Is eVance Processing the Right Merchant Account Provider for You?

eVance Processing is a merchant account provider offering services as a credit card processor along with e-commerce, mobile phone processing solutions, and a cash discount program. Though initially created as a subsidiary of Excel Corporation, in April 2018 eVance Processing (along with eVance Capital) was acquired by The OLB Group, Inc., a cloud-based business service provider for eCommerce, mCommerce, and brick-and-mortar customers. The OLB Group also processes through Omnisoft.io Inc. and CrowdPay.us, Inc.

Calpian Acquisition

In December 2015, Excel Corporation acquired Calpian Commerce under the newly created eVance Processing brand, making Calpian and all of its subsidiary companies the property of eVance. eVance Processing appears to refer to itself as Calpian Commerce in some of its sales copy. Calpian was itself created in 2013 from the assets of the bankrupt Pipeline Data, an Alpharetta, Georgia-based credit card processor. Separately from its Calpian acquisition, Excel Corporation also purchased Securus Payments in 2014 and then in 2015 signed an exclusive preferred marketing agreement between Chyp and eVance Processing.

A partial list of companies that have been absorbed into the Calpian and eVance brands includes the following:

• • Pipeline Data

• • Securus Payments

• • Cardaccept.com

• • Northern Merchant Services

• • AIRCHARGE

• • SecurePay

Due to the various restructurings that this organization has undergone in the past few years, this list may be subject to change at any given point.

Payment Gateway

eVance offers a payment gateway called SecurePay, which includes features such as EMV and Apple Pay acceptance, PCI compliance, recurring billing, variable batch times, SecureGuard security, Easy Shop shopping carts, 24/7 support, customer vaults, API assistance, and integration with third-party shopping carts.

Processing Payment Solutions

eVance Processing provides a range of credit card processing solutions tailored to businesses of different sizes and industries.

Point-of-Sale Systems

eVance Processing supplies customizable point-of-sale (POS) systems designed for various industries, including retail, hospitality, and healthcare. These systems are user-friendly and feature inventory management and accounting software integration.

Mobile Payment Processing

The mobile payment processing service from eVance Processing allows businesses to accept payments via smartphone or tablet. This is particularly useful for businesses operating outside traditional brick-and-mortar locations or those seeking to offer more convenient payment options to their customers.

Virtual Terminal Services

eVance Processing’s virtual terminal service enables the processing of phone and mail orders. This service allows businesses to securely manage remote transactions using an internet-connected device, providing a solution for processing payments without a physical card reader.

Security Measures and Fraud Prevention

eVance Processing emphasizes security and fraud prevention by adhering to industry standards like PCI compliance and implementing advanced security measures. This approach protects sensitive data and reduces the risk of fraud, ensuring secure transactions for both businesses and their customers.

Understanding Complaints Against eVance Processing

We have found over 20 negative reviews of eVance Processing outside of the BBB, with accusations ranging from scam allegations to a variety of customer service issues. The primary complaints about eVance Processing include unauthorized billing, undisclosed fees, fund holds, and subpar customer support. Furthermore, associated companies such as Securus Payments, Chyp, Pipeline Data, and Calpian Commerce, which share a corporate relationship with eVance Processing, have accumulated numerous complaints that may reflect on the operational standards and practices of eVance Processing. Customers are encouraged to share their experiences with eVance Processing in the comments section to provide further insight.

eVance Processing Support Services

eVance Processing provides its clients with live phone support, though it is not explicitly stated whether this service is directly managed by eVance or through its partnering banks. Additionally, the company utilizes a support ticket system via SecurePay, reflecting its commitment to addressing client issues.