Mainstream Merchant Services Overview
Providing Merchant Services, POS Systems, and Digital Wallet Integration
Mainstream Merchant Services is a merchant account that operates as a reseller of TSYS based in Alpharetta, Georgia. The company offers Poynt, Mynt, Vital, Ordyx, as well as Revel Systems are listed as POS solutions. In addition to merchant services and POS systems, Mainstream Merchant Services also optimizes credit card terminals to accept payments from digital wallets, including Apple Pay.
Location and Ownership
The company’s headquarters can be found at 1000 Mansell Exchange, Suite 260, Alpharetta, GA. The company is a registered ISO/MSP of First National Bank of Omaha, Omaha, Nebraska. The president of Mainstream Merchant Services is Jay Vignal.
Mainstream Merchant Services Review Table of Contents
- Costs & Contract: Mainstream Merchant Services offers a three-year contract which automatically renews for an additional period of 2 years with an early termination fee of $250.
- Complaints & Service: Mainstream Merchant Services has received more than 10 public complaints.
- BBB Rating: Mainstream Merchant Services has a “D-” rating with the Better Business Bureau and has received 7 complaints in the past 3 years.
- Sales & Marketing: Mainstream Merchant Services does not appear to hire independent sales agents and has not received any complaints about its sales practices.
- Rates & Fees: How Merchants Got The Best Rates With Mainstream Merchant Services
Types of Businesses Served
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Mainstream Merchant Services Rates, Fees, and Costs
|Swiped Rate||1.00% - 4.99%|
|Keyed-in Rate||1.00% - 4.99%|
|Virtual Terminal Rate||1.00% - 4.99%|
|Payment Gateway Fee||$10 Per Month|
|Monthly Minimum Fee||$20 Per Month|
|Virtual Terminal Fee||$10 Per Month|
|Early Termination Fee||$250|
|Regulatory Fee||$3.95 Per Month|
|PCI Compliance Fee||$6.95 Per Month|
|Equipment Lease Terms||None|
According to employee reviews and a copy of the Mainstream Merchant Services contract, the company offers a three-year contract that automatically renews for successive two-year terms unless canceled via written notice at least 30 days before the expiration of the initial term. Though the contract contains no pricing schedule, as a reseller, Mainstream Merchant Services rates may resemble that of TSYS. Typical TSYS terms and conditions impose a swipe rate of 2.50% plus $0.20 and a keyed-in rate of 3.50% plus $0.20 per transaction. However, resellers reserve the right to alter terms and conditions, including rates. Merchants considering Mainstream Merchant Services should familiarize themselves with TSYS rates as a basis of comparison.
Merchants who cancel service before the expiration of the initial three-year term or who submit their notice within the last month of the initial contract will be subject to an early termination fee of $250.
The contract also includes a monthly minimum fee of $20, a chargeback fee of $20, a monthly PCI compliance fee of $6.95, a regulatory fee of $3.95 per month, other associated fees depending on the service provided, and an Interchange-plus pricing structure.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, Mainstream Merchant Services also dedicates a portion of its website that advertises its virtual terminal and payment gateway services. Mainstream Merchant Services utilizes the TSYS Web PASS virtual terminal. However, pricing on that platform is not disclosed. However, the company’s standard contract refers to a $10 payment gateway fee. Additional rates and fees, including technical support fees, batch fees, and additional transaction rates may apply to these e-commerce services.
A company representative contacted us recently and offered two points of clarification regarding these fees. First, the virtual terminal fee is only charged to merchants who actually use the virtual terminal service. Second, the company allows merchants to cancel their contracts within the first 90 days of service with no strings attached. Although this gives merchants a chance to test the company’s hardware, systems, and support without making a long-term commitment, it still doesn’t allow them to escape the contract if the situation deteriorates after the third month.
Overall, the company’s fees are close to industry averages but not quite competitive with the cheapest merchant account providers. However, we have assigned an average grade of “B” in this category because of the company’s three-year contract. It is our belief that long-term, automatically renewing agreements are not beneficial to merchants, and we cannot recommend the company’s contract terms due to the inclusion of this clause. There are also a couple of public complaints regarding Mainstream’s $250 cancellation fee, but it appears that most of the company’s customers are satisfied with the rates and fees they receive.Are you happy with your Mainstream Merchant Services fees? Tell us about them before your go!
Mainstream Merchant Services Complaints & Customer Reviews
|Total Online Complaints||10+|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
Low Complaint Total
We are able to find 19 negative reviews about Mainstream Merchant Services, and none of them accuse the company of scamming or ripping off its merchants. The available complaints mention unexpected fees, fund holds, and unavailable customer service, but there does not seem to be a consistent theme among complainants.
Mainstream Merchant Services Lawsuits
We have not found any outstanding class-action lawsuits or FTC complaints filed against Mainstream Merchant Services. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Mainstream Merchant Services Customer Support Options
In fact, the company is showing primarily positive testimonials on sites like Glassdoor.com, Merchant Circle, and in the comment section below this review. This positive online reputation suggests that the company provides ample customer support for its merchants and is able to resolve most of its users’ complaints in-house. The Mainstream Merchant Services website provides phone support numbers for merchants, and these channels appear to function at a level similar to top-rated credit card processors for customer service.
Mainstream Merchant Services BBB Rating Summary
Key Points - BBB
|Product & Service Complaints||5|
|Billing & Collection Complaints||1|
|Advertising & Sales Complaints||0|
|Guarantee & Warranty Complaints||0|
Under 10 Complaints
Mainstream Merchant Services currently maintains a “D-” rating with the Better Business Bureau based on 7 complaints in the past 36 months. 5 complaints were left regarding problems with a product or a service, 1 pertains to an issue with billing or collections, and the 1 remaining complaint was left about a delivery issue. Just 1 complaint was successfully resolved by the company. 2 were not resolved to the satisfaction of the complainant while 4 were left entirely unanswered by Mainstream Merchant Services.
A “D” Performance
Though the company has a low complaint total, the recent string of unanswered complaints downgrades their rating in this category. We agree with the BBB’s rating of a “D” at this time.
Truth In Marketing & Advertising
|Employs Independent Resellers||No|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
Inside Sales Team
Mainstream Merchant Services appears to utilize strategic partnerships and in-house, W2-employed sales agents to market its services. We consider this hiring practice to be preferable to the use of independent sales agents, as in-house agents tend to receive more support and training. The total lack of Mainstream Merchant Services complaints regarding the company’s sales team supports the likelihood that its agents are well-trained and held to ethical standards.
Potentially Misdirected Complaints
We have located one complaint that mentions aggressive sales calls, but Mainstream Merchant Services responded to this review and assured the merchant that the company does not use telemarketers or auto-dialers to sell its services. It could be that this complaint was intended for Main Street Processing, which has a similar name but a history of aggressively cold calling businesses.
No Misleading Marketing
In particular, Mainstream Merchant Services receives remarkably strong reviews from its employees on Glassdoor.com, and it’s likely that this satisfaction results in a positive experience for the company’s merchants. It is also worth noting that the company does not list any deceptive rate quotes or misleading promotions on its website. However, if you suspect that Mainstream Merchant Services is overcharging you, you can double-check your monthly bill with a third-party statement audit.
Mainstream Merchant Services Marketing Example
About Phillip Parker
Thank you for reading my review. I hope that it has helped you with your research.
Why I'm Qualified to Write About Credit Card Processing and Merchant Account Services
I'm a former credit card processing sales director who left the industry because I didn't like how it takes advantage of small business owners. It feeds like a leech on businesses and thrives by imposing fees that are nearly impossible to comprehend. Seeing a need for change, I left and built this website help business owners better understand the industry, research merchant services providers, and get refunds of excessive merchant account fees. My experience of working "behind the curtain" in the industry, and using that knowledge for good, has resulted in millions of dollars returned to hard-working small business owners as well as enterprise-level companies.
From the time that I starting working in the merchant services industry to when I left to create this website, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this "insider" knowledge to myself. To lift the fog, I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers on this website.