I am very surprised to see that you are recommending instabill as a reliable merchant. I can provide multiple documentation to prove that they are running a scam. I hope you were not paid by instabill to review them.
Hi Jason,
According to all the available information, we found no evidence to support a claim such as yours. Please feel free to leave your evidence in the comment section of this review and we’ll take it into consideration.
I absolutely agree that Instabill is a scam. we had a pharmacy website and we were tired of not getting paid the right amount and tired of seeing new charges.our balance was about $12000 and they started giving us conditions for releasing the money.we felt that we met all conditions but they came up with new and different ones. all in all they took the $12000 and we had no way of getting them back. I had an attack on their website and got it down for two days and that was my money’s worth. i swear to God if I come face to face with anyone of them,man or woman,I would break their Mother Fracking knecks.
I totally agree with you. According to Instabill my money (which was in a reserve) was being held just in case of chargebacks. Well I never received any chargebacks and I never received the $5000 that was being held. I am sure it went into their bottom line as it did not go into mine. Instabill is a scam and will rip you off.
I am also in a high risk business and got screwed over did you find a merchant who satisfied your needs? if so can you tell me which one?
From The Editor
This Post Might Help: Best High Risk Merchant Accounts
I found Instabill to be both competent and professional. Our merchant facilities were up and running within the quoted timeframe and Terri Donato was very helpful.
We have been processing with Instabill for approximately seven years. They are excellent. Our experience with them has been that they provide an excellent product and act with the highest standard of integrity and customer service. We would recommend them to anybody who needs high spec processing at a competitive price.
Hi Mark,
In order to authenticate your testimonial and lend it more credence, please reply to this comment with your business name and location.
I would just like to say that i found Instabill very helpful in a situaton where our Company needed to to sort out merchant facilities quickly for what would be classed as a High Risk account they were both quick and helpful . Considering we are also running on different timezones with us in Uk and them in the US the correspondance and responses to get the matter sorted out in the quickest possible time was to be commended.
We got our facilities up and running within a 10 day timeframe and Terri Donnato was most helpful and i would recommend from my experience Instabill solutions to anyone looking at merchant facilities that may be outside the normal parameters .