EC Suite Credit Card Processing Reviews & Complaints

EC Suite Logo
4.8
full star full star full star full star empty star

How did they treat you? ▼

Pros & Cons
Pros: Cons:
No outstanding lawsuits High per-transaction fee
Multiple support options Weekly payouts, not daily
24/7 consumer support Variable pricing rates
Accepts all major credit cards Likely uses telemarketing
Overcharges Reported

Getting the lowest costs with EC Suite?
Probably not.
>>> See what we are finding <<<

Overview

In this review of EC Suite, we will provide a detailed overview of the company's credit card processing services. We will cover the range of services they offer, including credit and debit card processing, hardware options, mobile payment solutions, and e-commerce capabilities. The review will identify the types of businesses that might benefit from these services, particularly those classified as high-risk. Additionally, we will examine client and customer reviews to highlight common trends and potential concerns. The article will also address the company's pricing structure, contract terms, and specific services provided. By the end of this review, you will understand whether EC Suite meets your payment processing needs.

About EC Suite

Founded in 2002, EC Suite is a merchant account provider headquartered in Tempe, Arizona. The company appears to be a DBA or payment processing division for CCBill, as the businesses share the same address and are under the same management.

EC Suite Payment Processing

EC Suite processes all major credit and debit cards for most business types. Their services include e-check and ACH processing, e-commerce solutions, mobile and wireless solutions, and direct marketing services.

Electronic Check/ACH

Clients can process eChecks faster and at lower costs compared to traditional checks, with minimized risk due to instant approval or denial.

E-commerce

EC Suite aids in secure digital payments, offering global payment gateways alongside real-time security and fraud protection for online retail environments.

Brick & Mortar

Provides point-of-sale terminals, both wired and wireless, for physical retail spaces.

Mobile Solutions

Offers mobile point-of-sale solutions for on-the-go merchants, including applications and devices for secure payment processing.

Direct Marketing

Virtual terminals are provided for processing transactions via mail or phone, allowing merchants to manually enter and process customer card information​.

EC Suite payment processing
EC Suite offers most standard payment processing services
Overcharges Reported

Getting the lowest costs with EC Suite?
Probably not.
>>> See what we are finding <<<

EC Suite Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A
Recent Lawsuits No

Low Complaint Volume

Our current findings show only one negative EC Suite review, which appears to originate from a customer of an EC Suite client rather than the client itself. There is no significant evidence suggesting EC Suite engages in ripoff or scam practices. Given that EC Suite serves a large number of internet-based and potentially high-risk merchants, it’s more susceptible to receiving cardholder complaints than traditional credit card processors. However, this solitary complaint doesn’t provide a comprehensive view of the merchant experience with EC Suite, and as such, it hasn’t been considered impactful for this review. If you have experiences or insights about EC Suite, please share your review in the comments below.

EC Suite Lawsuits

No outstanding class-action lawsuits or Federal Trade Commission (FTC) complaints have been identified against EC Suite. Clients preferring non-litigious dispute resolution are advised to report their concerns to appropriate supervisory organizations.

EC Suite Customer Support Options

EC Suite offers a variety of customer support options, including a help center, support phone numbers, and email addresses for both merchants and cardholders. While EC Suite is not currently recognized as a top-ranked processor for exceptional customer service, its support resources are sufficient to meet standard customer needs.

EC Suite Customer Service Numbers

  • (888) 261-1288 – Toll-Free Support
  • (800) 552-8227 – TSYS Terminal Support
  • (888) 261-1315 – Sales Inquiries

Other Support Options

Overcharges Reported

Getting the lowest costs with EC Suite?
Probably not.
>>> See what we are finding <<<

EC Suite Online Ratings

Here's How They Rate Online

Online Ratings Summary
BBB Reports 1

Clean Complaint Record

EC Suite currently has an “A-” with the Better Business Bureau and has not obtained BBB accreditation. The company has received 1 complaint in the past 36 months. The 1 complaint was resolved to the satisfaction of the client.

An “A” Performance

In light of its low complaint record, we agree with the BBB’s rating of an “A.” Readers should note, however, that there are reasons to be skeptical of the BBB’s rating system.

EC Suite Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties No
Monthly & Annual Fees Unclear
Processing Rates Variable
Equipment Leasing Likely

Flat Per-Transaction Rate

EC Suite offers a clear pricing model by charging a consistent per-transaction rate, avoiding various monthly charges or binding long-term contracts. Clients have the flexibility to terminate their agreements with a 10-day written notice without incurring any fixed monthly fees or monthly minimum fees. Furthermore, the company’s terms and conditions do not specify any early termination fees for businesses. Importantly, there are no reported client complaints regarding excessive or undisclosed fees from EC Suite.

Virtual Terminal and Payment Gateway Pricing

Beyond storefront payment processing, EC Suite prominently features its virtual terminal and payment gateway services on its website, with Authorize.Net and NMI listed as its payment gateway providers. Pricing is determined by the chosen payment gateway, and businesses might incur additional rates and fees, including gateway fees, technical support fees, and batch fees, for these e-commerce services.

Higher-Than-Average Fees

With a per-transaction fee of 4.90% plus $1.00, EC Suite’s rates are above the industry average, yet the inclusive nature of this pricing could be attractive for certain card-not-present businesses. As an e-commerce provider in partnership with a high-risk merchant account provider, EC Suite implements strict measures to handle potentially suspicious or fraudulent transactions. It’s also significant to note that the company processes payments on a weekly basis, rather than the more common 24-48 hour payout period.

EC Suite e-commerce option
Highlighting EC Suite’s virtual terminal and payment gateway for e-commerce
Overcharges Reported

Getting the lowest costs with EC Suite?
Probably not.
>>> See what we are finding <<<

EC Suite Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers Yes
Telemarketing Likely
Misleading Marketing No
Discloses All Important Terms Yes

No Sales Complaints

EC Suite appears to market itself through direct sales and channel sales, which can include third-party referrals or outside sales agents. In general, the use of outside sales agents can lead to an elevated complaint rate for a company, but we cannot locate any negative EC Suite reviews that mention unethical conduct by the company’s sales team. This indicates that the company exercises a greater-than-average amount of control over its external agents.

No Deceptive Quotes

Additionally, the EC Suite website does not promote any misleading rate quotes, and at the time of our previous update, it even listed a large number of the company’s fees for anyone to review. This page has since been removed. If you suspect that EC Suite is charging you undisclosed fees, we recommend seeking a third-party statement audit to eliminate hidden costs.

Overcharges Reported

Getting the lowest costs with EC Suite?
Probably not.
>>> See what we are finding <<<

Our EC Suite Review Summary

Our Final Thoughts

EC Suite rates as a reliable e-commerce credit card processing provider according to all available information. The company’s all-inclusive flat rate pricing structure is particularly appealing to internet-based businesses and those that are difficult to place with traditional providers. This straightforward pricing model can simplify budgeting and financial planning for businesses operating in complex or high-risk online environments. It is worth noting that the majority of complaints lodged against EC Suite have been filed by consumers rather than clients, indicating that businesses generally have positive experiences with the company’s services.

Despite EC Suite’s public disclosure of most of its contract terms, potential clients are strongly encouraged to meticulously review all documentation provided before committing to the service. This due diligence is crucial to ensure a clear understanding of any nuances or specific conditions that may apply. It is advisable to compare EC Suite’s offerings to those of top-rated e-commerce merchant account providers. By doing so, businesses can ensure they are making an informed decision, selecting a provider that not only meets their specific needs but also offers the best possible value and service quality.

Location & Ownership

EC Suite is a registered ISO/MSP of Esquire Bank NA, Jericho, NY, and is therefore likely to be a reseller of Merrick Bank Merchant Services. The company is located at 2353 W. University Dr., Tempe, Arizona. Ron Caldwell is the CEO of both EC Suite and CCBill.

If you found this article helpful, please share it!

Overcharges Reported

Getting the lowest costs with EC Suite?
Probably not.
>>> See what we are finding <<<

Testimonials & Complaints

How Did EC Suite Treat You?

Overcharges Reported

Getting the lowest costs with EC Suite?
Probably not.
>>> See what we are finding <<<

1 User Reviews

  • Jayce Veronica

    EC Suite has been a game-changer for our business! The platform’s user-friendly interface and robust features have streamlined our operations and boosted productivity. From managing inventory to processing transactions, EC Suite has it all under one roof.

    What impresses us the most is the outstanding customer support they offer. Whenever we faced any challenges or had questions, their team was quick to respond and provided effective solutions.

    Since implementing EC Suite, our sales have soared, and our customers love the seamless checkout experience. We now have a clear overview of our performance and can make data-driven decisions with ease.

    In conclusion, EC Suite is an indispensable tool for any business looking to thrive in the digital landscape. We highly recommend it to anyone seeking a reliable, comprehensive, and user-friendly e-commerce solution.

Tell Us How They Treated You

Sharing your experience influences our rating and helps other business owners make informed decisions. Promotional content and contact information will not be published. Please provide a detailed summary of your experience.

Copyright

Copyright © 2024 CardPaymentOptions.com, Inc. (Digital Fingerprint: 0d38c6720f0d78a701b74d58653af608). Getting paid to re-write this page? Click here to earn a reward.

Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided “as is,” and without warranties. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with CardPaymentOptions.com, Inc. ("CPO") in any form. The sole purpose of the material presented herein is to alert, educate, and inform readers. It is not intended as legal or financial advice. We may earn revenue if you obtain services from a provider that we recommend. See this page to learn how we support our operations.

Overcharges Reported

Getting the lowest costs with EC Suite?
Probably not.
>>> See what we are finding <<<