Stellar Payment Systems (stellarpayments.com) is a merchant account provider headquartered in Miami, Florida. The company is “powered by” First Data, meaning that it is a reseller of First Data’s merchant services. Stellar Payment Systems, LLC is a registered ISO/MSP of Wells Fargo Bank, N.A., in Walnut Creek, California, and is located at 845 NE 79TH Street, Miami, Florida 33138. Patricia Jurado is listed as the principal for Stellar Payment Systems.
- Sales & Marketing: Stellar Payment Systems employs independent sales agents and has received sales complaints from agents and merchants.
- Costs & Contract: Stellar Payment Systems appears to offer several pricing plans through First Data with variable terms.
- Complaints & Service: Stellar Payment Systems has received over 10 public complaints, although some of the company’s complaints have been posted by the same former sales agent.
- BBB Rating: Stellar Payment Systems has an “A” with the Better Business Bureau and has received five complaints in the past three years.
- Rates & Fees: How Merchants Got The Best Rates With Stellar Payment Systems
Sales & Marketing
Key Points - Sales & Marketing
|Employs Independent Resellers||Yes|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
Stellar Payment Systems partners with ISOs and independent sales agents to market its services. This hiring practice usually produces a high number of complaints for a company, as independent agents are typically motivated to sign merchants up for the most expensive contracts they can. We are currently able to locate a handful of negative Stellar Payment Systems reviews related to the company’s sales practices. Two of these complaints were filed by former employees who allege deceptive salary quotes, poor employee support, and training from the company intended to mislead merchants, while other complaints from merchants allege repeated misrepresentation or nondisclosure of rates and fees.
The Stellar Payment Systems website currently lists a number of rates and fees on its pricing page, including a qualified swiped rate of 1.59% plus $0.25 and a qualified keyed-in rate of 2.35% plus $0.25. These rates are clearly described as “qualified” rates, but the company’s higher mid-qualified and non-qualified rates are nowhere to be seen. This could give merchants an unrealistic expectation of the effective rates they will pay. Merchants are encouraged to understand the full range of potential per-transaction rates that they may be charged.
Stellar Payment Systems Marketing Example
Costs & Contract
Key Points - Costs & Contract
|Early Termination Fee||Variable|
|PCI Compliance Fee||Variable|
|Equipment Lease Terms||Variable|
Stellar Payment Systems offers credit card processing through First Data, which means that its rates and fees may be subject to variation depending on the agent setting up the account and a merchant’s business type, size, and time in business. However, the company’s website does list some specific pricing and fee information for each of its service tiers. The “Flat Rate” tier charges no monthly fee and a flat per-transaction fee of 2.69% plus $0.25. The “Business” tier charges a qualified swiped rate of 1.59% plus $0.25, a qualified keyed-in rate of 2.35% plus $0.25, and a monthly fee of $69.95. The “Enterprise” tier charges a per-transaction fee of interchange plus 0.39% and a monthly fee of $129. The “Beyond” tier comes with custom pricing and the largest array of features and services that the company can offer.
According to one merchant complaint, the company charges a monthly minimum fee, a PCI non-compliance fee, and very high transaction fees. Given its partnership with First Data, it is also likely that the company enforces a minimum service length, a PCI Compliance fee, and an early termination fee. There are a few public complaints that mention issues with the Stellar Payment Systems contract, but all available evidence indicates that the company offers terms that are roughly average for the industry. If you have any knowledge of the standard Stellar Payment Systems contract, please leave that information in the comment section of this review.
Complaints & Service
Key Points - Complaints & Service
|Total Online Complaints||10+|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
We are currently able to locate approximately 10 negative Stellar Payment Systems reviews, some of which allege that the company is a scam and a ripoff. A handful of these complaints (some of which can be found in the comment section below) appear to have been posted by the same former sales agent of the company, as alleged by a complaint response from the company itself. Given this employee’s concerted effort to diminish the company’s public reputation, we have weighed all of these complaints as though they were a single complaint. Common themes among all complainants include poor hiring practices, deceptive sales tactics, unhelpful customer service, and expensive contract terms. Although the content of these complaints is alarming, the overall number and frequency of complaints is very low for the company’s size and time in business.
In the past few months, we have received a high volume of unverified, vague positive testimonials in the comment section below this review. There is no evidence that these testimonials are paid or fake at this time, but until they are verified, they will not be factored into our rating of the company. The Stellar Payment Systems website provides an email contact form for customer service, but it’s likely that the company outsources at least some of its customer support to First Data.
Key Points - BBB
|Product & Service Complaints||2|
|Billing & Collection Complaints||1|
|Advertising & Sales Complaints||2|
|Guarantee & Warranty Complaints||0|
Stellar Payment Systems is not an accredited business with the Better Business Bureau. As of this review, the company has an “A” rating with the BBB and has had five complaints filed against it in the last 36 months. Two complaints were filed in regards to an advertising or sales issue, two in relation to a product or service problem, and one due to billing. All complaints either were resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant. Given the company’s complaint total and resolution rate, we agree with the BBB’s rating at this time.
About Phillip Parker
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Related: Phillip’s Top All-Purpose Merchant Account Picks
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