Stellar Payment Systems (stellarpayments.com) is a merchant account provider headquartered in Miami, Florida. The company is “powered by” First Data, meaning that it is a reseller of First Data’s merchant services. Stellar Payment Systems, LLC is a registered ISO/MSP of Wells Fargo Bank, N.A., in Walnut Creek, California, and is located at 845 NE 79TH Street, Miami, Florida 33138. Patricia Jurado is listed as the principal for Stellar Payment Systems.
Sales & Marketing
Key Points - Sales & Marketing
|Employs Independent Resellers||Yes|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
Stellar Payment Systems partners with ISOs and independent sales agents to market its services. This hiring practice usually produces a high number of complaints for a company, as independent agents are typically motivated to sign merchants up for the most expensive contracts they can. We are currently able to locate three negative Stellar Payment Systems reviews related to the company’s hiring practices. Two of these complaints were filed by former employees who allege deceptive salary quotes and poor employee support, while one complaint from a merchant alleges repeated misrepresentation or nondisclosure of rates and fees. To its credit, the company does not appear to engage in deceptive advertising strategies in its official materials.
Stellar Payment Systems Marketing Example
Costs & Contract
Key Points - Costs & Contract
|Early Termination Fee||Variable|
|PCI Compliance Fee||Variable|
|Equipment Lease Terms||Variable|
Stellar Payment Systems offers credit card processing through First Data, which means that its rates and fees may be subject to variation depending on the agent setting up the account and a merchant’s business type, size, and time in business. According to one merchant complaint, the company charges a monthly minimum fee, a PCI non-compliance fee, and very high transaction fees. Given its partnership with First Data, it is also likely that the company enforces a minimum service length, a PCI Compliance fee, and an early termination fee. Although there is only one complaint online that mentions issues with the Stellar Payment Systems contract, all available evidence indicates that the company offers terms that are average for the industry. If you have any knowledge of the standard Stellar Payment Systems contract, please leave that information in the comment section of this review.
Complaints & Service
Key Points - Complaints & Service
|Total Online Complaints||<10|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
We are currently able to locate three Stellar Payment Systems complaints, one of which alleges that the company is a scam and a ripoff. Common themes include poor hiring practices, deceptive sales tactics, unhelpful customer service, and expensive contract terms. One of these complaints was resolved according to an update posted by the complainant. Although the content of these complaints is alarming, the overall number and frequency of complaints is very low for the company’s size and time in business. The Stellar Payment Systems website provides an email contact form for customer service, but it’s likely that the company outsources its customer support to First Data.
Key Points - BBB
|Product & Service Complaints||0|
|Billing & Collection Complaints||0|
|Advertising & Sales Complaints||2|
|Guarantee & Warranty Complaints||0|
Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.
Stellar Payment Systems is not an accredited business with the Better Business Bureau. As of this review, the company has an “A+” rating with the BBB and has had two complaints filed against it in the last 36 months. Both complaints were filed in regards to an advertising or sales issue. One complaint was resolved with BBB assistance, while the other was resolved to the dissatisfaction of the complainant. Given this complaint total and resolution rate, we have slightly adjusted the BBB’s rating to an “A.”
Related: EMV Terminal Recommendations
About Phillip Parker
Hi, I’m Phillip and I’m disgusted by the state of credit card processing in the U.S. and abroad. I believe that the industry has been overrun by people who engage in fraud and deception in order to steal money from hard working business owners. I’ve made it my mission to expose the companies and individuals who engage in predatory marketing, pricing, and contracts, or just provide terrible service. Along with uncovering the bad guys, I’ve also discovered the good guys who do stand out from the status quo. CPO is a website where you will find ratings and reviews of these companies along with advice on how to save money and which service providers consider. Together we can move the industry in a positive direction. If you would like to help support my work, please checkout “Fee Sweep” my eGuide to getting the lowest possible fees when accepting card payments. If you haven’t heard of “interchange” this advice will save you hundreds, even thousands, in processing fees.Schedule a Consultation with Phillip
Related: Phillip’s Top All-Purpose Merchant Account Picks
Copyright & Disclaimer
Copyright © CardPaymentOptions.com, Inc. (Digital Fingerprint: 0d38c6720f0d78a701b74d58653af608). Getting paid to re-write this page? Click here to earn a reward.
Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided “as is,” and without warranties. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with CardPaymentOptions.com, Inc. ("CPO") in any form. The sole purpose of the material presented herein is to alert, educate, and inform readers. It is not intended as legal or financial advice.