TouchBistro Credit Card Processing 2023: Reviews & Complaints
Launched in 2011, TouchBistro is an iPad-based point-of-sale (POS) system designed specifically for the merchant accounts in the restaurant industry. TouchBistro operates on a local wireless network and can run on either a single iPad or on multiple iPads connected to a local server, which can be an iMac or a MacBook. TouchBistro is partnered with Moneris, Chase Paymentech, Square, Worldpay , iZettle, Tyro, Premier Payments, PayPal Here, and RBC Caribbean as its preferred payment processors, so it appears that merchants will need to open a merchant account through one of these companies in order to use TouchBistro at this time.
TouchBistro POS System
The TouchBistro systems include the following: Tabletop systems, digital menu boards, customer-facing displays, self-serve kiosks, kitchen display systems, online ordering and reservations, and gift and loyalty programs.
TouchBistro is a point-of-sale (POS) system designed specifically for restaurants, bars, and cafes. It combines iPad-based software with a suite of features aimed at streamlining operations, enhancing customer service, and improving the overall guest experience. TouchBistro’s credit card processing services integrate seamlessly with the POS system.
Integration with Multiple Payment Processors
TouchBistro is compatible with various payment processors, giving merchants the flexibility to choose a provider that meets their specific requirements. The integration enables merchants to process credit card transactions directly through the TouchBistro POS system.
Mobile Payments and Tableside Ordering
The TouchBistro POS system supports mobile payments and tableside ordering. Using the iPad-based system, servers can take orders and process payments directly at the table, reducing wait times and enhancing the guest experience. The software is compatible with popular mobile wallets and contactless payment methods, making it easy for customers to pay using their preferred method.
Customizable Payment Settings
TouchBistro’s credit card processing services can be tailored to suit the unique needs of each business. Merchants can customize settings such as tip suggestions, receipts, and tax calculations to align with their specific operational requirements. This flexibility allows businesses to optimize their payment processing and streamline their financial management.
Secure and Compliant Payment Processing
TouchBistro prioritizes security and compliance by adhering to industry standards, including the Payment Card Industry Data Security Standard (PCI DSS). The system employs end-to-end encryption and tokenization to protect sensitive customer data and minimize the risk of fraud.
Location & Ownership
The company is headquartered at 85 Richmond St W Suite 1100, Toronto, ON M5H 2C9, Canada, and also maintains offices in Vancouver, LA, New York, and Chicago. Alex Barrotti is listed as the founder and Samir Zabaneth is the CEO of TouchBistro.
TouchBistro Review Video Summary
Table of Contents
- Costs & Contract: Offers variable contract terms through…
- Complaints & Service: Has received more than 10 public negative reviews regarding…
- BBB Rating: Has an “F” rating with the Better Business Bureau on one profile and an “F” on another, and it has received 23 complaints about…
- Sales & Marketing: Does not appear to hire independent sales representatives and has not received any merchant complaints about its…
Employee reviews are generally positive and customers of TouchBistro appear to be satisfied with the company’s employees. It appears that it is a good company to work for.
Yes, TouchBistro has a full gift card program that allows customers to purchase gift cards directly from your restaurant for later redemption by a customer.
Yes, the company claims to integrate with Quickbooks. However, exact details regarding which versions of Quickbooks can be integrated and how such integrations take place have not been published openly by TouchBistro
Yes, most of POS System functionality is handled in the cloud. This means that a reliable internet connection will be necessary to use TouchBistro.
No, currently TouchBistro is privately owned and has not announced any plans to go public.
TouchBistro Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||10+|
|Live Customer Support||Yes|
|Most Common Complaint||Product Malfunctions|
Low-to-Moderate Complaint Volume
We’ve located many negative TouchBistro reviews, some of which could be important during POS System research. The POS app has an overall rating of 2.4 out of 5 stars in the iTunes App Store (down from 2.8 at the time of a recent review), with the negative comments citing hardware and software malfunctions, limited features, poor customer support, and issues with syncing and updates. The app has more positive testimonials than complaints, however, with most reviewers noting its ease of use, low cost, and stellar customer support. If you have a TouchBistro review to make, please do so in the comments below.
We have not found any outstanding class-action lawsuits or FTC complaints filed against TouchBistro. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
TouchBistro Customer Support Options
As noted above, the system also provides 24/7 phone support to all of its users, which is an uncommon level of customer support for an iPad-based POS system and meets our expectations for great merchant services customer support.
TouchBistro Customer Service Numbers
- (888) 342-0131 – North America Toll-Free General Customer Service
- +44 0800-051-3311 – UK Support
- +1 416-363-5252 – Rest of the World
- (855) 363-5252 – Sales
Other Support Options
- Live chat support
- Email support address at [email protected]
TouchBistro Online Ratings
Here's How They Rate Online
Online Ratings Summary
One BBB Complaint
TouchBistro currently has an “F” rating with the Better Business Bureau on one profile and an “F” on another, and it has not received BBB accreditation. Across the 2 profiles, there are 23 complaints.
What Business Owners Say
TouchBistro has also received 5 negative informal reviews on its BBB profile. The negative review describes issues with charges and customer service:
We signed up to use Touch Bistro beginning April of 2020 then the pandemic hit and we were forced to close. We attempted on multiple occasions to put a hold on the charges and the representatives kept telling us they would but never did and ended up charging us $9,000 in a little over a year. We have still not reopened and we ended up having to close our card that they were charging the fee to just to get them to stop. Good luck ever actually speaking to anyone at this company who can help you with anything. This company should be investigated.
Excellent customer service can help users better understand how to effectively integrate their merchant account services into their business. This is especially true for POS systems which require often include expensive setup fees.
An “A” Performance
In light of this information, we agree with the BBB’s rating for the purposes of this review, but business owners should be aware that there are valid reasons to be skeptical of the BBB’s reviews.
TouchBistro Fees, Rates & Costs
A Closer Look at The Contract
|Monthly & Annual Fees||Yes|
TouchBistro Pricing Plans
TouchBistro’s pricing starts at $69/month, with customized flat monthly pricing, billed annually with distinct fees for software or a bundled plan including hardware.
The flat cost of the TouchBistro software license does not include the costs of credit card processing through TouchBistro Payments, or one of its affiliated processors. TouchBistro Payments offers customized rates.
It is likely that fees and terms will vary depending on the provider’s partner offering the contract, so business owners should be sure to inquire about all associated costs. Although Worldpay and Moneris are not particularly cheap merchant account providers and have been known to charge early termination fees, it is possible that these companies extend special terms to clients who are signed up through TouchBistro. The company does assess a $200 setup fee for new accounts. At this time, there are no specific complaints about the contracts enforced by TouchBistro’s processing partners, so we will assume that most businesses find their rates and pricing acceptable. TouchBistro advertises Chase PaymenTech, TSYS, and WorldPay among its partners. The rates in this review reference Chase PaymenTech which the company lists as its first partner.
TouchBistro Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Uses Independent Resellers||No|
|Discloses All Important Terms||Yes|
No Sales Complaints
TouchBistro primarily relies on conventional advertising and a network of resellers to market its services. The company hands over most of its credit card processing pricing to its payment partners and does not employ a team of independent sales agents. As a result, there is a very low likelihood of encountering unethical sales tactics from TouchBistro. This is confirmed by the overall lack of negative TouchBistro reviews related to the company’s salesforce.
No Misleading Advertising
We also have not found any misleading rate quotes or guarantees on the TouchBistro website or in its ads. It prominently displays its pricing on its website and offers transparency that compares TouchBistro favorably to top-rated iPad POS systems. We therefore will assign the company an “A” rating in this category.
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