TouchBistro Overview

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A Flexible Restaurant POS System

Launched in 2011, TouchBistro (touchbistro.com) is an iPad-based point-of-sale (POS) system designed specifically for the restaurant industry. TouchBistro operates on a local wireless network and can run on either a single iPad or on multiple iPads connected to a local server, which can be an iMac or a MacBook. TouchBistro is partnered with CayanMoneris, Chase PaymentechSquare, Worldpay , iZettle, Tyro, Premier Payments, PayPal Here, and RBC Caribbean as its preferred payment processors, so it appears that merchants will need to open a merchant account through one of these companies in order to use TouchBistro at this time.

TouchBistro Location and Ownership

The company is headquartered at 477 Richmond St W #210 Toronto, Ontario M5V 3E7 and also maintains offices in New York, Austin, Chicago, Mexico City, and London. Alex Barrotti is listed as the founder and CEO of TouchBistro.

TouchBistro Review Table of Contents

  • Costs & Contract: TouchBistro offers variable contract terms through a number of payment processing partners.
  • Complaints & Service: TouchBistro has received more than 10 public complaints.
  • BBB Rating: TouchBistro has an “A+” rating with the Better Business Bureau and has received 3 complaints and 1 review in the last three years.
  • Sales & Marketing: TouchBistro does not appear to hire independent sales representatives and has not received any merchant complaints about its sales practices.
  • Rates & Fees: How Merchants Got The Best Rates With TouchBistro

TouchBistro Statement Analyzer

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Products & Services Offered

  • Tableside checkout
  • Split checks
  • Staff and cost management
  • Live inventory tracking
  • Custom floor layouts
  • POS hardware compatibility

Types of Businesses Served

  • Restaurant
  • Quick service
  • Grocery
  • Bar
  • Cafe
  • Stadium

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TouchBistro Rates, Fees, and Costs

Key Points

Swiped Rate 2.99% + $0.15
Keyed-in Rate 2.90% + $0.25
Early Termination Fee $0
PCI Compliance Fee $0
Equipment Lease Terms None

Four Pricing Plans

TouchBistro provides four separate plans with flat monthly pricing, billed annually. Its Solo plan ($69/month) is intended for use with a single iPad terminal, its Dual plan ($129/month) allows for two iPad terminals, its Team plan ($249/month) allows up to five terminals, and its Unlimited plan ($399/month) allows merchants to use an unlimited number of terminals. The company also offers a free 30-day trial of its software for interested users.

Variable Processing Costs

The flat cost of the TouchBistro software license does not include the costs of credit card processing through one of TouchBistro’s affiliated processors. The company’s partners offer rates of 2.99% plus $0.15 for swiped transactions and 2.90% plus $0.25 for keyed-in transactions with no equipment leases, PCI compliance fee, or early termination fee.

It is likely that fees and terms will vary depending on the provider’s partner offering the contract, so merchants should be sure to inquire about all associated costs. Although Worldpay and Moneris are not particularly cheap merchant account providers and have been known to charge early termination fees, it is possible that these companies extend special terms to merchants who are signed up through TouchBistro. At this time, there are no specific complaints about the contracts enforced by TouchBistro’s processing partners, so we will assume that most merchants find their rates and pricing acceptable. TouchBistro advertises Chase PaymenTech, TSYS, and WorldPay among its partners. The rates in this review reference Chase PaymenTech which the company lists as its first partner.

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Response from TouchBistro

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TouchBistro Complaints & Customer Reviews

Key Points

Total Online Complaints 10+
Live Customer Support Yes
Most Common Complaint Product Malfunctions

Low-to-Moderate Complaint Volume

We’ve located more than 10 negative TouchBistro reviews, but none of these accuse the service of being a ripoff or a scam. The POS app has an overall rating of 3.2 out of 5 stars in the iTunes App Store (up from 2.5 at the time of our last review), with the negative comments citing hardware and software malfunctions, limited features, poor customer support, and issues with syncing and updates. The app has more positive testimonials than complaints, however, with most reviewers noting its ease of use, low cost, and stellar customer support.

TouchBistro Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against TouchBistro. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

TouchBistro Customer Support Options

As noted above, the system also provides 24/7 phone support to all of its users, which is an uncommon level of customer support for an iPad-based POS system and meets our expectations for great merchant services customer support.

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Response from TouchBistro

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TouchBistro BBB Rating Summary

Key Points - BBB

Product & Service Complaints 3
Billing & Collection Complaints 0
Advertising & Sales Complaints 0
Guarantee & Warranty Complaints 0
Delivery Complaints 0

One BBB Complaint

TouchBistro currently has a “A+” rating with the Better Business Bureau and has not received BBB accreditation. The company has received 3 complaints in the past three years, and all were related to a product or service issue. All 3 complaints were resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant. TouchBistro also has received two negative informal reviews, though it should be noted that these reviews are not subject to verification by the BBB.

What Merchants Say

TouchBistro has also received 1 negative informal review on its BBB profile. The negative review describes issues using the service:

Touch Bistro pos system was a complete nightmare from start to finish. We never could use it.

Excellent customer service can help users better understand how to effectively integrate their merchant account services into their business.

An “A” Performance

In light of this information, we agree with the BBB’s rating for the purposes of this review, but merchants should be aware that there are valid reasons to be skeptical of the BBB’s reviews.

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Response from TouchBistro

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Truth In Marketing & Advertising

Key Points

Employs Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms Yes

No Sales Complaints

TouchBistro primarily relies on conventional advertising and a network of resellers to market its services. The company hands over most of its credit card processing pricing to its payment partners and does not employ a team of independent sales agents. As a result, there is a very low likelihood of scammy sales tactics from TouchBistro. This is confirmed by the overall lack of TouchBistro complaints related to the company’s salesforce.

No Misleading Advertising

We also have not found any misleading rate quotes or guarantees on the TouchBistro website or in its ads. It prominently displays its pricing on its website and offers transparency that compares TouchBistro favorably to top-rated iPad POS systems. We therefore will assign the company an “A” rating in this category.

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Response from TouchBistro

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TouchBistro Marketing Example

TocuhBistro Logo

Our Opinion of TouchBistro

A Capable Restaurant POS Option

TouchBistro rates as a solid iPad POS option for small- to medium-sized restaurants according to all available information. The service is available for a reasonable monthly cost and offers a number of useful functions for the day-to-day front-end operation of a restaurant. The service is not recommended for larger businesses at this time, mostly due to its limited feature offering for administrative purposes. It is also possible that contract terms through the company’s partner processors may vary, so merchants should be sure to read their agreements carefully. Restaurant owners considering TouchBistro should compare the service to highly-rated payment processors that come packaged with restaurant POS software to get the best fit for their needs.

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Thank you for reading my review. I hope that it has helped you with your research.

My Qualifications

I'm a former credit card processing sales director who left the industry to start my own a small business. From the time that I starting working in the merchant services industry to when I left to write about it, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this insider knowledge to myself, so decided to build this website to help you research which providers to use and how to save money on rates and fees. I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers here. Simply scroll to the top of the page to find the search bar. You can also message me if you need any guidance.

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1 Review Leave Your Review for TouchBistro Below

  1. Karen says:

    We wanted to put a POS system in our fairstand. Checked it out and liked that TouchBistro specifically mentioned fairstand and small businesses. The person who answered the phone told us they weren’t interested and said he would send us the name of another company that we may want to call. Really!!! And he didn’t even do that! The real test of a company is how they treat the smallest of customers, and apparently they do not value their customers enough to even sell them the tools needed, not to mention the program.

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