Nationwide Merchant Solutions Review

Founded in 2006, Nationwide Merchant Solutions is a merchant account provider that serves most standard-risk business types within the U.S. The company should not be confused with Nationwide Payment Solutions, an unrelated Maine-based payment processor. Nationwide Merchant Solutions is a reseller of First Data (now Fiserv) and Elavon products and services.

Payment Processing

Nationwide Merchant Solutions facilitates the processing of all major debit and credit cards for a wide range of businesses. Their service offerings include EMV card readers and swipers, POS solutions, mobile payments, ACH processing, gift and loyalty programs, Level 3 processing, and virtual terminals and payment gateways. They also collaborate with various POS partners such as Aldelo, Aloga, Clover, Micros, PAX S300, Petroleum System, Squirrel, and Talech.

POS Systems

Nationwide Merchant Solutions provides Point of Sale (POS) systems suited for various business needs. These systems help manage in-person transactions, inventory, staff, and sales data.

Credit Card Terminals

The company offers a range of credit card terminals capable of accepting multiple payment types, including chip, swipe, and contactless.

E-Commerce Payment Processing

For businesses operating online, Nationwide Merchant Solutions provides tools and integrations for secure payment processing on websites and online stores.

Mobile Payment Solutions

Nationwide offers mobile payment solutions that enable businesses to process transactions using tablets or smartphones. This is particularly useful for events, pop-up stalls, or service-based businesses operating outside traditional storefronts.

Check Processing Services

In addition to card transactions, Nationwide also provides check processing services. This allows businesses to electronically accept and process checks, reducing fraud risk and streamlining the deposit process.

Loyalty and Gift Card Programs

To support customer engagement and retention, Nationwide Merchant Solutions offers customizable loyalty and gift card programs. These programs are designed to fit specific business needs, helping to drive repeat sales and enhance brand loyalty.

Minimal Complaints Found

Currently, we’ve only located one negative Nationwide Merchant Solutions review, and there’s no evidence suggesting any fraudulent activity or scam behavior by the company. Although one complaint mentions issues related to fund holds, Nationwide Merchant Solutions maintains a commendably clean complaint record, especially considering its decade-long presence in the industry. It’s noteworthy that confusion with a similarly named company, Nationwide Payment Solutions, hasn’t significantly impacted Nationwide Merchant Solutions’ reputation. If you have your own experience with Nationwide Merchant Solutions, feel free to share it in the comments below.

Nationwide Merchant Solutions Legal Standing and Penalties

There are no ongoing class-action lawsuits or FTC complaints against Nationwide Merchant Solutions. Customers seeking recourse against the company can consider reporting their concerns to relevant regulatory bodies.

Nationwide Merchant Solutions Customer Support Channels

While the company’s website lacks dedicated contact information for customer support, it does provide general email and phone contacts. Despite the absence of publicly available support lines, Nationwide Merchant Solutions seems effective in handling complaints internally before they escalate to public forums. Its approach to customer service aligns with that of top payment processors in the industry.

PaymentPop Rating for Nationwide Merchant Solutions

Negative Feedback

There are no negative reviews published about Nationwide Merchant Solutions on the PaymentPop website.

Nationwide Merchant Solutions BBB Rating

Nationwide Merchant Solutions currently has an “A+” rating with the Better Business Bureau and has been BBB-accredited since June 2018. The company has received 0 complaints to its BBB profile in the past three years. It also has 0 informal reviews on its BBB profile, although it should be noted that these reviews are not subject to verification by the BBB.

An “A” Performance Overall

Considering the company’s spotless BBB profile, we are inclined to agree with the BBB’s rating. Readers should note, however, that there are reasons to view the BBB’s information with skepticism.

Google Maps Rating for Nationwide Merchant Solutions

Nationwide Merchant Solutions has a 4.8 out of 5 star rating based on 19 user reviews on Google Maps.

Positive Feedback

Great customer service, quickly responded to any questions I had and beat any company on their rates!!! I highly recommend!!!

Negative Feedback

There are no negative reviews published about Nationwide Merchant Solutions on Google Maps.

Nationwide Merchant Solutions Pricing

Current information regarding Nationwide Merchant Solutions fees or contract details is limited. The company’s website does not disclose specific rates or fees. However, it states the absence of contracts or cancellation fees. Various sources suggest that Nationwide charges a $10 monthly fee and a $25 monthly minimum fee, in addition to a monthly PCI compliance fee. These terms have not been the subject of significant merchant complaints, indicating customer satisfaction. The company is known for offering interchange-pluspricing.

Nationwide Merchant Solutions presents several POS systems, including Clover, priced between $999 and $1,199. It is not explicitly stated whether Nationwide Merchant Solutions leases or resells Clover or other POS systems.

Virtual Terminal and Payment Gateway Pricing

Nationwide Merchant Solutions also provides virtual terminal and payment gateway services. While specific pricing details are not provided, the company uses Authorize.Net for its gateway services. Authorize.Net typically charges a 2.9% rate plus $0.30 per transaction, a $25 monthly gateway fee, and a $0.10 batch fee. However, as a reseller, Nationwide Merchant Solutions may modify these fees.

Level 3 Processing Services

Nationwide Merchant Solutions offers Level 3 processing, catering to B2B and B2G transactions using corporate credit cards. This service requires specific payment processing technology to handle the increased data transmission needed for these types of transactions. Level 3 processing uses different interchange rates compared to standard consumer credit transactions.

No Contract Complaints

While details about Nationwide’s contract terms are not fully transparent, the lack of significant complaints about Nationwide Merchant Solutions suggests that their pricing and fees are generally acceptable to their clients. This implies that Nationwide’s offerings might be competitive with some of the most affordable merchant accounts in the market. For those with firsthand experience with Nationwide Merchant Solutions’ contract terms, please consider sharing your insights in the comments section below.

No Sales Complaints

Nationwide Merchant Solutions appears to utilize a combination of inside sales, independently contracted outside sales agents, strategic partnerships, and traditional advertising to market its services. The use of independent sales agents typically corresponds to high complaint rates for companies, but Nationwide Merchant Solutions appears to be an exception. We cannot find any Nationwide Merchant Solutions reviews that mention the company’s sales team.

This compares favorably to our list of best credit card processors.

No Deceptive Quotes

In addition, the company’s website is devoid of misleading “teaser” rates and even promotes interchange-pluspricing, the most transparent pricing model available. Nationwide accordingly receives an “A” in this category.

Nationwide Merchant Solutions is regarded as a reliable credit card processing provider based on all available information. The company has received few online complaints and promotes a transparent pricing model, which appeals to businesses seeking straightforward merchant services. Despite its strong rating, readers should diligently review all contract terms before committing and compare Nationwide Merchant Solutions’ pricing with that of the top credit card processors to secure the most favorable terms.

As always, we will continue to monitor client feedback and adjust our rating accordingly. Ensuring that businesses receive fair, competitive, and high-quality service is paramount, and keeping track of customer experiences helps us guide readers toward the best processing solutions for their unique needs.