Partner Payments 2023: Card Processing Reviews & Complaints
813-563-1414 Company Overview
Launched in 2016, Partner Payments is a merchant account provider that serves most standard and high-risk business types. It is a subsidiary of Secure Payment Systems, a Nevada-based payment processor that has been active since 1996. Partner Payments may also operate under the name Partner Management Group, LLC. and as Inspivo. It is also reported that Revint Solutions purchased Partner Payments in 2019.
Article Summary
Before we dive in, here’s a short summary of what we’ll cover:
- Partner Payments’ various payment processing services.
- The company has received few complaints.
- There is little information available about the Partner Payments contract.
- Partner Payments services standard and high-risk businesses.
Partner Payments Payment Processing
Partner Payments processes most major debit and credit cards for most business types, including small businesses and high-risk. Their services include access to payment gateways, mobile solutions, POS systems, MOTO, ACH, gift and loyalty programs, and recurring payments.
Check Guarantee Services
This service ensures businesses receive the full amount of any approved check at the point of sale, reducing the risk associated with accepting checks.
Gift Card & Loyalty Solutions
Partner Payments offers gift card solutions to increase foot traffic, sales, and return customer visits. They assist retailers in establishing and managing store-branded programs on various scales.
One-Stop-Shop Payment Solutions Provider
Independent of business type or how payments are accepted, Partner Payments provides a range of solutions covering credit and debit card processing, gift card solutions, check guarantee services, and loyalty programs. They position themselves as a one-stop shop for all payment processing needs of their clients.
Location & Ownership
Partner Payments is a registered MSP/ISO of Elavon, Inc. and is headquartered at 3550 Buschwood Park Dr #200, Tampa, Florida 33618. Linden Fellerman is the president and founder of Secure Payment Systems.
Table of Contents
- Costs & Contract: Offers variable contract terms depending on…
- Complaints & Service: Has received fewer than…
- BBB Rating: Currently has no rating with the Better Business Bureau and…
- Sales & Marketing: Hires independent sales agents but has not…
Partner Payments Customer Reviews
Here's What Their Clients Say
| Item | Result |
|---|---|
| Total Online Complaints | <10 |
| Live Customer Support | No |
| Most Common Complaint | N/A |
| Recent Lawsuits | No |
Clean Complaint Record
We are currently unable to locate any negative Partner Payments reviews, and there is no evidence to suggest that the company is a ripoff or a scam. The company has been active for fewer than three years, so this low complaint total may rise as the company expands. The company’s clean complaint record is a positive sign for any processor that operates in the high-risk space, as these types of processors typically rack up complaints about fund holds or canceled accounts. If you have your own Partner Payments review to make, please do so in the comments below.
Partner Payments Lawsuits
We have not found any outstanding class-action lawsuits or FTC complaints filed against Partner Payments. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Partner Payments Customer Support Options
Partner Payments has a customer support form and a fax number on its site. This falls short of our expectation of top-rated payment processors for great customer service. However, the company has still earned an “A” in this category.
Partner Payments Customer Service Numbers
- 813-441-8031 – Fax
Other Support Options
- Support form
Partner Payments Online Ratings
Here's How They Rate Online
| Item | Result |
|---|---|
| BBB Reports | 0 |
Under 10 Complaints
The Better Business Bureau does not maintain a profile for Partner Payments at this time, but it does have a profile for Secure Payment Systems and Inspivo. Secure Payment Systems currently has no rating with the BBB and is not BBB-accredited, while Inspivo has an “A+” and has been accredited since 2018. The company has received 0 complaints in the last 3 years across both profiles. It also has not received any informal reviews.
An “A” Performance
Given the company’s clean complaint record, we agree with the BBB’s rating at this time. Readers should note, however, that there are good reasons to be skeptical of the BBB’s rating system.
Partner Payments Fees, Rates & Costs
A Closer Look at The Contract
| Item | Result | >
|---|---|
| Cancellation Penalties | Unclear |
| Monthly & Annual Fees | Unclear |
| Processing Rates | 1.00% - 4.99% |
| Equipment Leasing | Unclear |
Variable Contract Terms
There is no publicly available information about the standard Partner Payments contract, but it’s likely that the company’s pricing will vary dramatically from client to client. Partner Payments serves a wide range of business types, which means that it will need to customize its pricing for each client who applies. Standard-risk businesses can likely expect similar terms to the standard Elavon contract, which can include a swipe rate of 2.65% plus $0.19, a keyed-in rate of 3.50% plus $0.19, and a long-term equipment lease through Ladco Leasing.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, Partner Payments also dedicates a portion of its website to advertising its virtual terminal and payment gateway services. However, pricing is not disclosed on either of those services. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.
High-Risk Means High Fees
High-risk businesses that sign up with Partner Payments should expect to pay higher-than-average fees, and they may also be subject to cash reserves on their accounts. This is standard practice within the industry due to the elevated risk of chargebacks that many high-risk businesses pose. High-risk clients can reduce their risk of fund holds and chargebacks by being open and transparent with Partner Payments about their business type and product lineup from the start.
No Red Flags
Partner Payments appears to offer industry-standard pricing to most clients, but high-risk businesses should not expect the company’s pricing to compete with the cheapest merchant accounts. If you have any information about the standard Partner Payments agreement, please share it in the comment section below.
This section of the website is the only place Partner Payments talks about their payment gateway
Partner Payments Employee Reviews & Sales Tacitcs
Should You Work For Them?
| Item | Result |
|---|---|
| Uses Independent Resellers | Yes |
| Telemarketing | Likely |
| Misleading Marketing | No |
| Discloses All Important Terms | No |
Inside/Outside Sales Team
Partner Payments appears to market itself primarily through banking partnerships, referrals, and independent resellers. Independent sales agents are usually linked to elevated complaint rates, but we have seen no Partner Payments reviews that mention deceptive sales conduct or misleading rate quotes. We will assume for now that the company’s sales team performs ethically.
Partner Payments Rate Quotes
Partner Payments does not list any misleading rate quotes or unrealistic guarantees on its website. For now, we don’t see any reason to warn readers against Partner Payments from a sales perspective. However, if you believe that the company has misrepresented itself to you, you can double-check your monthly bill with a third-party statement audit.
Our Partner Payments Review Summary
Our Final Thoughts
Partner Payments rates as a reliable credit card processing provider for standard and high-risk businesses at this time. The company has a clean complaint record and does not appear to engage in deceptive tactics. We have not found specific details of the company’s pricing at this time, so business owners are advised to verify all potential fees before signing up for service. High-risk businesses are encouraged to compare the company’s pricing to that offered by top-rated high-risk payment processors.
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