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Should You Switch to C&H Financial Services? Here’s the Breakdown

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All mentions of rate and fee costs are estimations based on publicly available information and client feedback. Actual costs may vary based on a variety of factors unique to your business.

C&H Financial Services

Rating
B
4.3/5
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Pros and Cons of C&H Financial Services

Pros

Comprehensive payment solutions
Wide industry coverage
Various processing products
High-risk merchant support
Merchant cash advances

Cons

Independent sales agents
Variable contract terms
Customer service complaints
Equipment leasing issues
Potential cancellation fees

Overview

In this C&H Financial Services review, we’ll take a closer look at their credit card processing solutions, including point-of-sale (POS) systems, mobile payment tools, and e-commerce features. We’ll discuss the types of businesses that may benefit most, while also reviewing customer feedback to highlight common praise and concerns. Along with their services, we’ll break down pricing, contract terms, and key features to give you a clear picture of what to expect. By the end, you’ll have the insights needed to decide whether C&H Financial Services is the right fit for your business’s payment processing needs.

About C&H Financial Services

Screen Capture of C&H Financial Services Homepage
C&H Financial Services Homepage

Founded in 2008, C&H Financial Services is a merchant account provider that serves most standard-risk business types in the United States. The company is a reseller of First Data (now Fiserv), Priority Payment Systems, and Merrick Bank. C&H was founded by a former divisional president of Unified Payments and co-founder of Process Pink and Money Movers of America, but it is unclear whether the company is still affiliated with these organizations. In 2015, the company acquired Regal Payment Systems.

In 2023, C&H Financial Services was purchased by Priority. It appears that Priority is absorbing C&H Financial Services, and we will keep you updated as more information comes out.

Products & Merchant Services

Payment Processing

C&H Financial Services handles major debit and credit card transactions for various business types. Their offerings include EMV card readers and swipers, POS solutions, wireless payment options, access to payment gateways, cash discount programs, gift and loyalty programs, ACH and e-check processing, chargeback management, and digital concierge services.

Point of Sale Solutions

C&H Financial Services provides point-of-sale (POS) systems to help businesses manage sales, inventory, and customer relationships.

Merchant Cash Advances

The company offers merchant cash advances, a financing option where businesses receive immediate cash in exchange for a portion of their future sales.

Check Processing Services

C&H Financial Services enables electronic processing of paper checks, reducing the risk of fraud and returned checks.

Gift and Loyalty Card Programs

C&H Financial Services also offers gift and loyalty card programs, aimed at helping businesses attract and retain customers while boosting sales.

Customer Reviews & Sentiment

Detailed Review of C&H Financial Services

Our investigation into C&H Financial Services reviews reveals a limited number of negative comments online. These do not categorize the company as a scam or a ripoff, but they do bring up issues like unprofessional sales practices, higher-than-expected fees, considerable early termination fees, inadequate customer service, and difficulties faced by sales contractors. The variability of these complaints might suggest they are isolated incidents rather than systemic problems. We encourage readers to share their own experiences with C&H Financial Services in the comments for a more comprehensive understanding.

Current Legal Situation of C&H Financial Services

In 2023, C&H Financial Services was involved in a legal dispute over alleged mismanagement in bookkeeping, which adversely affected a client’s financials. This case is ongoing. Clients looking for non-litigious ways to resolve issues are advised to contact relevant supervisory organizations.

Industry Scores & User Ratings

Online Ratings Summary
PaymentPop5
BBB RatingN/A

PaymentPop Rating for C&H Financial Services

Negative Feedback

There are no negative reviews published about C&H Financial Services on the PaymentPop website.

Positive Feedback

C&H Financial Services delivered exactly what we needed—a straightforward setup, reliable processing, and helpful support. We appreciated how quickly they got us up and running, and any time we’ve needed assistance, their team has responded quickly and professionally. It’s been a smooth experience.

C&H Financial Services BBB Rating

C&H Financial Services currently has an “A-” rating with the Better Business Bureau and is not BBB-accredited. The company has received 2 total complaints in the past 36 months.

What Merchants Say

C&H Financial Services has also received 1 informal review on its BBB profile, which was positive. A previous negative review described sudden debits from the client’s bank account:

HORRIBLE CUSTOMER SERVICE. They made a mistake over a period of 6 monthes and deostied money onto my account. Then with no notice or offer to fix it gradually they debited it all from my business bank account ALL AT ONE TIME….causing payments to bounce and credit ttooo look horrible….OVER 400 in NSF fee’s, then the following month they did it again…… This is the financial company tht Sprts engine websie uses BE VERY CAREFUL…..do not recommend

Clients who are experiencing bank account abuse can halt the payments by canceling their merchant account immediately.

A “B” Performance

In light of the company’s complaint total and resolution ratio, we have slightly adjusted the BBB’s rating to a “B”.

Processing Rates & Fees

Three-Year Contract

The C&H Financial Services contracts, supported by First Data (Fiserv), TSYS, and Esquire Bank, showcase a flexible pricing model. The agreement with First Data (Fiserv) includes equipment leasing options through First Data Global Leasing. Specific details on transaction and recurring fees are not provided, indicating potential variability in these charges. Additionally, C&H offers a cash discount program designed to mitigate merchant fees by transferring them to the customers.

Industry-Average Terms

A limited number of complaints have been found regarding C&H Financial Services, focusing on high early termination fees and unforeseen charges. These issues, in conjunction with standard contract terms from First Data (Fiserv), suggest that C&H Financial Services’ pricing may not align with the most competitive rates available in the market.

For businesses seeking alternatives, we recommend exploring our curated list of the top merchant account providers to find options that might offer more advantageous terms.

Employee Reviews & Sales Practices

Inside/Outside Sales Team

C&H Financial Services appears to rely on an in-house sales staff, strategic partnerships, and independently contracted sales agents to market its services. The use of independent sales agents is commonly linked to elevated complaint rates in the credit card processing industry, and it appears to have generated a few C&H Financial Services reviews about the company’s sales staff. The issues reported include high-pressure sales tactics, misrepresentation of contract terms, and erratic conduct from sales agents.

This does not compare favorably to our list of best credit card processors.

No Misleading Quotes

To its credit, C&H Financial Services does not appear to engage in any deceptive advertising strategies in its official materials. The company even provides some of its contract documentation on its website for public review. If you suspect that you are being charged undisclosed C&H Financial Services fees, we recommend seeking a third-party statement audit to eliminate hidden charges.

C&H Financial Services Competitors

Compare C&H Financial Services to competitors that earned top marks.

Bottom Line

According to all available information, C&H Financial Services rates as an above-average credit card processing provider. The company offers contract terms that align with industry standards, suggesting a level of transparency and fairness in its dealings with clients. However, despite its generally positive standing, there are some minor issues noted in its complaint record, particularly concerning its customer service team. These issues, while not overwhelming, indicate areas where the company could improve to enhance overall customer satisfaction.

Business owners seeking the best possible deal may still find it beneficial to compare C&H Financial Services with top-rated merchant account providers. These providers often offer more competitive rates and superior customer service, which could result in better overall value. While C&H Financial Services demonstrates reliability and competence in its services, exploring multiple options can ensure that businesses secure the most favorable terms and support for their specific needs.

Read Actual User Reviews

All user reviews have been moved to our partner, PaymentPop.com

Contact C&H Financial Services

Contact & Customer Support
CEOAnthony Holder
Headquarters1 Westbrook Corporate Center, Suite 300, Westchester, Illinois 60154-6596
Toll-Free Customer Support(855) 600-2437
Websitechfs.us