Omega Processing Review: Fees, Comparisons, Complaints, & Lawsuits

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Omega Processing

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An EVO Payments International Reseller

Omega Processing Solutions is a merchant account provider headquartered in Fort Thomas, Kentucky. The company should not be confused with Omega Bank Card Services, which is a different company based in Alabama. Founded in 2003, Omega Processing is a reseller of EVO Payments International. The company also advertises POS integration services to merchants.

In January 2022, Celero Commerce acquired Omega Processing. The Omega brand appears to still be run on its own, and it is unclear how this will change its business

Omega Processing Payment Processing

Omega Processing processes all major debit and credit cards for most business types. Their services include EMV card readers and swipers, Clover POS solutions, mobile processing, e-commerce solutions, and recurring billing.

Omega Processing Location and Ownership

Omega Processing is located at 1538 Alexandria Pike, Suite 12, Fort Thomas, Kentucky 41075, and is a registered ISO/MSP for Deutsche Bank, AG New York; and Woodforest National Bank, Houston, Texas. Todd McHugh serves as the company’s president and R. Scott Anderson serves as its CEO.

Omega Technology

In 2021 Omega Processing Solutions announced it would be merging with Kentucky-based Samiteon to form Omega Technology. The company advertises payment gateways with advanced cloud-based e-commerce solutions.

Omega Processing Review Table of Contents

  • Costs & Contract: Omega Processing offers a month-to-month contract with an account closure fee of $60.
  • Complaints & Service: Omega Processing complaints number fewer than 10 on public complaints forums.
  • BBB Rating: Omega Processing has an “A+” rating and has received 1 complaint and 1 review in the last 3 years. The company has been accredited by the Better Business Bureau Since 2005.
  • Sales & Marketing: Omega Processing may hire independent sales representatives but has not received any merchant complaints about its sales practices.

Should You Trust Omega Processing ?

Lawsuits, Reviews & Complaints

Complaint Summary

Total Online Complaints
<10
Live Customer Support
Yes
Most Common Complaint
N/A

Low Complaint Total

We have located only a few negative Omega Processing complaints outside of the Better Business Bureau, none of which accuse the company of being a ripoff or scam. One Omega Processing complaint was filed in the comment section below this review and seems to describe aggressive collection attempts by the company on an account that is either closed or never existed. The others are scattered across various profiles and generally describe technical issues and poor customer service. If you have your own Omega Processing complaint to make, please do so in the comment section below.

Omega Processing Lawsuits and Fines

We have not found any outstanding class-action lawsuits or FTC complaints filed against Omega Processing. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Omega Processing Customer Service Options

Omega’s generally low complaint rate is most likely attributable to the company’s use of an in-house customer service and support staff. The Omega Processing website no longer provides contact information for phone and email support, with only a customer support form on its website. Overall, the company’s support channels do not compare favorably to top-rated payment processors for great customer service.

Is the BBB Rating for Omega Processing Accurate?

Better Business Bureau Profile

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BBB Summary

Product & Service Complaints
1
Billing & Collection Complaints
0
Advertising & Sales Complaints
0
Guarantee & Warranty Complaints
0
Delivery Complaints
0

Low Complaint Total

We have located only a few negative Omega Processing complaints outside of the Better Business Bureau, none of which accuse the company of being a ripoff or scam. One Omega Processing complaint was filed in the comment section below this review and seems to describe aggressive collection attempts by the company on an account that is either closed or never existed. The others are scattered across various profiles and generally describe technical issues and poor customer service. If you have your own Omega Processing complaint to make, please do so in the comment section below.

Omega Processing Lawsuits and Fines

We have not found any outstanding class-action lawsuits or FTC complaints filed against Omega Processing. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Omega Processing Customer Service Options

Omega’s generally low complaint rate is most likely attributable to the company’s use of an in-house customer service and support staff. The Omega Processing website no longer provides contact information for phone and email support, with only a customer support form on its website. Overall, the company’s support channels do not compare favorably to top-rated payment processors for great customer service.

Under 10 Complaints

Omega Processing has been an accredited business of the BBB since 2005 and currently has an “A+” rating based on 1 complaint in the past three years. The 1 complaint had to do with a product or service and was either resolved to the dissatisfaction of the merchant or did not receive a final communication.

What Merchants Say

In addition to 1 complaint, the company has received 1 informal review on its BBB profile. However, the review is positive in tone and may not accurately reflect issues that merchants may encounter with the company.

An “A” Performance

Given Omega’s time in business and the fact that it has only received three complaints in the past three years, we agree with the BBB’s rating. Merchants should note, however, that there are good reasons to be skeptical of the BBB’s rating system.

How Expensive is Omega Processing Service?

Rates, Fees, and Contract Terms

This processor offers the lowest ricing and best service we’ve seen.

Cost Summary

Swiped Rate
1.00% - 4.99%
Keyed-in Rate
1.00% - 4.99%
Virtual Terminal Fee
1.00% - 4.99%
Payment Gateway Fee
Undisclosed
Early Termination Fee
$60
PCI Compliance Fee
$120 Per Year
Equipment Lease Terms
48 Month (locked)

Tiered Pricing Structure

The standard Omega Processing contract is a month-to-month agreement through EVO Payments International with an account closure fee of $60. The contract also stipulates that for merchants under tiered pricing plans, the quoted rate only applies to “Qualified” transactions, while “Mid-Qualified” transactions are subject to an additional surcharge of “up to 1.48% + $0.20” and “Non-Qualified” transactions are subject to a surcharge of “up to 1.98% + $0.20.” At first glance, this appears to be an attempt by either EVO or Omega to codify a type of rate quoting that we consider deceptive. However, the lack of Omega Processing complaints regarding this potential issue indicates that the company’s sales agents tend to disclose all possible rates.

Virtual Terminal and Payment Gateway Pricing

In addition to its storefront payment processing services, Omega Processing also dedicates a portion of its website to advertising its virtual terminal and payment gateway services. However, pricing is not disclosed on either of those services. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.

Level 2 and Level 3 Processing Services

In addition to its traditional merchant services, Omega Processing also advertises that it provides Level 2 and Level 3 processing for B2B and B2G transactions through its virtual terminal. Level 2 and Level 3 processing rely upon different interchange rates than traditional consumer credit transactions. Accommodating those rates requires different payment processing technology from a merchant account provider to transmit the amount of data required to facilitate the transactions. These services are reserved for B2B and B2G purchases that utilize corporate credit cards.

Industry-Average Terms

Omega’s month-to-month agreement and low termination fee make its standard contract competitive when compared to industry averages. It is unknown whether the Omega Processing fees include a PCI compliance fee though a stand EVO Payments International contract includes one of $120 per year. That standard contract also includes a non-cancellable equipment lease lasting for the term of the contract. Overall, the lack of complaints about the company’s contract terms and the low cost of its confirmed rates and fees incline us to award Omega Processing an “A” at this time, but its terms are still not as favorable as some of the cheapest merchant accounts available.

We also encourage merchants to check out our list of the providers of the best merchant accounts.

Does Omega Processing Use Deceptive Marketing?

Advertising & Sales Strategy

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Key Points

Employs Independent Resellers
No
Advertises Deceptive Rates
No
Discloses All Important Terms
No

Inside and Outside Sales Staff

Omega Processing appears to rely on a W-2 employed sales team, outside sales agents, and local partnerships to market its services. There is no evidence that the company engages in “hiring mill” tactics, and we cannot find any Omega Processing complaints that allege unethical behavior by sales agents.

This compares favorably to our list of best credit card processors.

No Deceptive Rate Quotes

Additionally, the Omega website does not engage in deceptive rate quoting or misleading advertising language. We have accordingly assigned the company an “A” rating in this category. That said, we always urge merchants to seek a third-party statement audit to find and eliminate hidden fees.

Does Omega Processing Deserve Your Business?

Review Summary & Our Thoughts

No Red Flags

Omega Processing rates as a reliable merchant services provider according to our rating system. The company is showing very few public complaints and does not appear to engage in deceptive sales practices. Even when dealing with highly rated providers, merchants are encouraged to read all contract terms carefully and to compare pricing to the top overall credit card processors.

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1 Responses

  • Catherine Levine

    These people have been bothering me for almost 2 years. I pay all my bills. I do not owe them or anyone else. They call on a line with no way to block. Yhey have my mailing address I have told them put it in writing so I can turn it over to my attorney. But all they do is call. I am 72 and they are making me ill.

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Phillip Parker
Phillip Parker
Credit Card Processors
< 1 min read
1 Comments
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