Stellar Payment Systems Review

Category Breakdown
Sales & Marketing rated B
Costs & Contract rated B
Complaints & Service rated A minus
BBB Rating rated A

Overall Rating

A minus rating


Stellar Payment Systems ( is a merchant account provider headquartered in Miami, Florida. The company is “powered by” First Data, meaning that it is a reseller of First Data’s merchant services. Stellar Payment Systems, LLC is a registered ISO/MSP of Wells Fargo Bank, N.A., in Walnut Creek, California, and is located at 845 NE 79TH Street, Miami, Florida 33138. Patricia Jurado is listed as the principal for Stellar Payment Systems.

Stellar Products and Services Industries Served
  • Debit and credit card processing
  • ACH processing
  • Mobile processing
  • ATM placement
  • POS equipment
  • Offshore processing
  • Retail
  • E-commerce
  • Mobile
  • MOTO
  • B2B
  • Hospitality

Related: Find The Best Processor For Your Business Type

Sales & Marketing | B

Key Points – Sales & Marketing
Uses independent resellers? Yes
Promotes deceptive rate quotes? No
Discloses all important terms? No

Stellar Payment Systems partners with ISOs and independent sales agents to market its services. This hiring practice usually produces a high number of complaints for a company, as independent agents are typically motivated to sign merchants up for the most expensive contracts they can. We are currently able to locate three negative Stellar Payment Systems reviews related to the company’s hiring practices. Two of these complaints were filed by former employees who allege deceptive salary quotes and poor employee support, while one complaint from a merchant alleges repeated misrepresentation or nondisclosure of rates and fees. To its credit, the company does not appear to engage in deceptive advertising strategies in its official materials.

Stellar Payment Systems Marketing Example

Related: Find The Best Providers By Processor Type

Costs & Contract | B

Key Points – Costs & Contract Terms
Swiped rate: Variable
Keyed-in rate: Variable
Termination fee: Variable
PCI compliance fee: Variable
Equipment lease: Variable

Stellar Payment Systems offers credit card processing through First Data, which means that its rates and fees may be subject to variation depending on the agent setting up the account and a merchant’s business type, size, and time in business. According to one merchant complaint, the company charges a monthly minimum fee, a PCI non-compliance fee, and very high transaction fees. Given its partnership with First Data, it is also likely that the company enforces a minimum service length, a PCI Compliance fee, and an early termination fee. Although there is only one complaint online that mentions issues with the Stellar Payment Systems contract, all available evidence indicates that the company offers terms that are average for the industry. If you have any knowledge of the standard Stellar Payment Systems contract, please leave that information in the comment section of this review.

Related: Best Processors For Quickbooks Integration

Complaints & Service | A-

Key Points – Complaints & Service
Total complaints: <10
Live customer support: Yes
Most common complaint: N/A

We are currently able to locate three Stellar Payment Systems complaints, one of which alleges that the company is a scam and a ripoff. Common themes include poor hiring practices, deceptive sales tactics, unhelpful customer service, and expensive contract terms. One of these complaints was resolved according to an update posted by the complainant. Although the content of these complaints is alarming, the overall number and frequency of complaints is very low for the company’s size and time in business. The Stellar Payment Systems website provides an email contact form for customer service, but it’s likely that the company outsources its customer support to First Data.

Related: Best iPad & Tablet Point of Sale Services

BBB Report | A*

Key Points – BBB Report
Product/service: 0
Billing/collection: 0
Advertising/sales: 2
Guarantee/warranty: 0
Delivery: 0

Stellar Payment Systems is not an accredited business with the Better Business Bureau. As of this review, the company has an “A+” rating with the BBB and has had two complaints filed against it in the last 36 months. Both complaints were filed in regards to an advertising or sales issue. One complaint was resolved with BBB assistance, while the other was resolved to the dissatisfaction of the complainant. Given this complaint total and resolution rate, we have slightly adjusted the BBB’s rating to an “A.”

* Denotes CPO-adjusted BBB score

Related: Best Processors For E-Commerce

Bottom Line

Stellar Payment Systems Review

Rated 3.9 out of 5 Stars
Reviewed by Phillip Parker
Reviewed on 2015-04-28

Stellar Payment Systems rates as an above average merchant account provider according to our rating system. The available information about the company indicates that it provides average contract terms through First Data, and the company has a low complaint rate at this time. The company’s rating may be subject to change once more is known about its standard contract.

This review was originally published on 3/19/13 and was last updated on 4/28/15.

Leave your review of Stellar Payment Systems in the comment section below:

Phillip Parker is a former merchant services agent turned small business advocate and the author of "Fee Sweep," which teaches merchants how to dramatically lower their processing rates, eliminate junk fees, and avoid fine-print scams. He founded to help merchants enact positive change in the credit card processing industry. Schedule a Consultation with Phillip

Schedule a Consultation with Phillip

9 Reviews Leave Your Review Below

  1. The owner of stellar payments is a Con man
    really is the most dishonest person i have ever came across .
    I worked with the company for 5 weeks and was not paid commission on any of the accounts i signed.
    I withdrew from the company without a signed contract so the owner falsely signed it and pretends that I’m under contract
    The man is a Con man who committed fraud ,I will take him to court and get justice but i do want to warn merchants
    because I got complaints from those who trusted me to sign with me
    that the owner had gone into their accounts and removed money unauthorized .
    This led my merchants to distrust me because i brought them to the company.
    I had no Clue that Stellar payments was a fraud .
    beware and be careful as they will get you with high contract fees or even without contracts they will go to your account and remove fees.
    Unreal and shameful that people can do business this way.

  2. This company is dishonest ,they con people ,lie and steal money without authorization ..a company like that should not be in business Hello ,My name is Tal Cohen I am a business owner who needed credit card processing I was approached by a sales representative who had worked for Stellar who by the way is not with the company anymore because they are disonest. I signed up and weeks went by and i did not get my terminal after multiple phone calls ,I decided to call Clover ad cancel with them ,they had told me they would note my account. I then called Stellar payment and told them that i will not work with them this point i didn’t receive anything but i was already unhappy with the company. A few days later i get an email that cLover had sent me my terminal I called Clover and they said when u receive it deny it and it will go back to the shelf like nothing happened and i won’t be charged . I called Stellar payment and let them know. A few weeks after on March/28/2016 Stellar payment went into my account and took out $1,138.17 …I called them and told them that I didn’t receive anything and it was cancelled ,i was not under contract and they should not have taken out the money ..they said they will open a ticket and will let me know in two days ..a week passed and they said they didnt have an answer ..two weeks passed and still no answer .I filed a dispute with my bank ON April 4,2016 Stellar payment went into my account again and withdrew $81.90 ..I called again and asked what it was for the sales rep in the office said she didnt know and will open a ticket IF i tell you were in May now and i have not gotten my money back. This man Michael who is the owner of the company is a con man ,he has no morals . I spoke to him directly and he said he would help resolve this and then took out more money from my account. From my understanding is that even the sales rep left because she found out that Michael is not an honest man ..I looked him up and sure enough there are complaints on the company from previous sales people and merchants . I am filing a complaint here and if he doesn’t resolve it i will hire an attorney and sue him for attorney fees too.

  3. Most dishonest credit card processing I’ve ever came to contact with.
    Pricing merchants with Err pricing so they don’t know what they are paying.
    Charging crazy high cancelations .
    Getting merchants to sign and raising their prices.
    Getting agents to work for v them and stealing their accounts and not paying them.
    The owner pretends to be a man of God but he is a thief in disguise.

  4. This is the most unprofessional company i have ever dealt with.
    I will tell you as someone who dealt with them on the inside for a short time.
    The owner Michael is the most dishonest man who pretends to be religious.
    He is very money hungry ,he likes to price people with ERR pricing which basically means that the merchant has no clue to what he is paying.
    Coming from another company i saw and experiences their dishonesty first hand and had to leave right away.
    I was asked to transfer my accounts to his company ,even the ones which were priced low ..he said first bring them to us and then we will worry about raising them.
    This man has a $750 cancelation fee .He basically forces people to stay with him.
    He will lie to your face to get your business. This man will try to sell you Clover systems and terminals even if you dont need to spend all that money and reason is once you Use a clover you cannot use it with any other company so his way is to tie you up with the terminals and pos systems.
    I have been doing processing for 7 years and never dealt with anyone so greedy and dishonest.

  5. Stellar is a rip-off company. I have been trying to contact the salesperson (Shannon) for over two weeks. I was due a refund of my money due to the miscommunication (lying) by this person. Please do not do business with this company.

    1. I owe an apology to Shannon Balfur. I submitted this review before he had a chance to get back to me, and for this I do apologize.

  6. SPS has a shady credit card merchant account practice. First of all, they will falsely promise that their fee will be lower than your existing bank’s credit card merchant account. They will ask you for your existing statements so they will analyze whether they can beat your current rate. Then they will come back to tell you that after analysis, they can definitely lower your monthly fees from credit card transaction. But in reality, since I signed up at the end of December 2012, I’ve been charged a lot more than my previous bank (SPS’s fees have been about 2x a much as my previous bank PNC. in March 2013, SPS charged me about 10% of my total transaction. In April 2013 when i ran very few credit card transactions with them, they charged me over $50 for a total of $150 credit card transaction!!!). Second, SPS will give you the application without explaining in details on what the fees are. Also they have some hidden charges that they don’t tell you about. Their fee for running credit card transaction is outrageous. Third, when you get the bill & want to dispute the charge with them, they take their time to give you an answer (in my case, it took 3 month billing cycles before they figure out why they charged me more than double of what PNC was charging me before with the same amount of credit card transaction). So while you wait for their solution, the fees keep piling up (if you run credit card transaction while you wait, their various fees get run up…. if you don’t do any credit card transaction, you also get tagged with other fees such as monthly minimum fee….so either way, they almost see purposely try to slow the resolution process so they can charge you more fee). Fourth, when they came back to me with a solution, they said the reason that my fee with them had been higher than PNC was because I wasn’t on the right plan. So they basically refuse to take the fault where it was their fault for not signing you up to the correct plan that they told the client about initially. They basically did a bait & switch on the client. After the client catches on of their bait & switch strategy, SPS then wants you to be patient & try the other plan. If the other plan doesn’t make the fee lower than the your previous bank, they again win because they’ll collect more fee. Now I have requested cancellation (beginning of May 2013). Let see whether they will have another shady practice to collect more fees. Below is more details of some of the problems i encountered with SPS in the last few months.


    The fees charged by credit merchant account is more than promised in contract. Also, a charge not stated in contract had mysteriously appeared in my account.
    Stellar Payment System (SPS,800-676-4030, Fax:305-575-1512) had guaranteed with a proposal back December 2012 that their credit card merchant account will provide my business lower rate (0.99% volume percent pass through interchange+$0.15/item transaction fee+$25 fee only if monthly credit card transaction is not more than $25). SPS was so confident that they can beat my current pricing that they sent a letter saying that they decided to come up with a $1,000.00 just for me if they cannot beat my current pricing with PNC. So to determine whether they can provide a better rate for me than PNC, I provided SPS’s senior funding manager Zeeshan Saeed my credit card merchant statements from PNC. After SPS came back with a pricing proposal that beat PNC’s pricing with rate mentioned above, I signed up with SPS credit card merchant account at the end of December 2012. A working credit card machine was received from SPS on 1/15/13. The machine had some problem initially but was fixed on 1/21/13. I noticed that on 1/2/13, SPS had charged me $53.97. Before I signed up, there was no mentioning of this charge anywhere in the contract. Also this charge occurred before I even received a working credit card machine from SPS. In 2nd week of February 2013, after I received the January 2013 merchant statement from SPS, I also noticed that there were a lot of fees (PCI noncomplliance/regulatory product/sales items/ 15% interchange fee) that appear in the statement that were not mentioned before in the contract. So the overall fee charged by SPS on my credit card transaction in January 2013 ended up 2x as high as what PNC would have charged me. So I wrote to Zeeshan Saeed on 2/13/13 & he asked me to scan the statements from SPS & PNC so his team can analyze what went wrong. I sent him all of the statements but learned that Zeeshan Saeed was no longer with SPS so they assigned me Brian Katzman . Again, I sent Brian the statements twice, first time on 2/28/13 and again on 3/13/13 so his team could analyze the problem. Brian also promised to find out why I was erroneously charged $53.97 on 1/2/13 when I didn’t even begin using the credit card service from SPS yet. On 3/14/13, Brian said his team found out that my higher monthly fee in comparing to PNC was due to the 0.99% volume percent for the pass through interchange. So he lowered the volume percent on Pass Through Interchange to 0.5% on 3/14/13, and said that I should see lower fee than PNC in March 2013. After I did my own analysis with the change in pass through interchange volume percent, I told Brian that would not make my fee lower than PNC because fee charged by SPS was higher due to all these miscellaneous charges on the statement. Then Brian told me that it appears that Pnc has me on a 3 tier rate so in order to get my fee lower than PNC, he could keep me on the same 3 tier rate at lower %. So SPS was basically not honoring the lower fee guarantee and their original analysis (they didn’t notice this in their initial analysis?). SPS was not acknowledging their higher fee & now was trying to convince me that the problem would be solved by switching me to another one of their plan. I agreed to switch anyway on 3/15/13, hoping that it would fix the problem. Also on 4/4/13, Brian told me that $53.97 on 1/2/13 was a pre month service. There was no mentioning of this pre-month service when i signed up with SPS. When they charged it, SPS was very sneaky about it & didn’t leave any explanation either. On 4/10/13, I wrote to Brian again to let him know that I was still getting charged much higher fee than PNC. In fact, I was charged 10% of total credit card transaction in March 2013!! Brian requested credit of $53.97 on 4/17/13 but SPS denied it. SPS falsely advertised the deal & sneaked in hidden charges. It’s not easy to terminate account as they will try to delay the process with explanations or new deal. They’re a fraud.

    1. This is true.
      They dont lower fees ,they change the method of payment and charge merchants more.
      If they lower you they end up raising you .
      after you sign you are tied in a contract .

      Michael the owner is a very dishonest man
      worst company ever.

      1. i’ve subsequently rejected several other companies (From Florida also) that sound just like them in the last few years. it’s a scam going on and on because it doesn’t seem like any authority is doing anything about it. Unless it’s a complete different company now in 2016, it’s pretty unbelievable that they receive a high rating with the BBB and here.

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