Nationwide Merchant Solutions Reviews & Complaints

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In this review of Nationwide Merchant Solutions, we will provide a detailed overview of the company's payment processing solutions, including credit card processing, point-of-sale systems, and e-commerce services. We will discuss the pricing structure, contract terms, and customer feedback to give you a clear understanding of what Nationwide Merchant Solutions offers. Additionally, we will examine the transparency of their fees, the quality of their customer support, and the overall satisfaction levels reported by their clients. By the end of this article, you will have a comprehensive understanding of whether Nationwide Merchant Solutions meets your business's payment processing needs.

About Nationwide Merchant Solutions

Founded in 2006, Nationwide Merchant Solutions is a merchant account provider that serves most standard-risk business types within the U.S. The company should not be confused with Nationwide Payment Solutions, an unrelated Maine-based payment processor. Nationwide Merchant Solutions is a reseller of First Data (now Fiserv) and Elavon products and services.

Nationwide Merchant Solutions Products and Services

Payment Processing

Nationwide Merchant Solutions facilitates the processing of all major debit and credit cards for a wide range of businesses. Their service offerings include EMV card readers and swipers, POS solutions, mobile payments, ACH processing, gift and loyalty programs, Level 3 processing, and virtual terminals and payment gateways. They also collaborate with various POS partners such as Aldelo, Aloga, Clover, Micros, PAX S300, Petroleum System, Squirrel, and Talech.

POS Systems

Nationwide Merchant Solutions provides Point of Sale (POS) systems suited for various business needs. These systems help manage in-person transactions, inventory, staff, and sales data.

Credit Card Terminals

The company offers a range of credit card terminals capable of accepting multiple payment types, including chip, swipe, and contactless. These devices are designed to ensure secure and efficient transaction processing.

E-Commerce Payment Processing

For businesses operating online, Nationwide Merchant Solutions provides tools and integrations for secure payment processing on websites and online stores.

Mobile Payment Solutions

Nationwide offers mobile payment solutions that enable businesses to process transactions using tablets or smartphones. This is particularly useful for events, pop-up stalls, or service-based businesses operating outside traditional storefronts.

Check Processing Services

In addition to card transactions, Nationwide also provides check processing services. This allows businesses to electronically accept and process checks, reducing fraud risk and streamlining the deposit process.

Loyalty and Gift Card Programs

To support customer engagement and retention, Nationwide Merchant Solutions offers customizable loyalty and gift card programs. These programs are designed to fit specific business needs, helping to drive repeat sales and enhance brand loyalty.

Overcharges Reported

Getting the lowest costs with Nationwide Merchant Solutions?
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Nationwide Merchant Solutions Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A
Recent Lawsuits No

Minimal Complaints Found

Currently, we’ve only located one negative Nationwide Merchant Solutions review, and there’s no evidence suggesting any fraudulent activity or scam behavior by the company. Although one complaint mentions issues related to fund holds, Nationwide Merchant Solutions maintains a commendably clean complaint record, especially considering its decade-long presence in the industry. It’s noteworthy that confusion with a similarly named company, Nationwide Payment Solutions, hasn’t significantly impacted Nationwide Merchant Solutions’ reputation. If you have your own experience with Nationwide Merchant Solutions, feel free to share it in the comments below.

Nationwide Merchant Solutions Legal Standing and Penalties

There are no ongoing class-action lawsuits or FTC complaints against Nationwide Merchant Solutions. Customers seeking recourse against the company can consider reporting their concerns to relevant regulatory bodies.

Nationwide Merchant Solutions Customer Support Channels

While the company’s website lacks dedicated contact information for customer support, it does provide general email and phone contacts. Despite the absence of publicly available support lines, Nationwide Merchant Solutions seems effective in handling complaints internally before they escalate to public forums. Its approach to customer service aligns with that of top payment processors in the industry.

Nationwide Merchant Solutions Customer Service Number

  • (855) 975-3331 – Toll-Free Customer Support

Other Support Options

Overcharges Reported

Getting the lowest costs with Nationwide Merchant Solutions?
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Nationwide Merchant Solutions Online Ratings

Here's How They Rate Online

Online Ratings Summary
BBB Reports 0

No BBB Complaints

Nationwide Merchant Solutions currently has an “A+” rating with the Better Business Bureau and has been BBB-accredited since June 2018. The company has received 0 complaints to its BBB profile in the past three years. It also has 0 informal reviews on its BBB profile, although it should be noted that these reviews are not subject to verification by the BBB.

An “A” Performance Overall

Considering the company’s spotless BBB profile, we are inclined to agree with the BBB’s rating. Readers should note, however, that there are reasons to view the BBB’s information with skepticism.

Nationwide Merchant Solutions Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties No
Monthly & Annual Fees Yes
Processing Rates Interchange-Plus
Equipment Leasing Yes

Nationwide Merchant Solutions Pricing

Current information regarding Nationwide Merchant Solutions fees or contract details is limited. The company’s website does not disclose specific rates or fees. However, it states the absence of contracts or cancellation fees. Various sources suggest that Nationwide charges a $10 monthly fee and a $25 monthly minimum fee, in addition to a monthly PCI compliance fee. These terms have not been the subject of significant merchant complaints, indicating customer satisfaction. The company is known for offering interchange-plus pricing.

Nationwide Merchant Solutions presents several POS systems, including Clover, priced between $999 and $1,199. It is not explicitly stated whether Nationwide Merchant Solutions leases or resells Clover or other POS systems.

Virtual Terminal and Payment Gateway Pricing

Nationwide Merchant Solutions also provides virtual terminal and payment gateway services. While specific pricing details are not provided, the company uses Authorize.Net for its gateway services. Authorize.Net typically charges a 2.9% rate plus $0.30 per transaction, a $25 monthly gateway fee, and a $0.10 batch fee. However, as a reseller, Nationwide Merchant Solutions may modify these fees.

Level 3 Processing Services

Nationwide Merchant Solutions offers Level 3 processing, catering to B2B and B2G transactions using corporate credit cards. This service requires specific payment processing technology to handle the increased data transmission needed for these types of transactions. Level 3 processing uses different interchange rates compared to standard consumer credit transactions.

No Contract Complaints

While details about Nationwide’s contract terms are not fully transparent, the lack of significant complaints about Nationwide Merchant Solutions suggests that their pricing and fees are generally acceptable to their clients. This implies that Nationwide’s offerings might be competitive with some of the most affordable merchant accounts in the market. For those with firsthand experience with Nationwide Merchant Solutions’ contract terms, please consider sharing your insights in the comments section below.

Overcharges Reported

Getting the lowest costs with Nationwide Merchant Solutions?
Probably not.
>>> See what we are finding <<<

Nationwide Merchant Solutions Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers Yes
Telemarketing Possible
Misleading Marketing No
Discloses All Important Terms No

No Sales Complaints

Nationwide Merchant Solutions appears to utilize a combination of inside sales, independently contracted outside sales agents, strategic partnerships, and traditional advertising to market its services. The use of independent sales agents typically corresponds to high complaint rates for companies, but Nationwide Merchant Solutions appears to be an exception. We cannot find any Nationwide Merchant Solutions reviews that mention the company’s sales team.

This compares favorably to our list of best credit card processors.

No Deceptive Quotes

In addition, the company’s website is devoid of misleading “teaser” rates and even promotes interchange-plus pricing, the most transparent pricing model available. Nationwide accordingly receives an “A” in this category.

Overcharges Reported

Getting the lowest costs with Nationwide Merchant Solutions?
Probably not.
>>> See what we are finding <<<

Our Nationwide Merchant Solutions Review Summary

Our Final Thoughts

Nationwide Merchant Solutions is regarded as a reliable credit card processing provider based on all available information. The company has received few online complaints and promotes a transparent pricing model, which appeals to businesses seeking straightforward merchant services. Despite its strong rating, readers should diligently review all contract terms before committing and compare Nationwide Merchant Solutions’ pricing with that of the top credit card processors to secure the most favorable terms.

As always, we will continue to monitor client feedback and adjust our rating accordingly. Ensuring that businesses receive fair, competitive, and high-quality service is paramount, and keeping track of customer experiences helps us guide readers toward the best processing solutions for their unique needs.

Location & Ownership

The company is a registered ISO/MSP of Elavon, Inc., Georgia. Scott Kahn is the owner and Tommy Phelan is listed as managing partner of Nationwide Merchant Solutions, which is headquartered at 195 Main St. New Milford, New Jersey 07646.

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Overcharges Reported

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Testimonials & Complaints

How Did Nationwide Merchant Solutions Treat You?

Overcharges Reported

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1 User Reviews

  • Nathaniel Pauline

    I’ve been doing business with Nationwide Merchant Solutions for over a year now, and I can confidently say they’ve exceeded all my expectations. Their top-notch service and efficient payment processing solutions have made my life as a business owner so much easier. The team at Nationwide is always available to assist me, and they go above and beyond to ensure my business runs smoothly. From setting up my merchant account to handling any technical issues, they’ve been a reliable partner every step of the way.

    Nationwide’s seamless integration with my existing systems has streamlined my payment processes, and their competitive rates have helped me save on transaction fees. I’m impressed with their cutting-edge technology and user-friendly interface, making it a breeze for both me and my customers to navigate.

    In a competitive business world, Nationwide Merchant Solutions stands out as a trustworthy and customer-oriented service provider. I highly recommend them to any business seeking a payment processing solution that’s efficient, reliable, and tailored to your needs.

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Overcharges Reported

Getting the lowest costs with Nationwide Merchant Solutions?
Probably not.
>>> See what we are finding <<<