Overview

Payscape (payscapeadvisors.com), formerly known as “PayScape Advisors,” is a merchant account provider headquartered in Atlanta, Georgia. The company is a reseller of First American Payment Systems contracts. According to a company representative, Payscape was founded in 2004. Payscape is a registered ISO/MSP of Fifth Third Bank, Cincinnati, Ohio, and is headquartered at 729 Lambert Dr., Atlanta, Georgia 30324. Adam Bloomston and Jeremy Wing serve as the company’s co-CEOs.

Payscape Products and Services

Industries

  • Retail
  • E-commerce
  • Mobile
  • International
  • Non-profit
  • Healthcare
b

Sales & Marketing

Key Points - Sales & Marketing

Employs Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms No

Payscape appears to primarily utilize telemarketing, email campaigns, and outside account managers to market its services. As of this update, it is unclear whether Payscape employs independent sales agents, but the company does appear to have outside sales teams at numerous offices across the country. Generally speaking, W2-employed sales teams receive higher compensation and more training than independently contracted agents, resulting in fewer merchant complaints. In the case of Payscape, the company’s sales team appears to receive more complaints than is typical of an in-house staff. Multiple complainants cite nondisclosure of contract terms, misrepresentation of rates, and agent unavailability (sometimes due to the agent no longer being employed with Payscape without the merchant’s knowledge). These complaints have been filed less frequently in recent months, but the few that continue to trickle in still mention disclosure issues.

Payscape Marketing Example

c

Costs & Contract

Key Points - Costs & Contract

Swiped Rate Variable
Keyed-in Rate Variable
Early Termination Fee $495
PCI Compliance Fee $124.75 Per Year
Equipment Lease Terms Variable

According to a company representative, the standard Payscape contract is a three-year agreement that will renew for a one-year term unless cancelled after the final 90 days but before the final 30 days of the initial term. The contract also includes a cancellation fee of $495 ($595 total if the merchant signs up for Secur-Chex check conversion) and an annual PCI compliance fee of $124.75. Both of these fees are higher than the industry average, and many merchants report receiving less competitive transaction rates than they were initially promised. Many complainants also report surprise upon being notified of the high cancellation fee, which indicates that it isn’t typically mentioned at the point of signing. A company representative also stated that merchants may choose between an annual fee or monthly minimum fees depending on a merchant’s size. Merchants are advised to read their contracts carefully and to keep in mind that many contract terms are often negotiable.

b

Complaints & Service

Key Points - Complaints & Service

Total Online Complaints 25+
Live Customer Support Yes
Most Common Complaint N/A

We were able to locate roughly 30 negative Payscape reviews on this website and other consumer protection websites. Some of these complaints seem to have been posted by competitors; these have been disregarded for the purposes of our review. Common themes among legitimate complainants include nondisclosure of contract terms, difficulty reaching a representative, hidden fees, and difficulty cancelling service. Approximately one-third of these reviews received a response or rebuttal from a company representative, and in a handful of these cases, merchants returned to explain that they were satisfied with the company’s reaction. Although this is an encouraging sign, it is our belief that a proactive and available customer service team will address these complaints effectively before they are taken public. In addition, it appears as though many of these complaints were filed in the last 12-24 months. The consistency of these complaints inclines us to assign Payscape a “B-” in this category.

b

BBB

Key Points - BBB

Product & Service Complaints 13
Billing & Collection Complaints 5
Advertising & Sales Complaints 4
Guarantee & Warranty Complaints 0
Delivery Complaints 0

Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.

As of this update, the Better Business Bureau is giving PayScape a “A+” rating based on 22 complaints filed within the last 36 months. Of the total complaints, 13 are regarding problems with products or services, five with billing and collection disputes, and four with advertising or sales issues. Ten of these complaints have been resolved with the assistance of the BBB, while the remaining complaints either were resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant. Given these figures, we have adjusted the BBB’s rating to a “B-.”

PayScape Logo

Payscape Bottom Line

According to our rating system, Payscape rates as a slightly above average merchant account provider. The company has received a fairly consistent pattern of reviews complaining about undesirable and undisclosed contract terms, but Payscape’s responses to these complaints and its improvement in its BBB rating have raised its overall score.

Phillip Parker is a former merchant services agent turned small business advocate and the author of "Fee Sweep," which teaches merchants how to dramatically lower their processing rates, eliminate junk fees, and avoid fine-print scams. He founded CardPaymentOptions.com to help merchants enact positive change in the credit card processing industry. Schedule a Consultation with Phillip

Schedule a Consultation with Phillip

25 Reviews Leave Your Review Below

  1. I can confirm the claim that canceling is very difficult. When I spoke to someone in their cancellation department I was told that I only had a one month window once every three years that I could act within to close my account. Upon closing, I would be charged a $495 cancellation fee. This is despite being an online vendor with no payment processing equipment provided to us. We never actually used the service but were forced to register when our online invoicing provider got bought out by them. I can not believe a company is able to get away with this. I will be filing with the BBB.

  2. My name is Sreenu Pamidi. Payscape is the worst credit card processor I have been around. Recently I took their service and they hided all the fees and all the charges. In the first month of processing $9000 they charged me more than $600 worth of fees and I am
    Still fighting to get back my fees that is not mentioned in the contract. In the second month we processed $14000 and they charged me more than $800 worth of fees. By the way 80% of the processing is debit card. This company is just ripoff and please never ever sign up with this company. Please never sign any contract. Customer service is worst. The guy I am working with is just very slow and keeps saying he will get my money back and all that. It has been more than a month I cancelled this service and I still didn’t have my refund on he fees he said he will get refund for. Please never again signup with this company.

  3. Sincere thanks goes out to the Payscape team. I have been a customer since early 2011. That is quite a lot of time with any merchant services company. I get at least 2 to 3 calls per day from companies wanting me to change my merchant services and always tell them no, so thanks Payscape for finally forcing me to do so. When my terminal no longer worked suddenly one morning this week I called to get support in getting it running again. I was told that the certification on the machine had expired. I was told that they had contacted me regarding replacement between October and February but I never heard from them and was totally caught off guard by my machine suddenly not working. Cost to replace the machine I had replaced only a year and a half ago was $475. I could get the machine by the following Tuesday but was dead in the water until then. The bank right around the corner has been after my business for years, so I pulled a years worth of statements and took them around the corner. I will be up and running Tuesday with a $275 machine that does what I need and a savings of $69 per month in fees. Thanks so much Payscape for being greedy jerks and forcing me to do what I should have done years ago. I am sure you won’t miss my business, and I know I won’t miss paying that extra $69 per month to a company that has crappy service and does not value my 5 year business relationship. BTW I will be sure to let all my professional associates know how appreciative I am too. Good luck from your former client. See ya!

  4. Payscape is the most costly mistake I’ve done for my business. I was getting 2.25% a swipe with my processor for Shopkeep. Had a Payscape Account Manager come into my store and tell me they would get me 7 points charge instead of 25 points that I was paying. Sounded too good to be true but I fell for it. January 2016 was split evenly in days between Payscape and Shopkeep. Shopkeep processed about $300 more than Payscape and still charged me $30 LESS in fees that Payscape did.

    I contacted the Account Manager and they told me they were confused and sent it up. Heard nothing back from then until I contacted them informing that I was going back to Shopkeep at the end of February. THEN is when they had a copy/paste answer of why I was charged the way I was and THEN I was informed of the 3 years contract I agreed to but never was shown. I had to ask for a copy of the contract since I was never given a copy of it in the first place. Had to spend $495 cancellation fee to close with them and it explicitly said “… so as stated in the letter, you will receive one final billing…” and that letter stated $495.

    The month of February was through Payscape and they charged me around $60 more then Shopkeep would have for the same amount. I ended processing February 28th, 2016 with them which should have been settled February 29th (leap year) but NO it was settled March 1st. So I come to see a minimum monthly fee charged to my account for March processing. When contacted again the person said “a valid charge.” I’ve now put a claim through my bank and a stop payment for any further charged from Payscape because I feel like they will be charging me again for some random thing. So in total it was a $627.83 costly mistake.

    PLEASE before you sign with this company DO YOUR RESEARCH ON THEM! There’s many complaints of being charged constantly on the BBB.
    Thank you.

  5. I’ve been with Payscape for 4 years and when I changed to another processor I got a $496 fee for “early termination.” I called and asked how many years you have to be with them before you no longer get early termination charges and they said I am automatically renewed every February.
    The have come up with a wonderful way to rip off the small business person.

  6. I was informed on July 21, 2015 that Vendevor was being taken over by PayScape and I needed to fill out the PayScape application. On Sept. 03, 2015 I was informed via email I needed to update my info to continue to use Vendevor. I had initially been approved on the Application to go with PayScape. However, when I received the email telling me to go to PayScape and create my login info, I couldn’t. When I called, I was told I would remain with Vendevor and be grandfathered in with the plan and rate I was already with Vendevor on. Low and behold, I got a shocking 125.75 fee! Not the $9.00 a month plan on Vendevor! I initially thought there was frad on my account until my bank informed me it was PayScape. They claim I agreed to all of this. However, I am not on any PayScape site. I am on Vendevor and never signed to agree to leave my $9.00 a month plus percentage fees. Even using their reasoning, it has NOT been 90 days since they took over Vendevor! PayScape is crooked as I have seen NOWHERE in anything I signed about a early 3yr cancelation fee either. I was told during the Vendevor grandfather in conversation tha I was denied PayScape, even though they initially approved me. So, these people are HIGHY deceptive, crooked and I don’t advise anyone to go with thiis unethical scamming company!

  7. I am absolutely livid with this company! I canceled my service in October, not knowing there was a $495.00 cancellation fee. My sales representative did NOT let me know about these fees before I signed the contract; otherwise, I would have never signed on with them. I understand now that the fees were in the contract, but I never knew about them. I also never knew that I was getting into a three year contract. Regardless if this information is stated in a contract,, this information needs to be verbally stated to new clients from the outset. There is such a thing as fairness and good will, and this company does not know the meaning of either.

    I just spoke with Payscape’s local customer service representative, and she would not refund any fees to me – except the $5.00 taken out of my account this month. I realize I canceled two months ago, but I have been stewing about this since then, not knowing if I still had any recourse. Their retention department would not help me in October, but I was hoping that the local office would still consider rectifying my situation now. I am a member of our local county Chamber of Commerce where I met my Payscape representative, and I just assumed (wrongly) that this was a decent company. Unfortunately, I’ve learned differently.

    I hope this information helps someone else. I will be lodging a formal complaint with the BBB today.

  8. This company lies and puts you into a 3 year agreement when you they tell you it is month to month. I highly do not recommend using this company.

  9. I own a small business in Birmingham and have been using Payscape Advisors since 2009. I was contacted by a friend whom I trusted about a new company for which he was working. A well respected banker friend of ours suggested that we talk. I agreed to hear his presentation and signed an agreement which had appealing interest rates. I have noticed that there are now many fees and a PCI compliance fee that make the costs out of line when added to the increase in their credit card fees.. I started shopping around and found their rates were much more than some competitors. I talked with the company representative about terminating the agreement and was informed that I had automatically been renewed and it would cost $495 to cease the service. I was not informed of this renewal and was not told of any narrow window of opportunity to stop using their service. Customer service is nonexistent in this company as it took several hours to reach an employee who could stay close enough to his/her phone to answer it. I had been assured that if there were any problems with this company, my friend would straighten them out. This sounds like the old story of “you should lhave been more careful”, but sometimes things evolve into scams and I think this is a perfect example of a lack of ethics in the business world. My friend no longer works for this company and I can guess why. I have talked to several representatives of this company and they reinforce my opinions as they are well versed in their answers because they have heard this story before. I know right from wrong and pursue issues doggedly. You have not heard the last from me. Bad press does not generate repeat business. Dr Alan Lee Ferguson

  10. When I signed up with Payscape, I did so because my representative was my previous rep from another company. He went on and on about how much better Payscape was and how much lower their rates were. He told us, “If for ANY reason you are not satisfied with Payscape you can cancel at any time as long as you contact me and I will get you out of our contract.” He told us that his former company had to let us out of our contract as long as we found a company that had lower rates. And that this would not be a problem. So we signed our contract and he told us he would send us a copy of our contract in the mail. (which he never did). He told us as long as we got PCI compliant via their website that we couldn’t be charged a PCI compliance fee. WRONG!!! We were charged each month for that fee. I have never received a monthly statement from them either. I have since notified the company about how I was mislead and they were of no help. To cancel I would be charged $495. So I contacted my agent and he conveniently doesn’t remember saying that he would get me out of my contract if I wasn’t satisfied for any reason. I then found another company with cheaper rates and he wouldn’t honor their price because he said “the PCI compliance fee doesn’t count”. So I’m stuck. Other companies rates could be lower and they don’t charge a PCI compliance fee but Payscape doesn’t consider the PCI compliance fee as part of their rates.

  11. I switched from my credit card processing company to Payscape Advisors because the son of a good friend of the company called on my business to sell me on the benefits of using his new company. NO GOOD DEED GOES UNPUNISHED. The rates seemed attractive but after just a few months I knew I had made a mistake. Some of my transactions were charged a 3% processing fee even though all information they required was entered into the terminal. Payscape also called a customer of mine to verify that a sell was authentic because it was above my limit. The customer called me to say that they acted in a very unprofessional manner and she was hesitant to share information with them When I called the young man who opened up my account and he told me he no longer worked for the company. I understand I have a three year contract with Payscape. I no longer use them as my credit card processing company and have been paying the monthly fees. Today I got my statement with the $124.75 PCI Fee for an account that I never use. This is unethical to the extreme!!!!! I would never advise a business to use this service.

    1. As a follow-up to my previous comment, I spoke with a customer service representative today to vent my frustration with having to pay monthly fees and the $124.75 PCI fee on an inactive account. I was told that to cancel the service there is a $495.00 termination fee. I was unaware of this fee as I never received a copy of the contract and I don’t remember the sales representative informing me of this. My contract expires in Dec. 2014 so now I have a choice of paying the termination fee or accumulating monthly service fees until then. I was informed that it would be cheaper to pay the termination fee and the $124.75 PCI is transferrable to a new account that I might recruit. Are you kidding me? I filled out an online survey with my current provider and the PCI fees have been waived. Please be aware that if you want to cancel your account, Payscape needs a closing letter 90 days prior to your contract expiration or your account will automatically be renewed. To the company’s credit, the customer service representative was very nice but I doubt she will remain in that position very long if she has to deal with many customer complaints such as mine. Thank you for the opportunity to vent my frustration with this situation. I hope I have other opportunities to do so.

  12. I am head of a small nonprofit in Atlanta. I actually went to PayScape to meet with one of their reps because he said the company was active in giving back to the community and may be able to use their network to help me raise some badly needed funds. I left having signed a contract for card processing services. I did not worry because they were telling me what a good deal I was getting. I already had services with PayPal on my website, but they assured me that their services were less expensive and more user friendly.

    I ended up not using the service very much, but the user fee continued to be taken from my account. A few months later I got a call from a representative from a third party company telling me that I owed them $495 because they had unsuccessfully been able to debit a Visa processing fee from my bank account. A processing fee I was unaware of. I received several more phone calls and many letters requesting payment. After I told the representative that I was not going to pay he said he was going to send a report to the credit bureau and hung up on me.

    A few days ago I had $114 debited from my bank account which caused NSF fees to be added to my account. I have requested a copy of my contract but have not yet received it.

    I went to this company hoping to get help and I now find myself and my organization several hundred dollars in the negative. I fully intend to take action, even if it means going to the local media.

  13. I know a lot of time people only post when there is a problem. Payscape is a great company. They are very honest and up front with you. My fees were lowered considerable. I am so happy with this company. Please do not hesitate to talk to a rep to see if they can lower your rates. I am so glad I did. This is a top notch company with good values and honest people.

    1. Hi Jackie,

      Please reply to this comment with your business name and location in order to verify your testimonial. Thanks!

    2. The bit about the rep being up front about fees and other features must have only happened once. I just learned about the cancellation fee reading these reviews. Our rep also never mentioned the annual PCI fee or what it would be either. Also, the rep also assured us that he could make any transaction go through, not true. If fact, I feel like he lied to us, because when we needed his support he assured us a large transaction would be processed, when in fact it was never approved. I actually contacted underwriting personally, and the charge had never been approved, meanwhile the rep was telling us that underwriting had approved it.

  14. I can confirm the complaints are valid. I am in the proess of filing one with the BBB myself. As a new business we decided we needed a less expensive way to process credit card payments. We had Bank of America, but thought the fees were too high. When the payscape representative contacted us, he promised their fees would be much lower and our funds available to us within 24 – 48hours. This was however not the case in our situation, we were getting funded from 48hours to even 5 days later for American Express payments. We only received our Visa and MasterCard funds 48hours after transaction, all others trickled in much later. This was obviously not a good thing for a new business, a delay in receiving working capital. We decided to go back to BOA which was very good about funding us the next day. We were willing to pay the extra for that convenience. To be honest, we really did not save that much with payscape anyway.
    To cancel the account, Payscape charged us $595. We had no idea on signing, we would have to pay such a huge fine to leave. We are also stuck with the machine we leased from them as no other payment processing companies use these machines of theirs!

    1. Hi Mary,
      Please contact me directly and I will personally take care of your concerns and issues. We at Payscape Advisors prides ourselves in the products and services that we offer.

      My number is 404-350-6565, ext. 125 and my email address is [email protected]. I sincerely apologize for any inconvenience that has been caused.

      Thank you
      Ciara Ryan
      Snr. Operations Manager

  15. I can confirm the claim that canceling is very difficult. When I spoke to someone in their cancellation department I was told that I only had a one month window once every three years that I could act within to close my account. Upon closing, I would be charged a $495 cancellation fee. This is despite being an online vendor with no payment processing equipment provided to us. We never actually used the service but were forced to register when our online invoicing provider got bought out by them.

    I am still at the beginning of this process and am praying that it can be resolved.

    1. Hi Daniel,
      I would love to help you. Please contact me directly so I can take care of your account. Ciara – 404-350-6565 ext. 125.

      Since you are a BillingOrchard client you are not responsible for a cancellation fee.

      I look forward to hearing from you soon.

      Regards,
      Ciara

  16. Be sure you get a copy of the Merchant Credit Card Processing Terms and Conditions. Your signature will indicate you have read a copy of it, but the sales person will conveniently forget to provide it to you unless you ask. It will include additional charges (for example, the $127 annual compliance fee) that is not on the application. You really need to read the fine print with this company.

  17. Hi Kat,
    I would love to help you. I am the customer service department manager for Payscape Advisors. Please forward me your contact information and I’ll take care of everything immediately. I’m very sorry for any inconvenience.

    Payscape is a merchant processing company founded in 2004 in Atlanta, Georgia. We pride ourselves on excellent customer service, a wide product offering, and competitive rates. Payscape manages over 7000+ clients and has over 150 sales reps across the country. Please go to our website to learn more at http://www.payscapeadivsors.com, or feel free to call me at 404-350-6565.

    I hope this info helps both Kat and cardpaymentoptions.com. Please contact me directly at [email protected] if I can be of further assistance.
    Thanks.
    Rachel

  18. I HAVE BEEN TRYING TO CLOSE MY ACCOUNT WITH PAYSCAPE FOR ONE MONTH TO NO AVAIL. THEY HAVE NO RECORD OF MY HAVING A TYPED FORM OF NO RENEWAL NOTICE BUT YET DO NOT ACCEPT MINE. I HAVE ATTEMPTED TO SPEAK WITH SUPERVISORS BUT ALWAYS AM TOLD THERE IS NO ONE ELSE AVAILABLE. THEY ARE IN NO WAY SOME ONE TO DO BUSINESS WITH.

Leave a Review

Your email address will not be published. Required fields are marked *