CreditCardProcessing.com Reviews & Complaints

2.5
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How did they treat you? ▼

Pros & Cons
Pros: Cons:
Free advanced POS terminals provided No crypto support
Fast onboarding process Slow fund deposit (2-3 days)
Low, predictable transaction costs Not suitable for low-volume merchants
High approval rates for businesses Higher fees than competitors
Dedicated support and free equipment Lack of additional merchant services
Subscription management service Complex e-commerce setup

Overview

In this review of CreditCardProcessing.com, we will provide an insightful overview of this merchant account provider. We'll focus on key aspects of their service offerings, including their payment processing capabilities, pricing models like Interchange+ and flat rate pricing, and their specialized cash discount option for businesses.

We'll also discuss CreditCardProcessing.com's account management tools, PCI compliance standards, and provide a brief background on the company's history and leadership. Additionally, we'll explore the pros and cons based on customer feedback and industry reviews. Key elements such as customer service quality, online ratings, fees, and contract complaints will be covered to give a well-rounded view of the company. This article aims to offer businesses a clear understanding of what CreditCardProcessing.com provides in the realm of merchant services.

About CreditCardProcessing.com

CreditCardProcessing.com is a merchant account provider that appears to have operated as either a subsidiary or an ISO of Paysafe (formerly iPayment). An early version of the company's homepage described it as “an iPayment company,” so it is likely that CreditCardProcessing.com exclusively offered iPayment contracts prior to its acquisition by Paysafe Group. At the time of this update, CreditCardProcessing.com is a contracted reseller of First Data, now known as Fiserv.

CreditCardProcessing.com Products and Services

Payment Processing

CreditCardProcessing.com facilitates the processing of most major credit and debit cards. They provide online reporting through iAccess, Level 1 PCI compliance, phone support, breach security measures, and a dedicated account manager.

Payment Gateway Services

The company's payment gateway services allow businesses to accept credit and debit card payments securely through their websites. This gateway can be customized and integrated with popular e-commerce platforms like Shopify, WooCommerce, and Magento.

Pricing Models

CreditCardProcessing.com offers various pricing models to meet different business needs. They provide Interchange+ pricing, which can be tailored to fit specific requirements.

Flat Rate Pricing

They also offer flat rate pricing through monthly membership plans, designed to potentially reduce costs for businesses.

Cash Discount

For eligible businesses, CreditCardProcessing.com provides a cash discount option aimed at significantly reducing processing fees.

Account Management

The iAccess feature enables businesses to manage their accounts, access statements and reports, and create support tickets.

PCI Compliance

Level 1 PCI compliance is included with monthly membership plans and is available to qualified merchants across all pricing plans.

CreditCardProcessing.com Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints 30+
Live Customer Support Yes
Most Common Complaint Hidden Fees
Recent Lawsuits No

Overview of Customer Reviews

Over 30 negative reviews of CreditCardProcessing.com have been found, with allegations of the company being a ripoff or scam present in some cases. The majority of these complaints highlight hidden fees or lack of full disclosure regarding pricing schedules. A number of reviews also raise concerns about fund-holds, with accounts reportedly being flagged and payments frozen for up to 90 days. We invite you to share your own experiences with CreditCardProcessing.com in the comments section below.

CreditCardProcessing.com Lawsuits

No active class-action lawsuits or Federal Trade Commission (FTC) complaints have been identified against CreditCardProcessing.com. Clients seeking non-litigious methods for resolution are advised to consider reporting to relevant supervisory bodies.

Customer Support Analysis

CreditCardProcessing.com provides a contact form and a live support phone line on its website for customer assistance. However, these support options currently do not place CreditCardProcessing.com among the top-rated payment processors for customer service.

Contact Information for Customer Service

  • (866) 309-3701 – Toll-Free Customer Support

Additional Support Channels

  • Online support form

Given the customer feedback and available support channels, CreditCardProcessing.com does not currently rank as a leading provider in terms of customer service.

CreditCardProcessing.com Online Ratings

Here's How They Rate Online

Online Ratings Summary
BBB Rating N/A
Trustpilot Rating 3.2
PissedConsumer Rating 3.4
Our Rating 2.5
Average Rating 3.03

BBB Rating Analysis for CreditCardProcessing.com

CreditCardProcessing.com, located in Westlake Village, CA, is accredited by the BBB since 12/23/2013 and holds an “A+” rating. However, there are no customer reviews or complaints listed on the BBB website for this business. As such, there are no common themes or specific feedback to report from customer reviews or complaints.

Negative Feedback

There are no negative reviews published about CreditCardProcessing.com on the BBB website.

Positive Feedback

There are no positive reviews published about CreditCardProcessing.com on the BBB website.

Source: BBB

Trustpilot Rating Analysis for CreditCardProcessing.com

CreditCardProcessing.com has an average rating of 3.2/5 on Trustpilot, based on a single customer review. This rating indicates a moderate level of satisfaction.

Negative Feedback

Creditcardprocessing is one of the biggest scam and fraud company. They will approve your account and as soon as you start the processing they will stuck your account without any intimation and reason and will eat up your funds. So guys beware before doing any kind of business with this company. – Review from Patrick L Talton, April 4, 2022

Positive Feedback

There are no positive reviews published about CreditCardProcessing.com on the Trustpilot website.

Source: Trustpilot

PissedConsumer Rating Analysis for CreditCardProcessing.com

CreditCardProcessing.com has a rating of 3.4/5 on PissedConsumer, based on 2 reviews. The rating reflects a moderate level of customer satisfaction. However, due to the limited number of reviews, it is challenging to identify common themes or a comprehensive sentiment among customers.

Negative Feedback

Creditcardprocessing.com is the worst company I have dealt with in the 21 years I’ve been in business. They allow third party companies to charge you for services you never asked for. My processing rate went from 1.37% to over 6%. PCI scans every 3 months is a joke. Something always goes wrong so they can charge you a late fee. Plus it’s a real hassle. Plus the PCI annual fees. Not to mention all the monthly fees. Now I’m in the process of canceling. They have to email you a form to fill out and then ask you to fill it out. Of course after I filled it out two days later I still haven’t heard anything I called and was told they didn’t receive it. After I got upset he found it after a 5 minute hold. He said sorry it will take a little bit longer. I said more then 2 days to cancel an account? He said yes. I should have left a long time ago the first time I say $30 extra dollars being taken out of my account. – Review from June 6, 2018

Its sending me the code to my old phone number I need you to get into my account and change my mobile phone number so that I can get the code 0793571****. – Review from Wolfie R, May 12, 2022

Positive Feedback

There are no positive reviews published about CreditCardProcessing.com on the PissedConsumer website.

Source: PissedConsumer

CreditCardProcessing.com Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties Yes
Monthly & Annual Fees Yes
Processing Rates Interchange +
Equipment Leasing Likely

Tiered Interchange-Plus Pricing Structure

Creditcardprocessing.com has implemented an interchange-plus pricing model. They offer four levels of processing volume, with transaction rates decreasing at higher volumes. Starting at interchange plus $0.30 per transaction with a monthly fee of $15, the basic package extends to the high-volume package, offering interchange plus $0.05 per transaction with a monthly fee of $249. These packages come with an asterisk indicating that “Certain terms and conditions may apply.”

Additional services like PCI compliance, online reporting, and a dedicated account manager are bundled into two supplementary monthly packages: “Business” and “Premier,” priced at $49 and $149, respectively. These packages have their own transaction rates. While creditcardprocessing.com has clarified and simplified its rates and fees to some extent, there appear to be overlaps with its current pricing model, potentially leading to unnecessary additional fees. We advise businesses to thoroughly review their contract details before signing.

According to client complaints, the standard CreditCardProcessing.com contract can be terminated at any time with no early termination fee. However, one business owner reports a cancellation fee of up to $350. Complaints mention various fees, including a $99 annual PCI compliance fee, a $7.95 monthly gateway fee, a $5 monthly statement fee, a variable monthly minimum fee, and a tiered pricing plan with rates varying from client to client.

The company also offers POS solutions and gateway services on its website. However, no details regarding gateway fees or other charges associated with equipment leases are disclosed. CreditCardProcessing.com promotes the use of Clover POS systems, which may have their own terms of service. It is unclear whether the company leases these POS terminals or acts as a reseller of Clover’s equipment.

creditcardproccesing.com rates and fees
The fee tiers for CreditCardProcessing.com

Virtual Terminal and Payment Gateway Pricing

In addition to its in-store payment processing services, CreditCardProcessing.com advertises its virtual terminal and payment gateway services on its website, without disclosing pricing. Previously, the website stated that there is no setup fee associated with these services. Typically, additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates, apply to these e-commerce services.

creditcardpayments.com high volume tier
What you get with CreditCardPayments.com depends on which tier of service you purchase

Contract Complaints

Most complaints about CreditCardProcessing.com’s contract terms relate to unexpected monthly fee increases and fund holds. These complaints often indicate issues with agent nondisclosure regarding costs and fraud prevention at the signing stage. However, the absence of an early termination fee limits clients’ risk and allows them to exit the contract if dissatisfied. Businesses experiencing frustration with funds held by the company may benefit from understanding how to compel CreditCardProcessing.com to release their money.

We also recommend exploring our list of the best merchant services.

CreditCardProcessing.com Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers Yes
Telemarketing Likely
Misleading Marketing Yes
Discloses All Important Terms No

Several Sales Complaints

CreditCardProcessing.com appears to market itself through the use of independent sales agents, traditional advertising, search engine marketing, and a referral program. The use of independent agents is typically linked to elevated complaint rates for a company (with iPayment being a prime example), and in the case of CreditCardProcessing.com, we have found a low-to-moderate number of CreditCardProcessing.com reviews related to the sales experience. Complainants specifically mention hidden fees and higher-than-quoted rates. CreditCardProcessing.com’s relatively low sales complaint total is unexpected for a company that was at one point so closely linked to iPayment, but its complaint rate over the past two years is beginning to catch up to iPayment’s poor reputation.

This does not compare favorably to our list of best credit card processors.

Misleading Rate Quote

We have located ads in both Google search results and on one of the company’s landing pages claiming that “rates start at 0.35%.” This rate is likely the company’s Qualified debit rate, but it makes no mention of the Mid-Qualified and Non-Qualified rates that clients will pay on most debit and credit card transactions. We consider this type of rate quoting to be deceptive, as it could give businesses an unrealistic expectation of the rates they will pay. In fact, this type of quote seems to contradict the language on the company’s “Rates and Fees” page, which states that although “most merchants want to immediately know the exact rates and fees they will incur,” the company’s sales agents “are extremely well trained and they know that a ‘one size fits all’ approach is absolutely not in the best interest of our merchants.” For this reason, business owners are advised to not make any decisions based solely on rate quotes displayed in the company’s advertising. As of this update, the company has removed its “Rate and Fees” page.

Room For Improvement

CreditCardProcessing.com’s use of “teaser” quotes has lowered its grade in this category, and the rising number of CreditCardProcessing.com complaints about the processor’s sales practices has further lowered it to a “C.” If you suspect that CreditCardProcessing.com is charging you undisclosed fees, we recommend seeking a free third-party statement audit.

Our CreditCardProcessing.com Review Summary

Our Final Thoughts

CreditCardProcessing.com rates as an average credit card processing provider. Historically tied to iPayment, a company that received poor ratings on CardPaymentOptions.com, CreditCardProcessing.com may now function independently following iPayment’s integration into the Paysafe network. This shift could present an opportunity for the company to redefine itself, moving away from iPayment’s legacy and establishing new standards of service and transparency.

One of the key benefits of CreditCardProcessing.com is the absence of an early termination fee, which allows businesses greater flexibility in choosing their processing partners without fear of costly penalties. The company boasts a relatively low complaint rate compared to others in the industry, which could appeal to business owners seeking a straightforward and hassle-free service. However, it remains crucial for prospective clients to inquire about all applicable rates and fees to avoid surprises. As the payment processing landscape is rife with competition, business owners should always compare CreditCardProcessing.com with other highly-rated providers to ensure they’re receiving the best possible combination of pricing, transparency, and customer service.

Location & Ownership

CreditCardProcessing.com states that it was founded in 1998 (although it’s possible that the company is simply using iPayment’s founding date) and claims to serve over 153,000 merchants. Ryan Mirpanah is listed as the most recent director of sales at CreditCardProcessing.com. One website lists a David Allen as CEO. The company is a registered ISO/MSP of  Woodforest National Bank, The Woodlands Texas; and Compass Bank an Alabama State Chartered Bank. It is headquartered at 128 Vision Park Blvd, #300, Conroe, TX 77384.

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Which is Most Important for You?

If you had to pick one, which quality would you say will be the most important with your next credit card processor? Tap or click your selection to register your vote:

  1. Low Transaction Fees
  2. No Monthly Fees
  3. No Contract
  4. Reliable Customer Support
  5. Quick Signup

Testimonials & Complaints

How Did CreditCardProcessing.com Treat You?

28 User Reviews

  • Eddie H

    They have too many hidden and annual fees. They keep charging annual fee without notice after I canceled their service . Their service is worst ever. Do not give them your bank account number.

  • Joshua

    I had a terrible experience with this company. After being assured by their representative this would be the most effective way for me to process credit card payments for my small business, I found myself pay a ton of hidden fees. I ended up paying $97.11 in fees for the $280 credit card transaction I processed in November, 2018. The customer service is awful, and wait times often exceeded 20 minutes. Upon closing my account they refused to refund me any of these hidden fees.

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  • Anonymous

    Creditcardprocessing.com is the worst company I have dealt with in the 21 years I’ve been in business. They allow third party companies to charge you for services you never asked for . My processing rate went from 1.37% to over 6 % . PCI scans every 3 months is a joke . Something always go wrong so they can charge you a late fee . Plus it’s a real hassle. Plus the PCI annual fees . Not to mention all the monthly fees . Now I’m in the process of canceling. They have to email you a form to fill out and then ask you to fill it out . Of course after I filled it out two days later I still haven’t heard anything I called and was told they didn’t receive it . After I got upset he found it after a 5 minute hold . He said sorry it will take a little bit longer. I said more then 2 days to cancel an account? He said yes . I should have left a long time ago the first time I say $30 extra dollars being taken out of my account.

  • mike

    Despite filling out an ACCOUNT CLOSURE form like I was instructed my bank account keeps being debited each month.

    Customer service lies and deceives you will they rack up monthly charges on your bank account.

    How this company can continue to be in business is beyond me, they should all be jailed

    F Grade dishonest, liars, lack ethics and good faith

  • Alejandro

    BEWARE! These guys are scam artists! They lure you into signing up with them offering you really good deals making you think that they’re a really competitive card processing company out there, however, you’ll find unexpected surprises whenever your account is charged excessive and undisclosed fees.
    I signed up and asked the sales rep. multiple times what I would end up paying if I processed X amount of money in a month, he broke it down to me and it all made sense, after the money got deposited they still charged me an undisclosed and unauthorized $200 + amount.
    I tried disputing it with them and they were obviously not helpful at all and refused to refund this money, so I took it to my bank and since they use an ACH system, they are able to get away with this theft because banks usually have a 1 business day windw to dispute any ACH transactions. I was unfortunately out of the country and couldn’t do anything but let them steal from me.
    I’m warning you hardworking people out there, avoid these scammers!

  • Dan S.

    Avoid creditcardprocessing.com and iPayment, Inc. They are thieves and will deny any wrong doing on their part, not to mention, outright lie to you right over the phone. They will charge fees for something you never asked for then refuse to refund anything unless you persistently demand it, like everyday. Which is an ordeal and such a headache. The customer service, customer relations dept, and management is absolutely terrible. I can’t imagine how many other customers were ripped off by unknown fees and when they found out tried getting a refund by this crappy company.
    Both creditcardprocessing.com and iPayment, Inc (an ISO of Wells Fargo bank) fraudulently opened a second account without our permission back in April of 2016 which they had been charging fees on. The fees were ranging from about $35 to over $120 which I thought was for our physical in store terminal. We opened the account on May, 2014 with Brian Maloney (senior sales consultant) and he was the only person I contacted for questions or info about our account. Brett Erickson (#03313-063) at creditcardprocessing opened this fraud account without our knowledge, and there were no calls, emails, or letters from this person to open an account. I have called Brett and left a voicemail but never heard back from him, nor several other sales people at creditcardprocessing.com. I also called the “sales manager” who told me her name was “Sarah” who verbally promised me that she would investigate by looking up a recorded phone call that I had wanted a 2nd account opened (ridiculous) would call me back in 24 hours. I never heard back from “Sarah”. So I called back and the customer service rep told me that there is no “Sarah in this building, the sales manager is named Kim Nemet” So this Kim Nemet just lied to me by giving me a fake name and never doing what she said she was going to do. Also, no one else there wants to investigate what has happened. They immediately deny everything and blame the customer. They don’t seem to get that an account fraudulently opened isn’t a big deal. Is these companies you want to trust with your money??

  • md.

    overcharged several months more than what was in the contract agreement, after i called they said it was for a specific service (which i did not enroll in). I asked them to remove that service and they said they would credit for those months but they never did. After a few months they began over charging again other bogus fees and again they said they would credit those fees but i have never seen those credits. I have cancelled their service but after cancelling, they continued to bill us for the merchant service.

  • FRANK NASSER

    I was very dissatisfied with Credi CardProcessing and caution any small business owner to do due diligence before subscribing to the service. Startup was complex, tedious and full of legalese. The cost of operations far exceeded our expectations do to hidden charges, mostly nonqualified card fees. Trying to cancel the service was equally complex and tedious. I am still unable to obtain a finishing invoice despite receiving a dunning notice for final charges (which I don’t know what they are, because I don’t have the final invoice). Throughout the cancellation process and the request for a final invoice, Customer Service has been unhelpful and somewhat untruthful.

  • Christopher Reyes delarosa

    I feel like I made a big mistake, everyone was polite and professional in the beginning but after the sign up process everything changed. I got questioned for asking questions. I called the risk department because I wanted to make sure there was complete transparency with me and credit card processing and I asked them. When do you guys usually hold funds and for what reasons ? This is my business and I have the right to call in as many times I feel necessary if I feel uncomfortable, or for whatever reason at all. The agent immediately says “my question to you is, what makes you inquire on something like that” I was in shock. The way the agent said it, it was almost as if I was the bad guy for asking questions. I then tell then answer the agents question politely and professionally and also mention that my sales agent told me to call and ask questions. Then I ask the agent am I not allowed to ask you questions ? The agent then says sarcastically well I’m allowed to answer questions too. And then puts me on hold and transfers me to someone else. The sales agent promised me in the beginning that everything was verified and that there wouldn’t be any sudden holds on my account but shortly after I get a notification that all of my transactions are now suspended and need to be verified. My sales agent then tells me that it is apart of the process and they need to verify a new business. The sales agent should have mentioned that to me when I asked priori to me signing up and I wouldn’t have even bothered. These sales agents will beat around the bush and not be transparent with you and when you’re signed up communication is little-none. I’m disappointed in my business decision. They asked me to send documentation on the transaction and I did and then I started getting asked more questions. Why did you send us a ID of a customer who paid ? (Sales rep told me that I should and that it would make it look more legitimate because I’m using a virtual terminal) Why is your DBA name Moving Services ? Who are you ? How long you been in business ? Have you had a processor before ? I ANSWERED ALL THEAE QUESTIONS IM THE FIRST PLACE BEFORE GETTING APPROVED NOW I HAVE TO GET APPROVED AGAIN AND HAVE MY FUNDS HELD FOR 2-5 days? They don’t message you after getting approved they message you when your scheduled to get a deposit of your funds to then look for any reason to hold your monies. I then told them I feel a little uncomfortable because credit card processing has a lot of complaints online they tell me we been in business since 1987 or somewhere around that time frame I did my research and that’s a LIE thgey have been inn business for about ten years. I told a agent at risk department and said that that have certain complaints that scare me they laughed and said well people are going to complain whenever there funds are held . Almost as if it was amusing to hold someone else’s hard earned money . I don’t know what the end result is I sent documentation I sent info and I’m waiting for a answer. But this company does not make you feel welcomed at all when you call. Be prepared to feel like a criminal everytime you call. And they will make you feel uneasy and very nervous. I feel like I’m about to be ripped off

  • Ashlie Voerg

    DO NOT GIVE THESE PEOPLE A CHANCE!!!! Them or iPayment! They are absolutely horrible!! They held $3,000 of my money until their risk department spoke with 5 of my customers to make sure the transactions were legit! I get that they want to do a risk but there is other ways to go about doing this. The 5 customers are my regulars and it killed me that I had to bug them about this! They then cancelled my account so I couldn’t login while fighting them to release my money. Thank goodness I took pictures of all the tranactions before they locked me out of the app so I had some sort of proof! I’m still out $300 that I’m sure I will never see. They won’t call or email me back and charged me a withdraw and ledger fee? No clue what that’s for and of course I haven’t gotten an explanation. RAY in Risk Management is a horrible person (to put it midly). He basically told me that he doesn’t care if I call him to complain because he hears these complaints everyday all day. He said that it’s no sweet off his back and that I need to have backup funds in order to run a business just incase something like this ever happens!! Really, Ray?!? There are so many other things that happend but I don’t have time to write them all out. AGAIN, NEVER TRUST OR GO WITH THESE GUYS!!!

  • Carlos Ruiz

    This company is HORRIBLE!! Don’t sign up with them it took me months to try and close an account with them. They are incompetent and very negligent, it’ seems they are trying to reach quota and don’t care about you afterwards. This is “company” is a disgrace, wasted my time and money.

  • Heather

    RUDE and UNPROFESSIONAL. I called for their pricing structure. Ultimately I decided to go with a different company. When I told the sales guy that contacted me, he sent me back a rude email basically telling me that I’m going to get ripped off and when I do to call him… um… NO!

    He ended all of his emails with the tagline, “Cheers!”… I didn’t know we were going out for drinks, I thought I was requesting information about credit card processing for my business.

  • Dustin Johnson

    Absolutely horrific experience! The customer service is awful. Be prepared to wait a month for anything to happen, after sitting on hold for 20 minutes at time, over multiple calls. Everything goes through a terrible chain of command, therefore you are subject to tremendous delays. Sales reps are deceitful. I was made to think that I would be paying under 2% fee for credit card transactions; at the bottom of 1 email i received, there was a note about “high risk credit cards” incurring an addition 2%… What they don’t tell you is that nearly 100% of credit cards will be deemed high risk! I’ve been trying to close my account for over two weeks now, and they keep coming up with reasons why they can’t close my account…awful company, awful experience, horrible waste of time and money.

  • Hardworking Customer

    We run a health care business and have been using CreditCardProcessing.com for roughly 3 years to process credit card payments. Our income from credit card payments is 10 to 20 k per month. The biggest issue with this company is they do not give you a peace of mind! We have to watch them closely EACH MONTH through the monthly statement for the additional fees or rate (qualified, midqual, nonqual) increase they try to sneak up on us – something we did not agreed upon when signing up services with them. In the 3 years we are with CreditCardProcessing.com, they’ve done that relentlessly. To give them credit, typically if you call Customer Services they would refund the additional fees or restore the rate. If you want to use them, prepare to make those calls often. We are seriously thinking of leaving them.

  • Richard .M

    I run a non-profit for the homeless. First off they required me to open 5 accounts to run 10 swipers. Later I found that I only needed two accounts to do that. I opened these accounts for 2 fundraisers over a 30 day period. Today I went to close the accounts and was informed that I opened two accounts up for 3 year contracts and have to pay a $350.00 early termination fee on both….total scumbags. Of course there are no notes on the accounts during the opening process. Never again…

  • Teresa

    This is a horrible company. I started with them March of this year. They didn’t get me the terminals on time. They have been over charging me for terminals that aren’t being used. It took them 60 days to credit me and still have not credited me the correct amount. and now, because I got rid of two terminals they charged my account and I can no longer access the iAcess website, I have been calling for 2 weeks and no one can get it right!!! they have the wrong email for me and refuse to change it!!! I am soooo done with this company. I will be canceling immediately….DO NOT USE THEM!!!!

  • david barlow

    horrible company to do business with. rates our not what they quoted and when you try to cancel they will keep billing you $32.95 a month. run as far as you can from these guys. customer service if you do get someone is the worst. nothing but attitudes

  • Paul Yost

    Not too thrilled with it taking OVER a WEEK to get me a new terminal when it died in warranty. There backup for these situations is pretty sloppy and non-existent. I am stunned how ridiculous the whole process is and amount of time its taking, I know it would not be this long if they were in my position!

  • Richard Adams

    Creditcardprocessing.com has the worst costumer service and rudest costumer service. I have sent numerous emails, faxes, and letters to cancel my account and even had email as well as verbal acknowledgement and yet for 5 months the continue to bill me and charge my bank. Each month I spend 2 to 3 hours on the phone with their very rude and uncooperative customer service trying to resolve this issue.

  • Alden Treadway

    I have never been more unsatisfied with a service that I am paying plenty for. Once approved, I immediately ran into contradictions. The percentage taken out of each transaction was much higher than what was agreed upon and initially discussed with my representative. After trying to contact him for days, I finally got in touch with his supervisor, who told me “he is a sales person and doesn’t have time to return my calls”, even though I had a scheduled phone call with him (F++ customer service). I then noticed that transactions I was making were not being deposited into my account. Even worse, this company is STILL taking money out of my account while withholding MY money from me. I have been hung up on multiple times. I have been trying to speak with anyone who can help me on the phone for 4 days in a row to attempt to resolve this issue. I have only spoken to one person who told me “his hands are tied”. Please, please DO NOT DO BUSINESS WITH THIS COMPANY. At this point I am convinced it is a scam.

  • Steve Crowder

    Signed up with Mytro, worst after the sale service ever. Took them a week longer than they promised to send machine, charged my account before anything was used or received still not up and running and no one will call back. Am going to turn over to my attorney to handle. Don’t walk away from this company, run fast.

  • Nate

    They lied about the price. When I signed up I got a bill for 5x the price quoted. Plus it took them 6 weeks to get me the card reader, when they said I could get it by the end of the first week.

  • Bill Johnson

    I tried to cancel service 3 times with Roy Bondurant” [email protected]
    back in feb 2015 and twice in march. He said “he would take care of it. I have NEVER used this service.
    They have been whacking me for $32.95/ea month since jan 2015 when I signed up a trial period.
    Today I noticed I am still being charged monthly fees!
    This company is a RIP OFF SCAM ALERT

  • Corey D

    Sign-up and account approval is quick and easy, that’s where the “Pros” end. Prior to signing up I spoke in detail to their representative about fees and charges associated with the use of their products to ensure I had a good understanding. Unfortunately I found out I was completely mislead. To my dismay within about a month I was charged over $114 in various fees. I immediately called the company and explained this to them. Their representative was not even able to explain all of the fees they charged me yet I still had to pay them. I immediately canceled.

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