A First American Payment Systems Reseller
Payscape, formerly known as PayScape Advisors, is a merchant account provider headquartered in Atlanta, Georgia. In 2015, Payscape acquired an e-commerce platform called Vendevor for an undisclosed sum. The company is a reseller of First American Payment Systems contracts. According to a company representative, Payscape was founded in 2004.
Acquisition by Payroc
On October 27, 2019, Payroc announced its acquisition of Payscape. Payroc also purchased NXGEN International and BluePay Canada as part of its acquisition of Payscape. According to a press release, the companies will consolidate into a singular entity in the coming months. For the time being, each will seemingly operate independently.
Payscape Location and Ownership
Payscape is a registered ISO/MSP of Fifth Third Bank, Cincinnati, Ohio, and is headquartered at 1438 W Peachtree St NE #220, Atlanta, Georgia. Adam Bloomston and Jeremy Wing serve as the company’s co-CEOs.
Payscape Review Table of Contents
- Costs & Contract: Payscape appears to offer a three-year contract through First American Payment Systems with a $495 early termination fee.
- Complaints & Service: Payscape has received more than 20 public complaints.
- BBB Rating: Payscape currently has an “A+” rating and has received 16 complaints and 10 reviews in the last 3 years. The company has been accredited by the Better Business Bureau since 2013.
- Sales & Marketing: It is unclear whether Payscape hires independently contracted sales agents, but the company has received a low-to-moderate number of complaints about its sales practices.
- Rates & Fees: How Merchants Got The Best Rates With Payscape
Types of Businesses Served
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Payscape Rates, Fees, and Costs
|Flat Rate||2.90% + $0.29|
|Keyed-in Rate||1.00% - 4.99%|
|Virtual Terminal Rate||1.00% - 4.99% + $0.10 - $0.15|
|Professional Plan Fee||$79 Per Month|
|Premium Plan Fee||$99 Per Month|
|Payment Gateway Fee||Up to $19.99 Per Month|
|Payment Gateway Setup Fee||Up to $75|
|Early Termination Fee||Up to $595|
|PCI Compliance Fee||$124.75 Per Year|
|Equipment Lease Cost||$99 Per Month (48 Month Term) or $178 Per Month (36 Month Term)|
|Equipment Lease Terms||36 - 48 Month (locked)|
According to a company representative, the standard Payscape contract is a three-year agreement that will renew for a one-year term unless canceled after the final 90 days but before the final 30 days of the initial term. The contract also includes a cancellation fee of $495 ($595 total if the merchant signs up for Secur-Chex check conversion) and an annual PCI compliance fee of $124.75. Both of these fees are higher than those offered by budget-friendly merchant accounts, and many business owners report receiving less competitive transaction rates than they were initially promised.
Virtual Terminal and Payment Gateway Pricing
Payscape has 3 separate plans for virtual terminal services that can facilitate online and mobile payments. The Standard plan costs $11.95 per device per month, $0.10 per transaction, and $65 for hardware purchased through iProcess. It includes unlimited users, custom tipping, real-time reporting, and a merchant dashboard. The Professional plan costs $12.95 per device per month, $0.12 per transaction, and $85 for hardware purchased through 1stPayMobile. It includes everything in the Standard plan plus recurring billing, multi-merchant views, text receipts, and an optional receipt printer. The Premium plan costs $19.99 per device per month, $0.00 per transaction, and a $75 setup fee. It includes everything in the Professional plan plus inventory management, EMV processing, Bluetooth compatibility, offline mode, customer card on file, analytics, and custom discounts. The transaction rates quoted by Payscape are probably not inclusive, as additional fees will be charged by each backend payment processor.
Payscape POS Pricing
Payscape offers three purchase plans (“Professional,” “All-In-One,” and “Premium”) and two lease agreements for its point-of-sale solution. The Professional plan starts at $79 per month, while the All-In-One and Premium plans start at $99 per month. The first leasing option costs $99 per month for 48 months, while the second leasing option costs $178 per month for 36 months. Both lease agreements include flat-rate processing of 2.9% plus $0.29 per transaction, an iPad, stand, printer, card reader, and cash drawer. We recommend purchasing rather than leasing whenever possible, as long-term lease agreements rarely favor merchants.
Other Payscape Fees
Many complainants also report surprise upon being notified of Payscape’s high cancellation fee, which indicates that it isn’t typically mentioned at the point of signing. A company representative also stated that merchants may choose between an annual fee or monthly minimum fees depending on a merchant’s size. Merchants are advised to read their contracts carefully and to keep in mind that many contract terms are often negotiable.Are you happy with your Payscape fees? Tell us about them before your go!
Payscape Complaints & Customer Reviews
|Total Online Complaints||40+|
|Live Customer Support||Yes|
|Most Common Complaint||Hidden Fees|
Low-to-Moderate Complaint Total
We were able to locate more than 40 negative Payscape reviews on this website and other consumer protection websites. Some of these complaints seem to have been posted by competitors; these have been disregarded for the purposes of our review. Common themes among legitimate complainants include nondisclosure of contract terms, difficulty reaching a representative, hidden fees, and difficulty cancelling service. Approximately one-third of these reviews received a response or rebuttal from a company representative, and in a handful of these cases, merchants returned to explain that they were satisfied with the company’s reaction. Although this is an encouraging sign, it is our belief that a proactive and available customer service team will address these complaints effectively before they are taken public. In addition, it appears as though many of these complaints were filed in the last 12-24 months.
We have not found any outstanding class-action lawsuits or FTC complaints filed against Payscape. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Payscape Customer Support Options
Payscape offers phone and email support as well as an online knowledge base for merchants. These options are the bare minimum we expect of top-rated payment processors for great customer service, but they do not appear to do a good job of resolving Payscape complaints in-house. The consistency of the company’s complaints inclines us to assign Payscape a “B” in this category.
Payscape BBB Rating Summary
Key Points - BBB
|Product & Service Complaints||9|
|Billing & Collection Complaints||3|
|Advertising & Sales Complaints||4|
|Guarantee & Warranty Complaints||0|
Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.
Over 10 Complaints
Accredited since 2013, the Better Business Bureau gives PayScape an “A+” rating based on 16 complaints filed within the last 36 months. Of the total complaints, 9 are regarding problems with products or services, 3 with billing and collection disputes, and 4 with advertising or sales issues. 6 of these complaints have been resolved with the assistance of the BBB, while the remaining 10 complaints were answered by the company but did not receive a final response from the merchant.
What Merchants Say
Payscape has also received 10 negative informal reviews to its BBB profile. The most recent review describes expensive fees for small businesses:
Their customer service was just ok but they raised their junk fees so many times that it is not affordable for my small business. I was stuck in a contract, which thankfully is over now. Cancelling the service and searching for another processor
Small to mid-sized merchants may pay for features and rates not necessary for the scope of their business. Reviewing which merchant accounts are best suited for small businesses can help them find the right fit.
A “B” Performance
Given these figures, we have adjusted the BBB’s rating to a “B.”
Truth In Marketing & Advertising
|Employs Independent Resellers||No|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
Outside Sales Team
Payscape appears to primarily utilize telemarketing, email campaigns, and outside account managers to market its services. As of this update, it is unclear whether Payscape employs independent sales agents, but the company does appear to have outside sales teams at numerous offices across the country. Generally speaking, W2-employed sales teams receive higher compensation and more training than independently contracted agents, resulting in fewer merchant complaints.
Payscape Mobile Payment Quotes
Payscape’s mobile payments page lists three pricing plans: “Standard,” “Professional,” and “Premium.” All three plans quote transaction fees of either $0.00 or $0.12. These costs only represent Payscape’s add-on transaction fees and do not include the per-transaction fees that will be charged by the mobile payment processors that offer Payscape’s services. Merchants should therefore assume that their cost to process an individual transaction is much higher than what is shown on the Payscape website.
Some Sales Complaints
In the case of Payscape, the company’s sales team appears to receive more complaints than is typical of an in-house staff. Multiple complainants cite nondisclosure of contract terms, misrepresentation of rates, and agent unavailability (sometimes due to the agent no longer being employed with Payscape without the merchant’s knowledge). These complaints have been filed less frequently in recent months, but the few that continue to trickle in still mention disclosure issues. If you suspect that you have been misled by a Payscape agent, you can double-check your monthly bill with a third-party statement audit.
Payscape Marketing Example
About Phillip Parker
Thank you for reading my review. I hope that it has helped you with your research.
Why I'm Qualified to Write About Credit Card Processing and Merchant Account Services
I'm a former credit card processing sales director who left the industry because I didn't like how it takes advantage of small business owners. It feeds like a leech on businesses and thrives by imposing fees that are nearly impossible to comprehend. Seeing a need for change, I left and built this website help business owners better understand the industry, research merchant services providers, and get refunds of excessive merchant account fees. My experience of working "behind the curtain" in the industry, and using that knowledge for good, has resulted in millions of dollars returned to hard-working small business owners as well as enterprise-level companies.
From the time that I starting working in the merchant services industry to when I left to create this website, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this "insider" knowledge to myself. To lift the fog, I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers on this website.