Merchant Processing Company Review

Overview

Founded in 2006, Merchant Processing Company (merchantprocessor.com – also known as “MPC Solutions”) is a merchant account provider that appears to be a newly created DBA of Crescent Processing Company. This is evidenced by the fact that the old Crescent Processing website URL redirects to Merchant Processing Company’s website, as well as the presence of similar branding and identifying information between the two company’s websites. For example, the Merchant Processing Company logo is simply the Crescent Processing Company logo with the word “Merchant” superimposed over it in a different font.

Crescent Processing Company has created multiple DBAs and rebranded multiple times since its founding. The company is affiliated with two defunct providers called Park Central Company and Future Payment Technologies, although the evidence suggests that both Park Central and Future Payment Technologies were simply DBAs or wholly owned subsidiaries of Crescent. Crescent also created Talus Payments, but Talus has since been acquired by a new owner group and does not have any current connection to Crescent Processing Company or MPC.

Merchant Processing Company lists its address as 259 Nassau St #115, Princeton, New Jersey 08540, which is different from the Dallas, Texas headquarters that most of Crescent Processing Company’s DBAs have listed. The MPC website’s “Executive Team” page uses the same photos and biographical text for each of the company’s executives, but has changed David Kesler’s name to Brian Johnson, Chris Dierks’s name to Carter Davis, and Jim Davis’s name to Jim Benson. This is extremely suspicious, but it may simply indicate that Merchant Processing Company is under new ownership despite its use of Crescent’s old branding and website. Merchant Processing Company is a registered ISO/MSP of Esquire Bank.

Key Points

  • Sales & Marketing: Merchant Processing Company hires independent sales agents and appears to operate in a similar fashion to Crescent.
  • Costs & Contract: Merchant Processing Company appears to offer a four-year contract with an early termination fee of $495.
  • Complaints & Service: Merchant Processing Company has not received any public complaints at this time.
  • BBB Rating: Merchant Processing Company does not have a profile with the Better Business Bureau at this time.
  • Rates & Fees: How Merchants Got The Best Rates With Merchant Processing Company

Merchant Processing Company Products and Services

Industries

  • Retail
  • Mobile
  • E-commerce
  • MOTO
  • Salon
  • Hospitality

Response from Merchant Processing Company

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Sales & Marketing

Key Points - Sales & Marketing

Employs Independent Resellers Yes
Advertises Deceptive Rates No
Discloses All Important Terms No

Merchant Processing Company relies heavily on hiring independent outside agents and resellers to market and sell its services. This type of sales program usually encourages agents to sell expensive, long-term merchant account contracts in exchange for high commissions. We are unable to locate any sales complaints at this time that specifically refer to Merchant Processing Company, but this is likely due to the fact that the company has only been active under this name for roughly a year. Due to Crescent Processing Company’s well-established reputation for generating sales complaints and Merchant Processing Company’s obvious relationship to Crescent, we will assign the company a grade of “C” in this section.

Response from Merchant Processing Company

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Costs & Contract

Key Points - Costs & Contract

Swiped Rate Variable
Keyed-in Rate Variable
Early Termination Fee $495
PCI Compliance Fee Variable
Equipment Lease Terms 48 Months, Non-Cancellable

Merchant Processing Company’s relationship to Crescent Processing Company suggests that it likely offers similar terms to Crescent. The typical Crescent Processing Company standard contract appears to be a four-year automatically renewing contract with a $495 Early Termination Fee (ETF). It is unclear at the time of this update if the company also charges an annual or monthly PCI Compliance Fee. Merchants are encouraged to carefully read and understand their contracts before signing with with the company.

Merchant Processing Company’s sales agents also appear to receive additional commissions for selling long-term credit card terminal leases that may come with additional expensive contracts. This reviewer advises to never lease processing hardware because it is the most expensive way to obtain it. Buy your equipment and shop around before purchasing it.

If you have any additional information about Merchant Processing Company’s fees or contract, please leave it in the comment section of this review.

Response from Merchant Processing Company

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c

Complaints & Service

Key Points - Complaints & Service

Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

We are unable to locate any Merchant Processing Company complaints at this time, but this is almost certainly due to the short amount of time that the company has been operating under this name. The company’s obvious affiliation with Crescent Processing Company inclines us to factor Crescent’s reputation and complaint record into Merchant Processing Company’s review until the company generates independent merchant feedback of its own.

Crescent Processing Company and its DBAs have a high number of complaints. The common themes among the merchant complaints are claims of higher-than-quoted processing fees and other unexpected/undisclosed fees, and that agents failed to disclose a $495 cancellation fee in connection with a three- to four-year auto-renewing contract. Several merchants have also reported that Crescent continued to debit fees even after the account was cancelled.

A few reviews also indicated a poor level of customer service and long wait times when attempting to resolve problems. Most of the problems appear to be traced back to the sales agent as the source of the problems due to non-disclosure of terms and fees; however, Crescent’s business practices seem to allow for these types of problems to occur. We see no reason at this time to assume that Merchant Processing Company offers a better customer service experience than Crescent Processing Company, and we have therefore assigned it a grade of “C.”

Response from Merchant Processing Company

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BBB

The Better Business Bureau does not maintain a profile for Merchant Processing Company at this time, nor does it maintain a profile for Crescent Processing Company. The BBB does maintain a profile for Future Payment Technologies, but it does not assign a rating. We will not factor the BBB into this review until it establishes a profile for MPC.

Response from Merchant Processing Company

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Merchant Processing Company Logo

Merchant Processing Company Bottom Line

Merchant Processing Company rates as an average merchant services provider based largely on the reputation of its predecessor, Crescent Processing Company. It is unclear at this time whether Merchant Processing Company is under entirely new ownership, and, if it is, whether the new owners plan to run the company differently than Crescent’s management team. For now, merchants should assume that MPC operates in a similar fashion to Crescent and its various DBAs. Our rating may change once merchant feedback about this company becomes publicly available.

Phillip Parker is a former merchant services sales agent who believes the industry has been overrun by people who engage in fraud and deception in order to steal from hard working business owners. He created this website to help you avoid the bad players, save money on fees, and to get peace of mind with your merchant account. If you would like to help support his work, learn more about our cost reduction service. We can evaluate your statement, tell you exactly how much you're overpaying, and then help you dramatically reduce your fees with your current credit card processor. Looking to switch instead? See our list of the best merchant account providers.

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