What You Need to Know About Finical Before Signing Up

Formerly known as Prudential Payment Systems, Finical Inc. is a merchant account provider that serves standard-risk and high-risk businesses throughout the U.S. and Canada. In November 2016, the company acquired Safeguard Bankcard, LLC., an Atlanta, Georgia-based credit card processor. The company then acquired Platinum Processing, LLC, DBA Zero Charge Processing in 2021.

There is evidence to suggest that Finical Inc. was at one point a reseller of CardPayment Solutions, which is itself a reseller of iPayment (now Paysafe). We have also found evidence to suggest that CardPayment Solutions and Finical are still partners, as the footer of Finical’s now-defunct “Careers” page contains a link to CardPayment Solutions’ merchant access portal and both companies use identical copy across some official materials. The CEO of Finical has stated that the company has no affiliation with iPayment or CardPayment Solutions.

Payment Processing

Finical Inc. provides merchant account services that allow businesses to accept a variety of payments, including all major credit and debit cards, as well as Electronic Benefit Transfer (EBT).

Dual Pricing and Security

Finical Inc. offers a dual pricing model, which may help businesses offset credit card processing fees. They prioritize security by encrypting data and monitoring transactions.

Quick Fund Access

The company claims to provide quick access to funds, with payments deposited into the merchant’s bank account within 48 hours. They also offer customer support and utilize the latest payment technology.

Additional Offerings

In addition to standard merchant services, Finical Inc. offers mobile credit card processing, online payment solutions, and specialized services for small businesses. They provide custom account services tailored to meet the specific needs of individual businesses.

Overview of Complaints Against Finical Inc.

In our investigation, we discovered a limited number of negative Finical Inc. reviews. A fraction of these express concerns over potential scam or ripoff accusations. Criticisms often center around the company’s “Cash Discount Program,” misleading sales strategies, and the complexity involved in terminating services. Despite Finical’s association with factors commonly linked to lower-rated firms—such as its partnership with Pivotal Payments, historical reliance on “teaser” rates, use of independent sales agents, a “slamming” allegation, and embedded equipment leases—its relatively clean complaint record is unexpected. This could reflect positively on Finical’s corporate ethos or possibly its smaller customer base. We invite you to contribute your own Finical Inc. review or customer complaints in the section below.

Customer Support Evaluation for Finical Inc.

The company’s rating in this category has been adjusted to a “B.” This decision stems from an allegation of slamming—a highly deceptive sales tactic—coupled with reports that affected clients were directed to a legal team without being offered a resolution. The scarcity of complaints does not warrant a further downgrade. Finical provides phone and email support, though operational hours for these services are not explicitly stated.