Main Street Processing Review

Overview

Main Street Processing (mainstprocessing.com) is a Richardson, Texas-based merchant account provider that appears to be an alternate business name of Datalink Bankcard ServicesTier 1 Processing, TriData, Inc., Venture Processing, and Consolidated Payment Services. Given its affiliation with Datalink, Main Street is most likely a First Data or Merrick Bank reseller.

There is evidence online to suggest that Tier 1 Processing, a DBA of Main Street Processing, may be engaging in a tactic called “slamming.” Slamming occurs when an agent calls a merchant and poses as the merchant’s existing provider. The agent may claim that the merchant’s account has been “red flagged” for high rates or insist that interchange fees have recently gone down, which requires a rate review for the merchant’s account. Some complainants have mentioned that “Main Street Processing” is a name that is sometimes given by agents calling from the same phone numbers as Tier 1 Processing. Merchants should understand that Visa and MasterCard will never contact them for a rate review, and they should be sure to contact their processor directly if they suspect that they’ve been contacted by an impostor.

The Main Street website states that the company’s “experience in payment processing extends back as far as 1989,” but it’s likely that this phrase refers to the founding year of Datalink Bankcard Services rather than that of Main Street. It should be noted that Main Street, Datalink, Tier 1, TriData, Venture Processing, and Consolidated Payment Services all appear to have been different names used by the same entity at various points over the past 25 years. Steve Odom is listed as the principal for TriData, Inc., Consolidated Payment Services, and Datalink Bankcard Services. The Better Business Bureau lists Scott Stauffer, the vice president of Datalink, as the principal for Main Street Processing, while Steve Odom is listed as its CEO. Scott Stauffer also served as the vice president of operations at Crescent Processing Company (now Future Payment Technologies) from 2006 to 2009, although there does not appear to be a link between Crescent and Datalink at this time. Tier 1 Processing has a very limited web presence but appears to share an address with all of these companies at 3505 Token Dr, Richardson, Texas 75082. Main Street Processing is a registered ISO/MSP of Wells Fargo Bank, N.A., Walnut Creek, California.

Key Points

  • Sales & Marketing: Main Street Processing appears to hire independent sales representatives and has received numerous serious complaints about its sales practices.
  • Costs & Contract: Main Street Processing appears to offer a three-year contract with a termination fee of $250 or more.
  • Complaints & Service: Main Street Processing has received more than 30 public complaints.
  • BBB Rating: Main Street Processing does not have a rating with the Better Business Bureau and has received 14 complaints in the past three years.
  • Rates & Fees: How Merchants Got The Best Rates With Main Street Processing

Main Street Processing Products and Services

  • Debit and credit card processing
  • Check acceptance
  • Gift and loyalty programs
  • Merchant cash advance
  • Wireless payment processing
  • POS equipment

Industries

  • Retail
  • Mobile
  • E-commerce
d

Sales & Marketing

Key Points - Sales & Marketing

Employs Independent Resellers Yes
Advertises Deceptive Rates No
Discloses All Important Terms No

Main Street Processing appears to primarily utilize telemarketing and independent sales agents to market its services, a strategy that is commonly linked to high complaint rates within the industry. In fact, the company’s tactics closely resemble a “hiring mill” policy designed to land accounts through aggressive cold calling and unsolicited in-person pitches at the expense of a high internal turnover rate. There are multiple complaints (found here, here, here, and in the comment section below this review) that describe high-pressure phone sales tactics, repeated unwanted calls, misrepresentation and confusion of the company’s name, poor internal training, and inadequate support for agents.

Merchants should also take note of the apparent affiliation between Tier 1 Processing and Main Street Processing. Of all of the companies within the TriData/Datalink family of businesses, these two names have been most frequently associated with slamming tactics according to merchant complaints. To its credit, the Main Street Processing website does not list any deceptive rate quotes, but it also does not provide much detail about the company at all, including its location or ownership. Overall, we feel that the company’s sales and marketing tactics warrant a “D” rating according to all available information.

f

Costs & Contract

Key Points - Costs & Contract

Swiped Rate Variable
Keyed-in Rate Variable
Early Termination Fee $250+
PCI Compliance Fee Variable
Equipment Lease Terms Variable

According to merchant complaints, Main Street Processing’s contract terms are simply Datalink Bankcard’s contract terms. Datalink’s merchant agreement (available below) outlines a three-year agreement with automatic renewal for two-year terms, an early termination fee of $250 or Liquidated Damages, and a “membership fee” of an undisclosed amount. There may also be additional fees charged in the form of Mid-Qualified and Non-Qualified fees, and some merchants report being signed into long-term equipment leases without their knowledge.

Datalink Bankcard’s standard contract receives a “D” rating from CardPaymentOptions.com, so we would ordinarily extend the same rating to Main Street Processing. However, the reports of misrepresentation by the company’s sales agents under both the Main Street name and the Tier 1 name incline us to lower the company’s rating to an “F.” There is very little transparency surrounding Main Street Processing’s pricing, and there is evidence that the company’s sales staff actively tries to misrepresent its identity and its pricing to merchants. It seems unlikely that merchants will receive the chance to negotiate fair contract terms if they cannot first receive full disclosure from Main Street Processing. If you have any specific knowledge of the company’s pricing and fees, please share that information in the comment section below this review. See the Datalink Bankcard Services Terms & Conditions.

c

Complaints & Service

Key Points - Complaints & Service

Total Online Complaints 30+
Live Customer Support Yes
Most Common Complaint Sales Tactics

There are a few dozen negative Main Street Processing reviews, many of which refer to the company as a scam. By far the most common complaints are related to the company’s telemarketing tactics, as merchants describe aggressive, unwanted sales calls that occasionally involve misrepresentation of the caller’s identity and pricing. Other, less common complaints include undisclosed fees and inadequate agent training and compensation. The Main Street Processing website provides an email contact form for merchants but doesn’t appear to list its phone number anywhere. Generally speaking, merchants should not expect quality customer support when the company they’re trying to contact doesn’t even provide a phone number.

d

BBB

Key Points - BBB

Product & Service Complaints 3
Billing & Collection Complaints 1
Advertising & Sales Complaints 10
Guarantee & Warranty Complaints 0
Delivery Complaints 0

Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.

The Better Business Bureau currently does not assign a rating to Main Street Processing but has awarded the company accreditation since 2008. Main Street’s BBB profile has received 14 complaints in the past three years, with 10 related to advertising or sales issues, three related to product or service problems, and one having to do with billing or collection. Main Street has successfully resolved seven complaints, while the remaining seven either were resolved to the merchant’s dissatisfaction or did not receive a final evaluation from the merchant. Main Street Processing’s DBA Tier 1 Processing currently has an “A-” with eight complaints in the past three years, and Datalink Bankcard also does not have a rating and has received 30 complaints in the past three years. Since the BBB lists all of these companies at the same address and even lists some of them as sharing the same ownership, it is unclear why it assigns different ratings to each business.

The BBB currently displays a notice at the top of Main Street’s profile stating that in January 2017, the BBB identified a pattern of complaints related to misleading sales tactics. In response, Main Street Processing has assured the BBB that it will institute a randomized “call audit” procedure to identify agents who may not be adhering to the company’s disclosure requirements. The BBB is still evaluating Main Street Processing’s complaint pattern before assigning a rating. In light of the Main Street’s BBB profiles for all of its business names, we have adjusted its rating to a “D.”

Main Street Processing Logo

Main Street Processing Bottom Line

Main Street Processing rates very poorly as a merchant services provider according to our rating criteria. The company has received a large number of complaints related to its marketing tactics and is part of a larger family of businesses that does not rate well on CardPaymentOptions.com. Main Street Processing can improve its overall rating by reducing the number of complaints related to its sales tactics and by more fully disclosing the relationships between its various alternate business names.

Hi, I’m Phillip and I’m disgusted by the state of credit card processing in the U.S. and abroad. I believe that the industry has been overrun by people who engage in fraud and deception in order to steal money from hard working business owners. I’ve made it my mission to expose the companies and individuals who engage in predatory marketing, pricing, and contracts, or just provide terrible service. Along with uncovering the bad guys, I’ve also discovered the good guys who do stand out from the status quo. CPO is a website where you will find ratings and reviews of these companies along with advice on how to save money and which service providers consider. Together we can move the industry in a positive direction. If you would like to help support my work, please checkout “Fee Sweep” my eGuide to getting the lowest possible fees when accepting card payments. If you haven’t heard of “interchange” this advice will save you hundreds, even thousands, in processing fees.

Schedule a Consultation with Phillip

18 Reviews Leave Your Review Below

  1. a woman named Kendra from the “fees” department called me to ask for my last merchant statement to be faxed to her because i was owed fees back. She insisted she was an employee of my merchant co. after i hung up i called a number i had to pry out of her and it was for main street processing. such a scam!! They should be out of business!!!

  2. Please don’t do any business with this company Mainstreet Processing they are rude and it’s all a scam they’re lawyers and you’re trying to get your business so you’re not trying to stop you from being overcharged

  3. Sonja Jones called said she was with a company that makes sure we are not being overcharged. Wanted most recent credit card statement. I told her we didn’t have time . She called back several times with me giving same response. I then told her I’d fax to her when I had time so give me your name & fax #. She then called me back asking had Ifax yet. I said no and she would see it when I faxed it, when I have time. They are misrepresenting themselves as a 3rd party acting like their sole job is to get overcharges taken care of.

  4. Girl called said she was with a company that makes sure we are not being overcharged. Wanted most recent credit card statement. I told her I didn’t have time to mess with her. She called back several times with me giving same response. I then told her I’d fax to her when I had time so give me your name & fax #. She finally said Samantha & gave me fax #. She then called me back asking did u fax yet. I said no and she would see it when I faxed it, when I have time. (Which of course, I never did). Now a lady named Ms Davis just called saying same thing. They are misrepresenting themselves as a 3rd party acting like their sole job is to get overcharges taken care of. I even asked if they were a credit card processing company and Ms Davis told me no!!

  5. I got 2 calls in 2 days. The woman I spoke with did NOT know how to handle the fact that I asked the right questions and did not just say OK to the BS she was pushing. I told her that she was harassing me when she wanted to continue to call back. I refused to provide her with MY information when she wanted to analyze my rates. She wanted to call me back. I told her if I was interested I would call her back. When she argued about calling me and I said no, she hung up on me. I knew from the get go, when they could not tell me what part of our business they were referencing I knew this was not on the up and up.

    1. Hi George,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  6. Was contacted by someone named Monique at Mainstreet Services 1-855-409-2667 and she said she was with my credit card processor and that we were being overcharged. She wanted my statement to confirm the rates we were being charged. I told her if she was with my processor she would have that information already. I told her this was a scam and they keep calling. Beware.

    1. I have been receiving similar calls from same company. When I told them about this site they denied it and said it MUST be mistaken. Bunch of scammers. I’ve been in retail for over 20 years and smelled a rat right away. Don’t be fooled by these scammers! Oh and I got the same call back number too! But the lady’s name is Melba that called me this time. Before it was a completely rude guy.

  7. This people just called me asking it I use credit cards with my business. I told her yes and she uses the line stating that the c.f. rates had recently increased and my account was flagged as being over charged. At this point I was totally confused because all of my c.f. are processed through my franchise name and not mine. I asked if she was trying to sell me something because of so I wasn’t interested. This is when she got an attitude and stated she was just trying to correct my issue and I should get my statement. When I asked her what statement she was referring to, she told me whoever processed your cc charges. I told her that I thought it was peculiar that she wasn’t sure if I accepted credit cards but was sure that my account had been flagged however, she couldn’t tell me the company that held my “flagged account.” it was at this time that she disconnected the call.


    Are you with Main Street Processing? Learn how to resolve this complaint.

    1. BEWARE!!!!

      AKA Mainstreet Processing. The company practices illegal soliciting. The Ghetto agents will lie claiming to give you a refund; a rebate for 12 months back; that they are your processor; that they work for the Credit Card Association; and even threats to get you to send over a statement. Businesses have told me all shorts of shocking claims these agents make, when I try to confirm receipt of the statement. The Company does nothing to stop these illegal actions. To clean things up they need to fired all the agents and old Managers for a fresh start. People need to speak up to make this company clean up their act! Contact the FTC and BBB to file complaints for the correct company DATALINK BANK CARD SERVICES so the Government can step in.
      BBB link: http://www.bbb.org/dallas/business-reviews/credit-card-processing-service/datalink-bankcard-services-in-richardson-tx-7000025
      FTC link: https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc


      Are you with Main Street Processing? Learn how to resolve this complaint.

  8. We received a call from a person who claimed to be with our current credit card processing company. “We have been charging you too much and we would like to fix that” they said. They called multiple times a day, very disrespectfully and then upset if I was stern with him about calling during client hours. They were persistent to a unwanted degree and would apologize saying “we just want to make sure we take care of this for you” and “My boss wants to make sure this is taken care of”. Turns out he signed us up for a second lease on a Credit Card Machine and got us into a binding contract. What a mess. Dishonest. Now that we are aware of what they signed us up for of course they are not responding and have blocked out company line. Terrible company, terrible service and obviously a scam.


    Are you with Main Street Processing? Learn how to resolve this complaint.

    1. This company called and the name was very similar to a merchant that we do business with. The boss assumed it was them and told me to give them bank / cc processing statements so I did. I’m freaking out reading all these horrible reviews. How exactly did they get access to take out a second lease on your credit card? Did you give them SS information or anything of that nature?

      Thank you so much for all your help.

  9. Sales person has called numerous times, very pushy, treats me like an idiot. I asked to meet in person and they said they do not do that. I told them they will not get my processor statement but we can meet in person. No luck…tons of phone calls. Waste of my time. Waste of everyones time. Processing companies are very pushy. He also said the email he sent me is a form and he can’t add or change it when I asked to include his # in the email…shady. Thanks for reading this… -Chad D


    Are you with Main Street Processing? Learn how to resolve this complaint.

  10. A merchant customer of mine was contacted by “Mike” from the “the bank” to inform them that CC processing rates had increased in October and that they were being charged. The rate was over 2% and this was incorrect. He needed a copy of the statement to tell them the specifics. Thankfully the customer recorded the number called back, but had to leave a voicemail with a request to call back.
    Main Street called back this (11/23/15) morning. Same story. Need a copy of the statement to show refund and overcharges?????

    When I asked if I could 3rd party, the current processor, could listen in on the call, the agent with Main Street was willing. When we all three (merchant, current processor and the bank) were on the line, the agent with Main Street went silent and then disappeared! The agent did not attempt to call back at the same number he reached the merchant successfully on twice this morning. I called the 504-227-7062 number recorded as the incoming call line, I immediately received an operator message that this number is no longer….. The 1-855-409-2667 # which is the main line for Main Street.

    This company is a SCAM!

  11. Rep called the Dealership and claimed there was a problem with my account. Claimed to work for my credit card processing company. Obviously a scam.

  12. Can you give me some guidance to help resolve a slamming event that took place with a current merchant/client of mine. Thanks for this great article.

    1. Hi Harold, a matter such as this in best directed to an attorney familiar with your states marketing and advertising laws. Which company are to alleging used slamming to market to your client?

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