Originally Affliated with iPayment
CreditCardProcessing.com is a merchant account provider that appears to have operated as either a subsidiary or an ISO ofPaysafe (formerly iPayment). An early version of the company’s homepage described it as “an iPayment company,” so it is likely that CreditCardProcessing.com exclusively offered iPayment contracts prior to its acquisition by Paysafe Group. It is unclear at this time whether CreditCardProcessing.com acts as a reseller for Paysafe or operates independently. The company also advertises Clover as a POS solution.
Location and Ownership
CreditCardProcessing.com states that it was founded in 1998 (although it’s possible that the company is simply using iPayment’s founding date) and claims to serve over 153,000 merchants. Ryan Mirpanah is listed as the most recent director of sales at CreditCardProcessing.com. The company is a registered ISO/MSP of Woodforest National Bank, The Woodlands Texas and of Compass Bank an Alabama State Chartered Bank, and is headquartered at 128 Vision Park Blvd, #300, Conroe, TX 77384.
CreditCardProcessing.com Review Table of Contents
- Costs & Contract: CreditCardProcessing.com appears to offer a month-to-month contract with no termination fees.
- Complaints & Service: CreditCardProcessing.com has received more than 25 public complaints.
- BBB Rating: CreditCardProcessing.com has an “A+” rating and has received 35 complaints and 11 reviews in the past 3 years. The company has been accredited by the Better Business Bureau since 2013.
- Sales & Marketing: CreditCardProcessing.com hires independent sales agents and has received a low-to-moderate number of complaints about its sales practices.
- Rates & Fees: How Merchants Got The Best Rates With CreditCardProcessing.com
Types of Businesses Served
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CreditCardProcessing.com Rates, Fees, and Costs
|Swiped Rate||1.37% - 6.00%|
|Keyed-in Rate||1.37% - 6.00%|
|Virtual Terminal Fee||1.37% - 6.00%|
|Payment Gateway Fee||Undisclosed|
|Early Termination Fee||Up to $350|
|PCI Compliance Fee||$99 Per Year|
|Monthly Gateway Fee||$7.95 Per Month|
|Monthly Statement Fee||$5 Per Month|
|Minimum Processing Fee||$32+ Per Month|
Tiered Pricing Structure
According to merchant complaints, the standard CreditCardProcessing.com can be cancelled at any time with no early termination fee, but one merchant in the comment section of this review does report a cancellation fee of up to $350. Complainants have described many various fees through the company, including a $99 annual PCI compliance fee, a $7.95 monthly gateway fee, a $5 monthly statement fee, a variable monthly minimum fee, and a tiered pricing plan with rates that vary from merchant to merchant.
The company also provides POS solutions and gateway services on its website. However, no details regarding gateway fees or other charges associated with equipment leases are disclosed on the website. CreditCardProcessing.com does advertise its use of Clover POS systems, which carry their own terms of service. It is not clear whether the company leases these POS terminals or is a reseller of Clover’s equipment.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, CreditCardProcessing.com also dedicates a portion of its website that advertises its virtual terminal and payment gateway services. However, pricing on either of those services is not disclosed. However, the website does state that there is no set-up fee associated with these services. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.
Most complaints about the company’s contract terms are related to unexpected monthly fee increases and fund holds. Complaints of this nature usually indicate an issue with agent nondisclosure regarding costs and fraud prevention at the point of signing, and we would typically lower a company’s score for this reason. However, CreditCardProcessing.com’s apparent lack of an early termination fee helps to limit merchants’ risk and enables them to exit a contract if they are dissatisfied. Merchants frustrated with funds held by the company would benefit from knowing how to force CreditCardProcessing.com to release their money.Are you happy with your CreditCardProcessing.com fees? Tell us about them before your go!
CreditCardProcessing.com Complaints & Customer Reviews
|Total Online Complaints||30+|
|Live Customer Support||Yes|
|Most Common Complaint||Hidden Fees|
Moderate Complaint Total
We have located more than 30 negative CreditCardProcessing.com reviews, some of which specifically accuse the company of being a ripoff or scam. Most complainants report hidden fees or nondisclosure of the full pricing schedule. There are also a few complaints that mention issues with fund holds, claiming that their accounts were flagged shortly after they began processing and their payments were frozen for up to 90 days.
We have not found any outstanding class-action lawsuits or FTC complaints filed against CreditCardProcessing.com. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
CreditCardProcessing.com Customer Service Options
The company’s website only provides a contact form for customer support, but merchant complaints indicate that there is a live support phone line for merchants who require assistance. At this time, CreditCardProcessing.com’s support channels are not sufficient to qualify it as a top-rated payment processor for customer service.
CreditCardProcessing.com BBB Rating Summary
Key Points - BBB
|Product & Service Complaints||14|
|Billing & Collection Complaints||18|
|Advertising & Sales Complaints||3|
|Guarantee & Warranty Complaints||0|
Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.
Over 30 Complaints
CreditCardProcessing.com currently has an “A+” rating with the Better Business Bureau and has been accredited since December 2013. The company is showing 35 complaints in the past 36 months. 18 complaints were filed due to billing and collection issues, 14 related to product and service problems, and 3 due to advertising or sales issues. 8 complaints have been resolved to the satisfaction of the merchant, while the remaining 27 complaints either were resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant.
What Merchants Say
In addition to those 35 complaints, the company has also received 11 informal reviews on its BBB profile.6 reviewers are negative while 5 are positive. The most recent negative review is from a merchant warning of hidden fees:
I had a terrible experience with this company. After being assured by their representative this would be the most effective way for me to process credit card payments for my small business, I found myself pay a ton of hidden fees. I ended up paying $97.11 in fees for the $280 credit card transaction I processed in November, 2018. The customer service is awful, and wait times often exceeded 20 minutes. Upon closing my account they refused to refund me any of these hidden fees.
Merchants stuck in similar situations should take the steps to familiarize themselves with contract terms to avoid that often result in hidden fees.
A “C” Performance
In light of the company’s moderate complaint rate and poor resolution ratio, we have adjusted the BBB’s rating to a “C.”
Truth In Marketing & Advertising
|Employs Independent Resellers||Yes|
|Advertises Deceptive Rates||Yes|
|Discloses All Important Terms||No|
Several Sales Complaints
CreditCardProcessing.com appears to market itself through the use of independent sales agents, traditional advertising, search engine marketing, and a referral program. The use of independent agents is typically linked to elevated complaint rates for a company (with iPayment being a prime example), and in the case of CreditCardProcessing.com, we have found a low-to-moderate number of complaints related to the sales experience. Complainants specifically mention hidden fees and higher-than-quoted rates. CreditCardProcessing.com’s relatively low sales complaint total is unexpected for a company that was at one point so closely linked to iPayment, but its complaint rate over the past two years is beginning to catch up to iPayment’s poor reputation.
Misleading Rate Quote
We have located ads in both Google search results and on one of the company’s landing pages claiming that “rates start at 0.35%.” This rate is likely the company’s Qualified debit rate, but it makes no mention of the Mid-Qualified and Non-Qualified rates that merchants will pay on most debit and credit card transactions. We consider this type of rate quoting to be deceptive, as it could give merchants an unrealistic expectation of the rates they will pay. In fact, this type of quote seems to contradict the language on the company’s “Rates and Fees” page, which states that although “most merchants want to immediately know the exact rates and fees they will incur,” the company’s sales agents “are extremely well trained and they know that a ‘one size fits all’ approach is absolutely not in the best interest of our merchants.” For this reason, merchants are advised to not make any decisions based solely on rate quotes displayed in the company’s advertising.
Room For Improvement
CreditCardProcessing.com’s use of “teaser” quotes has lowered its grade in this category, and the rising number of CreditCardProcessing.com complaints about the processor’s sales practices has further lowered it to a “C.” If you suspect that CreditCardProcessing.com is charging you undisclosed fees, we recommend seeking a free third-party statement audit.
CreditCardProcessing.com Marketing Example
About Phillip Parker
Thank you for reading my review. I hope that it has helped you with your research.
Why I'm Qualified to Write About Credit Card Processing and Merchant Account Services
I'm a former credit card processing sales director who left the industry because I didn't like how it takes advantage of small business owners. It feeds like a leech on businesses and thrives by imposing fees that are nearly impossible to comprehend. Seeing a need for change, I left and built this website help business owners better understand the industry, research merchant services providers, and get refunds of excessive merchant account fees. My experience of working "behind the curtain" in the industry, and using that knowledge for good, has resulted in millions of dollars returned to hard-working small business owners as well as enterprise-level companies.
From the time that I starting working in the merchant services industry to when I left to create this website, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this "insider" knowledge to myself. To lift the fog, I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers on this website.