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In this review of Main Street Merchant Solutions, a payment processing provider that serves small to mid sized businesses through its parent company Symmetric Technologies, we examine their services including credit and debit card processing, e commerce tools such as virtual terminals and payment gateways, recurring billing, and API integrations. We look at how their pricing is structured with interchange plus models, gateway fees, and contract terms, while also considering what merchants report about transparency, customer support, and overall consistency. The review highlights strengths such as the absence of early termination fees and responsive service, as well as possible drawbacks like limited hardware choices and concerns about hidden costs. By the end, you will have a clear understanding of whether Main Street Merchant Solutions is the right fit for your business.
About Main Street Merchant Solutions
Main Street Merchant Solutions Homepage
Main Street Merchant Solutions is a merchant account provider operating out of Newton, Massachusetts. The company describes itself as a service of Symmetric Technologies, Inc which is an agent of Electronic Payments, Payment Logistics,and Clearent. This appears to mean that Main Street Merchant Solutions is simply a DBA of Symmetric Technologies. Symmetric Technologies resells the merchant accounts of Electronic Payments, Payment Logistics, and Clearent under the Main Street Merchant Solutions brand.
Products & Merchant Services
Payment Processing
Main Street Merchant Solutions handles payment processing for most major debit and credit cards. Their services include e-commerce solutions such as virtual terminals, payment gateways, recurring billing, shopping carts, API integration, and a customer vault. The company offers interchange-plus pricing and partners with various gateway providers, including (link unavailable), NMI, eProcessingNetwork, and USAePay, for online payment processing.
Interchange-Plus
Main Street Merchant Solutions offers interchange-plus merchant accounts, which can be advantageous for many businesses due to lower processing costs compared to other models. Benefits include detailed daily settlement reports, transparent fee structures, easy reconciliation with Excel downloads, clear monthly statements, responsive customer service, timely fund settlements, no setup or early termination fees, and online reporting for efficient issue resolution.
Payment Gateways
Main Street Merchant Solutions supports online payment gateways from prominent e-commerce providers. They integrate with third-party shopping carts that support gateways like (link unavailable) and NMI, and offer custom solutions through their API for tailored integrations.
Customer Reviews & Sentiment
Clean Complaint Record
We are currently unable to locate any negative Main Street Merchant Solutions reviews, and there is no evidence that the company is a ripoff or a scam. This low complaint rate is unsurprising for Main Street, which operates as a division of Symmetric Technologies. While Main Street provides its own customer service to merchants, it’s likely that the company outsources at least some customer support to its backend processors. The total lack of public complaints has earned Main Street Merchant Solutions an “A” rating in this section, positioning it similarly to the top-rated payment processors for customer service. If you have your own Main Street Merchant Solutions review to make, please do so in the comments below.
Main Street Merchant Solutions Lawsuits
We have not found any outstanding class-action lawsuits or FTC complaints filed against Main Street Merchant Solutions. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Main Street Merchant Solutions Customer Support Options
Main Street Merchant Solutions only offers a general telephone number and a contact form. The company does not disclose any dedicated customer support number, email, or live chat. This lack of support options is a departure from what the best merchant service providers for customer service generally provide.
Industry Scores & User Ratings
Online Ratings Summary
PaymentPop
5
BBB Rating
N/A
PaymentPop Rating for Main Street Merchant Services
Negative Feedback
There are no negative reviews published about Main Street Merchant Solutions on the PaymentPop website.
Positive Feedback
Main Street Merchant Solutions made getting set up easy, and we’ve had no issues with processing since we started. The rates have stayed consistent, and their team actually follows up which we didn’t get from our last provider. It’s been a good switch for us.
No BBB Profile
The Better Business Bureau does not maintain a profile for Main Street Merchant Solutions at this time. We therefore will not factor a BBB rating into this review.
Processing Rates & Fees
Flexible Pricing Options
As highlighted earlier, the Main Street Merchant Solutions website provides a platform for potential clients to compare a wide range of pricing plans offered by Electronic Payments, Payment Logistics, and Clearent. Typically, businesses with higher monthly volumes are eligible for more competitive plans. However, there are also low-volume options available featuring interchange-plus pricing, minimal monthly minimums, no PCI compliance fees, and no early termination fees.
All major fees are transparently disclosed, and users can freely explore the available plans without feeling pressured. Notably, there are no complaints regarding Main Street Merchant Solutions’ pricing and fees, suggesting that its pricing may compete favorably even with the cheapest merchant accounts.
E-commerce Solutions Pricing
Main Street Merchant Solutions also extends virtual terminal and payment gateway services to clients through various partners, including Authorize.net, NMI, eProcessingNetwork, and USAePay. However, pricing for these services depends on the chosen gateway, and it’s uncertain if the company’s interchange-plus pricing model applies. For instance, Authorize.Net charges a transaction rate of 2.90% plus $0.30. While resellers may offer altered terms and conditions, dealing with them could potentially result in lower rates than engaging directly with a gateway or merchant account provider. Additional charges such as gateway fees, technical support fees, batch fees, and extra transaction rates may be applicable to these e-commerce services.
Consider Your Options
While some business owners may not find a competitively priced plan through the company’s quote tool, it’s essential to recognize that Main Street Merchant Solutions may not cater perfectly to every business, as emphasized in its sales copy. Varying scores on CPO regarding contract terms for Electronic Payments, Payment Logistics, and Clearent underscore the importance of thoroughly reviewing all documentation before committing. Nonetheless, Main Street Merchant Solutions offers considerable flexibility in pricing, making it potentially suitable for a wide range of businesses.
Main Street Merchant Solutions offers access to multiple payment gateways
Employee Reviews & Sales Practices
In-House Sales Team
Main Street Merchant Solutions appears to primarily market its services through referrals, strategic partnerships, and online advertising. There is no evidence that the company employs independent sales agents, and we cannot find any Main Street Merchant Solutions reviews that accuse the company’s sales team of deceptive tactics. If you suspect that Main Street is overcharging you, we recommend seeking a third-party statement audit.
Accurate Rate Quotes
Main Street Merchant Solutions provides an “Instant Quote” tool on its website that generates quotes from Electronic Payments, Payment Logistics, and Clearent based on monthly volume and average ticket size. This tool offers a remarkable degree of detail, breaking down interchange-plus rate quotes, monthly minimum fees, PCI compliance fees, early termination fees, and the sales volume necessary to avoid monthly minimum fees on each plan. This quote tool seems to offer valuable, transparent pricing information, and it is a large reason that the company has an “A” in this section.
Main Street Merchant Solutions Competitors
Compare Main Street Merchant Solutions to competitors that earned top marks.
Main Street Merchant Solutions rates as a reliable credit card processing provider according to all available information. The company has not received any public complaints and seems to offer a range of competitive contract terms. It’s important to note that Main Street Merchant Solutions should not be confused with Main Street Processing, a separate credit card processor based in Texas. Business owners seeking a dependable provider may find Main Street Merchant Solutions a suitable option while comparing its terms with those of other top-tier processors.
