Mainstream Merchant Services 2023: Reviews & Complaints
Before we dive in, here’s a short summary of what we’ll cover:
- Mainstream Merchant Services’ various payment processing services.
- The company has received very few complaints online.
- The company’s contract appears slightly better than the industry average.
Mainstream Merchant Services
Mainstream Merchant Services processes all major debit and credit cards for most business types. Their services include mobile payments, POS solutions, virtual terminals, and cash discounts. Poynt, Mynt, Vital, Ordyx, as well as Revel Systems are listed as POS solutions offered by Mainstream Merchant Services.
Location & Ownership
The company is a registered ISO/MSP of Wells Fargo Bank, N.A., Concord, CA. The company’s headquarters can be found at 11720 Amberpark Dr., Alpharetta, GA 30009. The president of Mainstream Merchant Services is Jerome Vignale.
Table of Contents
Mainstream Merchant Services Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||<10|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
Low Complaint Total
We are able to find very few negative Mainstream Merchant Services reviews on non-BBB websites, and none of them accuse the company of scamming or ripping off its merchants. The available complaints mention unexpected fees, fund holds, and unavailable customer service, but there does not seem to be a consistent theme among complainants. In fact, there are many positive reviews in our comment section and the company appears to address issues directly. If you have your own Mainstream Merchant Services review to make, please do so in the comments below.
Mainstream Merchant Services Lawsuits and Fines
We have not found any outstanding class-action lawsuits or FTC complaints filed against Mainstream Merchant Services. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Mainstream Merchant Services Customer Support Options
In fact, the company is showing primarily positive testimonials on sites like Glassdoor.com, Merchant Circle, and in the comment section below this review. This positive online reputation suggests that the company provides ample customer support for its merchants and is able to resolve most of its users’ complaints in-house. The Mainstream Merchant Services website provides phone support numbers for clients, and these channels appear to function at a level similar to top-rated credit card processors for customer service.
Mainstream Merchant Services Customer Service Number
- (866) 674-1020 – Toll-Free Customer Support
Other Support Options
- Customer support form
- Customer service email address at [email protected]
Mainstream Merchant Services Online Ratings
Here's How They Rate Online
Online Ratings Summary
Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.
Mainstream Merchant Services has no rating with the Better Business Bureau based on 0 complaints in the past 36 months.
An “A” Performance
We agree with the BBB’s former rating of “A” at this time.
Mainstream Merchant Services Fees, Rates & Costs
A Closer Look at The Contract
|Monthly & Annual Fees||Yes|
|Processing Rates||Interchange-Plus (Variable)|
Three-Year Service Agreement
According to employee reviews and a copy of the Mainstream Merchant Services contract, the company offers a three-year contract that automatically renews for successive two-year terms unless canceled via written notice at least 30 days before the expiration of the initial term. A representative of the company, Chad Rapper, contacted us to inform us that the company offers Interchange-plus or Cash Discount pricing depending on a business owner’s needs. It appears that the mark-up over Interchange-plus may vary from customer to customer, as Mr. Rapper did not supply exact rate pricing.
Clients who cancel service before the expiration of the initial three-year term or who submit their notice within the last month of the initial contract will be subject to an early termination fee of $250.
The contract also includes a monthly minimum fee of $20, a chargeback fee of $20, a monthly PCI compliance fee of $6.95, a regulatory fee of $3.95 per month, other associated fees depending on the service provided, and an Interchange-plus pricing structure.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, Mainstream Merchant Services also dedicates a portion of its website to advertising its virtual terminal and payment gateway services. However, pricing is not disclosed on either of those services. The company’s standard contract refers to a $10 payment gateway fee. Additional rates and fees, including technical support fees, batch fees, and additional transaction rates may apply to these e-commerce services.
A company representative contacted us recently and offered two points of clarification regarding these fees. First, the virtual terminal fee is only charged to businesses that actually use the virtual terminal service. Second, the company allows clients to cancel their contracts within the first 90 days of service with no strings attached. Although this gives businesses a chance to test the company’s hardware, systems, and support without making a long-term commitment, it still doesn’t allow them to escape the contract if the situation deteriorates after the third month.
Overall, the company’s fees are close to industry averages but not quite competitive with the cheapest merchant account providers. However, we have assigned an average grade of “B” in this category because of the company’s three-year contract. It is our belief that long-term, automatically renewing agreements are not beneficial to merchants, and we cannot recommend the company’s contract terms due to the inclusion of this clause. There are also a couple of public complaints regarding Mainstream’s $250 cancellation fee, but it appears that most of the company’s customers are satisfied with the rates and fees they receive.
We always encourage readers to check out our list of the providers of the best merchant accounts.
Mainstream Merchant Services Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Uses Independent Resellers||No|
|Discloses All Important Terms||No|
Inside Sales Team
Mainstream Merchant Services appears to utilize strategic partnerships and in-house, W2-employed sales agents to market its services. We consider this hiring practice to be preferable to the use of independent sales agents, as in-house agents tend to receive more support and training. The total lack of Mainstream Merchant Services reviews regarding the company’s sales team supports the likelihood that its agents are well-trained and held to ethical standards.
This compares favorably to our list of best credit card processors.
Potentially Misdirected Complaints
We have located one complaint that mentions aggressive sales calls, but Mainstream Merchant Services responded to this review and assured the reviewer that the company does not use telemarketers or auto-dialers to sell its services. It could be that this complaint was intended for Main Street Processing, which has a similar name and a history of aggressively cold-calling businesses.
No Misleading Marketing
In particular, Mainstream Merchant Services receives remarkably strong reviews from its employees on Glassdoor.com, and it’s likely that this satisfaction results in a positive experience for the company’s clients. It is also worth noting that the company does not list any deceptive rate quotes or misleading promotions on its website. However, if you suspect that Mainstream Merchant Services is overcharging you, you can double-check your monthly bill with a third-party statement audit.
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