|Sales & Marketing|
|Costs & Contract|
|Complaints & Service|
Stellar Payment Systems (stellarpayments.com) is a merchant account provider headquartered in Miami, Florida. The company is “powered by” First Data, meaning that it is a reseller of First Data’s merchant services. Stellar Payment Systems, LLC is a registered ISO/MSP of Wells Fargo Bank, N.A., in Walnut Creek, California, and is located at 845 NE 79TH Street, Miami, Florida 33138. Patricia Jurado is listed as the principal for Stellar Payment Systems.
|Stellar Products and Services||Industries Served|
|Key Points – Sales & Marketing|
|Uses independent resellers?||Yes|
|Promotes deceptive rate quotes?||No|
|Discloses all important terms?||No|
Stellar Payment Systems partners with ISOs and independent sales agents to market its services. This hiring practice usually produces a high number of complaints for a company, as independent agents are typically motivated to sign merchants up for the most expensive contracts they can. We are currently able to locate three negative Stellar Payment Systems reviews related to the company’s hiring practices. Two of these complaints were filed by former employees who allege deceptive salary quotes and poor employee support, while one complaint from a merchant alleges repeated misrepresentation or nondisclosure of rates and fees. To its credit, the company does not appear to engage in deceptive advertising strategies in its official materials.
Stellar Payment Systems Marketing Example
|Key Points – Costs & Contract Terms|
|PCI compliance fee:||Variable|
Stellar Payment Systems offers credit card processing through First Data, which means that its rates and fees may be subject to variation depending on the agent setting up the account and a merchant’s business type, size, and time in business. According to one merchant complaint, the company charges a monthly minimum fee, a PCI non-compliance fee, and very high transaction fees. Given its partnership with First Data, it is also likely that the company enforces a minimum service length, a PCI Compliance fee, and an early termination fee. Although there is only one complaint online that mentions issues with the Stellar Payment Systems contract, all available evidence indicates that the company offers terms that are average for the industry. If you have any knowledge of the standard Stellar Payment Systems contract, please leave that information in the comment section of this review.
|Key Points – Complaints & Service|
|Live customer support:||Yes|
|Most common complaint:||N/A|
We are currently able to locate three Stellar Payment Systems complaints, one of which alleges that the company is a scam and a ripoff. Common themes include poor hiring practices, deceptive sales tactics, unhelpful customer service, and expensive contract terms. One of these complaints was resolved according to an update posted by the complainant. Although the content of these complaints is alarming, the overall number and frequency of complaints is very low for the company’s size and time in business. The Stellar Payment Systems website provides an email contact form for customer service, but it’s likely that the company outsources its customer support to First Data.
|Key Points – BBB Report|
Stellar Payment Systems is not an accredited business with the Better Business Bureau. As of this review, the company has an “A+” rating with the BBB and has had two complaints filed against it in the last 36 months. Both complaints were filed in regards to an advertising or sales issue. One complaint was resolved with BBB assistance, while the other was resolved to the dissatisfaction of the complainant. Given this complaint total and resolution rate, we have slightly adjusted the BBB’s rating to an “A.”
* Denotes CPO-adjusted BBB score
Related: Best Processors For E-Commerce
This review was originally published on 3/19/13 and was last updated on 4/28/15.
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