What You May Not Know About Yapstone’s Fees and Contracts

Founded in 1999, YapStone is a global merchant account provider offering cloud-based web and mobile payment processing. Formerly known as “Paymerica,” Yapstone primarily offers payment processing solutions for property managers. Most notably, the company is a payment processing partner of growing vacation rental platforms like Homeaway and VRBO. There is some evidence that the company is an ISO of Chase Paymentech. YapStone offers multiple variations on its RentPayment processing platform, including VacationRentPayment, HolidayRentPayment, StorageRentPayment, InnPayment, DuesPayment, and ParishPay. In 2019, YapStone partnered with Priority Technology Holdings (Priority), a leading provider of merchant-acquiring and commercial payment solutions. 2022 saw a further partnership with Sezzle to add buy-now, pay-later options to the company’s offerings.

YapStone was purchased in 2023 by Velo Payments.

Payment Processing

YapStone specializes in payment processing for travel and retail businesses, supporting all major credit cards, e-wallets, ACH, check-scanning, and cash via phone, mobile app, or text. Their services include loyalty programs, e-commerce solutions, processing in over 140 currencies, real-time payouts, and comprehensive anti-fraud tools such as step-up authentication, AVS, and CVV checks. YapStone is PCI and PSD2 certified, holds money transmitter licenses where required, and offers detailed payment reporting and analytics. They also provide automated verification for individuals and businesses, including KYC, AML sanctions screening, and identity verification, with customer support available in multiple languages.

International Payment Solutions

YapStone’s international payment solutions enable businesses to accept payments from a global customer base. The company supports a wide range of currencies and offers currency conversion services.

Payment Facilitator Model

As a payment facilitator, YapStone provides benefits such as enhanced control and flexibility over payment processing, advanced technology, and robust security and compliance measures.

High Approval Rates

YapStone reports a 95% approval rate for transactions, achieved through advanced technology and thorough underwriting processes.

Data Security

YapStone is Level 1 PCI-DSS compliant, adhering to the highest standards for data security as mandated by the Payment Card Industry Data Security Standards (PCI DSS).

Platform Uptime and Chargeback Handling

The company maintains a 99.9% platform uptime and has a dedicated team for managing chargebacks, with an 80% success rate in resolving disputes.

Customizable Payment Solutions

YapStone offers tailored payment solutions for vacation rental businesses, including options for recurring billing, installment payments, and seamless integration with most vacation rental platforms.

Fraud Prevention

YapStone employs a comprehensive fraud prevention system, including compliance checks and post-authorization monitoring, to safeguard sensitive payment data.

Increasing Volume of Complaints Against YapStone

Currently, there are over 200 negative YapStone reviews available online, with several labeling the company as a scam. This figure represents a significant increase over the years. Predominantly, clients have voiced concerns about delayed payouts, failed transactions, fund withholdings, and unsatisfactory support from YapStone, especially in handling disputes related to rental payments. Initially, most grievances were from renters using YapStone’s RentPayment service, expressing frustration over unclear policies and the necessity to incur fees for credit card transactions. If you have experiences with YapStone to share, please contribute to the comment section below.

Employee Feedback

Additionally, a handful of complaints from current and past YapStone employees highlight challenging work schedules and low morale within the workplace. These issues seem to have diminished recently. The bulk of YapStone’s criticism arises from renters on VRBO and HomeAway who have encountered problems with the company’s risk management and customer support teams.

Support Services at YapStone

YapStone maintains a customer support form on its website along with various email addresses for customer service inquiries. However, the company has removed its customer service phone number. This reduction in support accessibility has contributed to a lowered customer service rating for YapStone, positioning it below the benchmark for top-rated payment processors in terms of customer service.

This update aims to provide a balanced overview of YapStone, incorporating insights into customer and employee reviews, legal matters, and customer support capabilities. By including SEO-optimized phrases relevant to YapStone reviews and complaints, this content enhancement is designed to facilitate easier discovery and assist readers in making inCEO formed decisions based on the latest information.