ProMerchant Reviews & Complaints
Founded in August 2018
ProMerchant is a Boston-based merchant account provider that offers credit card processing for most standard-risk business types. The company is owned and operated by former managers of Flagship Merchant Services, but a company representative has stated that ProMerchant does not have any current relationships or plans to start a relationship with Flagship, iPayment, or Paysafe. One ProMerchant executive also founded a payment processor called Ascension Payments, but that brand appears to have been shuttered in favor of ProMerchant.
In August 2021, food ordering company Waitr acquired ProMerchant along with Flow Payments and Cape Cod Merchant Services.
ProMerchant Payment Processing
ProMerchant processes all major debit and credit cards for standard and high-risk businesses. Their services include POS solutions, EMV card readers and swipers, mobile solutions, virtual terminals, access to the Authorize.Net payment gateway, other e-commerce solutions including shopping carts, and MOTO payments.
ProMerchant Location & Ownership
ProMerchant is a registered ISO/MSP in association with Fifth Third Bank, Cincinnati, Ohio, and some merchant accounts may be referred to a registered ISO/MSP of HSBC Bank USA, National Association, Buffalo, NY, and Wells Fargo Bank N.A., Walnut Creek, CA. The company is headquartered at 501 Boylston St, Floor 10, Boston, Massachusetts 02116. Kevin Murphy is the co-owner and managing director at ProMerchant, while Geno DeAngelis is the director of support.
ProMerchant Customer Reviews
Here's What Their Clients Say
Total Online Complaints | <10 |
---|---|
Live Customer Support | Yes |
Most Common Complaint | N/A |
Stellar Complaint Record
Our research into ProMerchant reviews reveals a scarcity of negative feedback, with no current indications that the company operates as a scam or ripoff. Similarly, we found an absence of negative reviews for Ascension Payments. This lack of public complaints reinforces ProMerchant’s strong standing in this sector. It’s noteworthy, however, that a single review on our site mentions an issue with undelivered hardware. We encourage you to share your personal experiences with ProMerchant in the comment section below, contributing to a broader understanding of their service quality.
ProMerchant Legal Status
In our investigation, we have not uncovered any outstanding class-action lawsuits or FTC complaints against ProMerchant. For merchants with unresolved grievances, a non-litigious resolution is recommended, such as reporting the issue to appropriate regulatory agencies.
ProMerchant Customer Support Accessibility
ProMerchant has made customer support a priority, as indicated by the dedicated phone number and contact form available for merchant inquiries and assistance. The provided contact details are:
(888) 712-3316 – Toll-Free General Customer Service
This approach aligns with what is expected from leading merchant accounts known for excellent customer service. However, ProMerchant’s overall rating will be better informed by more extensive public feedback about merchant experiences with their customer support.
ProMerchant Online Ratings
Here's How They Rate Online
Total Complaints | 0 |
---|---|
Resolved Complaints | 0 |
No BBB Complaints
ProMerchant currently has an “A+” rating with the Better Business Bureau and was formerly BBB-accredited since November 2018 but is no longer accredited. The company has received 0 complaints in the last 3 years.
What Merchants Say
There are no informal reviews on the ProMerchant profile from the last 3 years. Previously, 6 informal reviews on ProMerchant BBB conveyed why no complaints have been filed against the company. All 6 of the reviews were positive in tone, giving a rating of 5 out of 5 in each case. The most recent review touched upon ProMerchant’s pricing and customer service:
I am very satisfied with the pricing and customer service at ProMerchant and will recommend them to others!
Excellent customer service is a benchmark of a top merchant account provider. Merchants should review their options for high-quality customer service.
An “A” Performance
Due to the company’s clean record, we agree with the BBB’s rating at this time. However, there are good reasons for merchants to regard all BBB ratings with some skepticism.
ProMerchant Fees, Rates & Costs
A Closer Look at The Contract
Swiped Rate | Interchange + 0.5% + $0.15 |
---|---|
Keyed-In Rate | Interchange + 0.5% + $0.15 |
Virtual Terminal Rate | 2.90% + $0.30 |
Payment Gateway Fee | $25 Per Month |
Batch Fee | $0.10 |
Early Termination Fee | None |
PCI Compliance Fee | Undisclosed |
Equipment Cost | N/A |
Month-to-Month Contract
ProMerchant offers a flexible month-to-month contract to its clients, providing a choice between interchange-plus pricing and membership-style pricing. For its interchange-plus pricing model, the company typically applies a rate of interchange plus 0.50% and $0.15 for each transaction. The membership-style pricing involves a fixed monthly fee, with transactions processed at the interchange rate without additional markup. Details regarding monthly minimum fees or PCI compliance fees are not explicitly mentioned by ProMerchant, which emphasizes its commitment to not imposing early termination fees, favoring month-to-month agreements instead.
Regarding equipment, ProMerchant clarifies that it does not engage in leasing processing equipment or selling it for profit, aligning with its straightforward pricing approach.
Virtual Terminal and Payment Gateway Pricing
ProMerchant also promotes its virtual terminal and payment gateway solutions, notably through a partnership with Authorize.Net. While standard terms through Authorize.Net may include a transaction fee of 2.90% plus $0.30, along with a monthly gateway fee of $25 and a batch fee of $0.10, ProMerchant may adjust these terms as a reseller to fit the specific needs of its clients.
No Merchant Complaints
Despite ProMerchant’s interchange-plus rates being relatively higher than some competitors, the absence of public complaints regarding its pricing indicates a level of satisfaction among its users. Merchants are encouraged to compare ProMerchant’s offerings with other available options to ensure they are receiving the best possible rates and terms. For those interested in exploring further, our selection of the best merchant accounts may provide additional competitive options. If you have experiences with ProMerchant’s contracts, sharing your insights in the comments could benefit other merchants.
ProMerchant Employee Reviews & Sales Tacitcs
Should You Work For Them?
Employs Independent Resellers | No |
---|---|
Advertises Deceptive Rates | No |
Discloses All Important Terms | No |
No Evidence of Independent Agents
ProMerchant appears to market its services with a combination of an in-house sales team and online affiliate marketing. A company representative has confirmed that all of its agents operate out of a single office with direct supervision from managers. Moreover, we cannot find any ProMerchant reviews that would be indicative of a large independent sales operation. This compares favorably to our list of best credit card processors. If you suspect that you are being charged hidden ProMerchant fees, we recommend obtaining a third-party statement audit to find and eliminate excessive charges.
Previous ProMerchant Rate Quotes
At the time of our previous update, ProMerchant maintained a partnership with CreditCardProcessing.net, an affiliate marketing website that offers favorable placement based on ad purchases by processors. This strategy is also used by Flagship Merchant Services. ProMerchant’s profile on CreditCardProcessing.net advertised a rate of interchange plus 0.50% plus $0.15 per transaction. Interchange-plus is the most transparent pricing model available, and there was no evidence that ProMerchant listed this quote deceptively. A company representative has since stated that ProMerchant no longer advertises on CreditCardProcessing.net.
Our ProMerchant Review Summary
Our Final Thoughts
Still a Very New Processor
ProMerchant rates as a reliable merchant services provider more or less by default, as the company simply doesn’t have much merchant feedback at this time. The company’s advertised pricing has the potential to be competitive, but its Flagship pedigree inclines us to wait for further merchant reports. We will continue to monitor merchant feedback regarding the company and adjust our ratings accordingly. For now, merchants are likely to have a better experience with a top-rated merchant account provider.
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KATHLEEN JACOBS
DO NOT DO BUSINESS WITH THE COMPANY. I called last week to perhaps use their service. The rep I spoke so Sheena told me she would have an approval for me within 24 hours. The next day they emailed and asked for more information that was fine no problem. I have now emailed this person twice and called twice to see what was happening and to ask why I had not even had the decency and courtesy of a response yes or no. VERY VERY POOR CUSTOMER SERVICE. I NOW IF THEY DID APPROVE US WOULD NOT USE THEIR SERVIE. TOO MANY OTHER GOOD ONES OUT THERE
Michael
I am dissapointed with my ProMerchant.
From promising me on two occasions to be able to use their services to two hard inquiries on my credit without an explanation as to why I was denied, ending with a quick goodbye like this is just another lead is dissapointing.
I am disgusted with how they conducted themselves.
Horrible!
TERRI MCCOY
DO NOT use. I was told that I would received my card reader within 5 days and after 3 weeks and being promised it time and time again that I would receive it my my fuction. , I never received. My function is tomorrow and now have no way to take credit cards.
VERY UPSET.
Terri McCoy
robin walker
Just signed up with ProMerchant and immediately requested they cancel my account. I asked a simple and basic question which caused them to put a hold on my account. I have had no problems with transactions for the past 10+ years and I did not ask for anything out of the ordinary. This made no sense to me that a customer can’t ask a basic question. I actually didn’t ask them to DO ANYTHING. I just wanted an understanding. Instead of answering the question they shut me down. We will see if their no contract no penalty policy works.
Theresa A sullivan
After a 72 month lease with Prestige processing with excessive fees and lease for the equipment = $3578. I have finally found a good processing firm- Pro Merchant- month to month contract- no cancellation fees, no leasing on their equipment. No hidden fees. $7.95 a month plus a per transaction fee and various low rates between the different credit cards. I am very happy since April 2019…Been a good switch! Their customer service is quick Usually within the hour if not sooner after contact..and my representative is Alex, and talks me through every thing to be sure I understand…