Multiple Different Locations
Money Tree Merchant Services is a difficult merchant account provider to review because there are several companies using the “Money Tree” brand name. At the time of this review, it is unclear if all the companies are related to one another or if they are completely independent. In all likelihood, Money Tree (which may be owned by Total Merchant Services) probably allows all of its independent resellers and agents to operate under its brand name, which would explain why there are several websites and business listings for “Money Tree Merchant Services.” Here are the websites this reviewer located:
- moneytreemerchantservices.com (Appears to be the parent company website)
- moneytms.com
- merchantpaymentsolutions4u.com
- universalpaymentprocessing.com
Money Tree Merchant Services Payment Processing
Money Tree Merchant Services processes all major debit and credit cards for most business types. Their services include EMV card readers/swipers, mobile solutions, access to the Authorize.Net payment gateway, e-check processing, cash advances, gift and loyalty programs, viral marketing services, and QuickBooks integration.
Possible Affiliation With Global Payments
This review will focus on the information provided by what appears to be the parent company website, moneytreemerchantservices.com. It appears that Money Tree primarily resells the services of Global Payments, Inc., although we were unable to confirm this as of this update. In May 2017, Total Merchant Services was acquired by North American Bancard, making Money Tree a reseller of North American Bancard products.
Money Tree Merchant Services Ownership & Location
Money Tree Merchant Services is headquartered at Oxnard St, Suite 700 Woodland Hills, CA. The company is a registered ISO of Wells Fargo Bank, NA, Walnut Creek, CA. Marty Adelson is listed as the owner of Money Tree Merchant Services and Lawrence Bruno is listed as the CEO/president.
Money Tree Merchant Services Review Table of Contents
- Costs & Contract: Money Tree Merchant Services offers a month-to-month contract with no early termination fees and a payment gateway through Authorize.Net.
- Complaints & Service: Money Tree Merchant Services has received more than 10 public complaints.
- BBB Rating: The company’s profile has been folded into that of Total Merchant Services, LLC, which currently holds an “A+” rating with the BBB and has had 26 complaints and 7 reviews in the last 3 years.
- Sales & Marketing: Money Tree Merchant Services appears to hire independent sales representatives and has received a few merchant complaints about its sales practices.
6 Responses
Worst company to do business with. 8 years of loyalty fighting off numerous solicitations to change merchant services and they treat us like dirt! My husband wrote a review and they replied that they would credit it back if the machine was returned but when I called in, they said they had no intention of crediting. The replies they publish must only be for optics because we have not received credit. For those interested, here is the tracking info: USPS 9502 6066 7836 9214 1040 23. We closed our account the end of May and received instructions to return. A week later, we reopened our account so disregarded the letter saying we had 10 days to return or be charged. We then needed to officially close our account at the end of June and were told to wait for instructions to return. We waited. First part of August we get a call from collections, Jill Dutkiewics-Windholtz, who calls our salon and says she is with some bank card company. We dismiss the call as another solicitation since we get them daily. She calls back aggressively to the point we threaten calling the police for attempting to scan a business. She never identified herself as our merchant services Cononosopy that we have been with for so long and name we would recognize. We then get an email saying we owe $1,200 for not returning our terminal. The date of the original notice she is working off is for the first time we cancelled service. It is dated May 24 and our account was reopened May 31. She now refuses to answer questions or emails stating we hung up on her and therefore has nothing to discuss with us. What to do now??? We call in and do our best to explain how unfair this all is and we were told that we should have followed the return instructions from the first notice even though we were told to wait for new instructions when we closed the end of June. Even thou they record all of their phone calls, they are unwilling to listen to our last conversation with them where they clearly state to wait for instructions. How is this good business when we are told one thing and then penalized for doing it. The VERY first opportunity we had to return the machine is when we were sent an email we were already in collections. We sent the machine back in the mail the same day. They truly are scamming us because they are attempting to extract money from us while the circumstances are not fair and they fee they have leverage… Please be warned!!!!! It appears I am not the only one
This post will help: Cancelling a Merchant Account Without Paying a Fee
-Phillip
Very shadey marketing practices. I was SO unimpressed with their come-on that I would NEVER use or recommend this company. If this is how they advertise I can only imagine how they would treat customers.
This company refuses to tell me how they came across my business #. They also will not remove me from their listings. THIS IS HARRASSMENT. STOP CALLING EVERYDAY!
Terrible company. They have lost deposits, failed to replace broken/defective equipment, and failed to honor the merchant agreement.
Filed against :
Money Tree Merchant Services
255 Gold Rivers Ct 3rd Fl
Basalt CO 81621-9257
Complaint Description:
Did not deposit funds in our account for twelve (12) days and this is outside of the contract terms. Per the contract I signed on 2/22/13 for Critt’s Hog Heaven (Merchant ID: XXXXXXXXXX), funds were to be dispursed from the credit card transactions within 72 hours. The merchant claimed initially that there was something wrong with my bank account and they could not retrieve less than $5 from my account. My application was submitted online by the representative that had a cancelled check. On March 7, 2013, the so-called issue was resolved after I sent them a fax with my banking information again, and I received a text message from the representative that the money would be deposited by 3/12/13. I called today (3/12/13) and they stated that they will not deposit my money until 3/18/13. My bank verified that there were no issues on their end and they still refused to honor the contract and submit my funds of $810.62. Their nonchanlant attitude is even more disturbing and my bank branch manager was on the phone with me and could not believe what she was hearing from Ben Parker (Funding Dept./ID:9372). The Sales Representative is Freddie D’Leon and he basically stated that he doesn’t handle the transaction portion of the account and he has to go along with whatever funding says. He stated that they had not done anything wrong! The address to the local office is 5900 E. Virginia Beach, Suite 102, Norfolk, VA 23502.
Money Tree is the worst company ever! I had a Hypercom 4001, which went down. Money Tree knew of the issue for days, but failed to tell its customers. When I called the tech support rep. told me he will ship a new machine to me. It took a month, but no new machine. They even don’t know where and when they shipped the machine…so, had to find a new merchant service…