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Omega Processing Review: Fees, Comparisons, Complaints, & Lawsuits
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Note: As of 2023, it appears that Omega Processing has been absorbed into Celero Commerce. As such, we will no longer be updating this profile.
An EVO Payments International Reseller
Omega Processing Solutions is a merchant account provider headquartered in Fort Thomas, Kentucky. The company should not be confused with Omega Bank Card Services, which is a different company based in Alabama. Founded in 2003, Omega Processing is a reseller of EVO Payments International. The company also advertises POS integration services to merchants.
In January 2022, Celero Commerce acquired Omega Processing.
Omega Processing Payment Processing
Omega Processing processes all major debit and credit cards for most business types. Their services include EMV card readers and swipers, Clover POS solutions, mobile processing, e-commerce solutions, and recurring billing.
Omega Processing Location and Ownership
Omega Processing is located at 1538 Alexandria Pike, Suite 12, Fort Thomas, Kentucky 41075, and is a registered ISO/MSP for Deutsche Bank, AG New York; and Woodforest National Bank, Houston, Texas. Todd McHugh serves as the company’s president and R. Scott Anderson serves as its CEO.
In 2021 Omega Processing Solutions announced it would be merging with Kentucky-based Samiteon to form Omega Technology. The company advertises payment gateways with advanced cloud-based e-commerce solutions.
Omega Processing Review Table of Contents
- Costs & Contract: Omega Processing offers a month-to-month contract with an account closure fee of $60.
- Complaints & Service: Omega Processing complaints number fewer than 10 on public complaints forums.
- BBB Rating: Omega Processing has an “A+” rating and has received 1 complaint and 1 review in the last 3 years. The company has been accredited by the Better Business Bureau Since 2005.
- Sales & Marketing: Omega Processing may hire independent sales representatives but has not received any merchant complaints about its sales practices.
Omega Processing Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||<10|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
Low Complaint Total
We have located only a few negative Omega Processing complaints outside of the Better Business Bureau, none of which accuse the company of being a ripoff or scam. One Omega Processing complaint was filed in the comment section below this review and seems to describe aggressive collection attempts by the company on an account that is either closed or never existed. The others are scattered across various profiles and generally describe technical issues and poor customer service. If you have your own Omega Processing complaint to make, please do so in the comment section below.
Omega Processing Lawsuits and Fines
We have not found any outstanding class-action lawsuits or FTC complaints filed against Omega Processing. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Omega Processing Customer Service Options
Omega’s generally low complaint rate is most likely attributable to the company’s use of an in-house customer service and support staff. The Omega Processing website no longer provides contact information for phone and email support, with only a customer support form on its website. Overall, the company’s support channels do not compare favorably to top-rated payment processors for great customer service.
Omega Processing Online Ratings
Here's How They Rate Online
|Product & Service Complaints||1|
|Billing & Collection Complaints||0|
|Advertising & Sales Complaints||0|
|Guarantee & Warranty Complaints||0|
Under 10 Complaints
Omega Processing has been an accredited business of the BBB since 2005 and currently has an “A+” rating based on 1 complaint in the past three years. The 1 complaint had to do with a product or service and was either resolved to the dissatisfaction of the merchant or did not receive a final communication.
What Merchants Say
In addition to 1 complaint, the company has received 1 informal review on its BBB profile. However, the review is positive in tone and may not accurately reflect issues that merchants may encounter with the company.
An “A” Performance
Given Omega’s time in business and the fact that it has only received three complaints in the past three years, we agree with the BBB’s rating. Merchants should note, however, that there are good reasons to be skeptical of the BBB’s rating system.
Omega Processing Fees, Rates & Costs
A Closer Look at The Contract
|Swiped Rate||1.00% - 4.99%|
|Keyed-in Rate||1.00% - 4.99%|
|Virtual Terminal Fee||1.00% - 4.99%|
|Payment Gateway Fee||Undisclosed|
|Early Termination Fee||$60|
|PCI Compliance Fee||$120 Per Year|
|Equipment Lease Terms||48 Month (locked)|
Tiered Pricing Structure
The standard Omega Processing contract is a month-to-month agreement through EVO Payments International with an account closure fee of $60. The contract also stipulates that for merchants under tiered pricing plans, the quoted rate only applies to “Qualified” transactions, while “Mid-Qualified” transactions are subject to an additional surcharge of “up to 1.48% + $0.20” and “Non-Qualified” transactions are subject to a surcharge of “up to 1.98% + $0.20.” At first glance, this appears to be an attempt by either EVO or Omega to codify a type of rate quoting that we consider deceptive. However, the lack of Omega Processing complaints regarding this potential issue indicates that the company’s sales agents tend to disclose all possible rates.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, Omega Processing also dedicates a portion of its website to advertising its virtual terminal and payment gateway services. However, pricing is not disclosed on either of those services. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.
Level 2 and Level 3 Processing Services
In addition to its traditional merchant services, Omega Processing also advertises that it provides Level 2 and Level 3 processing for B2B and B2G transactions through its virtual terminal. Level 2 and Level 3 processing rely upon different interchange rates than traditional consumer credit transactions. Accommodating those rates requires different payment processing technology from a merchant account provider to transmit the amount of data required to facilitate the transactions. These services are reserved for B2B and B2G purchases that utilize corporate credit cards.
Omega’s month-to-month agreement and low termination fee make its standard contract competitive when compared to industry averages. It is unknown whether the Omega Processing fees include a PCI compliance fee though a stand EVO Payments International contract includes one of $120 per year. That standard contract also includes a non-cancellable equipment lease lasting for the term of the contract. Overall, the lack of complaints about the company’s contract terms and the low cost of its confirmed rates and fees incline us to award Omega Processing an “A” at this time, but its terms are still not as favorable as some of the cheapest merchant accounts available.
We also encourage merchants to check out our list of the providers of the best merchant accounts.
Omega Processing Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Employs Independent Resellers||No|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
Inside and Outside Sales Staff
Omega Processing appears to rely on a W-2 employed sales team, outside sales agents, and local partnerships to market its services. There is no evidence that the company engages in “hiring mill” tactics, and we cannot find any Omega Processing complaints that allege unethical behavior by sales agents.
This compares favorably to our list of best credit card processors.
No Deceptive Rate Quotes
Additionally, the Omega website does not engage in deceptive rate quoting or misleading advertising language. We have accordingly assigned the company an “A” rating in this category. That said, we always urge merchants to seek a third-party statement audit to find and eliminate hidden fees.
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