Partner Payments Reviews & Complaints

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Partner Payments is a merchant account provider that offers credit card processing services. This article will review the company's services, pricing structure, contract terms, and customer feedback. We will discuss the company's fee transparency, customer service quality, and the overall satisfaction of its clients. By the end of this article, you will have a clear understanding of what Partner Payments offers and whether it meets your business's payment processing needs.

About Partner Payments

Launched in 2016, Partner Payments is a merchant account provider that serves most standard and high-risk business types. It is a subsidiary of Secure Payment Systems, a Nevada-based payment processor that has been active since 1996. Partner Payments may also operate under the name Partner Management Group, LLC. and as Inspivo. It is also reported that Revint Solutions purchased Partner Payments in 2019.

Partner Payments Products and Services

Payment Processing

Partner Payments handles payment processing for most major debit and credit cards, catering to various business types, including small businesses and high-risk industries. Their services encompass payment gateways, mobile solutions, POS systems, MOTO, ACH, gift and loyalty programs, and recurring payments.

Check Guarantee Services

Partner Payments offers check guarantee services that ensure businesses receive the full amount of any approved check at the point of sale, mitigating the risks associated with accepting checks.

Gift Card & Loyalty Solutions

Partner Payments provides gift card solutions designed to increase foot traffic, sales, and customer retention. They help retailers establish and manage store-branded gift card and loyalty programs on various scales.

Comprehensive Payment Solutions Provider

Partner Payments presents itself as a comprehensive provider for all payment processing needs, regardless of business type or payment method. Their offerings include credit and debit card processing, gift card solutions, check guarantee services, and loyalty programs, aiming to be a one-stop shop for their clients.

Partner Payments payment processing
Partner Payments offers standard payment processing services

Partner Payments Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support No
Most Common Complaint N/A
Recent Lawsuits No

Clean Complaint Record

We are currently unable to locate any negative Partner Payments reviews, and there is no evidence to suggest that the company is a ripoff or a scam. The company has been active for fewer than three years, so this low complaint total may rise as the company expands. Nevertheless, the absence of negative feedback is promising, especially in the high-risk processing space where complaints are common regarding fund holds or canceled accounts. If you have your own Partner Payments review to make, please do so in the comments below.

Partner Payments Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Partner Payments. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Partner Payments Customer Support Options

Partner Payments offers a customer support form and a fax number on its site. While this falls short of our expectations for top-rated payment processors for great customer service, the company has still earned an “A” rating in this category.

Partner Payments Customer Service Information

  • 813-441-8031 – Fax

Other Support Options

  • Support form

Partner Payments Online Ratings

Here's How They Rate Online

Online Ratings Summary
BBB Reports 0

Under 10 Complaints

The Better Business Bureau does not maintain a profile for Partner Payments at this time, but it does have a profile for Secure Payment Systems and Inspivo. Secure Payment Systems currently has no rating with the BBB and is not BBB-accredited, while Inspivo has an “A+” and has been accredited since 2018. The company has received 0 complaints in the last 3 years across both profiles. It also has not received any informal reviews.

An “A” Performance

Given the company’s clean complaint record, we agree with the BBB’s rating at this time. Readers should note, however, that there are good reasons to be skeptical of the BBB’s rating system.

Partner Payments Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties Unclear
Monthly & Annual Fees Unclear
Processing Rates 1.00% - 4.99%
Equipment Leasing Unclear

Customized Contract Terms

Currently, there is no publicly available information about the standard Partner Payments contract. However, it’s probable that the company’s pricing varies significantly from client to client. Partner Payments caters to a diverse range of business types, necessitating customized pricing for each applicant. Standard-risk businesses can anticipate terms akin to the typical Elavon contract, which may include a swipe rate of 2.65% plus $0.19, a keyed-in rate of 3.50% plus $0.19, and the option for a long-term equipment lease through Ladco Leasing.

Virtual Terminal and Payment Gateway Pricing

In addition to its in-store payment processing services, Partner Payments allocates a section of its website to showcase its virtual terminal and payment gateway services. However, specific pricing details for these services are not disclosed. Generally, additional rates and fees, such as gateway fees, technical support fees, batch fees, and additional transaction rates, are applicable to these e-commerce services.

High-Risk Implications

High-risk businesses engaging with Partner Payments should anticipate above-average fees and the potential imposition of cash reserves on their accounts. This practice is customary within the industry due to the heightened risk of chargebacks associated with many high-risk business types. By maintaining transparency with Partner Payments about their business nature and product lineup from the outset, high-risk clients can mitigate the risk of fund holds and chargebacks.

No Pricing Red Flags

Partner Payments appears to offer industry-standard pricing to most clients. However, high-risk businesses should not expect the company’s pricing to match that of the cheapest merchant accounts. If you possess information regarding the standard Partner Payments agreement, please share it in the comment section below.

Partner Payments payment gateway
This section of the website is the only place Partner Payments talks about their payment gateway

Partner Payments Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers Yes
Telemarketing Likely
Misleading Marketing No
Discloses All Important Terms No

Inside/Outside Sales Team

Partner Payments appears to market itself primarily through banking partnerships, referrals, and independent resellers. Independent sales agents are usually linked to elevated complaint rates, but we have seen no Partner Payments reviews that mention deceptive sales conduct or misleading rate quotes. We will assume for now that the company’s sales team performs ethically.

Partner Payments Rate Quotes

Partner Payments does not list any misleading rate quotes or unrealistic guarantees on its website. For now, we don’t see any reason to warn readers against Partner Payments from a sales perspective. However, if you believe that the company has misrepresented itself to you, you can double-check your monthly bill with a third-party statement audit.

Our Partner Payments Review Summary

Our Final Thoughts

Partner Payments rates as a reliable credit card processing provider for both standard and high-risk businesses. The company maintains a clean complaint record and avoids deceptive practices. However, specific pricing details remain elusive. As such, business owners should carefully verify all potential fees before committing to service. High-risk businesses, in particular, are encouraged to compare Partner Payments’ pricing with those offered by top-rated high-risk payment processors. This due diligence will help ensure that business owners secure the most suitable and competitive terms for their needs.

Location & Ownership

Partner Payments is a registered MSP/ISO of Elavon, Inc. and is headquartered at 3550 Buschwood Park Dr #200, Tampa, Florida 33618. Linden Fellerman is the president and founder of Secure Payment Systems.

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Which is Most Important for You?

If you had to pick one, which quality would you say will be the most important with your next credit card processor? Tap or click your selection to register your vote:

  1. Low Transaction Fees
  2. No Monthly Fees
  3. No Contract
  4. Reliable Customer Support
  5. Quick Signup

Testimonials & Complaints

How Did Partner Payments Treat You?

1 User Reviews

  • Eli Judith

    As a small business owner, I can’t help but gush about my incredible experience with SwitchPay. It’s not often that I find a service that seamlessly blends professionalism with a relaxed, user-friendly interface.

    SwitchPay has been an absolute game-changer for my company’s payment processes. From the moment I signed up, their customer support team was attentive and helpful, guiding me through the setup process with ease. They truly understand the needs of businesses like mine.

    One of the standout features of SwitchPay is the ability to accept multiple payment methods effortlessly. My customers love the convenience of choosing between credit cards, mobile wallets, and even bank transfers. This versatility has undoubtedly boosted our sales and customer satisfaction.

    Security was a top concern for me, but SwitchPay left no room for worries. Their robust encryption and fraud detection systems give me peace of mind, knowing that my customers’ data is safe and transactions are secure.

    But the benefits don’t stop there. The intuitive dashboard makes it simple to track sales, monitor trends, and generate insightful reports. I can now make data-driven decisions to improve my business further.

    Another standout is the seamless integration with our existing software and POS systems. I was pleasantly surprised by how effortless it was to synchronize SwitchPay with our tools, saving us time and reducing the chances of errors.

    To sum it up, SwitchPay is a dream come true for any business owner looking to streamline their payment processes. It’s the perfect blend of professionalism and user-friendliness. Their support team is top-notch, the security is rock-solid, and the features are abundant. I wholeheartedly recommend SwitchPay to fellow entrepreneurs seeking a reliable payment solution for their business.

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