Updated 2/5/2019: The Alpha & Omega Payment Processing website is currently inactive and appears to have been unavailable since late 2015. According to merchant complaints and the Alabama Business Registry, Alpha & Omega Payment Processing has changed its name to PayZoom. We plan to publish a review for PayZoom in the near future.
We have not located any negative Alpha & Omega Payment Processing reviews on any of the usual consumer protection websites, indicating that the company is far from being a scam or a ripoff. This low complaint rate suggests that the company provides adequate live support options to its merchants and does an exceptional job of resolving complaints in-house. It’s possible that some complaints intended for the company are instead mistakenly filed against Merchants’ Choice Payment Solutions, but in the absence of any evidence that this is occurring, we will assume that the company simply provides excellent service.
Alpha & Omega Payment Processing Online Ratings
Here's How They Rate Online
The Better Business Bureau does not currently maintain a profile for Alpha & Omega Payment Processing. We will therefore not factor a BBB rating into the company’s overall score.
We have found a sample Alpha & Omega Payment Processing contract from 2010/2011 (available below) that outlines a three-year agreement through Merchants’ Choice Payment Solutions with no early termination fee, a monthly PCI compliance fee of $6.95, a monthly minimum fee of $35, a monthly service fee of $10, a monthly PIN debit access fee of $5, and other assorted fees. The rates and fees in this contract are more competitive than industry averages, especially considering that the company appears to also offer Interchange-plus pricing. In addition, we have found no merchant complaints regarding Alpha & Omega’s contract terms, indicating that most of the company’s merchants are satisfied with the rates they pay. Even so, it is unclear whether the terms outlined in this agreement are standard for the company, and it’s also possible that the company may have other backend processors besides Merchants’ Choice. If you have more current or specific knowledge of the standard Alpha & Omega contract, please share that information in the comment section of this review. See the Alpha & Omega Payment Processing Merchant Agreement and the Alpha & Omega Payment Processing Merchant Application.
Alpha & Omega appears to market its services primarily through strategic partnerships and traditional advertising. There is no indication at this time that the company employs independent sales agents, and we cannot find any Alpha & Omega Payment Processing negative reviews that accuse the company’s sales team of unethical conduct.
The Alpha & Omega website lists a promotional rate quote of “as low as 0.05% + $.22 per transaction.” At first glance, this looks like a standard industry “teaser” rate that only lists the company’s Qualified rate without mentioning the Mid-Qualified and Non-Qualified rates that merchants will pay for the majority of transactions. However, the company also actively advertises Interchange-plus pricing in its promotional materials, which would rule out the possibility that it utilizes Qualified, Mid-Qualified, and Non-Qualified tiers. It therefore seems most likely that this rate is either the company’s standard markup above interchange or its PIN debit rate. While this is still an incomplete rate quote that could confuse merchants, it does not seem as likely to give them an unrealistic expectation of the fees the will pay as other, more common rate quotes of this type. We will therefore not reduce the company’s score too severely in this section.
Alpha & Omega Payment Processing rates as a reliable merchant services provider according to all available information. The company’s services appear to be transparently presented and competitively priced, and there are no public complaints to be found against the company. Our rating for Alpha & Omega may change once the BBB establishes a profile for the company. Merchants are encouraged to always research any company before signing up for service, regardless of that company’s grade.
Testimonials & Complaints
How Did Alpha & Omega Payment Processing Treat You?
5 User Reviews
Sandra
This company has changed their name to Payzoom. It is the same owner.
Stan
They just tried to slam our account today. We cancelled them a long time ago but they are still trying to take funds from us.
Feather Burns
DO NOT ALLOW THESE PEOPLE ACCESS TO YOUR BANK ACCOUNT. I am about to make my THIRD phone call to stop them from taking automatic withdrawals from an account that was CLOSED TWO YEARS AGO. Right after that, I’m calling every commissioner I can get the number for.
Alison Moore
Our contract with Alpha and Omega Processing stated that there were no early termination fees. Two months after we cancelled, they started charging early termination fees and they charged us $395 for early termination. I have repeatedly contacted them since November for a refund. I was told in January that they would refund us. We still have not received refund. Now they are saying it is the sales executive’s responsibility and he is not even with the company any more. From what I understand, this has happened to at least 20 other companies.
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Sandra
This company has changed their name to Payzoom. It is the same owner.
Stan
They just tried to slam our account today. We cancelled them a long time ago but they are still trying to take funds from us.
Feather Burns
DO NOT ALLOW THESE PEOPLE ACCESS TO YOUR BANK ACCOUNT. I am about to make my THIRD phone call to stop them from taking automatic withdrawals from an account that was CLOSED TWO YEARS AGO. Right after that, I’m calling every commissioner I can get the number for.
Alison Moore
Our contract with Alpha and Omega Processing stated that there were no early termination fees. Two months after we cancelled, they started charging early termination fees and they charged us $395 for early termination. I have repeatedly contacted them since November for a refund. I was told in January that they would refund us. We still have not received refund. Now they are saying it is the sales executive’s responsibility and he is not even with the company any more. From what I understand, this has happened to at least 20 other companies.
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Jennifer ladner
Company has changed name to Payzoom. It redirects to this when Google .