In this review of Nationwide Merchant Solutions, we will provide a detailed overview of the company's payment processing solutions, including credit card processing, point-of-sale systems, and e-commerce services. We will discuss the pricing structure, contract terms, and customer feedback to give you a clear understanding of what Nationwide Merchant Solutions offers. Additionally, we will examine the transparency of their fees, the quality of their customer support, and the overall satisfaction levels reported by their clients. By the end of this article, you will have a comprehensive understanding of whether Nationwide Merchant Solutions meets your business's payment processing needs.
About Nationwide Merchant Solutions
Founded in 2006, Nationwide Merchant Solutions is a merchant account provider that serves most standard-risk business types within the U.S. The company should not be confused with Nationwide Payment Solutions, an unrelated Maine-based payment processor. Nationwide Merchant Solutions is a reseller of First Data (now Fiserv) and Elavon products and services.
Nationwide Merchant Solutions Products and Services
Payment Processing
Nationwide Merchant Solutions facilitates the processing of all major debit and credit cards for a wide range of businesses. Their service offerings include EMV card readers and swipers, POS solutions, mobile payments, ACH processing, gift and loyalty programs, Level 3 processing, and virtual terminals and payment gateways. They also collaborate with various POS partners such as Aldelo, Aloga, Clover, Micros, PAX S300, Petroleum System, Squirrel, and Talech.
POS Systems
Nationwide Merchant Solutions provides Point of Sale (POS) systems suited for various business needs. These systems help manage in-person transactions, inventory, staff, and sales data.
Credit Card Terminals
The company offers a range of credit card terminals capable of accepting multiple payment types, including chip, swipe, and contactless. These devices are designed to ensure secure and efficient transaction processing.
E-Commerce Payment Processing
For businesses operating online, Nationwide Merchant Solutions provides tools and integrations for secure payment processing on websites and online stores.
Mobile Payment Solutions
Nationwide offers mobile payment solutions that enable businesses to process transactions using tablets or smartphones. This is particularly useful for events, pop-up stalls, or service-based businesses operating outside traditional storefronts.
Check Processing Services
In addition to card transactions, Nationwide also provides check processing services. This allows businesses to electronically accept and process checks, reducing fraud risk and streamlining the deposit process.
Loyalty and Gift Card Programs
To support customer engagement and retention, Nationwide Merchant Solutions offers customizable loyalty and gift card programs. These programs are designed to fit specific business needs, helping to drive repeat sales and enhance brand loyalty.
Nationwide Merchant Solutions Customer Reviews
Here's What Their Clients Say
Customer Reviews Summary
Total Online Complaints
<10
Live Customer Support
Yes
Most Common Complaint
N/A
Recent Lawsuits
No
Minimal Complaints Found
Currently, we’ve only located one negative Nationwide Merchant Solutions review, and there’s no evidence suggesting any fraudulent activity or scam behavior by the company. Although one complaint mentions issues related to fund holds, Nationwide Merchant Solutions maintains a commendably clean complaint record, especially considering its decade-long presence in the industry. It’s noteworthy that confusion with a similarly named company, Nationwide Payment Solutions, hasn’t significantly impacted Nationwide Merchant Solutions’ reputation. If you have your own experience with Nationwide Merchant Solutions, feel free to share it in the comments below.
Nationwide Merchant Solutions Legal Standing and Penalties
Nationwide Merchant Solutions Customer Support Channels
While the company’s website lacks dedicated contact information for customer support, it does provide general email and phone contacts. Despite the absence of publicly available support lines, Nationwide Merchant Solutions seems effective in handling complaints internally before they escalate to public forums. Its approach to customer service aligns with that of top payment processors in the industry.
Nationwide Merchant Solutions Customer Service Number
Nationwide Merchant Solutions currently has an “A+” rating with the Better Business Bureau and has been BBB-accredited since June 2018. The company has received 0 complaints to its BBB profile in the past three years. It also has 0 informal reviews on its BBB profile, although it should be noted that these reviews are not subject to verification by the BBB.
An “A” Performance Overall
Considering the company’s spotless BBB profile, we are inclined to agree with the BBB’s rating. Readers should note, however, that there are reasons to view the BBB’s information with skepticism.
Current information regarding Nationwide Merchant Solutions fees or contract details is limited. The company’s website does not disclose specific rates or fees. However, it states the absence of contracts or cancellation fees. Various sources suggest that Nationwide charges a $10 monthly fee and a $25 monthly minimum fee, in addition to a monthly PCI compliance fee. These terms have not been the subject of significant merchant complaints, indicating customer satisfaction. The company is known for offering interchange-plus pricing.
Nationwide Merchant Solutions presents several POS systems, including Clover, priced between $999 and $1,199. It is not explicitly stated whether Nationwide Merchant Solutions leases or resells Clover or other POS systems.
Virtual Terminal and Payment Gateway Pricing
Nationwide Merchant Solutions also provides virtual terminal and payment gateway services. While specific pricing details are not provided, the company uses Authorize.Net for its gateway services. Authorize.Net typically charges a 2.9% rate plus $0.30 per transaction, a $25 monthly gateway fee, and a $0.10 batch fee. However, as a reseller, Nationwide Merchant Solutions may modify these fees.
Level 3 Processing Services
Nationwide Merchant Solutions offers Level 3 processing, catering to B2B and B2G transactions using corporate credit cards. This service requires specific payment processing technology to handle the increased data transmission needed for these types of transactions. Level 3 processing uses different interchange rates compared to standard consumer credit transactions.
No Contract Complaints
While details about Nationwide’s contract terms are not fully transparent, the lack of significant complaints about Nationwide Merchant Solutions suggests that their pricing and fees are generally acceptable to their clients. This implies that Nationwide’s offerings might be competitive with some of the most affordable merchant accounts in the market. For those with firsthand experience with Nationwide Merchant Solutions’ contract terms, please consider sharing your insights in the comments section below.
Nationwide Merchant Solutions appears to utilize a combination of inside sales, independently contracted outside sales agents, strategic partnerships, and traditional advertising to market its services. The use of independent sales agents typically corresponds to high complaint rates for companies, but Nationwide Merchant Solutions appears to be an exception. We cannot find any Nationwide Merchant Solutions reviews that mention the company’s sales team.
In addition, the company’s website is devoid of misleading “teaser” rates and even promotes interchange-plus pricing, the most transparent pricing model available. Nationwide accordingly receives an “A” in this category.
Our Nationwide Merchant Solutions Review Summary
Our Final Thoughts
Nationwide Merchant Solutions is regarded as a reliable credit card processing provider based on all available information. The company has received few online complaints and promotes a transparent pricing model, which appeals to businesses seeking straightforward merchant services. Despite its strong rating, readers should diligently review all contract terms before committing and compare Nationwide Merchant Solutions’ pricing with that of the top credit card processors to secure the most favorable terms.
As always, we will continue to monitor client feedback and adjust our rating accordingly. Ensuring that businesses receive fair, competitive, and high-quality service is paramount, and keeping track of customer experiences helps us guide readers toward the best processing solutions for their unique needs.
Location & Ownership
The company is a registered ISO/MSP of Elavon, Inc., Georgia. Scott Kahn is the owner and Tommy Phelan is listed as managing partner of Nationwide Merchant Solutions, which is headquartered at 195 Main St. New Milford, New Jersey 07646.
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In the late 2000s, as a broke college student struggling to make ends meet, I was contacted by a merchant services company after uploading my resume to a job listings website. This company promised substantial commissions and ongoing residual income for simply persuading businesses to accept credit card payments. It seemed straightforward enough—after all, what business doesn’t need to process credit card payments? Following a phone interview with a persuasive “sales director,” I found myself embarking on what I believed would be an easy job that would significantly boost my bank account with reliable monthly income and large sales commissions. However, the lessons I learned would profoundly change my life in ways I could never have imagined.
After completing my sales training, I hit the ground running, eager to make sales. This broke college student was determined to improve his financial situation! My first attempt at a cold call, with no prior appointment, ended with a burly man in his 50s yelling at me to leave, claiming he had been “totally robbed” by someone like me before. As I hastily exited, puzzled and intimidated by his reaction, I couldn’t help but wonder what he meant. Throughout the day, I encountered similar hostility from other business owners, all expressing disdain for the industry I had been so excited to join that morning. Confused and curious, I decided to shift my approach from selling to listening.
I quickly uncovered that the merchant services sector was riddled with unethical practices, including hidden fees, deceptive marketing, fine-print traps, and much more. It dawned on me that I had nearly been tricked by a dubious company into selling overpriced services under contracts with long-term commitments, all without being fully aware of what I was promoting. Outraged, I resigned from that company but learned that there were indeed ethical credit card processing companies that treated their clients fairly. Over the next four years, I worked for one such company, assisting hundreds of businesses in securing cost-effective processing solutions. Yet, I also met many more who had been misled and trapped in onerous service agreements. Determined to help people steer clear of these unscrupulous providers, I launched this website in my spare time, dedicating myself to researching and sharing my findings on every merchant account provider I could investigate.
Gradually, more and more business owners began to discover my articles. As word spread, search engines started to rank my content highly, amplifying its reach. My efforts were making a difference! Eventually, the website garnered enough traffic to enable me to leave my job and focus on it full-time, a journey that has now spanned over a decade. This path has not been without its challenges; unscrupulous company owners have tried to intimidate and sue me into silence on several occasions. Yet, I have stood firm against each threat. Here I am, continuing to publish reviews and articles, hoping to safeguard others from the pitfalls of the credit card processing industry.
If you believe in my mission and wish to contribute, please share my articles on your websites and social media. Thank you for visiting!
Testimonials & Complaints
How Did Nationwide Merchant Solutions Treat You?
1 User Reviews
Nathaniel Pauline
I’ve been doing business with Nationwide Merchant Solutions for over a year now, and I can confidently say they’ve exceeded all my expectations. Their top-notch service and efficient payment processing solutions have made my life as a business owner so much easier. The team at Nationwide is always available to assist me, and they go above and beyond to ensure my business runs smoothly. From setting up my merchant account to handling any technical issues, they’ve been a reliable partner every step of the way.
Nationwide’s seamless integration with my existing systems has streamlined my payment processes, and their competitive rates have helped me save on transaction fees. I’m impressed with their cutting-edge technology and user-friendly interface, making it a breeze for both me and my customers to navigate.
In a competitive business world, Nationwide Merchant Solutions stands out as a trustworthy and customer-oriented service provider. I highly recommend them to any business seeking a payment processing solution that’s efficient, reliable, and tailored to your needs.
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Nathaniel Pauline
I’ve been doing business with Nationwide Merchant Solutions for over a year now, and I can confidently say they’ve exceeded all my expectations. Their top-notch service and efficient payment processing solutions have made my life as a business owner so much easier. The team at Nationwide is always available to assist me, and they go above and beyond to ensure my business runs smoothly. From setting up my merchant account to handling any technical issues, they’ve been a reliable partner every step of the way.
Nationwide’s seamless integration with my existing systems has streamlined my payment processes, and their competitive rates have helped me save on transaction fees. I’m impressed with their cutting-edge technology and user-friendly interface, making it a breeze for both me and my customers to navigate.
In a competitive business world, Nationwide Merchant Solutions stands out as a trustworthy and customer-oriented service provider. I highly recommend them to any business seeking a payment processing solution that’s efficient, reliable, and tailored to your needs.