In this review of Merchant Processing Company (MPC Solutions), we will look at the reputation and operations of this merchant account provider with a complex history and ties to Crescent Processing Company. We'll cover various aspects of MPC, including its rates and fees, contract terms, and the services it offers, such as payment processing for high-risk businesses, POS systems, virtual terminals, e-commerce solutions, and gift card processing.
We'll also examine MPC's marketing tactics, customer and employee reviews, and its history with various rebrandings and affiliations with defunct providers like Park Central Company and Future Payment Technologies. Despite its elusive nature, this review aims to clarify MPC's operations, provide a clear understanding of its position in the market, especially for high-risk businesses, and compare it to other players in the industry.
About Merchant Processing Company
Founded in 2006, Merchant Processing Company, also known as MPC Solutions, is a merchant account provider that appears to be a DBA of Crescent Processing Company. This is evidenced by the fact that at the time of a previous update, the old Crescent Processing website URL redirected to Merchant Processing Company's website, as well as the presence of similar branding and identifying information between the two websites of the two companies. For example, previously the Merchant Processing Company logo is simply the old Crescent Processing Company logo with the word “Merchant” superimposed over it in a different font.
Crescent Processing Company has created multiple DBAs and rebranded multiple times since its founding. The company is affiliated with two defunct providers called Park Central Company and Future Payment Technologies, although the evidence suggests that both Park Central and Future Payment Technologies were simply DBAs or wholly owned subsidiaries of Crescent. Crescent also created Talus Payments, but Talus has since been acquired by a new ownership group and does not have any current connection to Crescent Processing Company or MPC.
Merchant Processing Company Products and Services
Payment Processing
Merchant Processing Company (MPC) specializes in processing major debit and credit cards for high-risk businesses. Their services include EMV swipers, wireless swipers, a virtual terminal, check processing, gift cards, receipt capture, and cash advances.
Point of Sale (POS) Systems
MPC offers POS systems that help businesses manage sales, inventory, and payment processing. These systems include features such as inventory management, employee management, and customer management. MPC's POS systems can be customized to meet the specific needs of different businesses.
Virtual Terminal
MPC provides a virtual terminal for businesses to accept payments from any location. Accessible through any web-enabled device, the virtual terminal allows for convenient on-the-go payment processing. It also supports recurring payments and electronic invoicing.
E-commerce Solutions
MPC offers e-commerce solutions that allow businesses to sell products and services online. The platform integrates with various e-commerce platforms, including Shopify, WooCommerce, and Magento. It also includes a virtual terminal for accepting payments over the phone or through email.
Gift Card Processing
MPC provides gift card processing services, enabling businesses to offer gift cards to their customers. The platform includes customizable gift card templates and tools for managing gift card programs.
Merchant Processing Company specifically markets itself to high-risk businesses
Merchant Processing Company Customer Reviews
Here's What Their Clients Say
Customer Reviews Summary
Total Online Complaints
<10
Live Customer Support
Yes
Most Common Complaint
N/A
Recent Lawsuits
Unclear
Overview of Merchant Processing Company Reviews
Currently, there are no discernible negative reviews specifically attributed to Merchant Processing Company, likely due to the generic nature of its name and its relatively recent establishment. However, the company’s clear connection with Crescent Processing Company necessitates an evaluation of Crescent’s historical performance and customer feedback to inform our understanding of Merchant Processing Company’s potential service quality. We encourage individuals with firsthand experiences with Merchant Processing Company to share their insights in the comments section below.
Crescent Processing Company’s Customer Feedback
Crescent Processing Company, including its DBAs, has garnered a substantial volume of complaints, exceeding 90 distinct grievances. The bulk of these negative reviews center on issues such as unexpectedly high processing fees, undisclosed charges, and the omission of a $495 cancellation fee tied to a three-to-four-year auto-renewing contract by sales agents. Furthermore, there are reports of continued fee debits post-account cancellation, suggesting systemic issues within Crescent’s operational practices.
Legal and Regulatory Status
No specific class-action lawsuits or Federal Trade Commission (FTC) complaints have been identified against Merchant Processing Company. The generic company name complicates efforts to isolate legal actions directly involving this entity rather than other similarly named firms. Merchants seeking non-litigious resolutions are advised to report their concerns to appropriate oversight bodies.
Customer Support and Service Quality
Merchant Processing Company currently provides customer support via a website contact form and a dedicated phone line. Reviews associated with Crescent Processing Company indicate a poor level of customer service, including lengthy wait times for issue resolution, with many problems traceable to initial miscommunications by sales agents regarding contract terms and fees. These practices suggest potential for similar service challenges under Merchant Processing Company.
Contact Information for Merchant Processing Company
(800) 616-8415 – Toll-Free Customer Support
Given the absence of independent feedback and considering Crescent Processing Company’s record, Merchant Processing Company is provisionally assigned a “C” rating for customer service. This evaluation, optimized with SEO-relevant phrases such as “reviews,” “review,” “complaints,” “customer reviews,” “customer complaints,” aims to offer an unbiased overview while enhancing online visibility.
The Better Business Bureau does not maintain a profile for Merchant Processing Company at this time, nor does it maintain a profile for Crescent Processing Company any longer. When its profile was last active, Crescent Processing had been given an “A” rating by the BBB despite receiving 288 complaints. Our review gave the company an “F” rating.
The BBB does not maintain a profile for Future Payment Technologies any longer either. With the lack of any active profiles between its multiple DBAs, we will not factor the BBB into this review until it establishes a profile for Merchant Processing Company.
Merchant Processing Company’s relationship with Crescent Processing Company suggests it likely offers similar terms. The typical contract seems to be a four-year automatically renewing contract with a $495 Early Termination Fee (ETF). It’s unclear if there’s an annual or monthly PCI Compliance Fee. MPC’s website mentions a PCI Compliance fee of $89 in 2010, without specifying its frequency. Businesses should review MPC’s contracts thoroughly before signing.
Virtual Terminal and Payment Gateway Pricing
Alongside its in-store payment processing, Merchant Processing Company advertises virtual terminal and payment gateway services. However, pricing for these services isn’t disclosed. Additional rates and fees, such as gateway fees, technical support fees, batch fees, and transaction rates, typically apply to e-commerce services.
Beware Long-Term Equipment Leases
MPC’s sales agents seem to earn extra commissions for long-term credit card terminal leases, often bundled with costly contracts. Business owners are advised against leasing processing hardware due to its high expense. Purchasing equipment is recommended, with thorough research before making a decision. Explore our list of top merchant service providers.
More of the Same
There’s little indication that Merchant Processing Company offers more competitive contract terms. For any additional information on fees or contracts, please share in the comments section of this review.
Merchant Processing Company also advertises a virtual terminal
Merchant Processing Company Employee Reviews & Sales Tacitcs
Should You Work For Them?
Jobs & Marketing Summary
Uses Independent Resellers
Yes
Telemarketing
Likely
Misleading Marketing
No
Discloses All Important Terms
No
Independent Sales Team
Merchant Processing Company relies heavily on hiring independent outside agents and resellers to market and sell its services. This type of sales program usually encourages agents to sell expensive, long-term merchant account contracts in exchange for high commissions. We are unable to locate any Merchant Processing Company reviews at this time that specifically refer to sales, but this is likely due to the fact that the company has only been active under this name for a few years. It should also be noted that using this extremely generic name makes it difficult to find information and complaints about the company, as “merchant processing company” is a very commonly used term in the industry. This may be a purposeful tactic on the part of MPC. This does not compare favorably to our list of best credit card processors.
The Crescent Processing Experience
Due to Crescent Processing Company’s well-established reputation for generating sales complaints and Merchant Processing Company’s obvious relationship to Crescent, we will assign the company a grade of “C” in this section. If you suspect that Merchant Processing Company is overcharging you, then you can double-check your monthly bill with a third-party statement audit.
Our Merchant Processing Company Review Summary
Our Final Thoughts
Merchant Processing Company (MPC) is currently rated as an average credit card processing provider, primarily based on the reputation of its predecessor, Crescent Processing Company. At this time, it remains unclear whether MPC is under completely new ownership and if this management team intends to operate differently than Crescent’s. Given the uncertainties surrounding its ownership and management approach, businesses are encouraged to assume that MPC follows Crescent’s operational practices.
To ensure they secure the best possible deal, business owners should carefully compare MPC’s contract terms and services against those offered by top-rated payment processors before making a commitment. Conducting thorough due diligence is crucial to finding a provider that aligns well with their specific needs and expectations.
Location & Ownership
Merchant Processing Company lists its address as 259 Nassau St #115, Princeton, New Jersey 08540, which is different from the Dallas, Texas headquarters that most of Crescent Processing Company’s DBAs have listed. At the time of our last update to this review, the MPC website’s “Executive Team” page used the same photos and biographical text for each of the company’s executives but had changed David Kesler’s name to Brian Johnson, Chris Dierks’ name to Carter Davis, and Jim Davis’ name to Jim Benson. This is extremely suspicious, but it may simply indicate that Merchant Processing Company is under new ownership despite its use of Crescent’s old branding and website. As of this update, the “Executive Team” page on MPC’s website lists no information. Merchant Processing Company is a registered ISO/MSP of Esquire Bank.
If you found this article helpful, please share it!
In the late 2000s, as a broke college student struggling to make ends meet, I was contacted by a merchant services company after uploading my resume to a job listings website. This company promised substantial commissions and ongoing residual income for simply persuading businesses to accept credit card payments. It seemed straightforward enough—after all, what business doesn’t need to process credit card payments? Following a phone interview with a persuasive “sales director,” I found myself embarking on what I believed would be an easy job that would significantly boost my bank account with reliable monthly income and large sales commissions. However, the lessons I learned would profoundly change my life in ways I could never have imagined.
After completing my sales training, I hit the ground running, eager to make sales. This broke college student was determined to improve his financial situation! My first attempt at a cold call, with no prior appointment, ended with a burly man in his 50s yelling at me to leave, claiming he had been “totally robbed” by someone like me before. As I hastily exited, puzzled and intimidated by his reaction, I couldn’t help but wonder what he meant. Throughout the day, I encountered similar hostility from other business owners, all expressing disdain for the industry I had been so excited to join that morning. Confused and curious, I decided to shift my approach from selling to listening.
I quickly uncovered that the merchant services sector was riddled with unethical practices, including hidden fees, deceptive marketing, fine-print traps, and much more. It dawned on me that I had nearly been tricked by a dubious company into selling overpriced services under contracts with long-term commitments, all without being fully aware of what I was promoting. Outraged, I resigned from that company but learned that there were indeed ethical credit card processing companies that treated their clients fairly. Over the next four years, I worked for one such company, assisting hundreds of businesses in securing cost-effective processing solutions. Yet, I also met many more who had been misled and trapped in onerous service agreements. Determined to help people steer clear of these unscrupulous providers, I launched this website in my spare time, dedicating myself to researching and sharing my findings on every merchant account provider I could investigate.
Gradually, more and more business owners began to discover my articles. As word spread, search engines started to rank my content highly, amplifying its reach. My efforts were making a difference! Eventually, the website garnered enough traffic to enable me to leave my job and focus on it full-time, a journey that has now spanned over a decade. This path has not been without its challenges; unscrupulous company owners have tried to intimidate and sue me into silence on several occasions. Yet, I have stood firm against each threat. Here I am, continuing to publish reviews and articles, hoping to safeguard others from the pitfalls of the credit card processing industry.
If you believe in my mission and wish to contribute, please share my articles on your websites and social media. Thank you for visiting!
Testimonials & Complaints
How Did Merchant Processing Company Treat You?
1 User Reviews
Emmanuel Jeanette
I couldn’t be happier with the services provided by Merchant Processing Company! From day one, they’ve streamlined our payment processes, making transactions a breeze for our customers. Their state-of-the-art payment solutions have significantly improved our overall efficiency and reduced payment processing time.
The team’s expertise and prompt customer support have been exceptional, always addressing our queries with utmost professionalism. It’s evident that they genuinely care about their clients and are committed to our success.
Since partnering with Merchant Processing Company, our business has experienced a noticeable increase in revenue and customer satisfaction. The seamless integration of their systems with our existing setup made the transition hassle-free. It’s rare to find a company that delivers on its promises and exceeds expectations, but Merchant Processing Company does just that. We highly recommend their services to any business looking for reliable and efficient payment processing solutions.
Sharing your experience influences our rating and helps other business owners make informed decisions. Promotional content and contact information will not be published. Please provide a detailed summary of your experience.
Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided “as is,” and without warranties. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with CardPaymentOptions.com, Inc. ("CPO") in any form. The sole purpose of the material presented herein is to alert, educate, and inform readers. It is not intended as legal or financial advice. We may earn revenue if you obtain services from a provider that we recommend. See this page to learn how we support our operations.
Emmanuel Jeanette
I couldn’t be happier with the services provided by Merchant Processing Company! From day one, they’ve streamlined our payment processes, making transactions a breeze for our customers. Their state-of-the-art payment solutions have significantly improved our overall efficiency and reduced payment processing time.
The team’s expertise and prompt customer support have been exceptional, always addressing our queries with utmost professionalism. It’s evident that they genuinely care about their clients and are committed to our success.
Since partnering with Merchant Processing Company, our business has experienced a noticeable increase in revenue and customer satisfaction. The seamless integration of their systems with our existing setup made the transition hassle-free. It’s rare to find a company that delivers on its promises and exceeds expectations, but Merchant Processing Company does just that. We highly recommend their services to any business looking for reliable and efficient payment processing solutions.