Mainstream Merchant Services Review

Mainstream Merchant Services Overview

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Providing Merchant Services, POS Systems, and Digital Wallet Integration

Mainstream Merchant Services is a merchant account that operates as a reseller of TSYS based in Alpharetta, Georgia. The company offers Poynt, Mynt, Vital, Ordyx, as well as Revel Systems are listed as POS solutions. In addition to merchant services and POS systems, Mainstream Merchant Services also optimizes credit card terminals to accept payments from digital wallets, including Apple Pay.

Location and Ownership

The company’s headquarters can be found at 1000 Mansell Exchange, Suite 260, Alpharetta, GA. The company is a registered ISO/MSP of First National Bank of Omaha, Omaha, Nebraska. The president of Mainstream Merchant Services is Jay Vignal.

Mainstream Merchant Services Review Table of Contents

  • Costs & Contract: Mainstream Merchant Services offers a three-year contract which automatically renews for an additional period of 2 years with an early termination fee of $250.
  • Complaints & Service: Mainstream Merchant Services has received more than 10 public complaints.
  • BBB Rating: Mainstream Merchant Services has a “D-” rating with the Better Business Bureau and has received 7 complaints in the past 3 years.
  • Sales & Marketing: Mainstream Merchant Services does not appear to hire independent sales agents and has not received any complaints about its sales practices.
  • Rates & Fees: How Merchants Got The Best Rates With Mainstream Merchant Services
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Products & Services Offered

Types of Businesses Served

  • Retail
  • MOTO
  • E-commerce
  • Restaurant
  • Lodging

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Mainstream Merchant Services Rates, Fees, and Costs

Key Points

Swiped Rate 1.00% - 4.99%
Keyed-in Rate 1.00% - 4.99%
Virtual Terminal Rate 1.00% - 4.99%
Payment Gateway Fee $10 Per Month
Chargeback Fee $20
Monthly Minimum Fee $20 Per Month
Virtual Terminal Fee $10 Per Month
Early Termination Fee $250
Regulatory Fee $3.95 Per Month
PCI Compliance Fee $6.95 Per Month
Equipment Lease Terms None

Three-Year Agreement

According to employee reviews and a copy of the Mainstream Merchant Services contract, the company offers a three-year contract that automatically renews for successive two-year terms unless canceled via written notice at least 30 days before the expiration of the initial term. Though the contract contains no pricing schedule, as a reseller, Mainstream Merchant Services rates may resemble that of TSYS. Typical TSYS terms and conditions impose a swipe rate of 2.50% plus $0.20 and a keyed-in rate of 3.50% plus $0.20 per transaction.  However, resellers reserve the right to alter terms and conditions, including rates. Merchants considering Mainstream Merchant Services should familiarize themselves with TSYS rates as a basis of comparison.

Merchants who cancel service before the expiration of the initial three-year term or who submit their notice within the last month of the initial contract will be subject to an early termination fee of $250.

The contract also includes a monthly minimum fee of $20, a chargeback fee of $20, a monthly PCI compliance fee of $6.95, a regulatory fee of $3.95 per month, other associated fees depending on the service provided, and an Interchange-plus pricing structure.

Virtual Terminal and Payment Gateway Pricing

In addition to its storefront payment processing services, Mainstream Merchant Services also dedicates a portion of its website that advertises its virtual terminal and payment gateway services. Mainstream Merchant Services utilizes the TSYS Web PASS virtual terminal. However, pricing on that platform is not disclosed. However, the company’s standard contract refers to a $10 payment gateway fee. Additional rates and fees, including technical support fees, batch fees, and additional transaction rates may apply to these e-commerce services.

Contract Clarification

A company representative contacted us recently and offered two points of clarification regarding these fees. First, the virtual terminal fee is only charged to merchants who actually use the virtual terminal service. Second, the company allows merchants to cancel their contracts within the first 90 days of service with no strings attached. Although this gives merchants a chance to test the company’s hardware, systems, and support without making a long-term commitment, it still doesn’t allow them to escape the contract if the situation deteriorates after the third month.

Industry-Average Terms

Overall, the company’s fees are close to industry averages but not quite competitive with the cheapest merchant account providers. However, we have assigned an average grade of “B” in this category because of the company’s three-year contract. It is our belief that long-term, automatically renewing agreements are not beneficial to merchants, and we cannot recommend the company’s contract terms due to the inclusion of this clause. There are also a couple of public complaints regarding Mainstream’s $250 cancellation fee, but it appears that most of the company’s customers are satisfied with the rates and fees they receive.

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Response from Mainstream Merchant Services

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Mainstream Merchant Services Complaints & Customer Reviews

Key Points

Total Online Complaints 10+
Live Customer Support Yes
Most Common Complaint N/A

Low Complaint Total

We are able to find 19 negative reviews about Mainstream Merchant Services, and none of them accuse the company of scamming or ripping off its merchants. The available complaints mention unexpected fees, fund holds, and unavailable customer service, but there does not seem to be a consistent theme among complainants.

Mainstream Merchant Services Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Mainstream Merchant Services. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Mainstream Merchant Services Customer Support Options

In fact, the company is showing primarily positive testimonials on sites like Glassdoor.com, Merchant Circle, and in the comment section below this review. This positive online reputation suggests that the company provides ample customer support for its merchants and is able to resolve most of its users’ complaints in-house. The Mainstream Merchant Services website provides phone support numbers for merchants, and these channels appear to function at a level similar to top-rated credit card processors for customer service.

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Response from Mainstream Merchant Services

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Mainstream Merchant Services BBB Rating Summary

Key Points - BBB

Product & Service Complaints 5
Billing & Collection Complaints 1
Advertising & Sales Complaints 0
Guarantee & Warranty Complaints 0
Delivery Complaints 1

Under 10 Complaints

Mainstream Merchant Services currently maintains a “D-” rating with the Better Business Bureau based on 7 complaints in the past 36 months. 5 complaints were left regarding problems with a product or a service, 1 pertains to an issue with billing or collections, and the 1 remaining complaint was left about a delivery issue. Just 1 complaint was successfully resolved by the company. 2 were not resolved to the satisfaction of the complainant while 4 were left entirely unanswered by Mainstream Merchant Services.

A “D” Performance

Though the company has a low complaint total, the recent string of unanswered complaints downgrades their rating in this category. We agree with the BBB’s rating of a “D” at this time.

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Response from Mainstream Merchant Services

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Truth In Marketing & Advertising

Key Points

Employs Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms No

Inside Sales Team

Mainstream Merchant Services appears to utilize strategic partnerships and in-house, W2-employed sales agents to market its services. We consider this hiring practice to be preferable to the use of independent sales agents, as in-house agents tend to receive more support and training. The total lack of Mainstream Merchant Services complaints regarding the company’s sales team supports the likelihood that its agents are well-trained and held to ethical standards.

Potentially Misdirected Complaints

We have located one complaint that mentions aggressive sales calls, but Mainstream Merchant Services responded to this review and assured the merchant that the company does not use telemarketers or auto-dialers to sell its services. It could be that this complaint was intended for Main Street Processing, which has a similar name but a history of aggressively cold calling businesses.

No Misleading Marketing

In particular, Mainstream Merchant Services receives remarkably strong reviews from its employees on Glassdoor.com, and it’s likely that this satisfaction results in a positive experience for the company’s merchants. It is also worth noting that the company does not list any deceptive rate quotes or misleading promotions on its website. However, if you suspect that Mainstream Merchant Services is overcharging you, you can double-check your monthly bill with a third-party statement audit.

Did you get what you expected from Mainstream Merchant Services? Tell us why, or why not.

Response from Mainstream Merchant Services

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Mainstream Merchant Services Marketing Example

Mainstream Merchant Services Logo

Our Opinion of Mainstream Merchant Services

Solid Option For Most Merchants

Mainstream Merchant Services rates as a reliable merchant services provider according to all available information. The company is showing very few merchant complaints, but its contract terms appear to be just slightly more competitive than industry averages. Our rating for Mainstream Merchant Services is likely to change as its BBB profile continues to amass more merchant feedback. For now, merchants should compare the company’s pricing to the top overall payment processors to get the best deal.

We rely on your feedback about Mainstream Merchant Services to keep this review accurate and up-to-date. Please take a minute to tell us about your experience. We and the small business owners of this world thank you!

Thank you for reading my review. I hope that it has helped you with your research.

Why I'm Qualified to Write About Credit Card Processing and Merchant Account Services

I'm a former credit card processing sales director who left the industry because I didn't like how it takes advantage of small business owners. It feeds like a leech on businesses and thrives by imposing fees that are nearly impossible to comprehend. Seeing a need for change, I left and built this website help business owners better understand the industry, research merchant services providers, and get refunds of excessive merchant account fees. My experience of working "behind the curtain" in the industry, and using that knowledge for good, has resulted in millions of dollars returned to hard-working small business owners as well as enterprise-level companies.

From the time that I starting working in the merchant services industry to when I left to create this website, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this "insider" knowledge to myself. To lift the fog, I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers on this website.

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53 Reviews Leave Your Review for Mainstream Merchant Services Below

  1. Hi Catherine,
    I understand you are trying to remove your original review since we did provide the refund to you. Sometimes systems initiate company policy ETF’s and we, as the sales reps of Mainstream, have to escalate the refund to occur. So it just took a couple of weeks to execute. Sorry for the delay.
    Every merchant and business is important to us. We give very low rates and unfortunately if a business ends up not making profit as expected, or sales volumes plummet, our policy is to get permission from the merchant to increase our fee a bit so we can at least break even instead of lose money on the processing services. We would never just discontinue services.
    Thank you for your years of processing with Mainstream and we all wish you the best in your future endeavors.

  2. Ian Charles says:

    This is a terrible company and I would never recommend them. When the Corona virus hit, they arbitrarily decided to hold payments to our small business. We called and called and could never reach anyone helpful; and when we finally reached a manager, he was so rude and abrasive. Then, when we told him we would have to report the company for fraud if they continued to hold our money, he closed our account and told us that all of our company’s income would be HELD FOR SIX MONTHS! We are now reporting this company to the Banking Commission, the Federal Trade Commission, the Attorney General and others.

    1. Brian Clark says:

      Ian,

      In the event this issue persists, there are ways that you can make a payment processor release your funds.

  3. I recently had to cancel our account due to low profits in our company, the sales person explained that even though times are tough for our business they would not wave the 250$ fee or prorate it because they didn’t make enough money while we we’re using their service. Their fees continued to increase but they didn’t make money, go figure.

    1. Brian Clark says:

      Catherine,

      There are ways to cancel a merchant account without paying a fee.

      -Catherine

      1. Jeff Harris says:

        So I read what you posted Brian about ways to cancel with no ETF. Here’s what I find ironic. Merchants enter into these contracts and it’s obviously their responsibility to read what it is they’re signing. If a merchant decides to leave before the initial term is up there’s generally going to be a cancellation fee. However when I read the link you posted about ways to avoid it one of the things says “One tactic for ensuring that the bank does not hold you liable for withdrawals after the account is closed is to inform them that you think the account number has been compromised and that you fear unauthorized withdrawals.” The irony is this is basically telling the merchants to lie because they don’t think their account number has been compromised they just don’t want the fee taken out so how is that not shady?

        1. Phillip Parker says:

          Hi Jeff, the issue that I’m writing about in that particular paragraph is regarding a provider’s ability to draft money from your account without prior notice. In many cases, sales representatives fail to inform new customers about early termination penalties and their ability to automatically draft them at the moment of termination. Although I do agree that it is the responsibility of everyone to read the fine print, many new business owners do not even suspect that there could be costly things like termination fees. In the event that the fees are in dispute, I mention one way to keep shady providers out of your checking account is to place a fraud alert on the account. Please keep in mind that cancellation fees can run into the thousands of dollars with some of the shadiest providers out there. In most cases, the fees are never mentioned outside of the fine print, lied about, and have no financial justification. Furthermore, the worst actors will continue to draft additional junk fees without your consent until you close your checking account. Sometimes you have to fight fire with fire and end the end you may find it necessary to protect yourself from losing money by enlisting the fraud prevention systems provided by your bank.

    2. Angel King says:

      Catherine,

      Thank you for your review. We want all of our merchants, current or past to be satisfied. If you’ll contact our Customer Service team at 866.674.1020, option 2, we will refund you your $250 Early Termination Fee. Thanks again for your feedback.

  4. We’ve been working with Jeff Carrick and mainstream creidt card merchant for almost 5 years now. They are trustworthy and reliable. As we’ve grown, our rates have gone lower instead of higher. Jeff makes sure we are on an exchange that keeps us at the most cost effective overall processing rate. We’ve been pitched by so many credit card processing firms and banks over the years. We remain loyal to mainstream and Jeff because they do not fluctuate on the processing rate agreed upon. Reliable, trustworthy and helpful 24/7 customer service. If you are a business and and count every penny like we do, you need a mainstream. They have your best interest at heart.

  5. Julie D Staubo says:

    Never has saving money been so easy! Customer service is first class, and the process to change providers was seamless and hassle free. Thank you so much Trudy and Mainstream!

  6. aj says:

    How many companies will come to you with new discounted pricing without you asking? These guys, Chad came to me today and will be lowing my bill without me even asking. Thank you Chad appreciate the great service

    1. chad says:

      Thanks for the nice words AJ!! Mainstream believes in supporting veterans so it’s the least we can do! Thank you for your service!!

      Chad

  7. AUTO CARE USA says:

    Trudy King, has been taking care of all 6 of our locations.
    We get next day funding at a good rate better than In have seen. But the biggest thing is that if there is a problem or a question she is just a phone call away. I always have an answer within 24 hours. That’s customer service.

  8. Aimee Long says:

    Was having connection issues with my processor. Chad Rapper came out within 30 minutes of my phone call, spent 30 minutes correcting the problem and it’s fixed! He is truly a man of his word and the nicest to deal with!

    1. CPO Admin says:

      Hi Aimee,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

      1. Aimee Long says:

        Marmalade Tree
        79 Main St
        Oswego , Il 60543

  9. The Fiahermans Wife says:

    We are very pleased with the services provided by Mainstream merchant services. Our representative Courtney Chason is extremely efficient, warm and friendly. He makes sure we are taken care of as quickly as possible.

    1. CPO Admin says:

      Hello,

      Please reply to this comment with your business location in order to authenticate your testimonial. Thanks!

      1. The Fisherman's Wife says:

        The Fisherman’s Wife
        3348 Mahan Dr suite 2
        Tallahassee, FL 32308

  10. Charles Wells says:

    Mainstream saves me considerable money over fees charged by my previous vendor. I also appreciate the personal service of Trudy King and the call center staff that support her oversight of our account. I have confidence knowing I’m supported by folks with proven industry experience who are committed to my satisfaction.

    1. CPO Admin says:

      Hi Charles,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

      1. Charles Wells says:

        Today’s Vision Katy
        1350 Fry Rd
        Houston, TX 77084

  11. Teresa Bajew says:

    Trudy King with Mainstream has been wonderful! Any time I need something she comes over or makes sure our need is satisfied. You can’t ask for a better rep. We have had numerous companies try and get us to change our processing and we don’t want to because we don’t want to lose Trudy!!!

    1. Our company, Katy Stone & Gravel Inc. has been a customer of Mainstream for several years now. Our rep, Trudy King is amazing! She has saved us a considerable amount of money and is very hands on with us when we need things. You can’t ask for better than Trudy!

  12. Gabriel Ortiz says:

    Mainstream is a great provider and Trudy is one of the best in customer service. Any questions Trudy is there to help you every step of the way.

    Trudy is very informative in finding out about tips on processing and credit card security.

    1. CPO Admin says:

      Hi Gabriel,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

      1. Gabriel Ortiz says:

        Mainstream is a great provider and Trudy is one of the best in customer service. Any questions Trudy is there to help you every step of the way.

        Trudy is very informative in finding out about tips on processing and credit card security.

        1. CPO Admin says:

          Hi Gabriel,

          It appears that you copied and pasted the same comment. Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

          1. Gabriel Ortiz says:

            AutoHelpers
            11020 Katy Freeway Suite 103

  13. P and P Produce says:

    I’m very satisfied with mainstream. The service is great, every time I have a problem they are prompt and very friendly. Barbara Skinner is the best she has bent over backwards to help me. I trust her completely. I can call her anytime and she’s there helping me to straighten things out. I’ve been with her about 10 years. We have P and P Produce in Northport Alabama and I want to say thank you Barbara and Mainstream for always being there for me!

  14. Eco2 Office says:

    We are extremely satisfied with our choice to change to Mainstream Merchant Services. Our rep Trudy King helped us with a flawless transition and continues to check-in and confirm our needs are being met.

    An example, our business was recently burglarized and the cowards absconded with some of our banking information. We were required to quickly obtain new business bank account numbers. With a quick call, Trudy not only helped us switch the services to the new accounts.. she also stopped by to check on us.

    We have absolutely no hesitation when recommending Trudy to other businesses and do so often.

  15. carol sellers says:

    we have thoroughly loved Mainstream at the Whistle Stop in Huffman. No pressure good service and good quality. my sales rep is the best Trudy King. She’s an awesome rep for yiur company. She takes good care of us and we THAMK her for that.

  16. Tribeca has been a client of Mainstream for several years. I have always had a great experience from everyone I’ve dealt with. From the initial purchase and set up to tech support, everyone is really helpful. Tech support is always available, but we really never need it. We just switched machines to the new Poynt system, and it was a painless transition, and the machine is so fast we can accept chip cards twice as fast as before. I can’t be happier with Mainstream!

  17. Our rep Chad Rapper ( real name) does a great job servicing our account. He is quite quick to respond to our questions & concerns. The initial set up was a little bumpy, working out all the kinks. I was please that he personally went to each of our locations to do the initial set up himself. Even when we switched to new cc machines shortly after joining Mainstream, he himself, again went to each of our locations. Excellent customer service by Chad Rapper.

  18. Dorinda obsta says:

    We have used Mainstream Merchan Services for years. We have the best sales rep, Trudy King, in their company! They honor their word, treat their clients with the utmost respect and do the best merchant services job we have seen in our last 7-years of business.

  19. Here at M&S Furniture we are very thankful for Barbara Skinner and the work she does for us. We are able to service more customers because of Mainstream, and if there is ever a problem Mrs. Barbara is always there to help. Mainstream has saved us so much and expanded our range of business.

  20. Arsenal Arms says:

    Jeff with mainstream has been an awesome rep. No beating around the bush. Very helpful and very informative. I’ve been using him for almost 6 years.

    1. CPO Admin says:

      Hello,

      Please reply to this comment with your business location in order to authenticate your testimonial. Thanks!

  21. sophie says:

    I have been using mainstream for one and half years. Jeff help me a lot. Whenever I have troubles, he always help me on time. They provided me two equipment in case there has something happened. I would highly recommend it to you . Thank you Jeff.

  22. Captain's Tavern Restaurant says:

    Jeff Carrick has done a great job all these years as our Account Executive. Every time we call him for help, he respond in a matter of seconds. We are very happy with his service. He is a great asset to your company!

    1. CPO Admin says:

      Hello,

      Please reply to this comment with your business location in order to authenticate your testimonial. Thanks!

  23. Dawn says:

    Our dental practice made the switch to Mainstream Merchant Services and our rep Trudy King made our experience seamless. Any time we have needed help, she has been there to take care of our needs. We really appreciate all she has done to help our practice!

  24. Trudy King introduced me to Mainstream. Mainstream has excellent customer service and great merchant services. Trudy and her team at Mainstream have “streamlined” our credit card transactions so we cut our work time in half! Thank you Trudy and Mainstream!!

  25. G PINEIRO says:

    We’ve never experienced service like we have with our rep Chris. We run a very efficient shop and his service along with expertise have help lower our over all costs and if we have any issues (which is very few), he is always there in MINUTES to fix our issues. I would recommend Chris and Mainstream out to any other business in south Florida. There is no comparison!

  26. Janice Van Riper says:

    Chad at Mainstream Merchant Services has been absolutely amazing. Our company has saved a lot of money since switching services. It is so comforting to know that Chad is here whenever I have a problem. I call and he is right there to assist with any glitches we may have. I have an answer to my issues immediately. Very satisfied customer. I recommend Mainstream to all by Business owner friends.

    1. CPO Admin says:

      Hi Janice,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

      1. Chad at Mainstream Merchant Services has been absolutely amazing. Our company has saved a lot of money since switching services. It is so comforting to know that Chad is here whenever I have a problem. I call and he is right there to assist with any glitches we may have. I have an answer to my issues immediately. Very satisfied customer. I recommend Mainstream to all by Business owner friends.

  27. I have used Mainstream Merchant Services for over 5 years now and have always had great customer service and a very reasonable rate and fees. Also, my rep Chad Rapper, has always gone above and beyond to make sure everything runs smoothly with my processor and if I ever have a issue he handles it quickly and professionally. From the initial set up, which he helped walk me through, to any other questions I may have, he is great to work with. I plan to stay with Mainstream for all my credit card processing needs.

  28. Piedmont Endodontics says:

    I am delighted to write this review for Tim Gossage with Mainstream Merchant Services. We presented Tim our merchant service statements for his review and he came back to us with an outstanding savings. His knowledge and expertise in the credit card processing made me feel comfortable with our decision to change merchant services to Mainstream.

    During the exchange of equipment, Tim was at each of our locations to make sure that this transition was seamless. He coordinated times with our computer hardware tech to make sure that our processing through our computers was correctly set up and did not leave until he tested each location.

    His kind and patient personality was an asset when he trained the staff on the use of the new machine. He thoroughly went through the instructions and was knowledgeable when questions were asked.

    I would recommend Tim Gossage to any of our colleagues. I have appreciated his honesty and determination to see that our needs are met.

    Sincerely,

    Jayne Purdy
    Piedmont Endodontics

  29. John Beery says:

    Chad Rapper is just awesome. The product he provides and the ROI is just what every merchant need!

  30. Keith says:

    Chad and Mainstream have earned my business by putting the $$$ back in my check book with his knowledge of the processing service he sells.

    Thank Chad Great work

  31. Jodi Behrens says:

    I would like to say thank you to Chad at Mainstream Merchant Services!

    Chad was so professional, honest, and on the up and up! I felt very comfortable giving him my info and he was honest by saying “we may or may not be able to save you money!” Guess what, he saved us hundreds! We were so pleased, not only with the savings but also with the continued support the company and staff offers.

    Jodi @ The Village Grind

  32. Jasmin Harris says:

    My restaurants, The Original Pancake Houses Poway and Temecula made the switch to Mainstream Merchant Services in 2013 and we could not be more satisfied with our decision. In our first year we saved upwards of $12,000. The colossal savings, same day deposits and guaranteed rates is what helped make the decision for us to switch but their account management is why we stay. Our sales representative made the switch seamless and has helped with the recent EMV integration. Any time I have had to speak to customer service, Alison has handled my request with the utmost professionalism. Great company!

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