TouchBistro Overview
A Flexible Restaurant POS System
Launched in 2011, TouchBistro (touchbistro.com) is an iPad-based point-of-sale (POS) system designed specifically for the restaurant industry. TouchBistro operates on a local wireless network and can run on either a single iPad or on multiple iPads connected to a local server, which can be an iMac or a MacBook. TouchBistro is partnered with Cayan, Moneris, Chase Paymentech, Square, Worldpay , iZettle, Tyro, Premier Payments, PayPal Here, and RBC Caribbean as its preferred payment processors, so it appears that merchants will need to open a merchant account through one of these companies in order to use TouchBistro at this time.
TouchBistro Location and Ownership
The company is headquartered at 477 Richmond St W #210 Toronto, Ontario M5V 3E7 and also maintains offices in New York, Austin, Chicago, Mexico City, and London. Alex Barrotti is listed as the founder and CEO of TouchBistro.
TouchBistro Review Table of Contents
- Costs & Contract: TouchBistro offers variable contract terms through a number of payment processing partners.
- Complaints & Service: TouchBistro has received more than 10 public complaints.
- BBB Rating: TouchBistro has an “A+” rating with the Better Business Bureau and has received 3 complaints and 1 review in the last three years.
- Sales & Marketing: TouchBistro does not appear to hire independent sales representatives and has not received any merchant complaints about its sales practices.
- Rates & Fees: How Merchants Got The Best Rates With TouchBistro
TouchBistro Statement Analyzer
Find hidden fees, pricing errors, and overcharges in your TouchBistro merchant account statement. Not with TouchBistro? That's ok, we can find excessive fees in any statement. In fact, We've found $777,476 in hidden fees in 2019 already! Submit a recent statement to try it out for free!
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Our Opinion of TouchBistro
A Capable Restaurant POS Option
TouchBistro rates as a solid iPad POS option for small- to medium-sized restaurants according to all available information. The service is available for a reasonable monthly cost and offers a number of useful functions for the day-to-day front-end operation of a restaurant. The service is not recommended for larger businesses at this time, mostly due to its limited feature offering for administrative purposes. It is also possible that contract terms through the company’s partner processors may vary, so merchants should be sure to read their agreements carefully. Restaurant owners considering TouchBistro should compare the service to highly-rated payment processors that come packaged with restaurant POS software to get the best fit for their needs.
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About Phillip Parker
Thank you for reading my review. I hope that it has helped you with your research.
My Qualifications
I'm a former credit card processing sales director who left the industry to start my own a small business. From the time that I starting working in the merchant services industry to when I left to write about it, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this insider knowledge to myself, so decided to build this website to help you research which providers to use and how to save money on rates and fees. I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers here. Simply scroll to the top of the page to find the search bar. You can also message me if you need any guidance.
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We wanted to put a POS system in our fairstand. Checked it out and liked that TouchBistro specifically mentioned fairstand and small businesses. The person who answered the phone told us they weren’t interested and said he would send us the name of another company that we may want to call. Really!!! And he didn’t even do that! The real test of a company is how they treat the smallest of customers, and apparently they do not value their customers enough to even sell them the tools needed, not to mention the program.