iTransact Overview

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A Payroc Subsidiary

iTransact (itransact.com) is a merchant account provider that also offers online payment gateways as a value-added service. The company resells the merchant services of several processors, including First Data, Global Payments, TSYS, and Chase Paymentech. The company started out as an electronic check processor in 1994 and expanded over time to make credit card processing its largest area of business. In 2010, iTransact merged with National Merchant Services to form iTransact Group LLC. iTransact Group was then acquired by Payroc LLC in October 2016.

iTransact Location and Ownership

iTransact is a registered ISO/MSP of Fifth Third Bank, Cincinnati, Ohio; Wells Fargo Bank, N.A., Concord, California; and MB Financial Bank N.A.; Rosemont, Illinois, and is located at 314 South 200 West, Farmington, Utah 84025-0999. Stephen Hall is listed as the CEO of iTransact.

iTransact Review Table of Contents

  • Costs & Contract: A sample iTransact contract lists average pricing and fees for the industry, but the company’s pricing may vary.
  • Complaints & Service: iTransact has received fewer than 10 complaints in public forums.
  • BBB Rating: iTransact has a “A+” rating with the Better Business Bureau and has received 0 complaints and 2 reviews in the past three years.
  • Sales & Marketing: iTransact does not appear to employ independent reps and has not received complaints about its sales tactics.
  • Rates & Fees: How Merchants Got The Best Rates With iTransact

iTransact Statement Analyzer

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Products & Services Offered

Types of Businesses Served

  • Retail
  • E-commerce
  • MOTO
  • Mobile

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iTransact Rates, Fees, and Costs

Key Points

Swiped Rate 3.05%+$0.19
Keyed-in Rate 3.05%+$0.19
On File Fee $9.95 Per Month
Early Termination Fee $125
PCI Compliance Fee $90 Or $165 Per Year
Equipment Lease Terms Undisclosed

iTransact Pricing

According to a copy of the standard iTransact contract (available below), iTransact offers a three-year agreement through NPC with automatic renewal for two-year terms, an early termination fee of $125, an annual fee of $59.95, a monthly minimum fee of $25, a PCI compliance fee of either $90 or $165 per year, and an on-file fee of $9.95 per month. This agreement reflects a “base credit rate” of 2.19% plus $0.20. The contract also includes a non-qualified exception to non-qualified merchants, meaning the rate could be as high as 3.05% plus $0.19. However, iTransact resells the merchant accounts of several very large payment processors. As a result, its contract terms are likely to vary significantly depending on a merchant’s size, business type, and time in business.

Contract Complaints

It is unlikely that the company has a single standard service length, setup fee, early termination fee, PCI Compliance fee, monthly minimum fee, or rate structure, but merchants can expect to see some or all of these expenses and terms in their agreements. There are currently a few complaints about iTransact’s pricing and billing practices, specifically with regard to high monthly fees, unannounced add-on services, and billing after account closure. We do not consider iTransact’s contract terms to be competitive with the cheapest merchant accounts. See the iTransact Terms & Conditions and the iTransact Merchant Application.

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Response from iTransact

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iTransact Complaints & Customer Reviews

Key Points

Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

Low Complaint Volume

We are currently able to locate a handful of iTransact complaints, none of which accuse the company of being a ripoff or a scam. The available complaints mention high prices, billing errors, and poorly disclosed add-on fees. Since the company resells the services of multiple processors, it is possible that some merchant complaints are redirected to these other companies’ online profiles. At this time, however, there appear to be mixed reviews of the service and support offered by iTransact itself. We are awarding the company an “A” rating in this category due to the low overall volume and frequency of these reports.

iTransact

We have not found any outstanding class-action lawsuits or FTC complaints filed against iTransact. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

iTransact Customer Support Options

The iTransact website lists a dedicated support email address and general phone line, and a few iTransact reviews have praised the company’s effective customer service department. However, the company’s support channels are not enough to qualify it as a top-rated merchant account provider for customer service.

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Response from iTransact

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iTransact BBB Rating Summary

Key Points - BBB

Product & Service Complaints 0
Billing & Collection Complaints 0
Advertising & Sales Complaints 0
Guarantee & Warranty Complaints 0
Delivery Complaints 0

No BBB Complaints

As of this review, iTransact has a Better Business Bureau rating of “A+” with 0 complaints filed within the last 36 months. The company is not accredited with the BBB. There are two negative reviews filed on the company, although it should be noted that these reviews are not subject to verification by the BBB.

What Merchants Say

Though the company has not received any complaints on its BBB profile, iTransact has gotten two reviews. Both reviews are negative. The most recent review describes unauthorized charges:

Fraudulent company. They charged by account without my authorization. I had never used their services. They only offered to refund 10% of the charge when I contacted them. Now I have to go through the process of disputing it with my bank. DO NOT ASSOCIATED YOURSELF WITH THIS COMPANY.

While a lack of complaints may appear to be positive, it can also be due to a lacking of available data. Reviewing top rated merchant accounts with an established reputation is an effective way to avoid any uncertainty.

An “A” Performance Overall

Given iTransact’s clean complaint record, we agree with the BBB’s rating at this time, but merchants should note that there is reason to be skeptical of the BBB’s reviews.

 

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Response from iTransact

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Truth In Marketing & Advertising

Key Points

Employs Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms No

In-House Sales Team

iTransact appears to employ salaried in-house sales agents to market its services, and there is no indication at this time that the company hires independently contracted agents. We are currently unable to locate any iTransact reviews that accuse the company’s sales team of unethical conduct, but a few merchants express initial surprise at higher-than-expected setup costs. These merchants all go on to add that their confusion over these costs was quickly resolved by excellent customer service.

No Deceptive Advertising

As an additional point in the company’s favor, the iTransact website does not appear to engage in any deceptive advertising strategies. If you suspect that iTransact is charging you undisclosed fees, we recommend seeking a third-party statement audit to find and eliminate hidden charges.

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Response from iTransact

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iTransact Marketing Example

itransact logo

Our Opinion of iTransact

No Red Flags

iTransact rates as a reliable merchant services provider according to our rating system. The company appears to resell the merchant services of several large processors, but it manages to maintain a low overall complaint rate. Given the highly variable nature of the company’s contract terms, merchants are advised to read their contracts carefully and strongly negotiate all terms (see: Fee Sweep). Merchants should also compare iTransact’s offerings to top-rated overall credit card processors.

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Thank you for reading my review. I hope that it has helped you with your research.

Why I'm Qualified to Write About Credit Card Processing

I'm a former credit card processing sales director who left the industry to start my own a small business. From the time that I starting working in the merchant services industry to when I left to write about it, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this insider knowledge to myself, so built this website to help small business owners research which service providers to use and how to save money on rates and fees. I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers here. I can help you save money with your current merchant account or help you find a new one. Message me here to get started.

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5 Reviews Leave Your Review for iTransact Below

  1. Cody Fullmer says:

    Fraudulent company. They charged by account without my authorization. I had never used their services. They only offered to refund 10% of the charge when I contacted them. Now I have to go through the process of disputing it with my bank. DO NOT ASSOCIATED YOURSELF WITH THIS COMPANY.

  2. Gwen Lion says:

    I was a customer with Itransact for several years and after deciding to go with another company and requesting to close and cancel my account, they continued to charge me for an additional 9 months. I requested a second time to cancel my account. They continued to charged me $30 a month, $25/account manager fee and $5 paper statement fee for paper statements of $0. What were those fees being used for? If I was paying for an account manager, why weren’t they contacting me to alert me? What were they managing and who were they servicing? Certainly not me! I am curious how many other companies have been charged after cancelling their accounts. I am interested in contacting anyone who has had this happen and possibly filing a class action lawsuit on behalf of all who are charged for $0 transactions. This seems like a simple fix that Itransact should be able to review their accounts and see who is no longer using their services but why would they be honest and follow the golden rule? Financial companies continue to rip off businesses and individuals with no regard for right or wrong. What a disgusting thing to realize after I was told that this was a good company. Please email me at [email protected]o.com. I have attorneys waiting for a class action suit. Seems like this is likely occurring regularly and to a large number of merchants. I am a small business and obviously too busy to realize and I’m certain that I am not alone.

  3. Lauren Barbrey says:

    I found their practices to be deceptive. I accepted that their fees were high, but I was not expecting to be enrolled in a program I did not want or authorize. They announced it in the small print at the bottom of a statement. Because I missed reading it and did not know I had to opt out they began charging me for the service. I found this to be very deceptive and was not satisfied with their response when I called them about it.

  4. Alex says:

    I’ve used iTransact for several years now. Upon reading review AFTER I launched my account I think the start up costs may have been high. However, my rep is amazing. The service is excellent and they are super easy to work with. I started using the Android App a few months ago and it is pretty solid. The downside to the app is there is no CC swiper to integrate with my phone. I hear this is in the pipeline though.

  5. GKK says:

    I used to work for iTransact, I am normally really annoyed by employees of other companies posing as customers write a review so instead I am just letting you know. Yes I did work for iTransact, and yes I am writing this review. I my goal is not to tell you how great iTransact is but to tell you my opinion of it from the inside, it just happens to be a good one. I am not a business owner and have never had a merchant account so I could not tell you what it is like totally to have a merchant account with iTransact. But I can tell you this:

    I loved working here, my bosses were honest and I enjoyed working for them. I was never once told to lie about something, ever. Helping the merchants to save money on their fees was never discouraged and management always told us how important our clients were and how we should always look for ways to give that extra 1% in our service. In fact awards are given out monthly to employees who had done something especially extra for the clients. Great customer service is encouraged at iTransact. I was never involved in pricing, so I cannot tell you anything about that. But I know that the customer service at iTransact is top notch, none better. I know that you will be satisfied with your service at iTransact.

    GKK

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