A Flexible Restaurant POS System
Launched in 2011, TouchBistro is an iPad-based point-of-sale (POS) system designed specifically for the merchant accounts in the restaurant industry. TouchBistro operates on a local wireless network and can run on either a single iPad or on multiple iPads connected to a local server, which can be an iMac or a MacBook. TouchBistro is partnered with Cayan, Moneris, Chase Paymentech, Square, Worldpay , iZettle, Tyro, Premier Payments, PayPal Here, and RBC Caribbean as its preferred payment processors, so it appears that merchants will need to open a merchant account through one of these companies in order to use TouchBistro at this time.
TouchBistro Location and Ownership
The company is headquartered at 1100 – 85 Richmond St W, Toronto, ON M5H 2C9, Canada and also maintains offices in Vancouver, LA, New York, and Chicago. Alex Barrotti is listed as the founder and CEO of TouchBistro.
TouchBistro Review Table of Contents
- Costs & Contract: TouchBistro offers variable contract terms through a number of payment processing partners.
- Complaints & Service: TouchBistro has received more than 10 public complaints.
- BBB Rating: TouchBistro has an “A+” rating with the Better Business Bureau has received 1 complaint and 2 reviews in the last 3 years.
- Sales & Marketing: TouchBistro does not appear to hire independent sales representatives and has not received any merchant complaints about its sales practices.
- Rates & Fees: How Merchants Got The Best Rates With TouchBistro
3 Responses
They do not rock – they suck. $$$$ LOST
I regret signing up with Touch Bistro! I have three restaurants using the TB system and 50 employees signing in/out to track hours for payroll. The TB system is riddled with problems. Reports are inaccurate making it impossible to rely on them for tracking hours for payroll, etc.. TB is aware of the problem and every time I call, they assure me the problem will be fixed, but it never is. Over the past 10 weeks I’ve had to call support 8 times, spending on average, 45 minutes to 1 hour on hold each time. I’m always told my problem has the “highest priority” only to find out the next day that is still wrong, having to start from scratch waiting on hold again. Small business owners don’t have hours to waste trying to track down accurate reports. Do yourself a flavour and look elsewhere for a POS. I’d have been better served by a pad and pencil.
This post will help: Best Restaurant Merchant Accounts
-Phillip
We wanted to put a POS system in our fairstand. Checked it out and liked that TouchBistro specifically mentioned fairstand and small businesses. The person who answered the phone told us they weren’t interested and said he would send us the name of another company that we may want to call. Really!!! And he didn’t even do that! The real test of a company is how they treat the smallest of customers, and apparently they do not value their customers enough to even sell them the tools needed, not to mention the program.