Nationwide Merchant Solutions Reviews & Complaints
Company Overview
Founded in 2006, Nationwide Merchant Solutions is a merchant account provider that serves most standard-risk business types within the U.S. The company should not be confused with Nationwide Payment Solutions, an unrelated Maine-based payment processor. Nationwide Merchant Solutions is a reseller of First Data (now Fiserv) and Elavon products and services.
Nationwide Merchant Solutions Payment Processing
Nationwide Merchant Solutions processes all major debit and credit cards for most business types. Their services include EMV card readers and swipers, POS solutions, mobile payments, ACH processing, gift and loyalty programs, Level 3 processing, and virtual terminals and payment gateways. The company also lists multiple POS partners including Aldelo, Aloga, Clover, Micros, PAX S300, Petroleum System, Squirrel, and Talech.
Nationwide Merchant Solutions POS Systems
Nationwide Merchant Solutions offers Point of Sale (POS) systems that cater to a wide range of businesses. These systems assist businesses in facilitating in-person transactions, while also managing inventory, staff, and sales data.
Credit Card Terminals
Nationwide provides a selection of credit card terminals that are designed to accept a myriad of payment types. Whether chip, swipe, or contactless, these devices ensure secure and efficient processing of transactions.
E-Commerce Payment Processing
For businesses venturing into the online realm, Nationwide Merchant Solutions extends its services to e-commerce platforms. They provide tools and integrations to securely process payments on websites and online stores.
Mobile Payment Solutions
Nationwide offers mobile payment solutions that allow businesses to process transactions anywhere using tablets or smartphones, perfect for events, pop-up stalls, or service-based businesses outside a traditional storefront.
Check Processing Services
In addition to card-based transactions, Nationwide offers check processing services. This allows businesses to accept and process checks electronically, reducing the risk of fraud and streamlining the deposit process.
Loyalty and Gift Card Programs
To enhance customer engagement and retention, Nationwide Merchant Solutions offers both loyalty and gift card program services. These programs can be tailored to fit the specific needs of a business, helping drive repeat sales and brand loyalty.
Location & Ownership
The company is a registered ISO/MSP of Elavon, Inc., Georgia. Scott Kahn is the owner and Tommy Phelan is listed as managing partner of Nationwide Merchant Solutions, which is headquartered at 195 Main St. New Milford, New Jersey 07646.
Nationwide Merchant Solutions Customer Reviews
Here's What Their Clients Say
Total Online Complaints | <10 |
---|---|
Live Customer Support | Yes |
Most Common Complaint | N/A |
Recent Lawsuits | No |
Minimal Complaints Found
Currently, we’ve only located one negative Nationwide Merchant Solutions review, and there’s no evidence suggesting any fraudulent activity or scam behavior by the company. Although one complaint mentions issues related to fund holds, Nationwide Merchant Solutions maintains a commendably clean complaint record, especially considering its decade-long presence in the industry. It’s noteworthy that confusion with a similarly named company, Nationwide Payment Solutions, hasn’t significantly impacted Nationwide Merchant Solutions’ reputation. If you have your own experience with Nationwide Merchant Solutions, feel free to share it in the comments below.
Nationwide Merchant Solutions Legal Standing and Penalties
There are no ongoing class-action lawsuits or FTC complaints against Nationwide Merchant Solutions. Customers seeking recourse against the company can consider reporting their concerns to relevant regulatory bodies.
Nationwide Merchant Solutions Customer Support Channels
While the company’s website lacks dedicated contact information for customer support, it does provide general email and phone contacts. Despite the absence of publicly available support lines, Nationwide Merchant Solutions seems effective in handling complaints internally before they escalate to public forums. Its approach to customer service aligns with that of top payment processors in the industry.
Nationwide Merchant Solutions Customer Service Number
- (855) 975-3331 – Toll-Free Customer Support
Other Support Options
- Customer support form
- Customer service via email at [email protected]
Nationwide Merchant Solutions Online Ratings
Here's How They Rate Online
BBB Reports | 0 |
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No BBB Complaints
Nationwide Merchant Solutions currently has an “A+” rating with the Better Business Bureau and has been BBB-accredited since June 2018. The company has received 0 complaints to its BBB profile in the past three years. It also has 0 informal reviews on its BBB profile, although it should be noted that these reviews are not subject to verification by the BBB.
An “A” Performance Overall
Considering the company’s spotless BBB profile, we are inclined to agree with the BBB’s rating. Readers should note, however, that there are reasons to view the BBB’s information with skepticism.
Nationwide Merchant Solutions Fees, Rates & Costs
A Closer Look at The Contract
Cancellation Penalties | No |
---|---|
Monthly & Annual Fees | Yes |
Processing Rates | Interchange-Plus |
Equipment Leasing | Yes |
Nationwide Merchant Solutions Pricing
Current information regarding Nationwide Merchant Solutions fees or contract details is limited. The company’s website does not disclose specific rates or fees. However, it states the absence of contracts or cancellation fees. Various sources suggest that Nationwide charges a $10 monthly fee and a $25 monthly minimum fee, in addition to a monthly PCI compliance fee. These terms have not been the subject of significant merchant complaints, indicating customer satisfaction. The company is known for offering interchange-plus pricing.
Nationwide Merchant Solutions presents several POS systems, including Clover, priced between $999 and $1,199. It is not explicitly stated whether Nationwide Merchant Solutions leases or resells Clover or other POS systems.
Virtual Terminal and Payment Gateway Pricing
Nationwide Merchant Solutions also provides virtual terminal and payment gateway services. While specific pricing details are not provided, the company uses Authorize.Net for its gateway services. Authorize.Net typically charges a 2.9% rate plus $0.30 per transaction, a $25 monthly gateway fee, and a $0.10 batch fee. However, as a reseller, Nationwide Merchant Solutions may modify these fees.
Level 3 Processing Services
Nationwide Merchant Solutions offers Level 3 processing, catering to B2B and B2G transactions using corporate credit cards. This service requires specific payment processing technology to handle the increased data transmission needed for these types of transactions. Level 3 processing uses different interchange rates compared to standard consumer credit transactions.
No Contract Complaints
While details about Nationwide’s contract terms are not fully transparent, the lack of significant complaints about Nationwide Merchant Solutions suggests that their pricing and fees are generally acceptable to their clients. This implies that Nationwide’s offerings might be competitive with some of the most affordable merchant accounts in the market. For those with firsthand experience with Nationwide Merchant Solutions’ contract terms, please consider sharing your insights in the comments section below.
Nationwide Merchant Solutions Employee Reviews & Sales Tacitcs
Should You Work For Them?
Uses Independent Resellers | Yes |
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Telemarketing | Possible |
Misleading Marketing | No |
Discloses All Important Terms | No |
No Sales Complaints
Nationwide Merchant Solutions appears to utilize a combination of inside sales, independently contracted outside sales agents, strategic partnerships, and traditional advertising to market its services. The use of independent sales agents typically corresponds to high complaint rates for companies, but Nationwide Merchant Solutions appears to be an exception. We cannot find any Nationwide Merchant Solutions reviews that mention the company’s sales team.
This compares favorably to our list of best credit card processors.
No Deceptive Quotes
In addition, the company’s website is devoid of misleading “teaser” rates and even promotes interchange-plus pricing, the most transparent pricing model available. Nationwide accordingly receives an “A” in this category.
Our Nationwide Merchant Solutions Review Summary
Our Final Thoughts
Nationwide Merchant Solutions rates as a reliable credit card processing provider according to all available information. The company has not received a significant number of online complaints, and it actively promotes the most transparent pricing model available. Despite its high rating, readers are encouraged to review all contract terms before signing up for service and to compare the company’s pricing to the top overall credit card processors. We will continue to monitor client feedback and adjust our rating as necessary.
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Nathaniel Pauline
I’ve been doing business with Nationwide Merchant Solutions for over a year now, and I can confidently say they’ve exceeded all my expectations. Their top-notch service and efficient payment processing solutions have made my life as a business owner so much easier. The team at Nationwide is always available to assist me, and they go above and beyond to ensure my business runs smoothly. From setting up my merchant account to handling any technical issues, they’ve been a reliable partner every step of the way.
Nationwide’s seamless integration with my existing systems has streamlined my payment processes, and their competitive rates have helped me save on transaction fees. I’m impressed with their cutting-edge technology and user-friendly interface, making it a breeze for both me and my customers to navigate.
In a competitive business world, Nationwide Merchant Solutions stands out as a trustworthy and customer-oriented service provider. I highly recommend them to any business seeking a payment processing solution that’s efficient, reliable, and tailored to your needs.