Stellar Payment Systems Review

Stellar Payment Systems Overview

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First Data Reseller

Stellar Payment Systems (stellarpayments.com) is a merchant account provider located in Miami, Florida. The company is a reseller of First Data’s products and merchant services.

Headquartered in Miami, Florida

Stellar Payment Systems, LLC is a registered ISO/MSP of Wells Fargo Bank, N.A., in Concord, California, and is located at 845 NE 79TH Street, Miami, Florida 33138. Patricia Jurado is listed as the principal for Stellar Payment Systems.

Stellar Payment Systems Review Table of Contents

  • Costs & Contract: Stellar Payment Systems appears to offer several pricing plans through First Data with variable terms.
  • Complaints & Service: Stellar Payment Systems has received over 10 public complaints, although some of the company’s complaints have been posted by the same former sales agent.
  • BBB Rating: Stellar Payment Systems has an “A+” with the Better Business Bureau and has received four complaints in the past three years.
  • Sales & Marketing: Stellar Payment Systems employs independent sales agents and has received sales complaints from agents and merchants.
  • Rates & Fees: How Merchants Got The Best Rates With Stellar Payment Systems

Stellar Payment Systems Statement Analyzer

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Products & Services Offered

  • Debit and credit card processing
  • ACH processing
  • Mobile processing
  • ATM placement
  • POS equipment
  • Offshore processing

Types of Businesses Served

  • Retail
  • E-commerce
  • Mobile
  • MOTO
  • B2B
  • Hospitality

Our unbiased reviews are supported, in part, by helping you find highly rated merchant accounts. You can learn more here.

Stellar Payment Systems Rates, Fees, and Costs

Key Points

Flat Rate 2.69%
Business Tier Swiped Rate Variable
Business Tier Keyed-in Rate 2.35% + $0.25
Enterprise Tier Interchange Plus Rate Intercchange + $0.39
Monthly Fee $69.95
Interchange-Plus Monthly Fee $129
Early Termination Fee $495
PCI Compliance Fee $19.95 Per Month
Equipment Lease Terms 48 Months (locked)

Stellar Payment Systems Pricing

Stellar Payment Systems offers credit card processing through First Data, which means that its rates and fees may be subject to variation depending on the agent setting up the account and a merchant’s business type, size, and time in business. However, the company’s website does list some specific pricing and fee information for each of its service tiers. The “Flat Rate” tier charges no monthly fee and a flat per-transaction fee of 2.69% plus $0.25. The “Business” tier charges a qualified swiped rate of 1.59% plus $0.25, a qualified keyed-in rate of 2.35% plus $0.25, and a monthly fee of $69.95. The “Enterprise” tier charges a per-transaction fee of interchange plus 0.39% and a monthly fee of $129. The “Beyond” tier comes with custom pricing and the largest array of features and services that the company can offer.

Industry-Average Terms

According to one merchant complaint, the company charges a monthly minimum fee, a PCI non-compliance fee, and very high transaction fees. Given its partnership with First Data, it is also likely that the company enforces a minimum service length, a PCI compliance fee, and an early termination fee. Typical First Data contacts include an early termination fee of $495 and a PCI compliance fee of $19.95 per month, There are a few public complaints that mention issues with the Stellar Payment Systems contract, but all available evidence indicates that the company offers terms that are roughly average for the industry. We do not expect the Stellar Payment Systems’s terms to compete with the cheapest merchant accounts available. If you have any knowledge of the standard Stellar Payment Systems contract, please leave that information in the comment section of this review.

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Response from Stellar Payment Systems

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Stellar Payment Systems Complaints & Customer Reviews

Key Points

Total Online Complaints 10+
Live Customer Support Yes
Most Common Complaint N/A

Low Complaint Total

We are currently able to locate approximately 10 Stellar Payment Systems complaints, some of which allege that the company is a scam and a ripoff. A handful of these complaints (some of which can be found in the comment section below) appear to have been posted by the same former sales agent of the company, as alleged by a complaint response from the company itself. Given this employee’s concerted effort to diminish the company’s public reputation, we have weighed all of these complaints as though they were a single complaint. Common themes among all complainants include poor hiring practices, deceptive sales tactics, unhelpful customer service, and expensive contract terms. Although the content of these complaints is alarming, the overall number and frequency of complaints is very low for the company’s size and time in business.

Stellar Payment Systems Support Options

In the past year, we have received a high volume of unverified, vague positive testimonials in the comment section below this review. There is no evidence that these testimonials are paid or fake at this time, but until they are verified, they will not be factored into our rating of the company. The Stellar Payment Systems website provides an email contact form for customer service, but it’s likely that the company outsources at least some of its customer support to First Data. The company’s available support channels are not enough to qualify it as a top-rated merchant account provider for customer service.

Do you have a complaint or testimonial about Stellar Payment Systems? Make your voice heard before you go!

Response from Stellar Payment Systems

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Stellar Payment Systems BBB Rating Summary

Key Points - BBB

Product & Service Complaints 1
Billing & Collection Complaints 1
Advertising & Sales Complaints 2
Guarantee & Warranty Complaints 0
Delivery Complaints 0

Under 10 BBB Complaints

Stellar Payment Systems is not an accredited business with the Better Business Bureau. As of this review, the company has an “A+” rating with the BBB and has had 1 complaint filed against it in the last 36 months. The 1 complaint was due to an advertising or sales issue. The single complaint was either were resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant.

What Merchants Say

One complainant mentions issues with fund holds and difficulty in closing their merchant account:

This company has gone to my bank account and removed funds after i closed the account I signed with Stellar Payment and from the beginning i had an issue with my terminal not batching out .I called my sales rep and she put me in contact with the company ,they said they would fix it ,it was not done ,i did not get my money . after multiple phone calls ,nothing was done ,i was not getting my funds .I was very unhappy with their technical support. Being that my sales girl left the company,I decided i wasn’t going to stick with them anymore.I called to close my account ,they requested i send a fax which i did . Until today my account isn’t closed ,they charged me fees and when i called up they said it shows that its in process ,5 weeks in process I asked what do i need to do ,they said send another fax which i did . This company finds reasons to not close your account and to go into my bank and withdraw fees . Calling them was a nightmare ,very unprofessional they leave you on hold without saying anything they will not confirm the account being closed and prolong it . I have had the worst experience with this company.

Merchants stuck in a similar situation can benefit from forcing their processor to release their money.

An “A” Performance Overall

Given the company’s complaint total and resolution rate, we agree with the BBB’s rating at this time.

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Response from Stellar Payment Systems

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Truth In Marketing & Advertising

Key Points

Employs Independent Resellers Yes
Advertises Deceptive Rates No
Discloses All Important Terms No

Sales Issues

Stellar Payment Systems partners with ISOs and independent sales agents to market its services. This hiring practice usually produces a high number of complaints for a company, as independent agents are typically motivated to sign merchants up for the most expensive contracts they can. We are currently able to locate a handful of negative Stellar Payment Systems reviews related to the company’s sales practices. Two of these complaints were filed by former employees who allege deceptive salary quotes, poor employee support, and training from the company intended to mislead merchants, while other complaints from merchants allege repeated misrepresentation or nondisclosure of rates and fees.

Incomplete Rate Quotes

The Stellar Payment Systems website currently lists a number of rates and fees on its pricing page, including a qualified swiped rate of 1.59% plus $0.25 and a qualified keyed-in rate of 2.35% plus $0.25. These rates are clearly described as “qualified” rates, but the company’s higher mid-qualified and non-qualified rates are nowhere to be seen. This could give merchants an unrealistic expectation of the effective rates they will pay. Merchants are encouraged to understand the full range of potential per-transaction rates that they may be charged. If you suspect that Stellar Payment Systems is charging you undisclosed fees, we recommend seeking a third-party statement audit to find and eliminate hidden charges.

Terminal Sales

The Stellar Payment Systems website also sells payment terminals to merchants. An adequate credit card terminal can be purchased for $500 or less. Buying a terminal allows merchants to avoid costly equipment leases that can often be a part of their contracts.

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Response from Stellar Payment Systems

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Stellar Payment Systems Marketing Example

Stellar Payment Systems Logo

Our Opinion of Stellar Payment Systems

A Decent Credit Card Processor

Stellar Payment Systems rates as an above average merchant services provider according to our rating system. The available information about the company indicates that it provides average contract terms through First Data, and the company has a low complaint rate at this time. The company’s rating may be subject to change once more is known about its standard contract. For now, merchants should consider opting for a top-rated overall credit card processor to get the best deal.

We rely on your feedback about Stellar Payment Systems to keep this review accurate and up-to-date. Please take a minute to tell us about your experience. We and the small business owners of this world thank you!

Thank you for reading my review. I hope that it has helped you with your research.

Why I'm Qualified to Write About Credit Card Processing

I'm a former credit card processing sales director who left the industry to start my own a small business. From the time that I starting working in the merchant services industry to when I left to write about it, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this insider knowledge to myself, so built this website to help small business owners research which service providers to use and how to save money on rates and fees. I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers here. I can help you save money with your current merchant account or help you find a new one. Message me here to get started.

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31 Reviews Leave Your Review for Stellar Payment Systems Below

  1. Liron Schwartz says:

    Fraud Alert!! – Do not process payments with stellar payment systems –
    This company will cheat your billing and will overcharge your account more than you agreed upon. Also they will use their ACH agreement to charge your bank account with out invoicing and proper notice. The company response to their \unauthorized charged thats how our company operate: we charge what we think and do not need to provide any invoice or explanation why we charge for


    This post will help: Find and Eliminate Hidden Fees From Your Monthly Bill

    -Phillip

  2. Megge Cantwell says:

    I have been working with them for six years just added my second location with them. So far my experience has been positive

    1. Phillip says:

      Hi Megge,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  3. Erica Gomez says:

    Great customer service.

    1. CPO Admin says:

      Hi Erica,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

      1. Brattz_Nailz Spa says:

        Stellar is really reliable company , great customer service.

        1. CPO Admin says:

          Hi,

          Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  4. ALMA RODRIGUEZ says:

    GREAT SERVICE.

    1. CPO Admin says:

      Hello Alma,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  5. Patricia Martinez says:

    Fast, Efficient and Reliable!!

    1. CPO Admin says:

      Hello Patricia,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

      1. MAV INVEST says:

        Fast, Efficient and Reliable!!

  6. Karla Diaz says:

    Stellar has been Responsive, very caring customer serv go beyond to answer questions. Been in service with them over a year.

    1. CPO Admin says:

      Hi Karla,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

      1. Karla’s Fashion Boutique says:

        Stellar has been Responsive, very caring customer serv go beyond to answer questions. Been in service with them over a year.

        1. CPO Admin says:

          Hello,

          Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  7. Mari says:

    Great. Service thanks stellar payments 😘

    1. CPO Admin says:

      Hi Mari,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  8. Marlen Hassoun says:

    Ive been doing credit card processing for 6 years now.
    Been working with 3 good companies .
    I was approached by Stellar payment Systems who had offered me to work for them, Michael the owner promised me a paycheck plus commission so I decided to try . Four weeks was more than enough to determine that Stellar payment Systems is the most dishonest company I have ever dealt with.
    The owner Michael requested I change my existing merchants to him and suggested that even the ones who were priced low because he would later raise their prices. His main concern was to make money money money and if it meant pricing merchants with ERR pricing than thats what I needed to do .
    ERR pricing is a price schedule where the merchants thinks they are paying low but the reality is that they can’t tell what they are paying .
    Four weeks was enough for me to approach the owner and tell him that i do not feel comfortable doing business with him and felt that he was dishonest and immoral.
    There is so much more that i can say but I would just want the public to know not to do any business with this company as they are unethical and immoral.

    1. marlen Hassoun says:

      My issues with Stellar payment systems have been resolved. Both parties did what needed to
      to resolve the issues
      I tried to remove this post and would lie to remove it but it seems like it is not an option.

  9. hassoun says:

    The owner of stellar payments is a Con man
    really is the most dishonest person i have ever came across .
    I worked with the company for 5 weeks and was not paid commission on any of the accounts i signed.
    I withdrew from the company without a signed contract so the owner falsely signed it and pretends that I’m under contract
    The man is a Con man who committed fraud ,I will take him to court and get justice but i do want to warn merchants
    because I got complaints from those who trusted me to sign with me
    that the owner had gone into their accounts and removed money unauthorized .
    This led my merchants to distrust me because i brought them to the company.
    I had no Clue that Stellar payments was a fraud .
    beware and be careful as they will get you with high contract fees or even without contracts they will go to your account and remove fees.
    Unreal and shameful that people can do business this way.

    1. marlen noajh says:

      My issues with Stellar payment systems have been resolved. Both parties did what needed to
      to resolve the issues
      I tried to remove this post and would lie to remove it but it seems like it is not an option.

  10. tal cohen says:

    This company is dishonest ,they con people ,lie and steal money without authorization ..a company like that should not be in business Hello ,My name is Tal Cohen I am a business owner who needed credit card processing I was approached by a sales representative who had worked for Stellar who by the way is not with the company anymore because they are disonest. I signed up and weeks went by and i did not get my terminal after multiple phone calls ,I decided to call Clover ad cancel with them ,they had told me they would note my account. I then called Stellar payment and told them that i will not work with them ..at this point i didn’t receive anything but i was already unhappy with the company. A few days later i get an email that cLover had sent me my terminal I called Clover and they said when u receive it deny it and it will go back to the shelf like nothing happened and i won’t be charged . I called Stellar payment and let them know. A few weeks after on March/28/2016 Stellar payment went into my account and took out $1,138.17 …I called them and told them that I didn’t receive anything and it was cancelled ,i was not under contract and they should not have taken out the money ..they said they will open a ticket and will let me know in two days ..a week passed and they said they didnt have an answer ..two weeks passed and still no answer .I filed a dispute with my bank ON April 4,2016 Stellar payment went into my account again and withdrew $81.90 ..I called again and asked what it was for the sales rep in the office said she didnt know and will open a ticket IF i tell you were in May now and i have not gotten my money back. This man Michael who is the owner of the company is a con man ,he has no morals . I spoke to him directly and he said he would help resolve this and then took out more money from my account. From my understanding is that even the sales rep left because she found out that Michael is not an honest man ..I looked him up and sure enough there are complaints on the company from previous sales people and merchants . I am filing a complaint here and if he doesn’t resolve it i will hire an attorney and sue him for attorney fees too.

  11. Madeline says:

    Most dishonest credit card processing I’ve ever came to contact with.
    Pricing merchants with Err pricing so they don’t know what they are paying.
    Charging crazy high cancelations .
    Getting merchants to sign and raising their prices.
    Getting agents to work for v them and stealing their accounts and not paying them.
    The owner pretends to be a man of God but he is a thief in disguise.

  12. Noah says:

    This is the most unprofessional company i have ever dealt with.
    I will tell you as someone who dealt with them on the inside for a short time.
    The owner Michael is the most dishonest man who pretends to be religious.
    He is very money hungry ,he likes to price people with ERR pricing which basically means that the merchant has no clue to what he is paying.
    Coming from another company i saw and experiences their dishonesty first hand and had to leave right away.
    I was asked to transfer my accounts to his company ,even the ones which were priced low ..he said first bring them to us and then we will worry about raising them.
    This man has a $750 cancelation fee .He basically forces people to stay with him.
    He will lie to your face to get your business. This man will try to sell you Clover systems and terminals even if you dont need to spend all that money and reason is once you Use a clover you cannot use it with any other company so his way is to tie you up with the terminals and pos systems.
    I have been doing processing for 7 years and never dealt with anyone so greedy and dishonest.
    Beware.Beware

    1. marlen Noah says:

      Stellar payment has reached out to me and resolved the issues that we had.
      I no longer have issues with them and would like to have this post removed . T.Y

  13. Dominic A. Aaron says:

    Stellar is a rip-off company. I have been trying to contact the salesperson (Shannon) for over two weeks. I was due a refund of my money due to the miscommunication (lying) by this person. Please do not do business with this company.

    1. Dominic Aaron says:

      I owe an apology to Shannon Balfur. I submitted this review before he had a chance to get back to me, and for this I do apologize.

  14. SPS has a shady credit card merchant account practice. First of all, they will falsely promise that their fee will be lower than your existing bank’s credit card merchant account. They will ask you for your existing statements so they will analyze whether they can beat your current rate. Then they will come back to tell you that after analysis, they can definitely lower your monthly fees from credit card transaction. But in reality, since I signed up at the end of December 2012, I’ve been charged a lot more than my previous bank (SPS’s fees have been about 2x a much as my previous bank PNC. in March 2013, SPS charged me about 10% of my total transaction. In April 2013 when i ran very few credit card transactions with them, they charged me over $50 for a total of $150 credit card transaction!!!). Second, SPS will give you the application without explaining in details on what the fees are. Also they have some hidden charges that they don’t tell you about. Their fee for running credit card transaction is outrageous. Third, when you get the bill & want to dispute the charge with them, they take their time to give you an answer (in my case, it took 3 month billing cycles before they figure out why they charged me more than double of what PNC was charging me before with the same amount of credit card transaction). So while you wait for their solution, the fees keep piling up (if you run credit card transaction while you wait, their various fees get run up…. if you don’t do any credit card transaction, you also get tagged with other fees such as monthly minimum fee….so either way, they almost see purposely try to slow the resolution process so they can charge you more fee). Fourth, when they came back to me with a solution, they said the reason that my fee with them had been higher than PNC was because I wasn’t on the right plan. So they basically refuse to take the fault where it was their fault for not signing you up to the correct plan that they told the client about initially. They basically did a bait & switch on the client. After the client catches on of their bait & switch strategy, SPS then wants you to be patient & try the other plan. If the other plan doesn’t make the fee lower than the your previous bank, they again win because they’ll collect more fee. Now I have requested cancellation (beginning of May 2013). Let see whether they will have another shady practice to collect more fees. Below is more details of some of the problems i encountered with SPS in the last few months.

    ——————————————————————–

    The fees charged by credit merchant account is more than promised in contract. Also, a charge not stated in contract had mysteriously appeared in my account.
    Stellar Payment System (SPS,800-676-4030, Fax:305-575-1512) had guaranteed with a proposal back December 2012 that their credit card merchant account will provide my business lower rate (0.99% volume percent pass through interchange+$0.15/item transaction fee+$25 fee only if monthly credit card transaction is not more than $25). SPS was so confident that they can beat my current pricing that they sent a letter saying that they decided to come up with a $1,000.00 just for me if they cannot beat my current pricing with PNC. So to determine whether they can provide a better rate for me than PNC, I provided SPS’s senior funding manager Zeeshan Saeed my credit card merchant statements from PNC. After SPS came back with a pricing proposal that beat PNC’s pricing with rate mentioned above, I signed up with SPS credit card merchant account at the end of December 2012. A working credit card machine was received from SPS on 1/15/13. The machine had some problem initially but was fixed on 1/21/13. I noticed that on 1/2/13, SPS had charged me $53.97. Before I signed up, there was no mentioning of this charge anywhere in the contract. Also this charge occurred before I even received a working credit card machine from SPS. In 2nd week of February 2013, after I received the January 2013 merchant statement from SPS, I also noticed that there were a lot of fees (PCI noncomplliance/regulatory product/sales items/ 15% interchange fee) that appear in the statement that were not mentioned before in the contract. So the overall fee charged by SPS on my credit card transaction in January 2013 ended up 2x as high as what PNC would have charged me. So I wrote to Zeeshan Saeed on 2/13/13 & he asked me to scan the statements from SPS & PNC so his team can analyze what went wrong. I sent him all of the statements but learned that Zeeshan Saeed was no longer with SPS so they assigned me Brian Katzman . Again, I sent Brian the statements twice, first time on 2/28/13 and again on 3/13/13 so his team could analyze the problem. Brian also promised to find out why I was erroneously charged $53.97 on 1/2/13 when I didn’t even begin using the credit card service from SPS yet. On 3/14/13, Brian said his team found out that my higher monthly fee in comparing to PNC was due to the 0.99% volume percent for the pass through interchange. So he lowered the volume percent on Pass Through Interchange to 0.5% on 3/14/13, and said that I should see lower fee than PNC in March 2013. After I did my own analysis with the change in pass through interchange volume percent, I told Brian that would not make my fee lower than PNC because fee charged by SPS was higher due to all these miscellaneous charges on the statement. Then Brian told me that it appears that Pnc has me on a 3 tier rate so in order to get my fee lower than PNC, he could keep me on the same 3 tier rate at lower %. So SPS was basically not honoring the lower fee guarantee and their original analysis (they didn’t notice this in their initial analysis?). SPS was not acknowledging their higher fee & now was trying to convince me that the problem would be solved by switching me to another one of their plan. I agreed to switch anyway on 3/15/13, hoping that it would fix the problem. Also on 4/4/13, Brian told me that $53.97 on 1/2/13 was a pre month service. There was no mentioning of this pre-month service when i signed up with SPS. When they charged it, SPS was very sneaky about it & didn’t leave any explanation either. On 4/10/13, I wrote to Brian again to let him know that I was still getting charged much higher fee than PNC. In fact, I was charged 10% of total credit card transaction in March 2013!! Brian requested credit of $53.97 on 4/17/13 but SPS denied it. SPS falsely advertised the deal & sneaked in hidden charges. It’s not easy to terminate account as they will try to delay the process with explanations or new deal. They’re a fraud.

    1. Noah says:

      This is true.
      They dont lower fees ,they change the method of payment and charge merchants more.
      If they lower you they end up raising you .
      after you sign you are tied in a contract .

      Michael the owner is a very dishonest man
      worst company ever.

      1. nifei sheih says:

        i’ve subsequently rejected several other companies (From Florida also) that sound just like them in the last few years. it’s a scam going on and on because it doesn’t seem like any authority is doing anything about it. Unless it’s a complete different company now in 2016, it’s pretty unbelievable that they receive a high rating with the BBB and here.

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