Canmor Merchant Services 2023: Reviews & Complaints

By Phillip Parker

Last Updated: February 6, 2023

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Canmor Merchant Services

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Tell us about your experience with Canmor Merchant Services in the comment section below.

(905) 668-6140 View Pricing

Note: As of 2022, the Canmor Merchant Services website appears to be down. We believe this company is out of business and will no longer be updating this proflie.

Company Overview

Founded in 2002, Canmor Merchant Services is an Ontario-based merchant account provider that provides credit card processing solutions for businesses throughout Canada. Canmor appears to utilize Elavon as a backend processor and Ingenico as well as Everlink as its payment gateway providers. Canmor also appears to be a reseller of Poynt and Converge POS solutions.

Canmor Merchant Services Point of Sale

Canmor Merchant Services provides merchants with point-of-sale solutions including countertop terminals, wireless terminals, virtual terminals, smartphone payments, e-commerce solutions, and Talech complete store systems. Most Canmor POS solutions utilize POYNT Smart terminal tech, which integrates with QuickBooks, but Igenico swiping terminals and Hyosung ATMs are also available through the company.

Location & Ownership

The company is also a registered ISO/MSP of Evalon and Canadian branch of U.S. Bank National. Canmor lists its address as 851 County Rd 64, Brighton, Ontario, K0K 1H0. Theresa Richter is listed as the president of Canmor Merchant Services.

Costs & Contract: Offers a three-year contract with…
Complaints & Service: Complaints number fewer than 10 on…
BBB Rating: Does not have a profile with the Better Business Bureau.
Sales & Marketing: Appears to hire independent sales agents but has not…

these processors announce that they now sync with quickbooks

Canmor Merchant Services Reviews and Complaints

Here's What Their Clients Say

Complaint Summary

Total Online Complaints

<10

Live Customer Support

Yes

Most Common Complaint

N/A

No Public Complaints

We are unable to locate any negative Canmor Merchant Services reviews, so it is unlikely that the company is a ripoff or a scam. It is unclear how many accounts the company currently maintains, so it could be that it simply hasn’t grown enough to attract many online complaints. Alternatively, some Canmor complaints might instead be filed against its backend processor Elavon. If you have your own Canmor Merchant Services review to make, please do so in the comments below.

Canmor Merchant Services Lawsuits and Fines

We have not found any outstanding class-action lawsuits or FTC complaints filed against Canmor Merchant Services. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Canmor Merchant Services Customer Service Options

In the absence of any public complaints, we have awarded Canmor an “A” in this category. Canmor provides merchants with a dedicated internal complaint channel, but its only publicly available support option is a contact form.

We have located multiple Canmor Merchant Services customer service phone numbers:

(866) 685-4445 – Toll-Free Customer Support
(905) 668-6140 – General Customer Service
(888) 668-3803 – Fax

This is not as robust as the options provided by top-rated payment processors for great customer service, but it does appear to resolve most of the company’s complaints in-house.

Canmor Merchant Services BBB Rating and Report

Our Better Business Bureau Profile Assessment

No BBB Profile

The Better Business Bureau does not maintain a profile for Canmor Merchant Services at this time. We therefore will not factor a BBB rating into this review.

Canmor Merchant Services Fees and Rates

A Closer Look at the Contract

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Cost Summary

Swiped Rate Interchange + 0.35%	Keyed-in Rate Interchange + 0.35%	Virtual Terminal Rate 1.00% - 4.99%
Payment Gateway Fee Undisclosed	Early Termination Fee $0	Application Fee $95
Statement Fee $7.50 Per Month	Account Maintenance Fee $9.95 Per Month	PCI Compliance Fee $8.95 Per Month
Equipment Lease Terms 24-48 Month (locked)

Canmor Elavon Contract

We have located Canmor’s contract through Elavon. This appears to be a one-year contract with a $95 application fee, a $20 monthly minimum fee, an $8.95 monthly PCI compliance fee, a $9.95 account maintenance fee, a $7.50 monthly statement fee (if a paper statement is mailed to the merchant), and no early termination fee.

Virtual Terminal and Payment Gateway Pricing

In addition to its storefront payment processing services, Canmor also dedicates a portion of its website to advertising its virtual terminal and payment gateway through Ingenico ePayments. Ingenico offers three plans, a Go Plan, Premium Plan, and Tailored Plan. However, pricing is not disclosed on either of those plans. Additional Canmor Merchant Services rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.

No Contract Complaints

One element in Canmor’s favor is the fact that we are unable to locate any complaints that specifically mention the company’s pricing and fees. We will therefore assign Canmor an “A” rating in this category for the time being based on the available information about its contract. If you have any specific knowledge of Canmor’s pricing and fees (including equipment lease terms), please share that information in the comment section below this review.

Canmor Merchant Services Jobs and Employment

Hiring Standards and Ethical Marketing Assessment

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Key Points

Employs Independent Resellers

Yes

Advertises Deceptive Rates

Discloses All Important Terms

Inside/Outside Sales Team

Canmor appears to primarily market its services via a combination of inside and outside sales agents. It is unclear whether the company’s outside sales agents are employed on an independent contractor basis, but there aren’t any Canmor reviews that accuse the company’s sales team of misrepresentation or nondisclosure. This indicates that Canmor’s sales agents do not tend to mislead or deceive merchants.

This compares favorably to our list of best credit card processors.

Canmor Rate Quotes

At the time of our previous update, Canmor’s website was filled with sales copy warning merchants to “BEWARE: LOW PRICED TERMINALS ARE NOT ALWAYS A GOOD IDEA” and “BEWARE OF SHELL GAME.” There were also numerous advisories against deceptive rate quotes and guarantees from competitors. Generally speaking, these warnings are accurate.

However, the specific numbers that the company cited were misleading. For instance, one page warned against rate quotes promising “1.29%.” Although it’s true that 1.29% is an unrealistically low and incomplete rate quote, it’s unclear why the company claimed that there could be an additional 0.40% “Visa & MasterCard Interchange Differential Fee” plus another 0.40% “Visa & MasterCard Procession Fee.” These fees are not standard fees for the industry, and merchants can avoid deceptive tiered pricing quotes by simply asking for interchange-plus pricing. Canmor has since removed the page that contained this inaccurate information.

No Red Flags

Due to the fact that Canmor does not have any public complaints regarding its sales practices or rate quotes, we have assigned it an “A” rating in this category. However, if you suspect that the company has misrepresented your pricing, you can double-check your monthly bill with a third-party statement audit.

Canmor Merchant Services Review Summary

Our Final Thoughts and Opinions

A Decent Option for Most Business Types

Canmor Merchant Services rates as a reliable merchant services provider according to all available information. The company’s standard contract terms appear to be slightly better than average for the industry, and Canmor is showing zero complaints across all consumer protection websites. Our grade for Canmor may be subject to change once we receive more feedback from merchants. Merchants are encouraged to compared Canmor’s products and service to those offered by top-rated merchant accounts in order to obtain the best possible deal.

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About The Author

Phillip Parker

Phillip Parker is an independent card payment expert specializing U.S. and Canadian point-of-sale, e-commerce, and mobile payment acceptance. He has nearly two decades of experience in credit card processing as a journalist and consultant. Phillip is the creator of this website and has written over 1,500 articles covering numerous payment acceptance topics. He has also published critical reviews about most merchant services providers currently in operation.

Expert Guidance

Phillip has consulted businesses of all sizes from mom-and-pop shops processing $10K per month to enterprise level organizations processing in excess of $300MM annually. His specialties include:

– Merchant Account Statement Auditing

– Rate & Fee Negotiation

– Processor & POS Selection

– Software Integrations

– Risk Assessment

– Fraud Prevention

– General Processing Advice

Schedule a Consultation Here

Phillip’s Top Picks

Phillip has researched and reviewed over 1,000 merchant services providers over the last 15 years. He also owns multiple businesses that accept credit card payments. If you are looking for an ethical credit card processor that doesn’t hide fees or lock you into expensive contracts, see Phillip’s merchant account picks here.

In The Media

In addition his contributions on CPO, Phillip has also been quoted in several major publications such as The Los Angeles Times, INC Magazine, Miami Herald, Computer World, and numerous others. If you would like to interview Phillip for your story or podcast, please reach out here.

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Customer & Employee Reviews

What Others Are Saying About Canmor Merchant Services

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Copyright

Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided “as is,” and without warranties. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with CardPaymentOptions.com, Inc. ("CPO") in any form. The sole purpose of the material presented herein is to alert, educate, and inform readers. It is not intended as legal or financial advice. We may earn revenue if you obtain services from a provider that we recommend. See this page to learn how we support our operations.

FTC & Advertising Disclosure

We take great pride in providing one of the only objective an unbiased merchant account review websites on the internet. To support this enormous responsibility we earn some of our revenue through affiliate fees and advertising. These revenues in no way influence our ratings or reviews. Learn more about our monetization policies here.

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5-Star Converge Elavon Poynt Theresa Richter

Phillip Parker is the creator and author behind this website. He has over 15 years of experience in the credit card processing industry as a journalist, consultant, and former merchant account sales professional. He started this project as a blog to expose merchant services providers that engage in predatory business practices, such as deceptive marketing, misleading pricing, and high-pressure sales tactics. His goal is to help business owners find merchant account providers who serve their industry well while offering fair rates with no junk fees and no long-term commitments.

Phillip has researched over 1,000 payment processors and been quoted in numerous high-profile publications, including the Los Angeles Time, INC Magazine, The Atlantic, and the Miami Herald among others.

Need advice on card acceptance? Schedule a consultation with Phillip.

Phillip’s Top Processor Picks:
Retail, restaurant, e-commerce, mobile, professional services, and invoicing, Phillip recommends Helcim and CDG Commerce.

High-risk businesses, Phillip recommends PaymentCloud and Host Merchant Services.

Please note that our rating system was overhauled on April 26th, 2023. Reviews dated before this date may not score in accordance with the following.

Star Rating Criteria:

At the start of our research, all processors are awarded five stars. We deduct stars if the processor engages in any of the following:

– One star deduction if the processor has any junk fees.

– One star deduction if the processor does not post its pricing clearly on its website.

– One Star deduction if the processor is suffering from moderate client complaints.

– Multiple Star deductions if a processor is suffering from severe complaints, imposes unjust cancellation fees, markets non-cancellable equipment leases, engages in predatory rate pricing, or may be engaged in illegal activities.

Get all of the details regarding out rating criteria here.