Merchant Processing Company Review

Merchant Processing Company Overview

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Another DBA of Crescent Processing

Founded in 2006, Merchant Processing Company, also known as MPC Solutions, is a merchant account provider that appears to be a newly created DBA of Crescent Processing Company. This is evidenced by the fact that the old Crescent Processing website URL redirects to Merchant Processing Company’s website, as well as the presence of similar branding and identifying information between the two company’s websites. For example, the Merchant Processing Company logo is simply the Crescent Processing Company logo with the word “Merchant” superimposed over it in a different font.

A Company of Many Names

Crescent Processing Company has created multiple DBAs and rebranded multiple times since its founding. The company is affiliated with two defunct providers called Park Central Company and Future Payment Technologies, although the evidence suggests that both Park Central and Future Payment Technologies were simply DBAs or wholly owned subsidiaries of Crescent. Crescent also created Talus Payments, but Talus has since been acquired by a new ownership group and does not have any current connection to Crescent Processing Company or MPC.

Merchant Processing Company Location and Ownership

Merchant Processing Company lists its address as 259 Nassau St #115, Princeton, New Jersey 08540, which is different from the Dallas, Texas headquarters that most of Crescent Processing Company’s DBAs have listed. The MPC website’s “Executive Team” page uses the same photos and biographical text for each of the company’s executives but has changed David Kesler’s name to Brian Johnson, Chris Dierks’s name to Carter Davis, and Jim Davis’s name to Jim Benson. This is extremely suspicious, but it may simply indicate that Merchant Processing Company is under new ownership despite its use of Crescent’s old branding and website. Merchant Processing Company is a registered ISO/MSP of Esquire Bank.

Merchant Processing Company Review Table of Contents

  • Costs & Contract: Merchant Processing Company appears to offer a four-year contract with an early termination fee of $495.
  • Complaints & Service: Merchant Processing Company has not received any public complaints at this time.
  • BBB Rating: Merchant Processing Company does not have a profile with the Better Business Bureau at this time.
  • Sales & Marketing: Merchant Processing Company hires independent sales agents and appears to operate in a similar fashion to Crescent.
  • Rates & Fees: How Merchants Got The Best Rates With Merchant Processing Company

Merchant Processing Company Statement Analyzer

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Products & Services Offered

Types of Businesses Served

  • Retail
  • Mobile
  • E-commerce
  • MOTO
  • Salon
  • Hospitality

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Merchant Processing Company Rates, Fees, and Costs

Key Points

Swiped Rate 1.00% - 4.99%
Keyed-in Rate 1.00% - 4.99%
Early Termination Fee $495
PCI Compliance Fee Undisclosed
Equipment Lease Terms 48 Month (locked)

Four-Year Contract

Merchant Processing Company’s relationship to Crescent Processing Company suggests that it likely offers similar terms to Crescent. The typical Crescent Processing Company standard contract appears to be a four-year automatically renewing contract with a $495 Early Termination Fee (ETF). It is unclear at the time of this update if the company also charges an annual or monthly PCI Compliance Fee. Merchants are encouraged to carefully read and understand their contracts before signing with the company.

Beware Long-Term Equipment Leases

Merchant Processing Company’s sales agents also appear to receive additional commissions for selling long-term credit card terminal leases that may come with additional expensive contracts. This reviewer advises to never lease processing hardware because it is the most expensive way to obtain it. Buy your equipment and shop around before purchasing it.

More of the Same

We have no reason to expect that Merchant Processing Company offers more competitive contract terms than its predecessors. If you have any additional information about Merchant Processing Company’s fees or contract, please leave it in the comment section of this review.

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Merchant Processing Company Complaints & Customer Reviews

Key Points

Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

No Public Complaints

We are unable to locate any Merchant Processing Company complaints at this time, but this is almost certainly due to the company’s generic name and the short amount of time that the company has been operating under this name. The company’s obvious affiliation with Crescent Processing Company inclines us to factor Crescent’s reputation and complaint record into Merchant Processing Company’s review until the company generates independent merchant feedback of its own.

Crescent Processing’s Complaint Record

Crescent Processing Company and its DBAs have a high number of complaints. Crescent Processing Company alone has more than 90 complaints. The common themes among the merchant complaints are claims of higher-than-quoted processing fees and other unexpected/undisclosed fees, and that agents failed to disclose a $495 cancellation fee in connection with a three- to four-year auto-renewing contract. Several merchants have also reported that Crescent continued to debit fees even after the account was canceled.

Merchant Processing Company Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Merchant Processing Company. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Merchant Processing Company Customer Support Options

Merchant Processing Company only offers a contact form on its website. A few Crescent Processing Company reviews indicate a poor level of customer service and long wait times when attempting to resolve problems. Most of the problems appear to be traced back to the sales agent as the source of the problems due to non-disclosure of terms and fees; however, Crescent’s business practices seem to allow for these types of problems to occur. We see no reason at this time to assume that Merchant Processing Company offers a better customer service experience than Crescent Processing Company, and we have therefore assigned it a grade of “C.”

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Response from Merchant Processing Company

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Merchant Processing Company BBB Rating Summary

No BBB Profile Available

The Better Business Bureau does not maintain a profile for Merchant Processing Company at this time, nor does it maintain a profile for Crescent Processing Company any longer. When its profile was last active, Crescent Processing had been given an “A” rating by the BBB despite receiving 288 complaints. Our review gave the company an “F” as a rating.

The BBB does not maintain a profile for Future Payment Technologies any longer either. With the lack of any active profiles between its multiple DBAs, we will not factor the BBB into this review until it establishes a profile for Merchant Processing Company.

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Response from Merchant Processing Company

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Truth In Marketing & Advertising

Key Points

Employs Independent Resellers Yes
Advertises Deceptive Rates No
Discloses All Important Terms No

Independent Sales Team

Merchant Processing Company relies heavily on hiring independent outside agents and resellers to market and sell its services. This type of sales program usually encourages agents to sell expensive, long-term merchant account contracts in exchange for high commissions. We are unable to locate any sales complaints at this time that specifically refer to Merchant Processing Company, but this is likely due to the fact that the company has only been active under this name for roughly a year.

The Crescent Processing Experience

Due to Crescent Processing Company’s well-established reputation for generating sales complaints and Merchant Processing Company’s obvious relationship to Crescent, we will assign the company a grade of “C” in this section. If you suspect that Merchant Processing Company is overcharging you, then you can double-check your monthly bill with a third-party statement audit.

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Response from Merchant Processing Company

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Merchant Processing Company Logo

Our Opinion of Merchant Processing Company

A Substandard Option for Most Merchants

Merchant Processing Company rates as an average merchant services provider based largely on the reputation of its predecessor, Crescent Processing Company. It is unclear at this time whether Merchant Processing Company is under entirely new ownership, and, if it is, whether the new owners plan to run the company differently than Crescent’s management team. For now, merchants should assume that MPC operates in a similar fashion to Crescent and its various DBAs. They should also compare MPC’s contract terms and service to those offered by top-rated payment processors in order to obtain the best possible deal.

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Why I'm Qualified to Write About Credit Card Processing

I'm a former credit card processing sales director who left the industry to start my own a small business. From the time that I starting working in the merchant services industry to when I left to write about it, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this insider knowledge to myself, so built this website to help small business owners research which service providers to use and how to save money on rates and fees. I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers here. I can help you save money with your current merchant account or help you find a new one. Message me here to get started.

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