Overview
In this review of ProMerchant, we will provide a detailed overview of the company's credit card processing services. We will cover the range of services they offer, including point-of-sale (POS) systems, mobile payment solutions, and e-commerce capabilities. The review will identify the types of businesses that might benefit from these services. Additionally, we will examine client and customer reviews to highlight common trends and potential concerns. The article will also address the company's pricing structure, contract terms, and specific services provided. By the end of this review, you will have a clear understanding of whether ProMerchant meets your payment processing needs.
About ProMerchant
ProMerchant is a Boston-based merchant account provider that offers credit card processing for most standard-risk business types. The company is owned and operated by former managers of Flagship Merchant Services, but a company representative has stated that ProMerchant does not have any current relationships or plans to start a relationship with Flagship, iPayment, or Paysafe. One ProMerchant executive also founded a payment processor called Ascension Payments, but that brand appears to have been shuttered in favor of ProMerchant.
In August 2021, food ordering company Waitr acquired ProMerchant along with Flow Payments and Cape Cod Merchant Services.
![](https://www.cardpaymentoptions.com/wp-content/uploads/2024/07/Promerchant-homepage.webp)
ProMerchant Products and Services
Payment Processing
ProMerchant processes all major debit and credit cards for standard and high-risk businesses. Their services include POS solutions, EMV card readers and swipers, mobile solutions, virtual terminals, access to the Authorize.Net payment gateway, other e-commerce solutions including shopping carts, and MOTO payments.
![proMerchant payment processing](https://www.cardpaymentoptions.com/wp-content/uploads/2021/01/promerchant-payment-processing-1024x398.jpg)
Eric
Hi are you able to get someone on the phone? I’m trying to call them for the 2 days the only thing I get is a voicemail. I sent them email but no one answered back. Are they still on business?
Mary Murphy
Very upset with this company. I had a deposit for over $300 on 4/30. All were approved and matched, yet one person used a foreign card which we did not know, nor expected an issue. – so they deposited one order for $25.25 to my bank account, and held all the rest totaling $329.89. No idea why. After two phone calls were told the money would be released back to my account. After 5 days still not deposit. The salesperson who sold me this system went out on a medical issue right after I signed up and I was charged $47.70 for not using their equipment once it was shipped to us due to needing wiring to make it work. Was also told this would be refunded – after 2 months still not refunded. Now here I sit trying again to get the salesperson who apparently is back to work to call me. Today is the second phone call I left. I don’t think saving a few dollars is worth the aggravation that I have been experiencing. At this stage, I would not recommend this company.
We are a small Mom & Pop operation and cannot afford this delay in funds. Now I am afraid to process any card as we never know where they are from even when we ship a product to a US address. So we are stuck if someone else uses an overseas card. Yet the week before we had two overseas orders and both went through with no issue and we were paid timely.
CAROL
Do not use this company. They finally got me setup but now I can’t get an answer to my phone calls or emails. They took $32.06 from my bank account for no reason. Very frustrating. I had to put a stop payment on my bank account so they can’t pull any more money out.
KATHLEEN JACOBS
DO NOT DO BUSINESS WITH THE COMPANY. I called last week to perhaps use their service. The rep I spoke so Sheena told me she would have an approval for me within 24 hours. The next day they emailed and asked for more information that was fine no problem. I have now emailed this person twice and called twice to see what was happening and to ask why I had not even had the decency and courtesy of a response yes or no. VERY VERY POOR CUSTOMER SERVICE. I NOW IF THEY DID APPROVE US WOULD NOT USE THEIR SERVIE. TOO MANY OTHER GOOD ONES OUT THERE
Michael
I am dissapointed with my ProMerchant.
From promising me on two occasions to be able to use their services to two hard inquiries on my credit without an explanation as to why I was denied, ending with a quick goodbye like this is just another lead is dissapointing.
I am disgusted with how they conducted themselves.
Horrible!
TERRI MCCOY
DO NOT use. I was told that I would received my card reader within 5 days and after 3 weeks and being promised it time and time again that I would receive it my my fuction. , I never received. My function is tomorrow and now have no way to take credit cards.
VERY UPSET.
Terri McCoy
robin walker
Just signed up with ProMerchant and immediately requested they cancel my account. I asked a simple and basic question which caused them to put a hold on my account. I have had no problems with transactions for the past 10+ years and I did not ask for anything out of the ordinary. This made no sense to me that a customer can’t ask a basic question. I actually didn’t ask them to DO ANYTHING. I just wanted an understanding. Instead of answering the question they shut me down. We will see if their no contract no penalty policy works.
Theresa A sullivan
After a 72 month lease with Prestige processing with excessive fees and lease for the equipment = $3578. I have finally found a good processing firm- Pro Merchant- month to month contract- no cancellation fees, no leasing on their equipment. No hidden fees. $7.95 a month plus a per transaction fee and various low rates between the different credit cards. I am very happy since April 2019…Been a good switch! Their customer service is quick Usually within the hour if not sooner after contact..and my representative is Alex, and talks me through every thing to be sure I understand…