TransNational Bankcard Review

7 Replies

Credit Card Processors
TransNational Bankcard Logo
Category Breakdown
Sales & Marketing rated B minus
Costs & Contract rated B minus
Complaints & Service rated B
BBB Rating rated B minus

Overall Rating

"B-" Credit Card Processor Rating


Overview

TransNational Bankcard Logo

TransNational Bankcard Logo

TransNational Bankcard (tnbci.com) is a merchant account provider founded in 1999 that primarily serves small to mid-sized businesses in the United States. The company is a reseller of Global Payments. TransNational Bankcard, LLC is a registered ISO/MSP of HSBC Bank USA, National Association of Buffalo, New York, with corporate offices located at 9600 W. Bryn Mawr Ave., 6th Floor, Rosemont, Illinois 60018. John Pitzaferro is listed as the CEO of TransNational Bankcard.

TransNational Bankcard Products and Services Industries Served
  • Retail
  • Mobile
  • E-commerce
  • MOTO

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Sales & Marketing | B-

Key Points – Sales & Marketing
Uses independent resellers? No
Promotes deceptive rate quotes? No
Discloses all important terms? No

TransNational Bankcard appears to employ both inside and outside sales W-2 representatives to market its services, but a company representative has stated that TransNational does not employ independently contracted 1099 sales agents. We have located multiple TransNational Bankcard reviews describing nondisclosure of fees and terms by the company’s sales reps, specifically regarding the company’s termination fees. Merchants also report severe rate increases following initially offered “grace periods” and an in-person rate quote of 1.74% that is deceptively low. Although TransNational Bankcard does not engage in unethical advertising strategies in its official materials, there is certainly some cause for concern according to complaints about the company.

TransNational Bankcard Marketing Example

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Costs & Contract | B-

Key Points – Costs & Contract Terms
Swiped rate: Variable
Keyed-in rate: Variable
Termination fee: $250
PCI compliance fee: Unknown
Equipment lease: None

According to various public complaints, the standard TransNational contract is a three-year agreement through Global Payments with an early termination fee of $250, an annual fee of up to $95, and other associated fees. A company representative has stated that TransNational exclusively offers interchange-plus pricing, but multiple merchant complaints mention a rate quote of 1.74%, which does not resemble a typical interchange-plus quote. It is also unclear at this time whether the company’s annual fee covers the cost of PCI compliance or the company charges a separate PCI Compliance fee.

The primary cause of complaints about TransNational Bankcard is the fact that the company used to sell equipment leases through Northern Leasing Systems (DBA Lease Finance Group). Northern Leasing is notorious for offering long-term, non-cancellable, expensive contract for equipment that sometimes doesn’t even work. There are numerous complaints about TransNational Bankcard’s equipment leases in which complainants state that they were misled about the terms of their leases and are now stuck with expensive machines that they don’t need. Some of these complaints received responses from TransNational Bankcard representatives, who held the merchants to their lease terms in most cases.

A company representative has stated that TransNational Bankcard terminated its relationship with Northern Leasing Systems in 2010 and no longer leases any equipment to merchants. Recent complaints filed against the company do not mention Northern Leasing, Lease Finance Group, or equipment leases, which seems to confirm this representative’s assertion. However, one complaint from 2011 reports an equipment lease through Northern Leasing, so it may be possible that the company did not completely terminate the relationship in 2010.

Overall, TransNational Bankcard appears to offer fairly average contract terms, but its score in this category has improved as a result of its terminated relationship with Northern Leasing.

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Complaints & Service | B

Key Points – Complaints & Service
Total complaints: 20+
Live customer support: Yes
Most common complaint: Hidden fees

We are currently able to locate over 20 TransNational Bankcard negative reviews filed outside of the BBB on various websites, and some of these complaints accuse the company of being a scam or a ripoff. The most common complaints are merchants reporting deceptive sales tactics, nondisclosure of hidden fees, expensive, non-cancellable equipment leases, difficulty closing accounts, and surprise over a previously undisclosed cancellation fee of $250. Most of these issues appear to be related to the agent who set up the account rather than the company’s customer service staff, but there are also a handful of complaints that mention unhelpful or unavailable customer service. Overall, TransNational Bankcard’s complaint volume is about what we would expect for a company of its size and time in business, and we are therefore awarding the company a “B” in this category.

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BBB Report | B-*

Key Points – BBB Report
Product/service: 10
Billing/collection: 2
Advertising/sales: 16
Guarantee/warranty: 1
Delivery: 13

As of this review, the Better Business Bureau is showing that TransNational Bankcard earned BBB accreditation in 2005 and has an “A+” rating with 42 complaints filed in the last 36 months (up from 38 as of our last update). Of the total complaints, 10 are regarding problems with products and services, two with billing and collection disputes, 16 with advertising and sales issues, and 13 with delivery issues. TransNational Bankcard has responded to all of the complaints, but only 29 complainants verified that the issue was resolved to their satisfaction. In light of these figures, we have adjusted the BBB’s grade to a “B-” for the purposes of this review.

* Denotes CPO-adjusted BBB score

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Bottom Line


TransNational Bankcard Review

Rated 3.1 out of 5 Stars
Reviewed by Phillip Parker
Reviewed on 2015-06-26

TransNational Bankcard rates as an average merchant services provider according to our rating criteria. The company is showing a moderate amount of complaints for its size and time in business, but the consistency of these complaints is alarming. TransNational Bankcard can improve its rating by ensuring a higher level of disclosure and transparency among its sales agents, particular with regard to its termination fee.

This review was originally published on 11/1/12 and was last updated on 6/26/15.

Leave your review of TransNational Bankcard in the comment section below:

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7 comments

  1. Jody

    This company is ridiculous!
    I am an independent hairstylist I rent a chair I used transnational for almost 3 years now because that is what the contract stated. I’m not at the salon all the time and just rent when I want so I haven’t had many transactions. I knew my contract is up this September so I sent in a 60 day notice that after September my contract would be over and no longer wanted to work with transnational. Just today I was charged 250 for termination. I can’t help if my clients don’t use a card but I pay monthly fees to keep the machine so why does that matter how much I use it. I need help and any advice would be appreciated.
    Go with any other company besides this one. So many hidden fees and agreements it’s been such a headache. Worse experience I’ve had

  2. John Calhoun

    This Comany is a fraud. They signed my company up to process credit card transactions with a 10% reserve on our account. After we processed $150,000 and they have $15,000 along with another $15,000 that they never funded to my account, then they call me and say I need more documentation to continue with the account. They’re a complete fraud. Contact the Attorney General in the state of Illinois at the address below.

    illinoisattorneygeneral.…

    1. Jody

      Did you follow through with an attorney or get any of your money back? I am just curious because I am not sure what I should do. I’ve been charged all this money and sent in a letter for my 60 day notice to stop services and then they charged me a termination fee for 250$ because they say I haven’t processed enough transactions. I am an independent hairstylist so I am not employed I just work at the salon when I want. I need help and any advice would be greatly appreciated.

  3. Tim

    VERY SHADY COMPANY!!! Hidden fees all over the place! Sales reps tell you one thing but it is far from reality. AVOID Transnational….period!

  4. Transnational is a scam

    Terrible and deceptive business practices. They are NOT honest from day one. You will have to fight them month to month with all the fees they attach on your statement. It is a nightmare to deal with them. They switched phone numbers more than multiple times and very hard to get a hold of them.

    They are still trying to charge us money even after 4 years of contract is expired with them. They are bullying, pressuring, dishonest and terrible customer service when you need them. They will get you in a 4 year lease for a terminal to run your credit cards and you will end up paying $1500 for a machine you don’t even own anymore. I have never seen a worse business practice then these IL based company does. I have filed with every authority and I will be posting anywhere I can find. They still want to charge us $250 for some whatever they came up with. Our contract done with them 6 months ago and we have never missed a single payment or violated the contract. They are saying we are in a lifetime contract with them and to get out is $250.

    One good suggestion to anyone who is looking to to do business with them. Just go find another company. Do not do any business with Transnational. They have such a bad reputation and terrible customer service with terrible business practices. They will lie straight to your ear on the phone and keep lying to you until you sign the contract, Then you are done ! go find some other company. Do not do business with Transnational Bankcard Inc.

    1. Sarah Troop

      I have been with TransNational for 2 years and they are by far the best processor I have worked with in 12yrs of business. I am writing this only for the fact that with any company you will have complaints and those are the ones that are documented. People NEVER write down their excellent experiences. I have seen with within my own business. I have assisted thousands of customers over the years who are happy and they never write a great review. However you have one customer who no matter what you do for them can not make them happy they will write a negative one. It is my opinion that one or few bad complaint should not outway countless you have helped. I did my research upon signing up with TransNational and they have and still have an A+ rating with BBB and they have most certainly lived up to that.

      1. Phillip Parker Post author

        Hi Sarah,

        In order to authenticate your testimonial, please reply to this comment with your business name and location. Thanks!

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