iPayHere Review: Fees, Comparisons, Complaints, & Lawsuits

About iPayHere

Note: As of 2022, the iPayHere website has been down for some time, and we can find no evidence of activity from the company in recent years. We consider this company closed and will no longer be updating this profile. If you have any information to the contrary, please let us know in the comment section below.

A Switch Commerce Subsidiary

Launched in February 2014, iPayHere is a subsidiary of Switch Commerce that offers merchant accounts for a wide range of business types, including retail businesses, restaurants, non-profits, and churches. iPayHere was originally founded in partnership with WorldPay, but it currently resells First Data‘s Clover point-of-sale products alongside its own hardware and software solutions. iPayHere’s mobile phone reader is only capable of processing magnetic stripe payments at this time, but the company offers a mobile reader from Clover that accepts EMV payments. iPayHere appears to have supplanted SwitchPay as the primary mobile credit card reader offered by Switch Commerce.

iPayHere Location and Ownership

iPayHere is a registered agent of Citizens Bank, N.A., Providence, Rhode Island, and a registered ISO of Wells Fargo Bank, N.A., Concord, California. It is headquartered at 6565 N MacArthur Blvd, Suite 1000, Irving, Texas 75039. Roger Myers is listed as the president of Switch Commerce.

Key Persons

• Roger Myers

Clean Complaint Record

We are currently unable to locate any iPayHere complaints, which is a good sign that the company isn’t a ripoff or a scam. iPayHere’s parent company, Switch Commerce, has a similarly clean complaint record. The company’s lack of complaints may be partially attributable to the fact that it is only five years old, but similar services have managed to rack up hundreds of complaints in the same period of time. We see no reason to lower iPayHere’s rating at this time. If you have your own iPayHere complaint to make, please do so in the comments below.

iPayHere Lawsuits and Fines

We have not found any outstanding class-action lawsuits or FTC complaints filed against iPayHere. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

iPayHere Customer Service Options

The iPayHere website does not list any dedicated support contact information, but Switch Commerce probably handles the majority of customer complaints. At this time, iPayHere does not qualify as a top-rated payment processor for customer service.

No BBB Profile

The Better Business Bureau does not maintain a profile for iPayHere at this time. We therefore will not factor a BBB rating into this review. It is worth noting that Switch Commerce currently has a “B-” rating with the Better Business Bureau and is not accredited.

iPayHere Pricing

Although iPayHere serves a broader range of markets than just mobile merchants, the company appears to be shooting for the simple, flat, pay-as-you-go pricing model that has been popularized by companies like Square. The company’s website does not list its contract duration or early termination fee, but it does clearly outline its per-transaction rates, its $2 monthly PCI compliance fee, and its $25 monthly minimum fees in the table below:

As the table illustrates, iPayHere offers the option to choose between flat per-transaction fees or tiered pricing. The company’s tiered rates have the potential to be very competitive for merchants who primarily accept debit cards and consumer credit cards, but they could be much more expensive than average for merchants who accept a large number of business credit cards. For this reason, each merchant needs to consider whether iPayHere would be a good fit for their particular card profile.

Possibility of More Fees

It is unclear at this time whether these rates apply to all of the company’s retail, online, and mobile payment processing products, or whether different services will carry different fees. In addition, the fact that iPayHere’s website does not mention any other fees does not mean that such fees don’t exist.

Always Ask Questions

Merchants are encouraged to review all documentation and ask about any unlisted fees. The total lack of complaints posted to public forums about iPayHere’s pricing indicates that most of the company’s merchants are satisfied with the rates and fees they pay, but at this time iPayHere does not qualify as one of the cheapest merchant accounts.

We also encourage merchants to check out our list of the providers of thebest merchant accounts.

No Sales Complaints

iPayHere appears to primarily market its services via strategic partnerships and referral programs. There is no evidence that the company employs independently contracted sales agents, and we cannot find any iPayHere complaints that accuse the company’s sales team of deceptive conduct. The iPayHere website lists a large number of potential per-transaction rates for all transaction types, but there is no evidence at this time that these rates are misleadingly presented.

This compares favorably to our list ofbest credit card processors.

Clear Disclaimer

Beneath the iPayHere rates is a disclaimer: “Fees, dues, and assessments as applicable passed through from the card networks.” What this likely means is that merchants will pay the listed transaction fees plus the Dues & Assessment fee associated with all Visa and MasterCard transactions, which is roughly an additional tenth of a percent. Although these costs are clearly disclosed, merchants should be sure to verify that this is the full extent of the company’s fees. If you suspect that iPayHere is charging you undisclosed fees, we recommend seeking a third-party statement audit to find and eliminate hidden charges.

A Solid Option for Most Businesses

iPayHere rates as a reliable merchant services provider according to our rating criteria. The company’s pricing model has the potential to be very affordable for certain businesses, and there are no public complaints about the company to be found in public forums. Our rating may be subject to change once the BBB establishes a profile for iPayHere. Merchants should be sure to inquire about all possible terms before signing up and compare the company’s services to those offered by top-rated credit card processors.