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Stellar Payment Systems: Card Processing Reviews & Complaints
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Stellar Payment Systems is a merchant account provider located in Miami, Florida. The company is a reseller of First Data (now Fiserv) products and merchant services. The company also advertises Clover and Poynt as its POS system partners.
Stellar Payment Systems Payment Processing
Stellar Payment Systems processes all major debit and credit cards for most business types. Their services include POS systems, mobile solutions, EMV card readers and swipers, NFC, B2B, MOTO, and e-commerce solutions.
Point of Sale Systems
The company offers various Point of Sale (POS) systems designed to streamline operations and improve customer service. From traditional countertop terminals to modern touch screen systems, Ironwood Financial has a POS solution for every business. Some systems also integrate inventory management and reporting functionalities, providing a comprehensive business management tool.
Mobile Payment Solutions
Recognizing the growing trend of mobile commerce, Ironwood Financial provides a mobile payment solution. This service allows businesses to accept credit and debit card payments on the go using a mobile device. It is a valuable tool for businesses that operate outside a traditional storefront, such as pop-up shops, food trucks, or at trade shows.
E-Commerce Payment Gateway
Ironwood Financial caters to online businesses with its e-commerce payment gateway. This service provides a secure platform for processing online payments. It supports a variety of payment methods and currencies, making it a suitable choice for businesses looking to sell their products or services globally.
Payment Security and Compliance
Security is paramount in payment processing. Ironwood Financial offers advanced payment security measures including encryption and tokenization. Additionally, they help businesses navigate complex compliance requirements, ensuring they meet the Payment Card Industry Data Security Standard (PCI DSS).
Business Funding Solutions
Beyond payment processing, Ironwood Financial also offers business funding solutions. These include merchant cash advances, a form of financing that offers a lump sum in exchange for a percentage of future credit card sales.
Location & Ownership
Stellar Payment Systems, LLC is a registered ISO/MSP of Wells Fargo Bank, N.A., in Concord, California, and Fifth Third Bank, National Association, and it is located at 845 NE 79TH Street, Miami, Florida 33138. Patricia Jurado is listed as the principal for Stellar Payment Systems, while LinkedIn has Michael Oz as the general manager.
Table of Contents
Stellar Payment Systems Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||10+|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
Low Complaint Total
We are currently able to locate approximately 10 negative Stellar Payment Systems reviews, some of which allege that the company is a scam and a ripoff. A handful of these Stellar Payment Systems complaints (some of which can be found in the comment section below) appear to have been posted by the same former sales agent of the company, as alleged by a complaint response from the company itself. Given this employee’s concerted effort to diminish the company’s public reputation, we have weighed all of these complaints as though they were a single complaint. Common themes among all complainants include poor hiring practices, deceptive sales tactics, unhelpful customer service, and expensive contract terms. Although the content of these Stellar Payment Systems complaints is alarming, the overall number and frequency of complaints is very low for the company’s size and time in business. In the past year, we have received a high volume of unverified, vague positive testimonials in the comment section below this review. There is no evidence that these testimonials are paid or fake at this time, but until they are verified, they will not be factored into our rating of the company. If you have your own Stellar Payment Systems review to make, please do so below.
Stellar Payment Systems Lawsuits and Fines
We have not found any outstanding class-action lawsuits or FTC complaints filed against Stellar Payment Systems. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Stellar Payment Systems Customer Support Options
The Stellar Payment Systems website provides an email contact form for customer service, but it’s likely that the company outsources at least some of its customer support to First Data (Fiserv).
Stellar Payment Systems Customer Service Number
- (800) 676-4030 – Toll-Free Customer Support
Other Support Options
- Customer support form
- Customer service email address at [email protected]
The company’s available support channels are not enough to qualify it as a top-rated merchant account provider for customer service.
Stellar Payment Systems Online Ratings
Here's How They Rate Online
Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.
No BBB Complaints
Stellar Payment Systems is not an accredited business with the Better Business Bureau. As of this review, the company does not have a rating with the BBB, though it has had 0 complaints or informal reviews filed against it in the last 36 months.
An “A” Performance Overall
Given the company’s clean complaint record, we award an “A” at this time despite the BBB not rating the company.
Stellar Payment Systems Fees, Rates & Costs
A Closer Look at The Contract
|Monthly & Annual Fees||Yes|
Stellar Payment Systems Pricing
Stellar Payment Systems offers credit card processing through First Data (Fiserv), which means that the Stellar Payment Systems rates and fees may be subject to variation, depending on the agent setting up the account and a business’ type, size, and time in business. However, the company’s website does list some specific pricing and fee information for each of its service tiers.
The “Flat Rate” tier charges no monthly fee and a flat per-transaction fee of 2.69% plus $0.25. The “Business” tier charges a qualified swiped rate of 1.59% plus $0.25, a qualified keyed-in rate of 2.35% plus $0.25, and a monthly fee of $69.95. The “Enterprise” tier charges a per-transaction fee of interchange plus 0.39% and a monthly fee of $129. The “Beyond” tier comes with custom pricing and the largest array of features and services that the company can offer.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, Stellar Payments also dedicates a portion of its website to advertising its virtual terminal and payment gateway services as part of each of its monthly plans. It appears that the cost of these services is built into each of the monthly fees for its 4 different plans. Stellar Payment Systems relies on Clover for its online payment gateway. However, business owners should inquire about the possibility of additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates when assessing these options.
According to one Stellar Payment Systems complaint, the company charges a monthly minimum fee, a PCI non-compliance fee, and very high transaction fees. Given its partnership with First Data (Fiserv), it is also likely that the company enforces a minimum service length, a PCI compliance fee, and an early termination fee. Typical First Data (Fiserv) contacts include an early termination fee of $495 and a PCI compliance fee of $19.95 per month. There are a few public complaints that mention issues with the Stellar Payment Systems contract, but all available evidence indicates that the company offers terms that are roughly average for the industry. We do not expect Stellar Payment Systems’ terms to compete with the cheapest merchant accounts available. If you have any knowledge of the standard Stellar Payment Systems contract, please leave that information in the comment section of this review.
We also encourage business owners to check out our list of the providers of the best merchant accounts.
Stellar Payment Systems Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Uses Independent Resellers||Yes|
|Discloses All Important Terms||No|
Stellar Payment Systems partners with ISOs and independent sales agents to market its services. This hiring practice usually produces a high number of complaints for a company, as independent agents are typically motivated to sign merchants up for the most expensive contracts they can. We are currently able to locate a handful of negative Stellar Payment Systems reviews related to the company’s sales practices. Two of these Stellar Payment Systems complaints were filed by former employees who allege deceptive salary quotes, poor employee support, and training from the company that is intended to mislead clients, while other complaints allege repeated misrepresentation or nondisclosure of rates and fees.
This does not compare favorably to our list of best credit card processors.
Incomplete Rate Quotes
The Stellar Payment Systems website currently lists a number of rates and fees on its pricing page, including a qualified swiped rate of 1.59% plus $0.25 and a qualified keyed-in rate of 2.35% plus $0.25. These rates are clearly described as “qualified” rates, but the company’s higher mid-qualified and non-qualified rates are nowhere to be seen. This could give clients an unrealistic expectation of the effective rates they will pay. Business owners are encouraged to understand the full range of potential per-transaction rates that they may be charged. If you suspect that you are being charged undisclosed Stellar Payment Systems fees, we recommend seeking a third-party statement audit to find and eliminate hidden charges.
The Stellar Payment Systems website also sells payment terminals to merchants. An adequate credit card terminal can be purchased for $500 or less. Buying a terminal allows businesses to avoid costly equipment leases that can often be a part of their contracts.
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