In this review of EC Suite, we will provide a detailed overview of the company’s credit card processing services. We will cover the range of services they offer, including credit and debit card processing, hardware options, mobile payment solutions, and e-commerce capabilities. The review will identify the types of businesses that might benefit from these services, particularly those classified as high-risk. Additionally, we will examine client and customer reviews to highlight common trends and potential concerns. The article will also address the company’s pricing structure, contract terms, and specific services provided. By the end of this review, you will understand whether EC Suite meets your payment processing needs.
About EC Suite
Founded in 2002, EC Suite is a merchant account provider headquartered in Tempe, Arizona. The company appears to be a DBA or payment processing division for CCBill, as the businesses share the same address and are under the same management.
EC Suite Homepage
EC Suite Products and Services
Payment Processing
EC Suite provides payment processing services for all major credit and debit cards, catering to various business types. Their services encompass e-check and ACH processing, e-commerce solutions, mobile and wireless payment options, and direct marketing services.
Electronic Check/ACH
EC Suite allows clients to process eChecks more quickly and cost-effectively than traditional checks, with the added benefit of instant approval or denial to reduce risk.
E-commerce Solutions
EC Suite facilitates secure digital payments with global payment gateways, offering real-time security and fraud protection for online retail environments.
Brick & Mortar Solutions
For physical retail spaces, EC Suite provides both wired and wireless point-of-sale terminals to streamline in-store transactions.
Mobile Solutions
EC Suite offers mobile point-of-sale solutions for merchants on the move, including secure payment processing applications and devices.
Direct Marketing
EC Suite supports direct marketing through virtual terminals, enabling merchants to manually enter and process customer card information for transactions via mail or phone.
EC Suite offers most standard payment processing services
EC Suite Customer Reviews
Customer Reviews Summary
Total Online Complaints
<10
Live Customer Support
Yes
Most Common Complaint
N/A
Recent Lawsuits
No
Low Complaint Volume
Our current findings show only one negative EC Suite review, which appears to originate from a customer of an EC Suite client rather than the client itself. There is no significant evidence suggesting EC Suite engages in ripoff or scam practices. Given that EC Suite serves a large number of internet-based and potentially high-risk merchants, it’s more susceptible to receiving cardholder complaints than traditional credit card processors. However, this solitary complaint doesn’t provide a comprehensive view of the merchant experience with EC Suite, and as such, it hasn’t been considered impactful for this review. If you have experiences or insights about EC Suite, please share your review in the comments below.
EC Suite Lawsuits
No outstanding class-action lawsuits or Federal Trade Commission (FTC) complaints have been identified against EC Suite. Clients preferring non-litigious dispute resolution are advised to report their concerns to appropriate supervisory organizations.
EC Suite Customer Satisfaction Ratings
Online Ratings Summary
BBB Reports
1
Clean Complaint Record
EC Suite currently has an “A-” with the Better Business Bureau and has not obtained BBB accreditation. The company has received 1 complaint in the past 36 months. The 1 complaint was resolved to the satisfaction of the client.
An “A” Performance
In light of its low complaint record, we agree with the BBB’s rating of an “A.” Readers should note, however, that there are reasons to be skeptical of the BBB’s rating system.
EC Suite Fees, Rates & Contract
Rates & Fees Summary
Cancellation Penalties
No
Monthly & Annual Fees
Unclear
Processing Rates
Variable
Equipment Leasing
Likely
Flat Per-Transaction Rate
EC Suite offers a clear pricing model by charging a consistent per-transaction rate, avoiding various monthly charges or binding long-term contracts. Clients have the flexibility to terminate their agreements with a 10-day written notice without incurring any fixed monthly fees or monthly minimum fees. Furthermore, the company’s terms and conditions do not specify any early termination fees for businesses. Importantly, there are no reported client complaints regarding excessive or undisclosed fees from EC Suite.
Virtual Terminal and Payment Gateway Pricing
Beyond storefront payment processing, EC Suite prominently features its virtual terminal and payment gateway services on its website, with Authorize.Net and NMI listed as its payment gateway providers. Pricing is determined by the chosen payment gateway, and businesses might incur additional rates and fees, including gateway fees, technical support fees, and batch fees, for these e-commerce services.
Higher-Than-Average Fees
With a per-transaction fee of 4.90% plus $1.00, EC Suite’s rates are above the industry average, yet the inclusive nature of this pricing could be attractive for certain card-not-present businesses. As an e-commerce provider in partnership with a high-risk merchant account provider, EC Suite implements strict measures to handle potentially suspicious or fraudulent transactions. It’s also significant to note that the company processes payments on a weekly basis, rather than the more common 24-48 hour payout period.
Highlighting EC Suite’s virtual terminal and payment gateway for e-commerce
EC Suite Employee Reviews & Sales Practices
Jobs & Marketing Summary
Uses Independent Resellers
Yes
Telemarketing
Likely
Misleading Marketing
No
Discloses All Important Terms
Yes
No Sales Complaints
EC Suite appears to market itself through direct sales and channel sales, which can include third-party referrals or outside sales agents. In general, the use of outside sales agents can lead to an elevated complaint rate for a company, but we cannot locate any negative EC Suite reviews that mention unethical conduct by the company’s sales team. This indicates that the company exercises a greater-than-average amount of control over its external agents.
No Deceptive Quotes
Additionally, the EC Suite website does not promote any misleading rate quotes, and at the time of our previous update, it even listed a large number of the company’s fees for anyone to review. This page has since been removed. If you suspect that EC Suite is charging you undisclosed fees, we recommend seeking a third-party statement audit to eliminate hidden costs.
EC Suite Review Summary
EC Suite rates as a reliable e-commerce credit card processing provider according to all available information. The company’s all-inclusive flat rate pricing structure is particularly appealing to internet-based businesses and those that are difficult to place with traditional providers. This straightforward pricing model can simplify budgeting and financial planning for businesses operating in complex or high-risk online environments. It is worth noting that the majority of complaints lodged against EC Suite have been filed by consumers rather than clients, indicating that businesses generally have positive experiences with the company’s services.
Despite EC Suite’s public disclosure of most of its contract terms, potential clients are strongly encouraged to meticulously review all documentation provided before committing to the service. This due diligence is crucial to ensure a clear understanding of any nuances or specific conditions that may apply. It is advisable to compare EC Suite’s offerings to those of top-rated e-commerce merchant account providers. By doing so, businesses can ensure they are making an informed decision, selecting a provider that not only meets their specific needs but also offers the best possible value and service quality.
Please note that we only suggest providers that adhere to strict ethical standards and offer top performing support at extremely competitive pricing. We may earn revenue if choose one of our recommendations.
Reader Comments, Testimonials & Complaints
1 User Reviews
Jayce Veronica
EC Suite has been a game-changer for our business! The platform’s user-friendly interface and robust features have streamlined our operations and boosted productivity. From managing inventory to processing transactions, EC Suite has it all under one roof.
What impresses us the most is the outstanding customer support they offer. Whenever we faced any challenges or had questions, their team was quick to respond and provided effective solutions.
Since implementing EC Suite, our sales have soared, and our customers love the seamless checkout experience. We now have a clear overview of our performance and can make data-driven decisions with ease.
In conclusion, EC Suite is an indispensable tool for any business looking to thrive in the digital landscape. We highly recommend it to anyone seeking a reliable, comprehensive, and user-friendly e-commerce solution.
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Jayce Veronica
EC Suite has been a game-changer for our business! The platform’s user-friendly interface and robust features have streamlined our operations and boosted productivity. From managing inventory to processing transactions, EC Suite has it all under one roof.
What impresses us the most is the outstanding customer support they offer. Whenever we faced any challenges or had questions, their team was quick to respond and provided effective solutions.
Since implementing EC Suite, our sales have soared, and our customers love the seamless checkout experience. We now have a clear overview of our performance and can make data-driven decisions with ease.
In conclusion, EC Suite is an indispensable tool for any business looking to thrive in the digital landscape. We highly recommend it to anyone seeking a reliable, comprehensive, and user-friendly e-commerce solution.