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CreditCardProcessing.com 2023: Reviews & Complaints
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CreditCardProcessing.com is a merchant account provider that appears to have operated as either a subsidiary or an ISO of Paysafe (formerly iPayment). An early version of the company’s homepage described it as “an iPayment company,” so it is likely that CreditCardProcessing.com exclusively offered iPayment contracts prior to its acquisition by Paysafe Group. At the time of this update, CreditCardProcessing.com is a contracted reseller of First Data, now known as Fiserv.
Before we dive in, here’s a short summary of what we’ll cover:
- CreditCardProcessing.com’s various payment processing services.
- The company has received a number of negative reviews, but not many in the last few years.
- The company’s contract terms are merely industry-average.
CreditCardProcessing.com Payment Processing
CreditCardProcessing.com processes most major credit and debit cards. Their website boasts iAccess online reporting, Level 1 PCI, phone support, breach security, and a dedicated account manager.
Payment Gateway Services
CreditCardProcessing.com’s payment gateway services enable businesses to accept credit and debit card payments securely and easily via their website. The payment gateway is fully customizable and integrates with major e-commerce platforms such as Shopify, WooCommerce, Magento, and more.
Customized Pricing Models
CreditCardProcessing.com offers different pricing models to suit various business needs. They provide Interchange+ pricing, which is customized to fit specific business requirements.
Flat Rate Pricing
The company also offers flat rate pricing through monthly membership plans. These plans are designed to provide cost savings to businesses.
For qualified businesses, CreditCardProcessing.com offers a cash discount option. This option aims to lower processing fees by up to 80%.
The service includes an iAccess feature that allows businesses to manage their accounts, access statements and reports, and create support tickets.
Level 1 PCI compliance is included with monthly membership plans. It is also available to qualified merchants across all pricing plans.
Location & Ownership
CreditCardProcessing.com states that it was founded in 1998 (although it’s possible that the company is simply using iPayment’s founding date) and claims to serve over 153,000 merchants. Ryan Mirpanah is listed as the most recent director of sales at CreditCardProcessing.com. One website lists a David Allen as CEO. The company is a registered ISO/MSP of Woodforest National Bank, The Woodlands Texas; and Compass Bank an Alabama State Chartered Bank. It is headquartered at 128 Vision Park Blvd, #300, Conroe, TX 77384.
Table of Contents
CreditCardProcessing.com Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||30+|
|Live Customer Support||Yes|
|Most Common Complaint||Hidden Fees|
Moderate Complaint Total
We have located more than 30 negative CreditCardProcessing.com reviews, some of which specifically accuse the company of being a ripoff or scam. Most complainants report hidden fees or nondisclosure of the full pricing schedule. There are also a few CreditCardProcessing.com complaints that mention issues with fund-holds, claiming that their accounts were flagged shortly after they began processing and their payments were frozen for up to 90 days. If you have a CreditCardProcessing.com review to make yourself, please do so in the comments below.
CreditCardProcessing.com Lawsuits and Fines
We have not found any outstanding class-action lawsuits or FTC complaints filed against CreditCardProcessing.com. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
CreditCardProcessing.com Customer Support Options
The company’s website only provides a contact form for customer support and a live support phone line for clients who require assistance. At this time, CreditCardProcessing.com’s support channels are not sufficient to qualify it as a top-rated payment processor for customer service.
CreditCardProcessing.com Customer Service Numbers
- (866) 309-3701 – Toll-Free Support
Other Support Options
- Support form
CreditCardProcessing.com Online Ratings
Here's How They Rate Online
Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.
Under 5 Complaints
CreditCardProcessing.com currently has an “A+” rating with the Better Business Bureau and has been accredited since December 2013. The company is showing 0 complaints in the past 36 months.
What Merchants Say
The company has also received no informal reviews on its BBB profile. A previous negative review is from a client warning of hidden fees:
I had a terrible experience with this company. After being assured by their representative this would be the most effective way for me to process credit card payments for my small business, I found myself pay a ton of hidden fees. I ended up paying $97.11 in fees for the $280 credit card transaction I processed in November, 2018. The customer service is awful, and wait times often exceeded 20 minutes. Upon closing my account they refused to refund me any of these hidden fees.
Clients stuck in similar situations should take steps to familiarize themselves with contract terms to avoid that often result in hidden fees.
A “C” Performance
In light of the company’s moderate complaint rate and poor resolution ratio, we have adjusted the BBB’s rating to a “C.”
CreditCardProcessing.com Fees, Rates & Costs
A Closer Look at The Contract
|Monthly & Annual Fees||Yes|
|Processing Rates||Interchange +|
Tiered Interchange-Plus Pricing Structure
Creditcardprocessing.com has introduced an interchange-plus pricing structure. They offer this based on 4 levels of processing volume with decreased transaction rates at higher volumes. The basic package starts at interchange plus $0.30 per transaction with a monthly fee of $15 ranging up to the high volume package offering interchange plus $0.05 per transaction with a monthly fee of $249. These pricing models all come with an asterisk that states “Certain terms and conditions may apply.”
The company has also lumped most additional services like PCI compliance, online reporting, and a dedicated account manager into two supplementary monthly packages called “Business” and “Premier”, costing $49 and $149 respectively. These packages also have their own transaction rates associated. All packages advertise PCI compliance included, so these plans could include additional benefits not listed. While it appears creditcardprocessing.com has done some work to clarify and simplify their rates and fees, there do seem to be some overlaps with its current pricing model, leaving room for potentially unnecessary additional fees. We advise all businesses to carefully read over their contract details before signing.
According to client complaints, the standard CreditCardProcessing.com can be canceled at any time with no early termination fee, but one business owner in the comment section of this review does report a cancellation fee of up to $350. Complainants have described many various fees through the company, including a $99 annual PCI compliance fee, a $7.95 monthly gateway fee, a $5 monthly statement fee, a variable monthly minimum fee, and a tiered pricing plan with rates that vary from client to client.
The company also provides POS solutions and gateway services on its website. However, no details regarding gateway fees or other charges associated with equipment leases are disclosed on the website. CreditCardProcessing.com does advertise its use of Clover POS systems, which carry their own terms of service. It is not clear whether the company leases these POS terminals or is a reseller of Clover’s equipment.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, CreditCardProcessing.com also dedicates a portion of its website to advertising its virtual terminal and payment gateway services. However, pricing is not disclosed on either of those services. Previously, the website stated that there is no set-up fee associated with these services. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.
Most CreditCardProcessing.com complaints about the company’s contract terms are related to unexpected monthly fee increases and fund-holds. Complaints of this nature usually indicate an issue with agent nondisclosure regarding costs and fraud prevention at the point of signing, and we would typically lower a company’s score for this reason. However, CreditCardProcessing.com’s apparent lack of an early termination fee helps to limit clients’ risk and enables them to exit a contract if they are dissatisfied. Businesses frustrated with funds held by the company would benefit from knowing how to force CreditCardProcessing.com to release their money.
We also encourage readers to check out our list of the providers of the best merchant services.
CreditCardProcessing.com Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Uses Independent Resellers||Yes|
|Discloses All Important Terms||No|
Several Sales Complaints
CreditCardProcessing.com appears to market itself through the use of independent sales agents, traditional advertising, search engine marketing, and a referral program. The use of independent agents is typically linked to elevated complaint rates for a company (with iPayment being a prime example), and in the case of CreditCardProcessing.com, we have found a low-to-moderate number of CreditCardProcessing.com reviews related to the sales experience. Complainants specifically mention hidden fees and higher-than-quoted rates. CreditCardProcessing.com’s relatively low sales complaint total is unexpected for a company that was at one point so closely linked to iPayment, but its complaint rate over the past two years is beginning to catch up to iPayment’s poor reputation.
This does not compare favorably to our list of best credit card processors.
Misleading Rate Quote
We have located ads in both Google search results and on one of the company’s landing pages claiming that “rates start at 0.35%.” This rate is likely the company’s Qualified debit rate, but it makes no mention of the Mid-Qualified and Non-Qualified rates that clients will pay on most debit and credit card transactions. We consider this type of rate quoting to be deceptive, as it could give businesses an unrealistic expectation of the rates they will pay. In fact, this type of quote seems to contradict the language on the company’s “Rates and Fees” page, which states that although “most merchants want to immediately know the exact rates and fees they will incur,” the company’s sales agents “are extremely well trained and they know that a ‘one size fits all’ approach is absolutely not in the best interest of our merchants.” For this reason, business owners are advised to not make any decisions based solely on rate quotes displayed in the company’s advertising. As of this update, the company has removed its “Rate and Fees” page.
Room For Improvement
CreditCardProcessing.com’s use of “teaser” quotes has lowered its grade in this category, and the rising number of CreditCardProcessing.com complaints about the processor’s sales practices has further lowered it to a “C.” If you suspect that CreditCardProcessing.com is charging you undisclosed fees, we recommend seeking a free third-party statement audit.
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