Partner Payments 2023: Card Processing Reviews & Complaints

Partner Payments Logo
Partner Payments Rating
full star idicating a 5 out of 5 star rating full star idicating a 5 out of 5 star rating full star idicating a 5 out of 5 star rating full star idicating a 5 out of 5 star rating full star idicating a 5 out of 5 star rating

Agree with our rating?
Leave a comment below

image of a phone image of a phone that changes when your mouse hovers over it 813-563-1414 View Pricing

Company Overview

Launched in 2016, Partner Payments is a merchant account provider that serves most standard and high-risk business types. It is a subsidiary of Secure Payment Systems, a Nevada-based payment processor that has been active since 1996. Partner Payments may also operate under the name Partner Management Group, LLC. and as Inspivo. It is also reported that Revint Solutions purchased Partner Payments in 2019.

Article Summary

Before we dive in, here’s a short summary of what we’ll cover:

  • Partner Payments’ various payment processing services.
  • The company has received few complaints.
  • There is little information available about the Partner Payments contract.
  • Partner Payments services standard and high-risk businesses.

Partner Payments Payment Processing

Partner Payments processes most major debit and credit cards for most business types, including small businesses and high-risk. Their services include access to payment gateways, mobile solutions, POS systems, MOTO, ACH, gift and loyalty programs, and recurring payments.

Check Guarantee Services

This service ensures businesses receive the full amount of any approved check at the point of sale, reducing the risk associated with accepting checks.

Gift Card & Loyalty Solutions

Partner Payments offers gift card solutions to increase foot traffic, sales, and return customer visits. They assist retailers in establishing and managing store-branded programs on various scales.

One-Stop-Shop Payment Solutions Provider

Independent of business type or how payments are accepted, Partner Payments provides a range of solutions covering credit and debit card processing, gift card solutions, check guarantee services, and loyalty programs. They position themselves as a one-stop shop for all payment processing needs of their clients​.

Location & Ownership

Partner Payments is a registered MSP/ISO of Elavon, Inc. and is headquartered at 3550 Buschwood Park Dr #200, Tampa, Florida 33618. Linden Fellerman is the president and founder of Secure Payment Systems.

Table of Contents

Partner Payments payment processing
Partner Payments offers standard payment processing services

Partner Payments Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Item Result
Total Online Complaints <10
Live Customer Support No
Most Common Complaint N/A
Recent Lawsuits No

Clean Complaint Record

We are currently unable to locate any negative Partner Payments reviews, and there is no evidence to suggest that the company is a ripoff or a scam. The company has been active for fewer than three years, so this low complaint total may rise as the company expands. The company’s clean complaint record is a positive sign for any processor that operates in the high-risk space, as these types of processors typically rack up complaints about fund holds or canceled accounts. If you have your own Partner Payments review to make, please do so in the comments below.

Partner Payments Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Partner Payments. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Partner Payments Customer Support Options

Partner Payments has a customer support form and a fax number on its site. This falls short of our expectation of top-rated payment processors for great customer service. However, the company has still earned an “A” in this category.

Partner Payments Customer Service Numbers

  • 813-441-8031 – Fax

Other Support Options

  • Support form

Partner Payments Online Ratings

Here's How They Rate Online

Online Ratings Summary
Item Result
BBB Reports 0

Under 10 Complaints

The Better Business Bureau does not maintain a profile for Partner Payments at this time, but it does have a profile for Secure Payment Systems and Inspivo. Secure Payment Systems currently has no rating with the BBB and is not BBB-accredited, while Inspivo has an “A+” and has been accredited since 2018. The company has received 0 complaints in the last 3 years across both profiles. It also has not received any informal reviews.

An “A” Performance

Given the company’s clean complaint record, we agree with the BBB’s rating at this time. Readers should note, however, that there are good reasons to be skeptical of the BBB’s rating system.

Partner Payments Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Item Result
Cancellation Penalties Unclear
Monthly & Annual Fees Unclear
Processing Rates 1.00% - 4.99%
Equipment Leasing Unclear

Variable Contract Terms

There is no publicly available information about the standard Partner Payments contract, but it’s likely that the company’s pricing will vary dramatically from client to client. Partner Payments serves a wide range of business types, which means that it will need to customize its pricing for each client who applies. Standard-risk businesses can likely expect similar terms to the standard Elavon contract, which can include a swipe rate of 2.65% plus $0.19, a keyed-in rate of 3.50% plus $0.19, and a long-term equipment lease through Ladco Leasing.

Virtual Terminal and Payment Gateway Pricing

In addition to its storefront payment processing services, Partner Payments also dedicates a portion of its website to advertising its virtual terminal and payment gateway services. However, pricing is not disclosed on either of those services. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.

High-Risk Means High Fees

High-risk businesses that sign up with Partner Payments should expect to pay higher-than-average fees, and they may also be subject to cash reserves on their accounts. This is standard practice within the industry due to the elevated risk of chargebacks that many high-risk businesses pose. High-risk clients can reduce their risk of fund holds and chargebacks by being open and transparent with Partner Payments about their business type and product lineup from the start.

No Red Flags

Partner Payments appears to offer industry-standard pricing to most clients, but high-risk businesses should not expect the company’s pricing to compete with the cheapest merchant accounts. If you have any information about the standard Partner Payments agreement, please share it in the comment section below.

Partner Payments payment gateway

This section of the website is the only place Partner Payments talks about their payment gateway

Partner Payments Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Item Result
Uses Independent Resellers Yes
Telemarketing Likely
Misleading Marketing No
Discloses All Important Terms No

Inside/Outside Sales Team

Partner Payments appears to market itself primarily through banking partnerships, referrals, and independent resellers. Independent sales agents are usually linked to elevated complaint rates, but we have seen no Partner Payments reviews that mention deceptive sales conduct or misleading rate quotes. We will assume for now that the company’s sales team performs ethically.

Partner Payments Rate Quotes

Partner Payments does not list any misleading rate quotes or unrealistic guarantees on its website. For now, we don’t see any reason to warn readers against Partner Payments from a sales perspective. However, if you believe that the company has misrepresented itself to you, you can double-check your monthly bill with a third-party statement audit.

Our Partner Payments Review Summary

Our Final Thoughts

Partner Payments rates as a reliable credit card processing provider for standard and high-risk businesses at this time. The company has a clean complaint record and does not appear to engage in deceptive tactics. We have not found specific details of the company’s pricing at this time, so business owners are advised to verify all potential fees before signing up for service. High-risk businesses are encouraged to compare the company’s pricing to that offered by top-rated high-risk payment processors.

If you found this article helpful, please share it!

Your Comments & Reviews

How Did Partner Payments Treat You?

1 Responses

  • Eli Judith

    As a small business owner, I can’t help but gush about my incredible experience with SwitchPay. It’s not often that I find a service that seamlessly blends professionalism with a relaxed, user-friendly interface.

    SwitchPay has been an absolute game-changer for my company’s payment processes. From the moment I signed up, their customer support team was attentive and helpful, guiding me through the setup process with ease. They truly understand the needs of businesses like mine.

    One of the standout features of SwitchPay is the ability to accept multiple payment methods effortlessly. My customers love the convenience of choosing between credit cards, mobile wallets, and even bank transfers. This versatility has undoubtedly boosted our sales and customer satisfaction.

    Security was a top concern for me, but SwitchPay left no room for worries. Their robust encryption and fraud detection systems give me peace of mind, knowing that my customers’ data is safe and transactions are secure.

    But the benefits don’t stop there. The intuitive dashboard makes it simple to track sales, monitor trends, and generate insightful reports. I can now make data-driven decisions to improve my business further.

    Another standout is the seamless integration with our existing software and POS systems. I was pleasantly surprised by how effortless it was to synchronize SwitchPay with our tools, saving us time and reducing the chances of errors.

    To sum it up, SwitchPay is a dream come true for any business owner looking to streamline their payment processes. It’s the perfect blend of professionalism and user-friendliness. Their support team is top-notch, the security is rock-solid, and the features are abundant. I wholeheartedly recommend SwitchPay to fellow entrepreneurs seeking a reliable payment solution for their business.

Leave a reply

Your email address will not be published. Required fields are marked *


Comments must contain details about your experience. Please do not use ALL CAPS. Self-promotion, marketing content, or contact information of any kind will not be published. By submitting a comment, you are agreeing to our Comment Policy


Copyright © 2023, Inc. (Digital Fingerprint: 0d38c6720f0d78a701b74d58653af608). Getting paid to re-write this page? Click here to earn a reward.

Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided “as is,” and without warranties. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with, Inc. ("CPO") in any form. The sole purpose of the material presented herein is to alert, educate, and inform readers. It is not intended as legal or financial advice. We may earn revenue if you obtain services from a provider that we recommend. See this page to learn how we support our operations.