Nationwide Merchant Solutions 2023: Reviews & Complaints
Founded in 2006, Nationwide Merchant Solutions is a merchant account provider that serves most standard-risk business types within the U.S. The company should not be confused with Nationwide Payment Solutions, an unrelated Maine-based payment processor. Nationwide Merchant Solutions is a reseller of First Data (now Fiserv) and Elavon products and services.
Before we dive in, here’s a short summary of what we’ll cover:
- Nationwide Merchant Solutions’ various payment processing services, including Level 3 processing.
- Nationwide Merchant Solutions offers a wide variety of POS and EMV payment machines.
- Nationwide Merchant Solutions has almost no public complaints, and in fact has a glowing review in the comments below.
- The company’s contract is not publicly available, but the known fees are reasonable.
Nationwide Merchant Solutions Payment Processing
Nationwide Merchant Solutions processes all major debit and credit cards for most business types. Their services include EMV card readers and swipers, POS solutions, mobile payments, ACH processing, gift and loyalty programs, Level 3 processing, and virtual terminals and payment gateways. The company also lists multiple POS partners including Aldelo, Aloga, Clover, Micros, PAX S300, Petroleum System, Squirrel, and Talech.
Nationwide Merchant Solutions POS Systems
Nationwide Merchant Solutions offers Point of Sale (POS) systems that cater to a wide range of businesses. These systems assist businesses in facilitating in-person transactions, while also managing inventory, staff, and sales data.
Credit Card Terminals
Nationwide provides a selection of credit card terminals that are designed to accept a myriad of payment types. Whether chip, swipe, or contactless, these devices ensure secure and efficient processing of transactions.
E-Commerce Payment Processing
For businesses venturing into the online realm, Nationwide Merchant Solutions extends its services to e-commerce platforms. They provide tools and integrations to securely process payments on websites and online stores.
Mobile Payment Solutions
Nationwide offers mobile payment solutions that allow businesses to process transactions anywhere using tablets or smartphones, perfect for events, pop-up stalls, or service-based businesses outside a traditional storefront.
Check Processing Services
In addition to card-based transactions, Nationwide offers check processing services. This allows businesses to accept and process checks electronically, reducing the risk of fraud and streamlining the deposit process.
Loyalty and Gift Card Programs
To enhance customer engagement and retention, Nationwide Merchant Solutions offers both loyalty and gift card program services. These programs can be tailored to fit the specific needs of a business, helping drive repeat sales and brand loyalty.
Location & Ownership
The company is a registered ISO/MSP of Elavon, Inc., Georgia. Scott Kahn is the owner and Tommy Phelan is listed as managing partner of Nationwide Merchant Solutions, which is headquartered at 195 Main St. New Milford, New Jersey 07646.
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Nationwide Merchant Solutions Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||<10|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
Low Complaint Total
We are currently able to locate only one negative Nationwide Merchant Solutions review, and there is no reason to believe that the company is a scam or a ripoff. One Nationwide Merchant Solutions complaint does mention issues with fund-holds. Nationwide’s generally clean complaint record is impressive for a company that has been active for over a decade, and doubly so considering that its name could so easily be confused with Nationwide Payment Solutions. If you have a Nationwide Merchant Solutions review to make, please do so in the comments below.
Nationwide Merchant Solutions Lawsuits and Fines
We have not found any outstanding class-action lawsuits or FTC complaints filed against National Merchant Solutions. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Nationwide Merchant Solutions Customer Support Options
The company’s website does not list any dedicated contact information for customer support, but it does provide general email and phone contacts. Despite its lack of publicly available customer support lines, Nationwide Merchant Solutions appears to do a solid job of resolving complaints in-house before they are taken to public forums and operates at a level comparable to top payment processors for customer service.
Nationwide Merchant Solutions Customer Service Options
- (855) 975-3331 – Toll-Free Customer Support
Other Support Options
- Customer support form
- Customer service email address at [email protected]
Nationwide Merchant Solutions Online Ratings
Here's How They Rate Online
Online Ratings Summary
No BBB Complaints
Nationwide Merchant Solutions currently has an “A+” rating with the Better Business Bureau and has been BBB-accredited since June 2018. The company has received 0 complaints to its BBB profile in the past three years. It also has 0 informal reviews on its BBB profile, although it should be noted that these reviews are not subject to verification by the BBB.
An “A” Performance Overall
Considering the company’s spotless BBB profile, we are inclined to agree with the BBB’s rating. Readers should note, however, that there are reasons to view the BBB’s information with skepticism.
Nationwide Merchant Solutions Fees, Rates & Costs
A Closer Look at The Contract
|Monthly & Annual Fees||Yes|
Nationwide Merchant Solutions Pricing
There is very little public, verifiable information about the standard Nationwide Merchant Solutions fees or contract at this time. The company does not list any specific rates or fees on its website, but it does claim that it has no contracts or cancellation fees. One third-party source claims that the company charges a $10 monthly fee and a $25 monthly minimum fee, while another source mentions a monthly PCI compliance fee. There are no merchant complaints that describe Nationwide’s contract terms or pricing as excessive, which is a positive sign. The company also promotes interchange-plus pricing.
The company also advertises a multitude of POS systems. Among these is Clover, whose equipment costs range from $999 to $1,199. With other options available it isn’t clear whether or not Nationwide Merchant Solutions leases or resells clover or other POS systems.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, Nationwide Merchant Solutions also dedicates a portion of its website to advertising its virtual terminal and payment gateway. Though pricing is not disclosed on either of those services, the company does advertise its gateway is run through Authorize.Net. Authorize.Net charges a rate of 2.9% plus $0.30 for transactions made through virtual terminals it hosts as well as a $25 monthly gateway fee and a $0.10 batch fee. However, as a reseller of these e-commerce services, Nationwide Merchant Solutions has the right to alter this pricing structure.
Level 3 Processing Services
In addition to its traditional merchant services, Nationwide Merchant Solutions also advertises that it provides Level 3 processing, which relies on different interchange rates than traditional consumer credit transactions. Accommodating those rates requires different payment processing technology from a merchant account provider to transmit the amount of data required to facilitate the transactions. These services are reserved for B2B and B2G purchases that utilize corporate credit cards.
No Contract Complaints
Although it is currently difficult to verify the details we have about Nationwide’s contract terms, the overall lack of Nationwide Merchant Solutions reviews filed against the company is a strong indicator that most clients are pleased with their rates and fees. Nationwide’s pricing could even rival some of the cheapest merchant accounts available. If you have any specific knowledge of the standard Nationwide Merchant Solutions contract, please share that information in the comment section below this review.
Nationwide Merchant Solutions Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Uses Independent Resellers||Yes|
|Discloses All Important Terms||No|
No Sales Complaints
Nationwide Merchant Solutions appears to utilize a combination of inside sales, independently contracted outside sales agents, strategic partnerships, and traditional advertising to market its services. The use of independent sales agents typically corresponds to high complaint rates for companies, but Nationwide Merchant Solutions appears to be an exception. We cannot find any Nationwide Merchant Solutions reviews that mention the company’s sales team.
This compares favorably to our list of best credit card processors.
No Deceptive Quotes
In addition, the company’s website is devoid of misleading “teaser” rates and even promotes interchange-plus pricing, the most transparent pricing model available. Nationwide accordingly receives an “A” in this category.
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