TransNational Payments Review


Formerly known as “TransNational Bankcard,” TransNational Payments ( is a merchant account provider that primarily serves small to mid-sized businesses in the United States. The company is a reseller of Global Payments. Founded in 1999, TransNational Payments, LLC is a registered ISO/MSP of HSBC Bank USA, National Association of Buffalo, New York, with corporate offices located at 9550 W. Higgins Road, 8th Floor, Rosemont, Illinois 60018. John Pitzaferro is listed as the CEO of TransNational Payments.

Key Points

  • Sales & Marketing: TransNational Payments does not appear to hire independent sales representatives and has received a moderate number of merchant complaints about its sales practices.
  • Costs & Contract: TransNational Payments appears to offer a three-year contract with an early termination fee of $250.
  • Complaints & Service: TransNational Payments has received more than 20 public complaints.
  • BBB Rating: TransNational Payments has an “A+” rating with the Better Business Bureau and has received 24 complaints in the last three years.
  • Rates & Fees: How Merchants Got The Best Rates With TransNational Payments

TransNational Payments Products and Services


  • Retail
  • Mobile
  • E-commerce
  • MOTO

Sales & Marketing

Key Points - Sales & Marketing

Employs Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms No

TransNational Payments appears to employ both inside and outside sales W-2 representatives to market its services, but a company representative has stated that TransNational does not employ independently contracted 1099 sales agents. We have located multiple TransNational Payments reviews describing nondisclosure of fees and terms by the company’s sales reps, specifically regarding the company’s termination fees. Merchants also report severe rate increases following initially offered “grace periods” and an in-person rate quote of 1.74% that is deceptively low. Although TransNational Payments does not engage in unethical advertising strategies in its official materials, there is certainly some cause for concern according to complaints about the company.

TransNational Payments Marketing Example


Costs & Contract

Key Points - Costs & Contract

Swiped Rate Variable
Keyed-in Rate Variable
Early Termination Fee $250
PCI Compliance Fee Unknown
Equipment Lease Terms None

According to various public complaints, the standard TransNational Payments contract is a three-year agreement through Global Payments with an early termination fee of $250, an annual fee of up to $95, and other associated fees. A company representative has stated that TransNational exclusively offers interchange-plus pricing, but multiple merchant complaints mention a rate quote of 1.74%, which does not resemble a typical interchange-plus quote. It is also unclear at this time whether the company’s annual fee covers the cost of PCI compliance or the company charges a separate PCI Compliance fee.

The primary cause of complaints about TransNational Payments is the fact that the company used to sell equipment leases through Northern Leasing Systems (DBA Lease Finance Group). Northern Leasing is notorious for offering long-term, non-cancellable, expensive contract for equipment that sometimes doesn’t even work. There are numerous complaints about TransNational Payments’s equipment leases in which complainants state that they were misled about the terms of their leases and are now stuck with expensive machines that they don’t need. Some of these complaints received responses from TransNational Payments representatives, who held the merchants to their lease terms in most cases.

A company representative has stated that TransNational Payments terminated its relationship with Northern Leasing Systems in 2010 and no longer leases any equipment to merchants. Recent complaints filed against the company do not mention Northern Leasing, Lease Finance Group, or equipment leases, which seems to confirm this representative’s assertion. However, one complaint from 2011 reports an equipment lease through Northern Leasing, so it may be possible that the company did not completely terminate the relationship in 2010.

Overall, TransNational Payments appears to offer fairly average contract terms, but its score in this category has improved as a result of its terminated relationship with Northern Leasing.


Complaints & Service

Key Points - Complaints & Service

Total Online Complaints 20+
Live Customer Support Yes
Most Common Complaint Hidden Fees

We are currently able to locate over 20 TransNational Payments negative reviews filed outside of the BBB on various websites, and some of these complaints accuse the company of being a scam or a ripoff. The most common complaints are merchants reporting deceptive sales tactics, nondisclosure of hidden fees, expensive, non-cancellable equipment leases, difficulty closing accounts, and surprise over a previously undisclosed cancellation fee of $250. Most of these issues appear to be related to the agent who set up the account rather than the company’s customer service staff, but there are also a handful of complaints that mention unhelpful or unavailable customer service. Overall, TransNational Payments’s complaint volume is about what we would expect for a company of its size and time in business, and we are therefore awarding the company a “B” in this category.



Key Points - BBB

Product & Service Complaints 5
Billing & Collection Complaints 3
Advertising & Sales Complaints 10
Guarantee & Warranty Complaints 1
Delivery Complaints 5

Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.

As of this review, the Better Business Bureau is showing that TransNational Payments earned BBB accreditation in 2005 and has an “A+” rating with 24 complaints filed in the last 36 months (down from 42 as of our last update). Of the total complaints, five are regarding problems with products and services, three with billing and collection disputes, 10 with advertising and sales issues, and five with delivery issues. TransNational Payments has responded to all of the complaints, but only 16 complainants verified that the issue was resolved to their satisfaction. In light of these figures, we have adjusted the BBB’s grade to a “B” for the purposes of this review.

TransNational Payments Logo

TransNational Payments Bottom Line

TransNational Payments rates as an average merchant services provider according to our rating criteria. The company is showing a moderate amount of complaints for its size and time in business, but the consistency of these complaints is alarming. TransNational Payments can improve its rating by ensuring a higher level of disclosure and transparency among its sales agents, particular with regard to its termination fee.

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16 Reviews Leave Your Review Below

  1. Jason Bostow is by far the greatest. He got me the best rates possible…all I have to do is pick up the phone and Jason is right on it. I must say in the 4 years I have been with Transnational I have not had an issue. What Jason promised is what he delivered. Won’t go anywhere else.

    1. Hi Pat,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  2. Poor customer service…… forced to buy new machine , they do not offer the same service as before now I am not able to make charge anywhere I go. No return phone calls… from this company!!!!

  3. I was lied to by sales rep Duffy in 2010. Hidden cost yes. Still dealing with court in New York. Northern leasing system still trying to sue me to this day. I am small business that never used machine. Sent machine back. Costing me several thousand dollars. Reps at translational no help at all. Worst business ever.

  4. They promise the best rates but then charge huge monthly rates. I was told the $500 cancel fee would not apply to me if I gave them a shot. I tried them for 11 months and they were higher then my old company. Mike said I did not give them a fair shot because I never gave up my old company. Thanks God I did not. I believe they make all there money on the $500 cancel fee.

  5. To combat all the negative comments, I want to say that Transnational has been wonderful to us at our business. Super Fast Processing, and we have not had any problems whatsoever. Jason, who is our representative, I believe from out of Tampa, has been very attentive to our business needs. Anytime we have run into a situation, that we need help with, he quickly responds, and has helped us out several times in the past several years. With all the businesses trying to compete with each other, in the processing of payments, I will not even consider changing companies because of the service we have received from Jason, and we feel that the costs of Transnational are very reasonable for their superior services!

  6. I was contacted and signed up with this company in April,2015. My original processor continued to process my credit cards. As of today, 11/26/2015, they have yet to process my cards. I sent in a cancellation earlier this month. Haven’t hear anything from them. One month they hit my account for $398 for not processing. Just wanted others to know about this in case they get marketed as I was and believing what they had to say. Buyer beware.

    Are you with TransNational? Learn how to resolve this complaint.

  7. Worst company!!! And I had been in business for 26 year. I sold my business. It took me 5 weeks to cancel my contact with them. No one would return my calls. When they finally did they tried to charge me for one month I never used and a $400.00 cancellation fee. Its not like a switched processors, I sold my business. Beware!!!! Worst, most unprofessional service ever. Now they are trying to send me to collection. I was told by Robert when I signed up there would be no cancellation fee, as I knew I was going to be putting my business on the market. Read the fine print. Do not trust them. Looks like I am not the only one to get this service

  8. This company is ridiculous!
    I am an independent hairstylist I rent a chair I used transnational for almost 3 years now because that is what the contract stated. I’m not at the salon all the time and just rent when I want so I haven’t had many transactions. I knew my contract is up this September so I sent in a 60 day notice that after September my contract would be over and no longer wanted to work with transnational. Just today I was charged 250 for termination. I can’t help if my clients don’t use a card but I pay monthly fees to keep the machine so why does that matter how much I use it. I need help and any advice would be appreciated.
    Go with any other company besides this one. So many hidden fees and agreements it’s been such a headache. Worse experience I’ve had

  9. This Comany is a fraud. They signed my company up to process credit card transactions with a 10% reserve on our account. After we processed $150,000 and they have $15,000 along with another $15,000 that they never funded to my account, then they call me and say I need more documentation to continue with the account. They’re a complete fraud. Contact the Attorney General in the state of Illinois at the address below.


    1. Did you follow through with an attorney or get any of your money back? I am just curious because I am not sure what I should do. I’ve been charged all this money and sent in a letter for my 60 day notice to stop services and then they charged me a termination fee for 250$ because they say I haven’t processed enough transactions. I am an independent hairstylist so I am not employed I just work at the salon when I want. I need help and any advice would be greatly appreciated.

  10. VERY SHADY COMPANY!!! Hidden fees all over the place! Sales reps tell you one thing but it is far from reality. AVOID Transnational….period!

  11. Terrible and deceptive business practices. They are NOT honest from day one. You will have to fight them month to month with all the fees they attach on your statement. It is a nightmare to deal with them. They switched phone numbers more than multiple times and very hard to get a hold of them.

    They are still trying to charge us money even after 4 years of contract is expired with them. They are bullying, pressuring, dishonest and terrible customer service when you need them. They will get you in a 4 year lease for a terminal to run your credit cards and you will end up paying $1500 for a machine you don’t even own anymore. I have never seen a worse business practice then these IL based company does. I have filed with every authority and I will be posting anywhere I can find. They still want to charge us $250 for some whatever they came up with. Our contract done with them 6 months ago and we have never missed a single payment or violated the contract. They are saying we are in a lifetime contract with them and to get out is $250.

    One good suggestion to anyone who is looking to to do business with them. Just go find another company. Do not do any business with Transnational. They have such a bad reputation and terrible customer service with terrible business practices. They will lie straight to your ear on the phone and keep lying to you until you sign the contract, Then you are done ! go find some other company. Do not do business with Transnational Bankcard Inc.

    1. I have been with TransNational for 2 years and they are by far the best processor I have worked with in 12yrs of business. I am writing this only for the fact that with any company you will have complaints and those are the ones that are documented. People NEVER write down their excellent experiences. I have seen with within my own business. I have assisted thousands of customers over the years who are happy and they never write a great review. However you have one customer who no matter what you do for them can not make them happy they will write a negative one. It is my opinion that one or few bad complaint should not outway countless you have helped. I did my research upon signing up with TransNational and they have and still have an A+ rating with BBB and they have most certainly lived up to that.

      1. Hi Sarah,

        In order to authenticate your testimonial, please reply to this comment with your business name and location. Thanks!

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