Overview

iTransact (itransact.com) is a merchant account provider that also offers online payment gateways as a value-added service. The company resells the merchant services of several processors, including First Data, Global Payments, TSYS, and Chase Paymentech. The company started out as an electronic check processor in 1994 and expanded over time to make credit card processing its largest area of business. In 2010, iTransact merged with National Merchant Services to form iTransact Group LLC. iTransact Group was then acquired by Payroc LLC in October 2016. iTransact is a registered ISO/MSP of Fifth Third Bank, Cincinnati, Ohio, and is located at 314 South 200 West, Farmington, Utah 84025-0999. Stephen Hall is listed as the CEO of iTransact.

Key Points

  • Sales & Marketing: iTransact does not appear to employ independent reps and has not received complaints about its sales tactics.
  • Costs & Contract: A sample iTransact contract lists average pricing and fees for the industry, but the company’s pricing may vary.
  • Complaints & Service: iTransact has not received any complaints in public forums.
  • BBB Rating: Unavailable.
  • Rates & Fees: How Merchants Got The Best Rates With iTransact

iTransact Products and Services

Industries

  • Retail
  • E-commerce
  • MOTO
  • Mobile
a

Sales & Marketing

Key Points - Sales & Marketing

Employs Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms No

iTransact appears to employ salaried in-house sales agents to market its services, and there is no indication at this time that the company hires independently contracted agents. We are currently unable to locate any iTransact reviews that accuse the company’s sales team of unethical conduct, but a few merchants express initial surprise at higher-than-expected setup costs. These merchants all go on to add that their confusion over these costs was quickly resolved by excellent customer service. As an additional point in the company’s favor, the iTransact website does not appear to engage in any deceptive advertising strategies.

iTransact Marketing Example

b

Costs & Contract

Key Points - Costs & Contract

Swiped Rate Variable
Keyed-in Rate Variable
Early Termination Fee $125
PCI Compliance Fee $90 Or $165 Per Year
Equipment Lease Terms Variable

According to a copy of the standard iTransact contract (available below), iTransact offers a three-year agreement through NPC with automatic renewal for two-year terms, an early termination fee of $125, an annual fee of $59.95, a monthly minimum fee of $25, a PCI compliance fee of either $90 or $165 per year, and an on-file fee of $9.95 per month. However, iTransact resells the merchant accounts of several very large payment processors. As a result, its contract terms are likely to vary significantly depending on a merchant’s size, business type, and time in business. It is unlikely that the company has a single standard service length, setup fee, early termination fee, PCI Compliance fee, monthly minimum fee, or rate structure, but merchants can expect to see some or all of these expenses and terms in their agreements. There are currently no complaints on any of the usual consumer protection websites that mention specific issues with iTransact’s contract terms, indicating that most of the company’s clients are satisfied with their service. See the iTransact Terms & Conditions and the iTransact Merchant Application.

a

Complaints & Service

Key Points - Complaints & Service

Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

We are currently unable to locate any iTransact complaints that accuse the company of being a ripoff or a scam. In fact, the company is not showing any complaints online whatsoever, and there are several positive testimonials that praise iTransact’s customer service. Since the company resells the services of multiple processors, it is possible that some merchant complaints are redirected to these other companies’ online profiles. At this time, however, we can locate only positive descriptions of the service and support offered by iTransact itself. We are therefore awarding the company an “A” rating in this category.

sp

BBB

Key Points - BBB

Product & Service Complaints 1
Billing & Collection Complaints 2
Advertising & Sales Complaints 0
Guarantee & Warranty Complaints 0
Delivery Complaints 0

As of this review, the Better Business Bureau page for iTransact is unavailable due to a server error. At the time of our last update, the company had a Better Business Bureau rating of “B-” with three complaints filed within the last 36 months. The company was not accredited with the BBB. Two complaints had been filed regarding billing and collection disputes, while one pertained to a product or service issue. Two complaints had been successfully resolved, while one had not received any response from iTransact. It is possible that the company was in the process of resolving this third complaint, as it had been filed less than a week before our update. Nevertheless, the BBB cited this lone unresolved complaint as the primary factor lowering the company’s grade. We will not factor a BBB rating into this update due to its unavailability.

itransact logo

iTransact Bottom Line

iTransact rates as a reliable merchant account provider according to our rating system. The company appears to resell the merchant services of several large processors, but the customer service provided by iTransact is consistently rated as top-notch. Given the highly variable nature of the company’s contract terms, merchants are advised to read their contracts carefully and strongly negotiate all terms (see: Fee Sweep).

Hi, I’m Phillip and I’m disgusted by the state of credit card processing in the U.S. and abroad. I believe that the industry has been overrun by people who engage in fraud and deception in order to steal money from hard working business owners. I’ve made it my mission to expose the companies and individuals who engage in predatory marketing, pricing, and contracts, or just provide terrible service. Along with uncovering the bad guys, I’ve also discovered the good guys who do stand out from the status quo. CPO is a website where you will find ratings and reviews of these companies along with advice on how to save money and which service providers consider. Together we can move the industry in a positive direction. If you would like to help support my work, please checkout “Fee Sweep” my eGuide to getting the lowest possible fees when accepting card payments. If you haven’t heard of “interchange” this advice will save you hundreds, even thousands, in processing fees.

Schedule a Consultation with Phillip

2 Reviews Leave Your Review Below

  1. I’ve used iTransact for several years now. Upon reading review AFTER I launched my account I think the start up costs may have been high. However, my rep is amazing. The service is excellent and they are super easy to work with. I started using the Android App a few months ago and it is pretty solid. The downside to the app is there is no CC swiper to integrate with my phone. I hear this is in the pipeline though.

  2. I used to work for iTransact, I am normally really annoyed by employees of other companies posing as customers write a review so instead I am just letting you know. Yes I did work for iTransact, and yes I am writing this review. I my goal is not to tell you how great iTransact is but to tell you my opinion of it from the inside, it just happens to be a good one. I am not a business owner and have never had a merchant account so I could not tell you what it is like totally to have a merchant account with iTransact. But I can tell you this:

    I loved working here, my bosses were honest and I enjoyed working for them. I was never once told to lie about something, ever. Helping the merchants to save money on their fees was never discouraged and management always told us how important our clients were and how we should always look for ways to give that extra 1% in our service. In fact awards are given out monthly to employees who had done something especially extra for the clients. Great customer service is encouraged at iTransact. I was never involved in pricing, so I cannot tell you anything about that. But I know that the customer service at iTransact is top notch, none better. I know that you will be satisfied with your service at iTransact.

    GKK

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