American Verification Processing Solutions Review

American Verification Processing Solutions is a merchant account provider that was founded in 2000 by a management team with card processing industry experience dating back to 1985. The company provides merchant accounts to standard-risk and high-risk businesses. The company also advertises Clover as a POS solution. In 2020, AVPS partnered with BeeSeen Solutions, a full-service Strategic Advisory with Expertise in Business Process Outsourcing, Digital Marketing, Process Automation, and Call Center Services.

Group ISO Connection

There have been complaints linking AVPS to Group ISO, an Irvine, California-based company led by CEO Mike Segura. The relationship between AVPS and Group ISO, and between Tiffany Segura and Mike Segura, is currently unclear. However, evidence suggests a potential connection between the two companies.

Payment Processing

American Verification Processing Solutions (AVPS) provides payment processing services for all major debit and credit cards, catering to various business types. Their offerings include EMV card readers and swipers, Clover POS solutions, mobile payment solutions, ACH and e-check processing, recurring billing, PCI compliance, and access to virtual terminals and payment gateways.

Online Payment Processing

For businesses operating online, AVPS offers services designed to integrate with their online storefronts, ensuring secure transactions. This includes support for various payment methods to facilitate smooth and reliable online sales.

Point of Sale Systems

AVPS supplies Point of Sale (POS) systems aimed at managing sales and inventory in physical retail environments. These systems are designed to handle transaction processing efficiently while providing tools to track sales and inventory.

Mobile Payment Solutions

AVPS provides mobile payment solutions that allow businesses to accept payments via mobile devices. This service offers flexibility for transactions across different locations, making it suitable for businesses with dynamic operational models.

Additional Merchant Services

AVPS offers supplementary merchant services such as gift and loyalty card programs, check processing services, and merchant cash advances. These services aim to provide a comprehensive suite of options to support various business needs.

Minimal Complaint Volume

Around 15 reviews of American Verification Processing Solutions have surfaced across various consumer protection websites, citing concerns like withheld account funds, undisclosed fees, contract disputes linked to fine print, and subpar customer service. The majority of complaints against American Verification Processing Solutions have been acknowledged and resolved by an AVPS representative. It’s worth noting that some reviews seem duplicated on multiple platforms, while certain complaints and testimonials questioning their authenticity have been discredited. Additionally, a significant number of complaints, about half, were lodged over three years ago, potentially having limited impact on the company’s overall assessment. We encourage individuals to share their personal reviews of American Verification Processing Solutions in the comments section below.

Customer Support Resources of American Verification Processing Solutions

The American Verification Processing Solutions website provides a general phone line and email address, although their specific focus on customer support remains unclear.

PaymentPop Rating for American Verification Processing Solutions

Negative Feedback

There are no negative reviews published about American Verification Processing Solutions on the PaymentPop website.

American Verification Processing Solutions BBB Rating

As of this update, American Verification Processing Solutions has been an accredited business of the Better Business Bureau since 2006 and maintains an “A+” score. The company’s profile is currently showing 2 complaints in the last 36 months.

In addition to 2 complaints, American Verification Processing Solutions has received no informal reviews in the last 36 months. Previously, there was 1 review, which was positive, though it should be noted that informal reviews are not verified for authenticity by the BBB like complaints are. The review expressed overall satisfaction with the company’s services:

Rates, customer service, and a straightforward application process are all important aspects of merchant services. Nevertheless, the company does not rank as one of our best merchant account providers.

An “A” Performance

In light of the company’s complaint record, we agree with the BBB’s rating. However, business owners should still note that there are reasons to be skeptical of the BBB’s reporting.

Assorted Monthly Fees

There isn’t an abundance of publicly available information regarding the standard American Verification Processing Solutions contract. The company’s website previously listed fairly average Qualified rates, a monthly statement fee of $10, and a minimum monthly fee of $5, which is lower than the industry average. Some American Verification Processing Solutions complaints on other consumer protection websites mention expensive setup fees, and the company’s website states that upfront costs may vary.

Virtual Terminal and Payment Gateway Pricing

In addition to its storefront payment processing services, American Verification Processing Solutions also dedicates a portion of its website to advertising its virtual terminal and payment gateway services. The company advertises Authorize.Net, NMI, and USAePay as its payment gateway providers. Pricing will depend on which gateway provider a business utilizes. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.

Possible Three-Year Contract

Specific information regarding contract length, PCI compliance fees, or termination fees is unavailable as of this update, although we did locate one complaint citing a three-year contract with automatic renewal and an unspecified American Verification Processing Solutions fee for early termination. Until we know more, we are awarding AVPS a “B” in this category due to the number of complaints it has received regarding its pricing. Business owners can assume that it does not compete with the absolute cheapest merchant accounts. If you have any knowledge of American Verification’s standard contract terms, please leave that information in the comment section of this review.

We also encourage business owners to check out our list of the providers of the best merchant services.

To date, no significant class-action lawsuits or complaints to the Federal Trade Commission (FTC) against American Verification Processing Solutions have been discovered. Clients dissatisfied with the company and seeking non-litigious avenues to address grievances are advised to report concerns to the relevant regulatory bodies.

Outside Sales Representatives

American Verification Processing Solutions appears to hire independent sales agents to market its services. Some negative American Verification Processing Solutions reviews online seem to indicate that high-pressure sales tactics are employed by the company’s sales representatives, but there is no information suggesting that the company runs a “hiring mill” operation.

This does not compare favorably to our list of best credit card processors.

Rate Quoting Issues

At the time of our previous update, the company’s website quoted numerous swipe rates on its “Rates & Fees” page and on its homepage. These pages appeared to list extremely low “Qualified” rates without making any mention of the “Mid-Qualified” or “Non-Qualified” rates that clients are likely to see for the vast majority of transactions. We consider this type of rate quoting to be deceptive because it can give merchants an unrealistic expectation of the effective rate they will pay. AVPS has since removed these quotes from its website, but businesses should be on the lookout for similar quotes in any direct communication with the company. If you suspect that the company is charging you undisclosed fees, we recommend seeking a third-party statement audit.

American Verification Processing Solutions (AVPS) offers a detailed array of merchant services suitable for both standard and high-risk business sectors. Established in 2000, AVPS has evolved to provide comprehensive payment solutions that include EMV card readers, Clover POS systems, and mobile payment options, along with online payment processing that integrates seamlessly with business websites. Additionally, the company provides a full suite of merchant services such as ACH and e-check processing, recurring billing, and PCI compliance solutions, ensuring a broad spectrum of payment processing capabilities.

Despite its robust service offerings, AVPS has faced criticism related to its sales tactics and transparency in fee disclosure, with some complaints highlighting issues like unexpected fees and aggressive sales practices. The company has a connection with Group ISO, which has been subject to consumer complaints, though the exact nature of their relationship remains somewhat unclear. On the positive side, AVPS maintains an “A+” rating with the Better Business Bureau and demonstrates a commitment to resolving customer complaints effectively. Prospective clients should weigh these factors alongside the company’s comprehensive service offerings when considering AVPS for their payment processing needs.