Note: As of April 2022, the Challas Group website appears to be gutted of content. It is unclear what this means, but we are unable to find any recent activity online from the company. It is possible Challas Group is out of business. We will continue to monitor the situation and update this profile as necessary. If you have any information about the status of the company, please let us know in the comments below.
Incorporated in 2012 but properly activated in mid-2014, Challas Group is a merchant account provider based in Texas and Illinois that is currently operated by former executives of Datalink Bankcard Services. Challas Group also appears to operate under the names “Wholesale Banc” and “Bankcard Analytics”, although the three brands might be used interchangeably. Most of Challas Group's employees appear to have departed Datalink Bankcard in June or July 2014, which is also when the Challas Group website first appeared. An incomplete list of these employees, as well as their current and former positions, can be found below:
- Walter Ranstrom – Chief Operations Officer at Challas Group (former director of sales at Datalink)
- Garry Garmash – President at Challas Group (former vice president of Datalink)
- Daniel Avalos – Chief Technology Officer at Challas Group (former help desk tech at Datalink)
- Ryan Miller – Director of Recruiting at Challas Group (former corporate recruiter for Main Street Processing and Datalink)
- Jennifer Marcano – Escalated Audits Manager at Challas Group (former national account manager at Datalink)
Challas Group Payment Processing
Challas Group processes most major credit and debit cards for “nursing homes, doctors offices, gas stations, grocery stores and auto repair companies among others.” They offer processing equipment such as terminals, wireless devices, and POS integration, and they also offer services such as check cashing, cash advances, mail-order-telephone-order, and data analytics.
Point-of-Sale Solutions from Challas Group
Challas Group offers advanced Point-of-Sale (POS) systems designed to cater to the diverse needs of businesses. These systems are equipped with features to accept multiple payment methods, providing convenience and flexibility to customers. Furthermore, they offer functionality beyond payment processing, including inventory management and sales tracking.
Challas Group's Mobile Payment Solutions
Recognizing the importance of mobile transactions in today's digital age, Challas Group offers a mobile payment solution. With this service, businesses can process payments anywhere, at any time, using a mobile card reader and a dedicated app. This feature proves particularly beneficial for businesses that operate on the move or in the field.
eCommerce Payment Gateway by Challas Group
For businesses operating online, Challas Group provides a secure eCommerce payment gateway. This gateway allows for a seamless integration into the existing business website, supporting a multitude of payment methods for a smooth online shopping experience. The gateway assures secure transactions, protecting the financial details of customers.
Location & Ownership
Dmitry Faybysh has been the CEO and founder of Bankcard Analytics since mid-2014, but we are unable to verify whether he was connected to Datalink Bankcard Services prior to 2014. We are also unable to determine at this time whether Challas Group is actively affiliated with other Datalink Bankcard Services DBAs such as Tier 1 Processing and Main Street Processing, but there is strong reason to believe that it operates in a similar fashion to these poorly rated providers on CPO.
Challas Group and Wholesale Banc are registered ISOs of Wells Fargo Bank, N.A., Concord, California. Challas Group, Wholesale Banc, and Bankcard Analytics have headquarters located at 2720 Dundee Rd. Ste 200, Northbrook, Illinois 60062, and 1251 S. Sherman St. Ste 101, Richardson, Texas 75081. It should be noted that the Richardson, Texas, address is not far from Datalink Bankcard's headquarters at 3505 Token Dr, Richardson, Texas 75082.
Table of Contents
- Costs & Contract: Appears to offer a multi-year contract with an…
- Complaints & Service: Complaints number more than 30 on…
- BBB Rating: Has multiple profiles with the Better Business Bureau and has received an “A+' rating with…
- Sales & Marketing: Hires independent sales representatives and has…
|Fast processing speeds.
|Enhanced security features.
|Competitive transaction fees.
|Reliable customer support.
|Limited global reach.
|Broad payment options.
Challas Group Customer Reviews
Here's What Their Clients Say
|Total Online Complaints
|Live Customer Support
|Most Common Complaint
Moderate Complaint Total
We are currently able to locate more than 30 negative Challas Group reviews, many of which outright accuse the company of being a ripoff or a scam. Several Challas Group reviews also mention Wholesale Banc, although hardly any of them mention Bankcard Analytics. Nearly all Challas Group complaints are sales-related, as they describe unwanted phone calls, misrepresented fees, slamming, nondisclosure of contract terms, and aggressive or unprofessional conduct. More than one Challas Group complaint also mentions poor customer service and unsavory contract terms, and still others have been posted by employees who describe an unethical office environment. These complaints are consistent with complaints that we have found for Datalink Bankcard and its related businesses, and we see no evidence to suggest that businesses can expect a quality customer service experience from Challas Group. If you have your own Challas Group review to make, please do so in the comments below.
Challas Group Lawsuits and Fines
We have not found any outstanding class-action lawsuits or FTC complaints filed against Challas Group. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Challas Group Customer Support Options
Challas Group provides an email address and phone number on its website, but these appear to be channels devoted primarily to sales inquiries rather than customer support. This falls well short of the level of service offered by top-rated payment processors for great customer service.
Challas Group Customer Service Number
- (855) 410-5210 – Toll-Free Customer Service
- (866) 757-9347 – Fax
Other Support Options
- Customer support form
Challas Group Online Ratings
Here's How They Rate Online
BBB Rating Analysis for Challas Group, Inc.
Challas Group, Inc. has an average customer review rating of 3 stars on BBB based on 2 customer reviews. The company is not BBB accredited on any of its 3 profiles, though it has an A+ on two and no rating on the third.
I have canceled THREE times. 2 times i sent a letter like i was instructed and they said they did not receive it. I then contacted them again and they said to send an email, which i did. Conveniently they did not recieve that either and continued to charge me. Do NOT use them!! They clearly do not have a care about charging service for a YEAR that has not been used. They REFUSED to even give a little of my money back. Not even this last month! HORRIBLE SERVICE! – Review from June 16, 2022
I started with this company back in 2018 and my rates and terminal have been working properly and exactly how they said since then. I worked with a Chris over there in the sales department and he was very helpful and attentive. 10/10. – Review from April 6, 2023
Source: Better Business Bureau
Challas Group Fees, Rates & Costs
A Closer Look at The Contract
|Monthly & Annual Fees
|1.00% - 4.99%, variable
“Program Fee” Pricing
Challas Group does not disclose its contract terms or pricing on any of its websites, but we can determine some details from client complaints. Business owners state that Challas Group rates are promoted through a “program” that guarantees rock-bottom rates on transactions in exchange for businesses signing a long-term equipment lease well in excess of the purchase price of the equipment. This pricing scheme is popular among merchant services providers that engage in slamming because it enables them to entice clients with huge savings on rates without explaining that businesses will massively overpay for processing equipment. In addition, this plan often does not clearly explain to business owners that only debit transactions will qualify for the extremely low rates, while credit card transactions will process at a much higher rate. We also encourage business owners to check out our list of the providers of the best merchant accounts.
Long-Term Equipment Leases
We have seen a few Challas Group complaints from business owners who state that their overall costs were higher after switching to Challas than they were through their previous provider. Some complaints mention that Challas signed them up for terminal leases through Northern Leasing Systems, which is notorious for providing expensive, non-cancellable, four-year equipment leases. It should be noted that most credit card terminals can be purchased for under $500. Non-cancellable, long-term leases mean a business can pay thousands for that same equipment making them a contract term to avoid.
Not Competitively Priced
While we do not have specific details for Challas Group contracts besides an early termination fee of $500, it appears that the company’s pricing is nowhere near the competitive rates offered by the cheapest merchant accounts. Moreover, the methods that Challas Group uses to sell these contracts to clients fall short of what we consider appropriate disclosure, so we do not advise any business owners to sign a contract with Challas Group at this time. If you have any knowledge of the Challas Group contract terms (including any early termination fees or PCI compliance fees), please share it in the comment section below this review.
Challas Group Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Uses Independent Resellers
|Discloses All Important Terms
Independent Sales Team
Challas Group primarily markets its merchant services through a combination of telemarketing and independently contracted sales agents. This sales approach is also used by Datalink Bankcard Services, Tier 1 Processing, and Main Street Processing, and it tends to generate a high number of negative Challas Group reviews from business owners. Challas Group is no exception, as we have found more than 30 Challas Group reviews that describe unwanted phone calls, nondisclosure of fees, a negative work environment for agents, misrepresentation of rates, unprofessional conduct, and, most alarmingly, “slamming.” This does not compare favorably to our list of best credit card processors.
“Slamming” is the practice of calling businesses and posing as their current processor in order to trick them into signing a contract or equipment lease with your company. A representative Challas Group complaint is detailed here:
They called to say they are a 3rd party auditing firm and saw a red flag on my merchant service account. They tricked one of my employees into sending them one of our statements. Challas ( calling themselves Wholesale Bank) said I was being overcharged and they were going to call my current provider to tell them they are in trouble for over charging me and that Wholesale Bank will be taking over my account and giving me “cost” on my processing. Marci ( probably not her real name)that I was speaking with even got off the phone with me to “call my local sales office to yell at them”. She also said I qualified for a class action law suit because I had been being over charged and she would sign me up for that as well. She had me going until she wanted me to sign a lease for a credit card terminal. NEVER LEASE A TERMINAL. She wanted me to pay $95 a month for 4 years! Terminals are about $200 all over the internet. She said the one I had was not compliant and that my current company was charging me $256 a month for non compliant. Not true.
This Challas Group complaint is typical of the complaints we have seen about Challas Group and Wholesale Banc, and it is identical to the feedback we have previously seen about Datalink Bankcard-affiliated companies. The practice of slamming is highly unethical and has resulted in legal action being taken against some credit card processors. Challas Group not only appears to mimic Datalink Bankcard in its sales approach but also in its use of multiple DBAs to spread client complaints out across several brands.
No Misleading Quotes
The Challas Group, Bankcard Analytics, and Wholesale Banc websites do not display misleading rate quotes on visible or archived pages. This lone bright spot is not enough to overcome the company’s large number of consistent Challas Group complaints from employees and clients about its sales practices. If you suspect that you have been misled by a Challas Group agent, you can double-check your monthly bill with a third-party statement audit.
Copyright © 2024 CardPaymentOptions.com, Inc. (Digital Fingerprint: 0d38c6720f0d78a701b74d58653af608). Getting paid to re-write this page? Click here to earn a reward.
Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided “as is,” and without warranties. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with CardPaymentOptions.com, Inc. ("CPO") in any form. The sole purpose of the material presented herein is to alert, educate, and inform readers. It is not intended as legal or financial advice. We may earn revenue if you obtain services from a provider that we recommend. See this page to learn how we support our operations.