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Before You Sign: Read This Review of Mom & Pop Merchant Solutions

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Mom & Pop Merchant Solutions

Rating
B
4.4/5
full starfull starfull starfull starempty star

Pros and Cons of Mom & Pop Merchant Solutions

Pros

Quick funding process
Flexible repayment terms
Merchant cash advances
Live customer support
Positive BBB rating

Cons

High interest rates
Potential hidden fees
Contract term variability
Early cancellation fees
Monthly minimum charges

Overview

In this review of Mom & Pop Merchant Solutions, we take a closer look at the company’s credit card processing services. Their offerings include point-of-sale systems, mobile payment options, and e-commerce features designed to support a range of businesses. We’ll highlight which businesses may benefit most from these services. We’ll also review client and customer feedback to show common trends and concerns. In addition, we’ll cover pricing, contract terms, and included services. By the end, you’ll know whether Mom & Pop Merchant Solutions is the right fit for your payment processing needs.

About Mom & Pop Merchant Solutions

Screen Capture of Mom & Pop Merchant Solutions Homepage
Mom and Pop Merchant Solutions Homepage

Mom & Pop Merchant Solutions, formerly known as “Securus Cash & Capital,” is a merchant account provider based in Portland, Oregon. The company previously operated as a subsidiary of an Irving, Texas-based company called Excel Corporation, which is also the parent company of Securus Payments, eVance Processing, and Calpian Commerce. According to the company’s president, Mom & Pop Merchant Solutions left Excel Corporation in January 2016 specifically to distance itself from Securus Payments and now currently operates as its own independent organization.

Products & Merchant Services

Merchant Cash Advances

Mom & Pop’s primary service is providing merchant cash advances, and the company is a reseller of First Data (now Fiserv) products and services.

Customer Reviews & Sentiment

Under 5 Merchant Complaints

Our research identifies fewer than 5 negative reviews concerning Mom & Pop Merchant Solutions from merchants. The company’s merchant cash advance service does not seem to be involved in any scam or ripoff activities. Of these few complaints, only one raises concerns about high interest rates for merchant cash advances, and it’s unclear if any merchants agreed to these terms. We invite you to share your experiences with Mom & Pop Merchant Solutions in the comments below.

Mom & Pop Merchant Solutions Lawsuits

No class-action lawsuits or FTC complaints have been found against Mom & Pop Merchant Solutions. Merchants looking for non-litigious resolution paths are encouraged to report their issues to relevant supervisory organizations.

Industry Scores & User Ratings

Online Ratings Summary
PaymentPop1
BBB Rating2.78
Average Rating1.89

PaymentPop Rating for Mom & Pop Merchant Solutions

Negative Feedback

My wife and I sent bret 200 for envelopes that we never received. Long story short.. we had sent multiple emails right after we ordered them and never heard a word from him or anyone at this is company! Just recently he acts interested in looking into the issue but then turns the whole thing around on me and my wife saying we were being harsh with his staff(not the words he used). This man uses nothing but profanity and tells me to f off. I won’t recover the $200 that he literally took and gave nothing in return for.

Positive Feedback

There are no positive reviews published about Mom & Pop Merchant Solutions on the PaymentPop website.

Mom & Pop Merchant Solutions BBB Rating

Mom & Pop Merchant Solutions currently has an “A+” rating with the Better Business Bureau and is not BBB-accredited. It has received 0 complaints in the last 36 months. Mom & Pop Merchant Solutions has a 2.78 out of 5 star rating based on 9 user reviews on the Better Business Bureau website.

What Merchants Say

The company’s profile also received 3 informal reviews, which are negative. The review is specifically about potential ISOs working with the company:

**** starts off as this very nice man, he’s super successful, mom & pop is this successful business since 2007 and a Gold Mine business to be in, his $100 course gives you hope that you have finally found a perfect family and a job opportunity, so you get in.During the courses, however, **** offers you this “ONE TIME ONLY” offer that you absolutely can’t resist to be a National Sales Manager for ********* but tells you that its such a great opportunity that they need to charge you $2,500 for it and that you have to “WIRE IT” to him!!By now you are sold on **** and his awesome personality so ofcourse something tells you that you can trust **** and you pay him the $2,500. DO NOT pay him the $2,500 before trying out ********* as a regular ISO to really see what its all about and how hard it is to close deals, or else you will NEVER see that money again.I reached out to over ****** businesses within the first month, had 6 appointments, spending over $500 of my own money before I realized that this so call “GOLD MINE” is not a gold mine after all. This is by far the most difficult business to be in because these business owners are bombarded daily by people trying to offer them loans and they’ve just had enough and want nothing to do with you.Here is where things went wrong with my case. I reached out to **** in “GOOD FAITH” explaining to him that I’m stepping down from management position and would kindly like to get my $2,500 back which is still within the 30 days of wiring it to them. I also explained to **** that I spent $500 of my own money promoting “HIS” ********* business, and being the nice guy that I am I’m not asking for any of that money back, I just want my $2,500 back with a big “PLEASE.” Well… One email goes by, multiple FB messages, and no response from ****.**** IS VERY RESPONSIVE when he wants your money, but when it comes time for him to give you your money back, **** will be Missing in Action.

While concerning in general, this review doesn’t affect the merchant side of the business.

A “C” Performance Overall

Given the fact that Mom & Pop has received only one complaint, we agree with the BBB’s former rating of a “C.” Merchants should note, however, that there are reasons to be skeptical of the BBB’s rating system.

Processing Rates & Fees

Mom & Pop Contract Terms

Mom & Pop Merchant Solutions focuses on providing merchant cash advances, a specialized financial service offering a lump sum to businesses in exchange for a percentage of future credit card sales. This type of financing is customized based on the business’s specific characteristics and is designed for merchants that may not qualify for traditional loans.

In addition, Mom & Pop serves as a reseller of First Data (Fiserv) merchant services. The typical First Data (Fiserv) merchant agreement involves a multi-year term with specified fees, including an early termination fee of $495, a PCI compliance fee of $19.95 monthly, and tiered pricing for transactions. For transactions, merchants processing up to $50,000 monthly are subject to a swiped transaction fee of 2.69% plus $0.19 and a keyed-in rate of 3.69% plus $0.19. Those exceeding $50,000 in monthly transactions receive slightly reduced rates. Additionally, merchants might be subject to long-term equipment leases through First Data Global Leasing.

Mom & Pop has the flexibility to adjust these terms to suit the specific needs of each merchant, offering potentially modified terms based on a business’s size, type, and transaction history.

About Merchant Cash Advances

Merchant cash advances, though not regulated like traditional small business loans, can present significantly high effective interest rates. These financial products can be advantageous under certain conditions, and merchants are encouraged to thoroughly understand the terms and evaluate all available financing options.

Mom & Pop Merchant Account Pricing

While primarily offering merchant cash advances, Mom & Pop Merchant Solutions occasionally sets up merchant accounts, a service less frequently provided. Specific details regarding these accounts are not publicly shared, and no merchant feedback is available to outline the competitiveness of their offering compared to other low-cost merchant accounts. Absence of specific complaints related to their cash advance or merchant account terms allows for an “A” rating in this context, though merchants are advised to conduct comprehensive comparisons with available alternatives.

Employee Reviews & Sales Practices

Independent Sales Team

Mom & Pop appears to primarily market its services through the use of independently contracted 1099 sales agents and telemarketing. Mom & Pop specializes in merchant cash advances as opposed to actual merchant accounts, although it can open new merchant accounts for interested merchants. Mom & Pop does not list its payment processing partner, but it is likely that First Data (Fiserv) or one of their subsidiaries fills this role. Mom & Pop’s president has stated in the comment section of this review that it is very rare for a merchant to ask Mom & Pop to take over their credit card processing.

Third-Party Merchant Cash Advances

A company representative also stated that Mom & Pop Merchant Solutions does not require merchants to switch over to a specific processing platform, although this would defy the conventional structure of merchant cash advances. Typically, a merchant’s existing processor can offer a merchant cash advance and simply withhold a percentage of the merchant’s daily deposits in order to collect its fee over time. However, Mom & Pop claims to “take a fixed daily dollar amount or percentage of the business owners daily sales, and withdraw that money out each day of the proceeds that come in to the business owners bank account.” It is unclear whether there are charges associated with each of these withdrawals, but if there are, merchants should be aware that those Mom & Pop Merchant Solutions fees could potentially be avoided by securing a merchant account through their existing processor.

Severed Ties With Securus

Mom & Pop’s relationship to the Excel Corporation and Securus was a large factor in how we previously graded it in this section. Considering the termination of that partnership and the fact that Mom & Pop generally doesn’t even appear to sell merchant accounts, its grade has improved. If you suspect that Mom & Pop is charging you undisclosed fees, however, we recommend seeking an independent statement audit to spot hidden charges.

Mom & Pop Merchant Solutions merchants
Mom & Pop Merchant Solutions offers cash advances to merchants but does not require that the merchant move their processing to Mom & Pop

Mom & Pop Merchant Solutions Competitors

Compare Mom & Pop Merchant Solutions to competitors that earned top marks.

Bottom Line

Mom & Pop Merchant Solutions has solidified its reputation as a dependable provider of merchant cash advances since ending its affiliation with Excel Corporation. This strategic move appears to have ushered in a new era for the company, free of significant merchant complaints visible online and distancing itself from the predatory practices that often mar the reputation of cash advance providers. Merchants who choose Mom & Pop Merchant Solutions can expect transparent and fair terms, positioning the company as a promising option in the industry.

Merchants are advised to conduct thorough due diligence before entering into agreements. This includes gaining a clear understanding of the terms, fees, and repayment structures. By proactively seeking comprehensive information about their cash advance opportunities, merchants can ensure they’re making the best possible decision. Comparing Mom & Pop’s offerings with those of top-rated payment processors will provide an essential benchmark, empowering merchants to find the most advantageous financing solution that aligns with their specific business needs.

Read Actual User Reviews

All user reviews have been moved to our partner, PaymentPop.com

Contact Mom & Pop Merchant Solutions

Contact & Customer Support
CEOBret Martin
Headquarters1004 S Central Ave, Medford, OR 97501
Customer Service(503) 388-7748
Websitempbusinessfunding.com