PaymentPop Rating for Punchey
Negative Feedback
There are no negative reviews published about Punchey on the PaymentPop website.
Positive Feedback
Punchey helped us bring everything together into one system. It’s made managing the front desk a lot easier, and clients like the text reminders. We had a few questions early on, and their team was quick to respond.
Punchey BBB Rating
Punchey currently holds an “A+” rating with the BBB and is no longer accredited. The company has had 1 complaint filed against it in the previous 36 months. The complaint was resolved to the dissatisfaction of the client or received no final response.
What Merchants Say
Punchey has also received 0 informal reviews to its profile in the last 36 months. Previously, Punchey had 1 negative informal review to its BBB profile. This review described difficulties resolving point-of-sale issues:
I signed up for the BEST $299 per month plan, with a 30-day Money Back Guarantee Trial. The original system I was signing up for, with the Salesman “Alex,” included keeping up with my customer database (names, number’s, email, etc.), functionality of scheduling clients for my service, using the “Punchey detailpropos system”, & sending messages via e-mail & text through Punchey system. Alex also informed me, that I would also be able to keep up with employees & staff members, for each customer’s appointment. After 25 days of not yet being able to set-up an appointment on the calendar, not being able to send text messages, & not having a working website (website brought the total to $349 per month) I finally asked for refund!! From the second day of having access to logging into the system, I spoke with a guy named Mike in technical support (Michael in chat sessions), who was suppose to ensure the system got setup correctly for my needs at $349 per month. After 10-15 hours of talking to him & only getting unkept promises broken, & un-returned phone calls, I threw in the towel! I then was passed off to Sheri, who told me it would take a few days to process the refund but not guaranteed. I asked, “it is within the 30 days period, I have not ran 1 SINGLE transaction through my Punchey/account system, how can I not be granted a refund?” Sheri says, “well we have a lot of work & hours into “your account” & just will not be able to give you a refund.” I said, “I know, I don’t want to pay $349 for talking to Mike for over 10 hours, just for empty promises & a system I never could process or schedule a transaction with!” Punchey is the same owner of detailpropos, salonpropos, tanningpropos, & many others with this same name. Do not let them steal your 10 hours & $349 from you, like THEY DID ME!!
Businesses that wish to avoid issues like this may have better luck with a top-rated POS provider.
A “C” Performance
Given Punchey’s relatively low complaint total but its record of unanswered complaints, we have adjusted the BBB’s rating to a “C” overall.
