Stellar Payment Systems Overview
First Data Reseller
Stellar Payment Systems is a merchant account provider located in Miami, Florida. The company is a reseller of First Data’s products and merchant services. The company also advertises Clover and Poynt as its POS system partners.
Headquartered in Miami, Florida
Stellar Payment Systems, LLC is a registered ISO/MSP of Wells Fargo Bank, N.A., in Concord, California, and is located at 845 NE 79th Street, Miami, Florida 33138. Patricia Jurado is listed as the principal for Stellar Payment Systems.
Stellar Payment Systems Review Table of Contents
- Costs & Contract: Stellar Payment Systems appears to offer several pricing plans through First Data with variable terms.
- Complaints & Service: Stellar Payment Systems has received fewer than 10 public complaints, although some of the company’s complaints have been posted by the same former sales agent.
- BBB Rating: Stellar Payment Systems has an “A+” with the Better Business Bureau and has received four complaints in the past 3 years.
- Sales & Marketing: Stellar Payment Systems employs independent sales agents and has received sales complaints from agents and merchants.
- Rates & Fees: How Merchants Got The Best Rates With Stellar Payment Systems
Types of Businesses Served
Our unbiased reviews are supported, in part, by helping you find highly rated merchant accounts. You can learn more here.
Stellar Payment Systems Rates, Fees, and Costs
|Flat Rate||2.69% + $0.25|
|Business Plan Swiped Rate||1.59% + $0.25|
|Business Plan Keyed-in Rate||2.35% + $0.25|
|Business Plan Monthly Fee||$69.95|
|Enterprise Plan Interchange Plus Rate||Intercchange + 0.39%|
|Enterprise Plan Monthly Fee||$129|
|Virtual Terminal Rate||1.00% - 4.99%|
|Payment Gateway Fee||Undisclosed|
|Early Termination Fee||$495|
|PCI Compliance Fee||$19.95 Per Month|
|Equipment Lease Terms||48 Month (locked)|
Stellar Payment Systems Pricing
Stellar Payment Systems offers credit card processing through First Data, which means that its rates and fees may be subject to variation depending on the agent setting up the account and a merchant’s business type, size, and time in business. However, the company’s website does list some specific pricing and fee information for each of its service tiers.
The “Flat Rate” tier charges no monthly fee and a flat per-transaction fee of 2.69% plus $0.25. The “Business” tier charges a qualified swiped rate of 1.59% plus $0.25, a qualified keyed-in rate of 2.35% plus $0.25, and a monthly fee of $69.95. The “Enterprise” tier charges a per-transaction fee of interchange plus 0.39% and a monthly fee of $129. The “Beyond” tier comes with custom pricing and the largest array of features and services that the company can offer.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, Stellar Payments also dedicates a portion of its website that advertises its virtual terminal and payment gateway services as part of each of its monthly plans. It appears that the cost of these services is built into each of the monthly fees for its 4 different plans. Stellar Payment Systems relies on Clover for its online payment gateway. However, merchants should inquire about the possibility of additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates when assessing these options.
According to one merchant complaint, the company charges a monthly minimum fee, a PCI non-compliance fee, and very high transaction fees. Given its partnership with First Data, it is also likely that the company enforces a minimum service length, a PCI compliance fee, and an early termination fee. Typical First Data contacts include an early termination fee of $495 and a PCI compliance fee of $19.95 per month, There are a few public complaints that mention issues with the Stellar Payment Systems contract, but all available evidence indicates that the company offers terms that are roughly average for the industry. We do not expect the Stellar Payment Systems’s terms to compete with the cheapest merchant accounts available. If you have any knowledge of the standard Stellar Payment Systems contract, please leave that information in the comment section of this review.Are you happy with your Stellar Payment Systems fees? Tell us about them before your go!
Stellar Payment Systems Complaints & Customer Reviews
|Total Online Complaints||<10|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
Low Complaint Total
We are currently able to locate under 10 complaints about Stellar Payment Systems, some of which allege that the company is a scam and a ripoff. A handful of these complaints (some of which can be found in the comment section below) appear to have been posted by the same former sales agent of the company, as alleged by a complaint response from the company itself. Given this employee’s concerted effort to diminish the company’s public reputation, we have weighed all of these complaints as though they were a single complaint. Common themes among all complainants include poor hiring practices, deceptive sales tactics, unhelpful customer service, and expensive contract terms. Although the content of these complaints is alarming, the overall number and frequency of complaints is very low for the company’s size and time in business.
Stellar Payment Systems Support Options
In the past year, we have received a high volume of unverified, vague positive testimonials in the comment section below this review. There is no evidence that these testimonials are paid or fake at this time, but until they are verified, they will not be factored into our rating of the company. The Stellar Payment Systems website provides an email contact form for customer service, but it’s likely that the company outsources at least some of its customer support to First Data. The company’s available support channels are not enough to qualify it as a top-rated merchant account provider for customer service.
Stellar Payment Systems BBB Rating Summary
Key Points - BBB
|Product & Service Complaints||0|
|Billing & Collection Complaints||0|
|Advertising & Sales Complaints||0|
|Guarantee & Warranty Complaints||0|
Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.
Under 10 BBB Complaints
Stellar Payment Systems is not an accredited business with the Better Business Bureau. As of this review, the company does not have a rating with the BBB thought it has had 0 complaints or informal reviews filed against it in the last 36 months.
An “A” Performance Overall
Given the company’s clean complaint record, we award an “A” at this time despite the BBB not rating the company.
Truth In Marketing & Advertising
|Employs Independent Resellers||Yes|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
Stellar Payment Systems partners with ISOs and independent sales agents to market its services. This hiring practice usually produces a high number of complaints for a company, as independent agents are typically motivated to sign merchants up for the most expensive contracts they can. We are currently able to locate a handful of negative Stellar Payment Systems reviews related to the company’s sales practices. Two of these complaints were filed by former employees who allege deceptive salary quotes, poor employee support, and training from the company intended to mislead merchants, while other complaints from merchants allege repeated misrepresentation or nondisclosure of rates and fees.
Incomplete Rate Quotes
The Stellar Payment Systems website currently lists a number of rates and fees on its pricing page, including a qualified swiped rate of 1.59% plus $0.25 and a qualified keyed-in rate of 2.35% plus $0.25. These rates are clearly described as “qualified” rates, but the company’s higher mid-qualified and non-qualified rates are nowhere to be seen. This could give merchants an unrealistic expectation of the effective rates they will pay. Merchants are encouraged to understand the full range of potential per-transaction rates that they may be charged. If you suspect that Stellar Payment Systems is charging you undisclosed fees, we recommend seeking a third-party statement audit to find and eliminate hidden charges.
The Stellar Payment Systems website also sells payment terminals to merchants. An adequate credit card terminal can be purchased for $500 or less. Buying a terminal allows merchants to avoid costly equipment leases that can often be a part of their contracts.
Stellar Payment Systems Marketing Example
About Phillip Parker
Thank you for reading my review. I hope that it has helped you with your research.
Why I'm Qualified to Write About Credit Card Processing and Merchant Account Services
I'm a former credit card processing sales director who left the industry because I didn't like how it takes advantage of small business owners. It feeds like a leech on businesses and thrives by imposing fees that are nearly impossible to comprehend. Seeing a need for change, I left and built this website help business owners better understand the industry, research merchant services providers, and get refunds of excessive merchant account fees. My experience of working "behind the curtain" in the industry, and using that knowledge for good, has resulted in millions of dollars returned to hard-working small business owners as well as enterprise-level companies.
From the time that I starting working in the merchant services industry to when I left to create this website, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this "insider" knowledge to myself. To lift the fog, I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers on this website.