iTransact Review

2 Replies

Credit Card Processors
itransact logo
Category Breakdown
Sales & Marketing rated A plus
Costs & Contract rated A
Complaints & Service rated A plus
BBB Rating rated A

Overall Rating

"A" Credit Card Processor Rating


Overview

iTransact (itransact.com) is a merchant account provider that also offers online payment gateways as a value-added service. The company resells the merchant services of several processors, including First Data, Global Payments, TSYS, and Chase Paymentech. The company started out as an electronic check processor in 1994 and expanded over time to make credit card processing its largest area of business. In 2010, iTransact merged with National Merchant Services to form iTransact Group LLC. iTransact is a registered ISO/MSP of Fifth Third Bank, Cincinnati, Ohio, and is located at 314 South 200 West, Farmington, Utah 84025-0999. Stephen Hall is listed as the CEO of iTransact.

iTransact Products and Services Industries Served
  • Retail
  • E-commerce
  • MOTO
  • Mobile

Related: Find The Best Processor For Your Business Type

Sales & Marketing | A+

Key Points – Sales & Marketing
Uses independent resellers? No
Promotes deceptive rate quotes? No
Discloses all important terms? No

iTransact appears to employ salaried in-house sales agents to market its services, and there is no indication at this time that the company hires independently contracted agents. We are currently unable to locate any iTransact reviews that accuse the company’s sales team of unethical conduct, but a few merchants express initial surprise at higher-than-expected setup costs. These merchants all go on to add that their confusion over these costs was quickly resolved by excellent customer service. As an additional point in the company’s favor, the iTransact website does not appear to engage in any deceptive advertising strategies.

Related: Find The Best Providers By Processor Type

Costs & Contract | A

Key Points – Costs & Contract Terms
Swiped rate: Variable
Keyed-in rate: Variable
Termination fee: Variable
PCI compliance fee: Variable
Equipment lease: Variable

iTransact resells the merchant accounts of several very large payment processors. As a result, its contract terms are likely to vary significantly depending on a merchant’s size, business type, and time in business. It is unlikely that the company has a single standard service length, setup fee, early termination fee, PCI Compliance fee, monthly minimum fee, or rate structure, but merchants can expect to see some or all of these expenses and terms in their agreements. There are currently no complaints on any of the usual consumer protection websites that mention specific issues with iTransact’s contract terms, indicating that most of the company’s clients are satisfied with their service. If you have any specific knowledge of iTransact’s contract terms, please leave that information in the comment section of this review.

Related: Best Processors For Quickbooks Integration

Complaints & Service | A+

Key Points – Complaints & Service
Total complaints: <10
Live customer support: Yes
Most common complaint: N/A

We are currently unable to locate any iTransact complaints that accuse the company of being a ripoff or a scam. In fact, the company is not showing any complaints online whatsoever, and there are several positive testimonials that praise iTransact’s customer service. Since the company resells the services of multiple processors, it is possible that some merchant complaints are redirected to these other companies’ online profiles. At this time, however, we can locate only positive descriptions of the service and support offered by iTransact itself. We are therefore awarding the company an “A+” rating in this category.

Related: Best iPad & Tablet Point of Sale Services

BBB Report | A*

Key Points – BBB Report
Product/service: 1
Billing/collection: 2
Advertising/sales: 0
Guarantee/warranty: 0
Delivery: 0

As of this review, iTransact has a Better Business Bureau rating of “B-” with three complaints filed within the last 36 months. The company is not accredited with the BBB. Two complaints have been filed regarding billing and collection disputes, while one pertains to a product or service issue. Two complaints have been successfully resolved, while one has not received any response from iTransact. It is possible that the company is in the process of resolving this third complaint, as it was filed less than a week before this article’s publication. Nevertheless, the BBB currently cites this lone unresolved complaint as the primary factor lowering the company’s grade. We have adjusted the BBB’s rating to an “A” based on how our criteria would score the company.

* Denotes CPO-adjusted BBB score

Related: Best Processors For E-Commerce

Bottom Line


iTransact Review

Rated 4.8 out of 5 Stars
Reviewed by Phillip Parker
Reviewed on 2015-04-20

iTransact rates as an exemplary merchant account provider according to our rating system. The company appears to resell the merchant services of several large processors, but the customer service provided by iTransact is consistently rated as top-notch. Given the highly variable nature of the company’s contract terms, merchants are advised to read their contracts carefully and strongly negotiate all terms (see: Fee Sweep).

This review was originally published on 6/14/11 and was last updated on 4/20/15.

Leave your review of iTransact in the comment section below:

Related Articles:


Top All-Purpose U.S. Processors

See The Top Canadian Processors


Copyright © CardPaymentOptions.com (Digital Fingerprint: 0d38c6720f0d78a701b74d58653af608). Getting paid to re-write this page? Click here to earn a reward.

Disclaimer: While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided “as is,” and without warranties. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with CardPaymentOptions.com, Inc. ("CPO") in any form. The sole purpose of the material presented herein is to alert, educate, and inform readers. It is not intended as legal or financial advice.

2 comments

  1. Alex

    I’ve used iTransact for several years now. Upon reading review AFTER I launched my account I think the start up costs may have been high. However, my rep is amazing. The service is excellent and they are super easy to work with. I started using the Android App a few months ago and it is pretty solid. The downside to the app is there is no CC swiper to integrate with my phone. I hear this is in the pipeline though.

  2. GKK

    I used to work for iTransact, I am normally really annoyed by employees of other companies posing as customers write a review so instead I am just letting you know. Yes I did work for iTransact, and yes I am writing this review. I my goal is not to tell you how great iTransact is but to tell you my opinion of it from the inside, it just happens to be a good one. I am not a business owner and have never had a merchant account so I could not tell you what it is like totally to have a merchant account with iTransact. But I can tell you this:

    I loved working here, my bosses were honest and I enjoyed working for them. I was never once told to lie about something, ever. Helping the merchants to save money on their fees was never discouraged and management always told us how important our clients were and how we should always look for ways to give that extra 1% in our service. In fact awards are given out monthly to employees who had done something especially extra for the clients. Great customer service is encouraged at iTransact. I was never involved in pricing, so I cannot tell you anything about that. But I know that the customer service at iTransact is top notch, none better. I know that you will be satisfied with your service at iTransact.

    GKK

Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>

By submitting a comment on CPO you acknowledge acceptance of our Comment Policy. All comments are moderated prior to publishing. Comments containing ALL CAPS, contact information, profanity, or that lack a detailed account of your experience may be denied publishing or subject to redaction of the offending information.