PaymentPop Rating for TransNational Payments
Negative Feedback
That’s all they keep saying READ YOUR CONTRACT! Well I never received a contract. Sales rep never provided. I have full copies of what we spoke of & agreed to, no agreement was EVER provided. Agreement just sent to me does not even have a place for a initial or signature stating I was given or had an opportunity to review. I am being charged cancellation fees, sales rep never indicated early cancellation would result in fees. What I got a kick out of is their cancellation form asking me why I am canceling, how much is the new merchant services charging, fees, etc. Yet they are going to charge me fees for canceling, obviously they didn’t want my business anyhow, nor do they want it back after all this!
Positive Feedback
There are no positive reviews published about TransNational Payments on the PaymentPop website.
TransNational Payments BBB Rating
TransNational Payments (as TransNational Bankcard) has an average customer review rating of 3/5 stars and an “A+” on the Better Business Bureau, based on 8 customer reviews. The company is not BBB accredited and has been in business for 24 years.
Negative Feedback
I was ready to partner and begin processing with Celero Commerce also known as Transnational Payments around January 2023. Despite knowing about complaints registered against these two companies on BBB and Trustpilot, I wanted to give them the benefit of the doubt. I signed up with a Senior Account Manager for Celero and Transnational Payments. She told me that my account has been approved with Transnational Payments and I can begin processing soon. I never heard from her or her company again. I couldn’t get a hold of her. I received no communication Via email. I tried calling her office again to find out that my account has been denied. More importantly, Transnational payments pulled my credit without my consent and that’s after I was told account was approved. Just not the experience I was looking for. I am very disappointed with how I was treated. I have lost valuable time and energy. Very unprofessional treatment. I do not recommend Celero Commerce or Transnational Payments for Merchant Account Processing. Stay away from these people as far as you can.
Positive Feedback
On a previous update the BBB profile had the following user review, but it has since been removed.
I am completely satisfied with my services provided by Transnational. Will Foley went above and beyond when it came to our processing needs. He helped save me time and money. I have recommended Will Foley to friends and other business owners. He’s very hard working representative and a true professional in his industry.
ComplaintsBoard Rating Analysis
TransNational Bankcard has a customer review rating of 2.9 with 0% resolution on ComplaintsBoard, with 7 unresolved complaints. Common themes among these complaints include hidden fees, poor customer service, difficulty in canceling accounts, and unauthorized account activities.
Negative Feedback
They opend a second merchant account without my permission. I didn’t know for 7 months and they charged me over $547.45 for an account that wasn’t even being used. No one ever talked about opening an account. – Complaint from V. Johnson
I had to use this company ’cause my POS company made me, you know, to integrate into my online store (back in 2015). But now I’m kinda retiring, like, semi-retiring, you know, and I closed my online store and canceled my POS system. So, I tried to get in touch with TransNational to cancel my service, but man, it’s been a real pain. They promised to call me back, but it took forever, and I kept getting passed around to different people. I told them it was urgent, both times I called. And get this, they’re threatening me with a $395 cancellation fee! Like, seriously? I don’t even use their service anymore ’cause I don’t have an online store. And their customer service is so terrible, I wouldn’t even wanna do business with them if I could. Plus, they’ve been taking my money for over 6 years, so it’s not like they’re hurting for cash. – Complaint from S. Nader
Positive Feedback
There are no positive reviews published about TransNational Bankcard on the ComplaintsBoard website.
Source: ComplaintsBoard
PissedConsumer Rating Analysis
TransNational Payments has an average customer review rating of 1.0 star on PissedConsumer based on 4 customer reviews. The common themes in the reviews include dissatisfaction with billing practices, customer service, and deceptive sales tactics. Customers have expressed frustration with misleading information about charges and fees, difficulty in canceling services, and aggressive sales approaches.
Negative Feedback
They make promises they cannot keep. Lie about the services they provide. They lie about charges and fees. They won’t return phone calls or emails. Then they say they tried to reach you. They say their software is compatible with our companies’ services and then say I guess we’re not compatible. They say you can cancel without charges or fees and then charge you to cancel. – Review from April 8, 2022
These sales reps continuously called our business for over a year, after being told no many times, continued to harass us for their business. They tell you they can low ball your processing, however, they lie about other companies to make their sales pitches. They are extremely pushy, and make you feel bad if you don’t use them. One even stooping as low as saying “you don’t care about your business enough”. Unbelievably poor tactics. Horrible sales conduct, and unprofessional. Stop harassing small businesses to make a dollar. No means no. – Review from September 6, 2019
Positive Feedback
There are no positive reviews published about TransNational Payments on the PissedConsumer website.
Source: PissedConsumer
