Canmor Merchant Services Review

Canmor Merchant Services Overview

Canmor Merchant Services May Have Overcharged You

If you accepted credit cards through Canmor Merchant Services or any other credit card processing company between 2017 and 2019, recent changes to the law may entitle you to refunds of certain debit card and credit card processing errors and overcharges. See this post to find out if your were among the businesses affected and to learn how you can get your money back.

Payment Processing for Canadian Businesses

Founded in 2002, Canmor Merchant Services is an Ontario-based merchant account provider that provides credit card processing solutions for businesses throughout Canada. Canmor appears to utilize Elavon as a backend processor and Ingenico as well as Everlink as its payment gateway providers. The company is also a registered MSP/VAR of both companies. Canmor also appears to be a reseller of Poynt and Converge POS solutions.

Canmor Location and Ownership

Canmor lists its address as Brighton, Ontario, K0K 1H0. According to the Better Business Bureau, Theresa Richter is the president of Canmor Merchant Services.

Canmor Merchant Services Review Table of Contents

  • Costs & Contract: Canmor Merchant Services offers a three-year contract with no early termination fee.
  • Complaints & Service: Canmor Merchant Services has received fewer than 10 public complaints.
  • BBB Rating: Canmor Merchant Services does not have a profile with the Better Business Bureau.
  • Sales & Marketing: Canmor Merchant Services appears to hire independent sales agents but has not received any complaints about its sales practices.
  • Rates & Fees: How Merchants Got The Best Rates With Canmor Merchant Services
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Products & Services Offered

Types of Businesses Served

  • Retail
  • Mobile
  • E-commerce

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Canmor Merchant Services Rates, Fees, and Costs

Key Points

Swiped Rate Interchange + 0.35%
Keyed-in Rate Interchange + 0.35%
Virtual Terminal Rate 1.00% - 4.99%
Payment Gateway Fee Undisclosed
Early Termination Fee $0
Application Fee $95
Statement Fee $7.50 Per Month
Account Maintenance Fee $9.95 Per Month
PCI Compliance Fee $8.95 Per Month
Equipment Lease Terms 24-48 Month (locked)

Canmor Elavon Contract

We have located Canmor’s standard contract through Elavon. This appears to be a one-year contract with a $95 application fee, a $20 monthly minimum fee, an $8.95 monthly PCI compliance fee, a $9.95 account maintenance fee, a $7.50 monthly statement fee (if a paper statement is mailed to the merchant), and no early termination fee.

Virtual Terminal and Payment Gateway Pricing

In addition to its storefront payment processing services, Canmor also dedicates a portion of its website that advertises its virtual terminal and payment gateway through Ingenico ePayments. Ingenico offers three plans, a Go Plan, Premium Plan, and Tailored Plan. However, pricing on either of those plans is not disclosed. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.

No Contract Complaints

One element in Canmor’s favor is the fact that we are unable to locate any complaints that specifically mention the company’s pricing and fees. We will therefore assign Canmor an “A” rating in this category for the time being based on the available information about its contract. If you have any specific knowledge of Canmor’s pricing and fees (including equipment lease terms), please share that information in the comment section below this review.

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Response from Canmor Merchant Services

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Canmor Merchant Services Complaints & Customer Reviews

Key Points

Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

No Public Complaints

We are unable to locate any negative Canmor Merchant Services reviews, so it is unlikely that the company is a ripoff or a scam. It is unclear how many accounts the company currently maintains, so it could be that it simply hasn’t grown enough to attract many online complaints. Alternatively, some complaints intended for Canmor might instead be filed against its backend processor Elavon.

Canmor Merchant Services Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Canmor Merchant Services. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Canmor Merchant Services Customer Support Options

In the absence of any public complaints, we have awarded Canmor an “A” in this category. Canmor provides merchants with a dedicated internal complaint channel, but its only publicly available support option is a contact form. This is not as robust as the options provided by top-rated payment processors for great customer service, but it does appear to resolve most of the company’s complaints in-house.

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Response from Canmor Merchant Services

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Canmor Merchant Services BBB Rating Summary

No BBB Profile

The Better Business Bureau does not maintain a profile for Canmor Merchant Services at this time. We therefore will not factor a BBB rating into this review.

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Response from Canmor Merchant Services

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Truth In Marketing & Advertising

Key Points

Employs Independent Resellers Yes
Advertises Deceptive Rates No
Discloses All Important Terms No

Inside/Outside Sales Team

Canmor appears to primarily market its services via a combination of inside and outside sales agents. It is unclear whether the company’s outside sales agents are employed on an independent contractor basis, but there aren’t any Canmor complaints that accuse the company’s sales team of misrepresentation or nondisclosure. This indicates that Canmor’s sales agents do not tend to mislead or deceive merchants.

Canmor Rate Quotes

At the time of our previous update, Canmor’s website was filled with sales copy warning merchants to “BEWARE: LOW PRICED TERMINALS ARE NOT ALWAYS A GOOD IDEA” and “BEWARE OF SHELL GAME.” There were also numerous advisories against deceptive rate quotes and guarantees from competitors. Generally speaking, these warnings are accurate. However, the specific numbers that the company cited were misleading. For instance, one page warned against rate quotes promising “1.29%.” Although it’s true that 1.29% is an unrealistically low and incomplete rate quote, it’s unclear why the company claimed that there could be an additional 0.40% “Visa & MasterCard Interchange Differential Fee” plus another 0.40% “Visa & MasterCard Procession Fee.” These fees are not standard fees for the industry, and merchants can avoid deceptive tiered pricing quotes by simply asking for interchange-plus pricing. Canmor has since removed the page that contained this inaccurate information.

No Red Flags

Due to the fact that Canmor does not have any public complaints regarding its sales practices or rate quotes, we have assigned it an “A” rating in this category. However, if you suspect that the company has misrepresented your pricing, you can double-check your monthly bill with a third-party statement audit.

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Response from Canmor Merchant Services

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Canmor Merchant Services Marketing Example

Canmor Merchant Services Logo

Our Opinion of Canmor Merchant Services

A Decent Option for Most Business Types

Canmor Merchant Services rates as a reliable merchant services provider according to all available information. The company’s standard contract terms appear to be slightly better than average for the industry, and Canmor is showing zero complaints across all consumer protection websites. Our grade for Canmor may be subject to change once we receive more feedback from merchants. Merchants are encouraged to compared Canmor’s products and service to those offered by top-rated merchant accounts in order to obtain the best possible deal.

We rely on your feedback about Canmor Merchant Services to keep this review accurate and up-to-date. Please take a minute to tell us about your experience. We and the small business owners of this world thank you!

Thank you for reading my review. I hope that it has helped you with your research.

Why I'm Qualified to Write About Credit Card Processing and Merchant Account Services

I'm a former credit card processing sales director who left the industry because I didn't like how it takes advantage of small business owners. It feeds like a leech on businesses and thrives by imposing fees that are nearly impossible to comprehend. Seeing a need for change, I left and built this website help business owners better understand the industry, research merchant services providers, and get refunds of excessive merchant account fees. My experience of working "behind the curtain" in the industry, and using that knowledge for good, has resulted in millions of dollars returned to hard-working small business owners as well as enterprise-level companies.

From the time that I starting working in the merchant services industry to when I left to create this website, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this "insider" knowledge to myself. To lift the fog, I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers on this website.

How I Can Help You

I specialize in helping businesses get refunds of excessive fees and have recovered $1,567,184 this year alone! Submit a recent statement below to find out if you are getting overcharged. I'll take a look at it for free. If I find fees that can be refunded, hire me on contigency. I only get compensated if I put money back into your pocket.

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