Omega Processing Solutions (omegap.com) is a merchant account provider headquartered in Fort Thomas, Kentucky. The company should not be confused with Omega Bank Card Services, which is a different company based in Alabama. Founded in 2003, Omega Processing is a reseller of EVO Payments International. is located at 1538 Alexandria Pike, Suite 12, Fort Thomas, Kentucky 41075, and is a registered ISO/MSP for Deutsche Bank, AG New York. Scott Anderson is listed as the CEO of Omega Processing, while Todd McHugh serves as the company’s president.
- Sales & Marketing: Omega Processing may hire independent sales representatives but has not received any merchant complaints about its sales practices.
- Costs & Contract: Omega Processing offers a month-to-month contract with an account closure fee of $60.
- Complaints & Service: Omega Processing has received fewer than 10 public complaints.
- BBB Rating: Omega Processing has an “A+” rating with the Better Business Bureau and has received two complaints in the last three years.
- Rates & Fees: How Merchants Got The Best Rates With Omega Processing
Sales & Marketing
Key Points - Sales & Marketing
|Employs Independent Resellers||No|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
Omega Processing appears to rely on a W-2 employed sales team, outside sales agents, and local partnerships to market its services. There is no evidence that the company engages in “hiring mill” tactics, and we cannot find any Omega Processing reviews that allege unethical behavior by sales agents. Additionally, the Omega website does not engage in deceptive rate quoting or misleading advertising language. We have accordingly assigned the company an “A” rating in this category.
Omega Processing Marketing Example
Costs & Contract
Key Points - Costs & Contract
|Early Termination Fee||$60|
|PCI Compliance Fee||Variable|
|Equipment Lease Terms||Variable|
The standard Omega Processing contract (available below) is a month-to-month agreement through EVO Payments International with an account closure fee of $60. The contract also stipulates that for merchants under tiered pricing plans, the quoted rate only applies to “Qualified” transactions, while “Mid-Qualified” transactions are subject to an additional surcharge of “up to 1.48% + $0.20” and “Non-Qualified” transactions are subject to a surcharge of “up to 1.98% + $0.20.” At first glance, this appears to be an attempt by either EVO or Omega to codify a type of rate quoting that we consider deceptive. However, the lack of complaints regarding this potential issue indicates that the company’s sales agents tend to disclose all possible rates.
Omega’s month-to-month agreement and low termination fee make its standard contract competitive when compared to industry averages. It is unknown whether the company charges a PCI compliance fee. Overall, the lack of complaints about the company’s contract terms and the low cost of the its confirmed rates and fees incline us to award Omega Processing an “A” at this time. See the Omega Processing EVO Contract.
Complaints & Service
Key Points - Complaints & Service
|Total Online Complaints||<10|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
We have located only a few negative Omega Processing reviews outside of the Better Business Bureau, none of which accuse the company of being a ripoff or scam. One complaint was filed in the comment section below this review and seems to describe aggressive collection attempts by the company on an account that is either closed or never existed. The others are scattered across various profiles and generally describe technical issues and poor customer service. Omega’s generally low complaint rate is most likely attributable to the company’s use of an in-house customer service and support staff. The Omega Processing website provides contact information for phone and email support, and these channels of communication appear to do a reliable job of resolving merchant complaints before they go public.
Key Points - BBB
|Product & Service Complaints||1|
|Billing & Collection Complaints||2|
|Advertising & Sales Complaints||0|
|Guarantee & Warranty Complaints||0|
Omega Processing has been an accredited business of the BBB since 2005 and currently has an “A+” rating based on three merchant complaints in the past three years. All three complaints were filed in relation to a billing or collection dispute and either were resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant. Given Omega’s time in business and the fact that it has only received three complaints in the past three years, we agree with the BBB’s rating.
About Phillip Parker
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Related: Phillip’s Top All-Purpose Merchant Account Picks
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