TouchBistro Review

Overview

Launched in 2011, TouchBistro (touchbistro.com) is an iPad-based point-of-sale (POS) system designed specifically for the restaurant industry. TouchBistro operates on a local wireless network and can run on either a single iPad or on multiple iPads connected to a local server, which can be an iMac or a MacBook. TouchBistro is partnered with CayanMoneris, Chase PaymentechSquare, Vantiv, iZettle, Tyro, Premier Payments, PayPal Here, and RBC Caribbean as its preferred payment processors, so it appears that merchants will need to open a merchant account through one of these companies in order to use TouchBistro at this time. The company is headquartered at 477 Richmond St W #210Toronto, Ontario M5V 3E7 and also maintains New York office at 1410 Broadway, Suite 2701, 27th Floor, New York, New York 10018. Alex Barrotti is listed as the CEO of TouchBistro.

Key Points

  • Sales & Marketing: TouchBistro does not appear to hire independent sales representatives and has not received any merchant complaints about its sales practices.
  • Costs & Contract: TouchBistro offers variable contract terms through a number of payment processing partners.
  • Complaints & Service: TouchBistro has received more than 10 public complaints.
  • BBB Rating: TouchBistro has a “B-” rating with the Better Business Bureau and has received two complaints in the last three years.
  • Rates & Fees: How Merchants Got The Best Rates With TouchBistro

TouchBistro Products and Services

  • Tableside checkout
  • Split checks
  • Staff and cost management
  • Live inventory tracking
  • Custom floor layouts
  • POS hardware compatibility

Industries

  • Restaurant
  • Quick service
  • Grocery
  • Bar
  • Cafe
  • Stadium
a

Sales & Marketing

Key Points - Sales & Marketing

Employs Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms Yes

TouchBistro primarily relies on conventional advertising and a network of resellers to market its services. The company hands over most of its credit card processing pricing to its payment partners and does not employ a team of independent sales agents. As a result, there is a very low likelihood of scammy sales tactics from TouchBistro. This is confirmed by the overall lack of merchant complaints related to its salesforce. We also have not found any misleading rate quotes or guarantees on the TouchBistro website or in its ads. We therefore will assign the company an “A” rating in this category.

TouchBistro Marketing Example

a

Costs & Contract

Key Points - Costs & Contract

Swiped Rate Variable
Keyed-in Rate Variable
Early Termination Fee Variable
PCI Compliance Fee Variable
Equipment Lease Terms Variable

TouchBistro provides four separate plans with flat monthly pricing, billed annually. Its Solo plan ($69/month) is intended for use with a single iPad terminal, its Dual plan ($129/month) allows for two iPad terminals, its Team plan ($249/month) allows up to five terminals, and its Unlimited plan ($399/month) allows merchants to use an unlimited number of terminals. The company also offers a free 30-day trial of its software for interested users.

The flat cost of the TouchBistro software license does not include the costs of credit card processing through one of TouchBistro’s affiliated processors. It is likely that fees and terms will vary depending on the provider and merchant’s business type, so merchants should be sure to inquire about all associated costs. Although Vantiv Payment Systems and Moneris have been known to charge early termination fees, it is possible that these companies extend special terms to merchants who are signed up through TouchBistro. At this time, there are no specific complaints about the contracts enforced by TouchBistro’s processing partners, so we will assume that most merchants find their rates and pricing acceptable.

If you have any specific knowledge of the terms found in the standard TouchBistro processor contract (including early termination fees, PCI compliance fees, monthly minimum fees, and rate structures), please share that information in the comment section of this review.

a

Complaints & Service

Key Points - Complaints & Service

Total Online Complaints 10+
Live Customer Support Yes
Most Common Complaint Product Malfunctions

We’ve located over 10 negative TouchBistro reviews, but none of these accuse the service of being a ripoff. The POS app has an overall rating of 4 out of 5 stars in the iTunes App Store, with the negative comments citing hardware and software malfunctions, limited features, poor customer support, and issues with syncing and updates. The app has far more positive testimonials than complaints, however, with most reviewers noting its ease of use, low cost, and stellar customer support. As noted above, the system also provides 24/7 phone support to all of its users, which is an uncommon level of customer support for an iPad-based POS system.

a

BBB

Key Points - BBB

Product & Service Complaints 2
Billing & Collection Complaints 0
Advertising & Sales Complaints 0
Guarantee & Warranty Complaints 0
Delivery Complaints 0

Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.

TouchBistro currently has a “B-” rating with the Better Business Bureau and has not received BBB accreditation. The company has received two complaints in the past three years, and both complaints were related to a product or service issue. The BBB found that TouchBistro did not make a good faith effort to resolve one complaint, while the other either was resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant. The complaint that did not receive a good-faith effort is the lone factor lowering the BBB’s rating. Although this outcome does not reflect positively on TouchBistro, we feel that a “B-” is far too low for a company with only two reported complaints. We have therefore adjusted the BBB’s rating to an “A” for the purposes of this review.

TouchBistro Logo

TouchBistro Bottom Line

TouchBistro rates as a solid iPad POS option for small- to medium-sized restaurants according to all available information. The service is available for a reasonable monthly cost and offers a number of useful functions for the day-to-day front-end operation of a restaurant. The service is not recommended for larger businesses at this time, mostly due to its limited feature offering for administrative purposes. It is also possible that contract terms through the company’s partner processors may vary, so merchants should be sure to read their agreements carefully.

Hi, I’m Phillip and I’m disgusted by the state of credit card processing in the U.S. and abroad. I believe that the industry has been overrun by people who engage in fraud and deception in order to steal money from hard working business owners. I’ve made it my mission to expose the companies and individuals who engage in predatory marketing, pricing, and contracts, or just provide terrible service. Along with uncovering the bad guys, I’ve also discovered the good guys who do stand out from the status quo. CPO is a website where you will find ratings and reviews of these companies along with advice on how to save money and which service providers consider. Together we can move the industry in a positive direction. If you would like to help support my work, please checkout “Fee Sweep” my eGuide to getting the lowest possible fees when accepting card payments. If you haven’t heard of “interchange” this advice will save you hundreds, even thousands, in processing fees.

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1 Review Leave Your Review Below

  1. We wanted to put a POS system in our fairstand. Checked it out and liked that TouchBistro specifically mentioned fairstand and small businesses. The person who answered the phone told us they weren’t interested and said he would send us the name of another company that we may want to call. Really!!! And he didn’t even do that! The real test of a company is how they treat the smallest of customers, and apparently they do not value their customers enough to even sell them the tools needed, not to mention the program.

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