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Main Street Processing Review
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A Processor of Several Names
Main Street Processing is a Richardson, Texas-based merchant account provider that appears to be an alternate business name of Datalink Bankcard Services, Tier 1 Processing, TriData, Inc., Venture Processing, and Consolidated Payment Services. There is also evidence to suggest that the company operates under the names Challas Group and Wholesale Banc. Given its affiliation with Datalink, Main Street is most likely a First Data or Merrick Bank reseller.
Main Street Processing Location and Ownership
The Main Street website at one point stated that the company’s “experience in payment processing extends back as far as 1989,” but it’s likely that this phrase refers to the founding year of Datalink Bankcard Services rather than that of Main Street. It should be noted that Main Street, Datalink, Tier 1, TriData, Venture Processing, Challas Group, Wholesale Banc, and Consolidated Payment Services all appear to have been different names used by the same entity at various points over the past 25 years. Steve Odom is listed as the principal for TriData, Inc., Consolidated Payment Services, and Datalink Bankcard Services.
At the time of our last update, the Better Business Bureau listed Scott Stauffer, the vice president of Datalink, as the principal for Main Street Processing, while Steve Odom is currently listed as its CEO. Scott Stauffer also served as the vice president of operations at Crescent Processing Company (now Talus Payments) from 2006 to 2009, although there does not appear to be a link between Crescent and Datalink at this time. Tier 1 Processing has a very limited web presence but appears to share an address with all of these companies at Klonopin) sa=X&ei=5GCTVJ-3CZLnoASAt4GwAw&ved=0CB0Q8gEwAA” target=”_blank” rel=”noopener noreferrer”>3505 Token Dr, Richardson, Texas 75082. Main Street Processing is a registered ISO/MSP of Wells Fargo Bank, N.A., Concord, California and of Merrick Bank, South Jordan, Utah.
Main Street Processing Review Table of Contents
- Costs & Contract: Main Street Processing appears to offer a three-year contract with a termination fee of $250 or more.
- Complaints & Service: Main Street Processing has received more than 30 public complaints.
- BBB Rating: Main Street Processing has an “A+” rating with the Better Business Bureau and has received 3 complaints and no reviews in the past 3 years.
- Sales & Marketing: Main Street Processing appears to hire independent sales representatives and has received numerous serious complaints about its sales practices.
- Rates & Fees: How Merchants Got The Best Rates With Main Street Processing
Main Street Processing Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||30+|
|Live Customer Support||Yes|
|Most Common Complaint||Sales Tactics|
Moderate Complaint Total
There are a few dozen negative Main Street Processing reviews, many of which refer to the company as a scam or a ripoff. By far the most common complaints are related to the company’s telemarketing tactics, as merchants describe aggressive, unwanted sales calls that occasionally involve misrepresentation of the caller’s identity and pricing. Other, less-common complaints include undisclosed fees and inadequate agent training and compensation.
Continuous Slamming Complaints
There is evidence online to suggest that Tier 1 Processing, a DBA of Main Street Processing, may be engaging in a tactic called “slamming.” Slamming occurs when an agent calls a merchant and poses as the merchant’s existing provider. The agent may claim that the merchant’s account has been “red-flagged” for high rates or insist that interchange fees have recently gone down, which requires a rate review for the merchant’s account. Some complainants have mentioned that “Main Street Processing” is a name that is sometimes given by agents calling from the same phone numbers as Tier 1 Processing. Merchants should understand that Visa and MasterCard will never contact them for a rate review, and they should be sure to contact their processor directly if they suspect that they’ve been contacted by an impostor.
Main Street Processing Lawsuits
We have not found any outstanding class-action lawsuits or FTC complaints filed against Main Street Processing. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Main Street Processing Customer Support Options
The Main Street Processing website provides an email contact form for merchants but doesn’t appear to list its phone number anywhere. Generally speaking, merchants should not expect quality customer support when the company they’re trying to contact doesn’t even provide a phone number.
Main Street Processing Online Ratings
Here's How They Rate Online
|Product & Service Complaints||0|
|Billing & Collection Complaints||0|
|Advertising & Sales Complaints||3|
|Guarantee & Warranty Complaints||0|
Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.
Over 10 Complaints
The Better Business Bureau currently awards an “A+” to Main Street Processing but has not accredited the business. Main Street’s BBB profile has received 3 complaints in the past 36 months. All 3 of the complaints related to advertising or sales issues. Main Street has successfully resolved 0 complaints, or the complaints were resolved to the merchant’s dissatisfaction or did not receive a final evaluation from the merchant.
Related BBB Accounts
Main Street Processing’s DBA Tier 1 Processing currently has no rating with 0 complaints in the past 36 months, and Datalink Bankcard has an “A+” with 1 complaint in the past 36 months. Since the BBB lists all of these companies at the same address and even lists some of them as sharing the same ownership, it is unclear why it assigns different ratings to each business.
What Merchants Say
In addition to those 7 complaints, the company has received 0 informal reviews on its BBB profile in the past 36 months. Before our last update, the most recent review expressed frustration with persistent, unwanted sales calls:
This business continues to call my business several times a day stating they want my company info on charges and accounting info. I have asked them to STOP calling me and they refuse. I have blocked them several times and they continue to call from a different number each time. They ask for my account and credit card info, I want the calls to stop and they refuse. This company needs to be looked into right away as they harass business owners.
Merchants finding themselves in similar situations would benefit from researching how to shut down sales calls.
A “D” Performance
At the time of our last review, the BBB displayed a notice at the top of Main Street’s profile stating that in January 2017, the BBB identified a pattern of complaints related to misleading sales tactics. In response, Main Street Processing assured the BBB that it will institute a randomized “call audit” procedure to identify agents who may not be adhering to the company’s disclosure requirements. In light of Main Street’s BBB profiles for all of its business names, we have adjusted its rating to a “D.”
Main Street Processing Fees, Rates & Costs
A Closer Look at The Contract
|Swiped Rate||1.00% - 4.99%|
|Keyed-in Rate||1.00% - 4.99%|
|Early Termination Fee||$250+ or Liquidated Damages|
|PCI Compliance Fee||Undisclosed|
|Equipment Lease Terms||48 Month (locked)|
According to merchant complaints, Main Street Processing’s contract terms are simply Datalink Bankcard’s contract terms. Datalink’s merchant agreement and outlines a three-year agreement with automatic renewal for two-year terms, an early termination fee of $250 or Liquidated Damages, and a “membership fee” of an undisclosed amount. There may also be additional fees charged in the form of Mid-Qualified and Non-Qualified fees, and some merchants report being signed into long-term equipment leases without their knowledge.
Serious Red Flags
Datalink Bankcard’s standard contract receives a “D” rating from CardPaymentOptions.com, so we would ordinarily extend the same rating to Main Street Processing. However, the reports of misrepresentation by the company’s sales agents under both the Main Street name and the Tier 1 name incline us to lower the company’s rating to an “F.” There is very little transparency surrounding Main Street Processing’s pricing, and there is evidence that the company’s sales staff actively tries to misrepresent its identity and its pricing to merchants. It seems unlikely that merchants will receive the chance to negotiate fair contract terms if they cannot first receive full disclosure from Main Street Processing. We urge merchants to instead opt for a reputable credit card processor to get the best rates and service. If you have any specific knowledge of the company’s pricing and fees, please share that information in the comment section below this review.
Main Street Processing Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Employs Independent Resellers||Yes|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
Cold Calls and Outside Agents
Main Street Processing appears to primarily utilize telemarketing and independent sales agents to market its services, a strategy that is commonly linked to high complaint rates within the industry. In fact, the company’s tactics closely resemble a “hiring mill” policy designed to land accounts through aggressive cold calling and unsolicited in-person pitches at the expense of a high internal turnover rate. There are multiple Main Street Processing complaints (found here, here, here, and in the comment section below this review) that describe high-pressure phone sales tactics, repeated unwanted calls, misrepresentation and confusion of the company’s name, poor internal training, and inadequate support for agents.
Aggressive Sales Tactics
Merchants should also take note of the apparent affiliation between Tier 1 Processing and Main Street Processing. Of all of the companies within the TriData/Datalink family of businesses, these two names have been most frequently associated with slamming tactics according to merchant complaints. To its credit, the Main Street Processing website does not list any deceptive rate quotes, but it also does not provide much detail about the company at all, including its location or ownership. Overall, we feel that the company’s sales and marketing tactics warrant a “D” rating according to all available information. If you suspect that Main Street Processing is charging you undisclosed fees, we recommend seeking a third-party statement audit.
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