Agree with our rating?
Leave a comment below
TransNational Payments: Card Processing Reviews & Complaints
Agree with our rating?
In 2020 TransNational Payments was acquired by Celero Commerce, a Nashville-based fintech company started in 2018. The brand’s website is still functioning but now features a notice directing people to Celero. It is likely that the TransNational Payments brand will be phased out soon. Please read our Celero Commerce review for more information.
In 2022, TransNational Payments announced a data breach impacting the names, email addresses, and Social Security numbers of individual owners or officers of TransNational enterprise customers. It is likely that this will result in a lawsuit.
A Global Payments Reseller
Formerly known as “TransNational Bankcard,” TransNational Payments is a merchant account provider that primarily serves small to mid-sized businesses in the United States. Founded in 1999, the company is a reseller of Global Payments.
TransNational Payments Payment Gateway
TransNational offers a payment gateway that is Pi-integrated and which features a virtual terminal, invoicing, EMV card-present transactions, recurring payments, a customer vault, and fraud management. It allows merchants to use their computer as a terminal, simplifies the MOTO payment process, and create customizable reports.
Mobile Payment Solutions
TransNational Payments’ mobile payment solutions allow businesses to accept payments on-the-go using a smartphone or tablet. This is ideal for businesses that operate in remote locations or attend trade shows, farmers markets, or other events.
Point-of-Sale (POS) Systems
TransNational Payments offers a variety of POS systems that are designed to meet the needs of businesses in various industries. Whether you’re looking for a traditional countertop terminal or a mobile POS, TransNational Payments has a solution that can help you process payments quickly and securely.
Virtual Terminal Services
TransNational Payments’ virtual terminal services allow businesses to process credit and debit card payments over the phone or via email, without the need for a physical card reader. This is ideal for businesses that don’t have a storefront or need to process payments remotely.
TransNational Payments’ recurring payments services enable businesses to set up automatic billing for their customers. This is ideal for businesses that have subscription-based services or need to bill customers on a regular basis.
Fraud Prevention Services
TransNational Payments offers a suite of fraud prevention services that can help businesses reduce the risk of fraud and chargebacks. These services include address verification, card security code (CVV2) verification, and fraud screening.
Location & Ownership
TransNational Payments, LLC is a registered ISO of BMO Harris Bank, NA, with corporate offices located at 9550 W. Higgins Road, 8th Floor, Rosemont, Illinois 60018. John Pitzaferro is the founder and CEO of TransNational Payments.
Table of Contents
- Costs & Contract: Appears to offer a three-year contract with…
- Complaints & Service: Complaints number more than 30 on…
- BBB Rating: Has an “A+” rating and has received 13 complaints and 20 reviews in the last 3 years. The company has been…
- Sales & Marketing: Does not appear to hire independent sales representatives and has received a moderate number of…
TransNational Payments Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||30+|
|Live Customer Support||Yes|
|Most Common Complaint||Hidden Fees|
Some Cause For Concern
We are currently able to locate over 30 negative TransNational Payments reviews filed outside of the BBB on various websites, and some of these complaints accuse the company of being a scam or a ripoff. The most common complaints are business owners reporting deceptive sales tactics, nondisclosure of hidden fees, expensive, non-cancellable equipment leases, difficulty closing accounts, and a cancellation fee of $500. Most of these issues appear to be related to the agent who set up the account rather than the company’s customer service staff, but there are also a handful of complaints that mention unhelpful or unavailable customer service. If you have your own TransNational Payments review to make, please do so in the comments below.
TransNational Payments Lawsuits
We have not found any outstanding class-action lawsuits or FTC complaints filed against TransNational Payments. However, 2022 saw the company announce a data breach impacting the names, email addresses, and Social Security numbers of individual owners or officers of TransNational enterprise customers. It appears that a class-action suit is potentially being put together. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
TransNational Payments Customer Support Options
TransNational Payments offers a dedicated support phone number and email address on its website, but these channels are not sufficient enough to qualify it as a top-rated payment processor for customer service.
TransNational Payments Customer Service Numbers
- (888) 998-6224 – Toll-Free Customer Support
- (877) 968-7147 – Payroll Support
Other Support Options
Overall, TransNational Payments’ complaint volume is about what we would expect for a company of its size and time in business, and we are therefore assigning the company a “B” in this category.
TransNational Payments Online Ratings
Here's How They Rate Online
Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.
Nearly 20 Complaints
As of this review, the Better Business Bureau is showing that TransNational Payments earned BBB accreditation in 2005 and has an “A+” rating with 17 complaints filed in the last 36 months. Of the 17 complaints, only 4 were resolved to the satisfaction of the merchant. The remaining 13 complaints were resolved to the dissatisfaction of the merchant or received no final response.
What Merchants Say
In addition to the 17 complaints posted to the company’s BBB profile, TransNational Payments has also received 26 informal reviews. 15 of these reviews are positive in tone while the remaining 11 are negative. The most recent review cites frustration with unexpected charges and poor customer service:
What an ***** experience. **** ***** was all talk, selling me on 1% monthly fees and then Im getting charged way more than promised and nobody can tell me why. I tried cancelling the service but am still getting charged and nobody is refunding my money.Will is shady, stopped responding as soon as I cancelled the service. Would NOT recommend to anyone!
In cases like this, merchants would benefit from understanding how to cancel an account without paying a fee.
An Adjusted Rating
In light of these figures, we have adjusted the BBB’s grade to a “B” for the purposes of this review.
TransNational Payments Fees, Rates & Costs
A Closer Look at The Contract
|Monthly & Annual Fees||Yes|
|Processing Rates||1.00% - 4.99%|
TransNational Payments Pricing
According to various public complaints, the standard TransNational Payments contract is a three-year agreement through Global Payments with an early termination fee of $500 (in the first year) or $395 (after the first year), an annual fee of up to $95, and other associated fees. A typical Global Payments agreement also includes a monthly fee of $10, an annual maintenance fee of $299, and a non-cancellable equipment lease lasting 48 months.
A company representative has stated that TransNational exclusively offers interchange-plus pricing, but multiple client complaints mention a rate quote of 1.74%, which does not resemble a typical interchange-plus quote. It is also unclear at this time whether the company’s annual fee covers the cost of PCI compliance or the company charges a separate PCI Compliance fee.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, TransNational Payments also dedicates a portion of its website to advertising its virtual terminal and payment gateway. However, pricing is not disclosed for these services. Additional TransNational Payments rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services. We encourage merchants to check out our list of the providers of the best merchant services.
Unfavorable Equipment Leases
The primary cause of complaints about TransNational Payments is the fact that the company used to sell equipment leases through Northern Leasing Systems (a DBA of Lease Finance Group). Northern Leasing is notorious for offering long-term, non-cancellable, expensive contracts for equipment that sometimes doesn’t even work. There are numerous TransNational Payments complaints about equipment leases in which complainants state that they were misled about the terms of their leases and are now stuck with expensive machines that they don’t need. Some of these complaints received responses from TransNational Payments representatives, who held the businesses to their lease terms in most cases.
A Fully Terminated Relationship?
A company representative has stated that TransNational Payments terminated its relationship with Northern Leasing Systems in 2010 and no longer leases any equipment to clients. Recent complaints filed against the company do not mention Northern Leasing, Lease Finance Group, or equipment leases, which seems to confirm this representative’s assertion. However, one complaint from 2011 reports an equipment lease through Northern Leasing, so it may be possible that the company did not completely terminate the relationship in 2010.
Overall, TransNational Payments appears to offer fairly average contract terms, but its score in this category has improved as a result of its terminated relationship with Northern Leasing. Merchants are encouraged to compare TransNational’s pricing to that of cheap merchant account providers.
TransNational Payments Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Uses Independent Resellers||No|
|Discloses All Important Terms||No|
Varied Sales Complaints
TransNational Payments appears to employ both inside and outside sales W-2 representatives to market its services, but a company representative has stated that TransNational does not employ independently contracted 1099 sales agents. We have located multiple TransNational Payments reviews describing nondisclosure of TransNational Payments fees and terms by the company’s sales reps, specifically regarding the company’s termination fees. Businesses also report severe rate increases following initially offered “grace periods” and an in-person rate quote of 1.74% that is deceptively low. The TransNational website currently advertises interchange-plus pricing, which suggests that a tiered quote like 1.74% may no longer be possible through the company. This does not compare favorably to our list of best credit card processors.
No Deceptive Advertising
Although TransNational Payments does not engage in unethical advertising strategies in its official materials, there is certainly some cause for concern according to TransNational Payments complaints. If you suspect that TransNational is overcharging you, we recommend seeking a third-party statement audit to eliminate hidden fees.
Copyright © 2023 CardPaymentOptions.com, Inc. (Digital Fingerprint: 0d38c6720f0d78a701b74d58653af608). Getting paid to re-write this page? Click here to earn a reward.
Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided “as is,” and without warranties. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with CardPaymentOptions.com, Inc. ("CPO") in any form. The sole purpose of the material presented herein is to alert, educate, and inform readers. It is not intended as legal or financial advice. We may earn revenue if you obtain services from a provider that we recommend. See this page to learn how we support our operations.