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Revolution Payment Systems: Reviews & Complaints
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Revolution Payment Systems is a merchant account provider based in Hagerstown, Maryland. Also known as “Revolution Payments,” the company is an Elavon reseller that specializes in providing payments for government contractors, businesses, and suppliers, although it also serves many other business types. In particular, the company prominently advertises that it can supply the proper hardware and software to process Level 3 interchange transactions. The company also advertises Clover for POS solutions, cash advances, e-commerce solutions, and ACH processing.
Before we dive in, here’s a short summary of what we’ll cover:
- Revolution Payment Systems various payment processing services.
- Level 3 processing appears to account for a major part of the company’s business.
- The company has few complaints and even many positive reviews, including in the comments below.
- Revolution Payment Systems uses Elavon as its back-end processor, but a company representative has stated the contract terms are not the same. The Revolution Payments contract is not publicly available. (https://valorhealthcare.com/)
Revolutions Payment Systems Payment Processing
Revolution Payment Systems processes all credit and debit card transactions for most business types. Their services include EMV and POS systems, cash advances, e-commerce solutions, ACH processing, data reporting and analytics, and fraud prevention.
Revolution Payment Systems B2B and B2G Processing
Revolution Payment Systems has specialized expertise in Business-to-Business (B2B) and Business-to-Government (B2G) credit card processing. They provide solutions tailored to the unique requirements of these transactions, ensuring merchants can process payments efficiently and at optimal rates.
Level 2 and Level 3 Processing
One feature of Revolution Payment Systems is their focus on Level 2 and Level 3 payment processing. These specific processing levels allow businesses to capture additional data during transactions, potentially leading to reduced processing costs.
Revolution Payment Systems offers gateway solutions designed for seamless and secure online payment processing. These gateways facilitate e-commerce transactions, ensuring data security and efficient payment authorization.
Point of Sale (POS) Systems Integration
To cater to brick-and-mortar businesses, Revolution Payment Systems provides integration with various Point of Sale (POS) systems. This ensures in-person transactions are streamlined, secure, and integrated with other business operations.
Automated Data Retrieval System
A significant feature of their service is the automated data retrieval system. This technology aids merchants in automatically populating invoice fields, which can lead to qualifying for reduced interchange rates, especially pertinent in B2B and B2G transactions.
Secure Payment Solutions
Prioritizing security, Revolution Payment Systems implements state-of-the-art encryption and tokenization technologies. This ensures that all transaction data remains confidential and protected from potential breaches.
Location and Ownership
Revolution Payment Systems is a registered ISO/MSP of Wells Fargo Bank, N.A., Concord, California; and Elavon, GA; and it is headquartered at 22 Wayside Ave., Hagerstown, Maryland 21740. Sean Jones is listed as the president and CEO of Revolution Payment Systems.
Table of Contents
Revolution Payment Systems Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||<10|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
Clean Complaint Record
We are able to locate almost no negative Revolution Payment Systems reviews on consumer protection forums, indicating that the company is not a ripoff or a scam. It is possible that complaints by merchants are instead directed at the company’s processor, Elavon. However, there is no evidence that this is occurring. There is one negative review in the comments below about the company’s Level 3 offerings, but there are also a number of positive reviews about the same. If you have your own Revolution Payment Systems review to make, please do so in the comments below.
Revolution Payment Systems Lawsuits and Fines
We have not found any outstanding class-action lawsuits or FTC complaints filed against Revolution Payment Systems. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Revolution Payment Systems Customer Support Options
Revolution Payment Systems provides a phone number and a contact form on its website, but it’s unclear whether these are support channels, sales channels, or general channels. Overall, the lack of complaints filed against the company is indicative of an effective customer support department that resolves complaints before they are taken to public forums.
Revolution Payment Systems Customer Service Options
- (888) 790-3450 – Toll-Free Customer Service
Other Support Options
- Support form
Revolution Payment Systems Online Ratings
Here's How They Rate Online
No BBB Complaints
Revolution Payment Systems currently has an “A+” rating with the Better Business Bureau and is not BBB-accredited. The company has received 0 complaints since its BBB profile was created in December of 2017, and it has also not received any informal reviews.
An “A” Performance
Given the company’s clean record with the BBB in the year that its profile has been active, we agree with the BBB’s rating at this time. Readers should note, however, that there are good reasons to be skeptical of the BBB’s information.
Revolution Payment Systems Fees, Rates & Costs
A Closer Look at The Contract
|Monthly & Annual Fees||Unclear|
An Elavon Reseller
Revolution Payment Systems is a reseller of Elavon merchant services, but a company representative has stated that the company does not offer Elavon’s standard rate structure. Instead, the company advertises that it can provide especially low interchange rates for business-to-business and business-to-government merchants.
At this time, we do not have access to the standard Revolution Payment Systems fees and contract. We therefore cannot provide any specific details regarding the company’s rate structure, contract length, early termination fees, monthly minimum fees, or PCI compliance fees. However, the company advertises that it does not charge early termination fees.
Revolution Payment Systems dedicates a section of its website to advertising its incorporation of Clover as its payment processing equipment. Typical Clover equipment can be purchased outright for anywhere between $999 to $1,999. However, it is not clear whether or not the company leases or resells Clover equipment.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, Revolution Payments also dedicates a portion of its website to advertising its virtual terminal and payment gateway services. Features include encryption, PayPal integration, and recurring payments, among others. Most notably, the payment gateway is capable of processing Level 2 and Level 3 e-commerce transactions. However, pricing is not disclosed on either of those services. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.
No Contract Complaints
There are no Revolution Payment Systems complaints that mention unfair pricing or hidden fees enforced by Revolution Payment Systems, so it appears that the company offers agreeable terms to the majority of its clients. However, we cannot clarify how the company’s rates compare to the cheapest merchant account providers. If you have any experience with the standard Revolution Payment Systems contract, please share that information in the comment section below this review.
We also encourage readers to check out our list of the providers of the best merchant accounts.
Revolution Payment Systems Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Uses Independent Resellers||No|
|Discloses All Important Terms||No|
Offering Level 3 Payment Processing
Level 3 payment processing was designed to facilitate B2G (business to government) transactions by providing interchange rates lower than credit card companies offer to merchants who are transacting B2B or B2C sales. However, some B2B merchants can meet the prerequisites to qualify for Level 3 interchange rates. With those exceptions aside, Level 1 payment processing rates are applied to B2C transactions while Level 2 is reserved for B2B transactions. Meanwhile, Level 3 payment processing is designed to lessen the impact of rates on business done on the basis of a government contract so governmental entities can avoid excess spending.
No Independent Sales Agents
Revolution Payment Systems appears to primarily market itself through referral partners and traditional marketing. There is no evidence at this time that the company makes use of independent sales agents or resellers, and we are unable to find any Revolution Payment Systems reviews that accuse the company’s sales staff of deceptive conduct. In fact, the company’s website specifically warns businesses against falling for misleading rate quotes and provides some examples of how its vaunted Level 3 processing system can save certain types of clients’ money.
This compares favorably to our list of best credit card processors.
No Misleading Advertising
The company earns an “A” rating in this category thanks to its low complaint rate and lack of deceptive advertising. That said, we always recommend that business owners consider a third-party statement audit to find and eliminate hidden fees.
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