Merchant Processing Company 2023: Reviews & Complaints

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Merchant Processing Company
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Merchant Processing Company

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PhonePhone(800) 616-8415 View Pricing

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Company Overview

Founded in 2006, Merchant Processing Company, also known as MPC Solutions, is a merchant account provider that appears to be a DBA of Crescent Processing Company. This is evidenced by the fact that at the time of a previous update, the old Crescent Processing website URL redirected to Merchant Processing Company’s website, as well as the presence of similar branding and identifying information between the two websites of the two companies. For example, previously the Merchant Processing Company logo is simply the old Crescent Processing Company logo with the word “Merchant” superimposed over it in a different font.

A Company of Many Names

Crescent Processing Company has created multiple DBAs and rebranded multiple times since its founding. The company is affiliated with two defunct providers called Park Central Company and Future Payment Technologies, although the evidence suggests that both Park Central and Future Payment Technologies were simply DBAs or wholly owned subsidiaries of Crescent. Crescent also created Talus Payments, but Talus has since been acquired by a new ownership group and does not have any current connection to Crescent Processing Company or MPC.

Merchant Processing Company Payment Processing

Merchant Processing Company processes most major debit and credit cards for high-risk businesses. Their services include EMV swipers, wireless swipers, a virtual terminal, check processing, gift cards, receipt capture, and cash advances.

Location & Ownership

Merchant Processing Company lists its address as 259 Nassau St #115, Princeton, New Jersey 08540, which is different from the Dallas, Texas headquarters that most of Crescent Processing Company’s DBAs have listed. At the time of our last update to this review, the MPC website’s “Executive Team” page used the same photos and biographical text for each of the company’s executives but had changed David Kesler’s name to Brian Johnson, Chris Dierks’ name to Carter Davis, and Jim Davis’ name to Jim Benson. This is extremely suspicious, but it may simply indicate that Merchant Processing Company is under new ownership despite its use of Crescent’s old branding and website. As of this update, the “Executive Team” page on MPC’s website lists no information. Merchant Processing Company is a registered ISO/MSP of Esquire Bank.

Table of Contents

Merchant Processing Company high-risk businesses

Merchant Processing Company specifically markets itself to high-risk businesses

Should You Trust Merchant Processing Company?

Lawsuits, Reviews & Complaints

Here's Who We Trust.

Complaint Summary

Total Online Complaints
<10
Live Customer Support
Yes
Most Common Complaint
N/A

No Public Complaints

We are unable to locate any negative Merchant Processing Company reviews at this time, but this is almost certainly due to the company’s generic name and the short amount of time that the company has been operating under this name. The company’s obvious affiliation with Crescent Processing Company inclines us to factor Crescent’s reputation and complaint record into Merchant Processing Company’s review until the company generates independent merchant feedback of its own. If you have your own Merchant Processing Company review to make, please do so in the comments below.

Crescent Processing’s Complaint Record

Crescent Processing Company and its DBAs have a high number of complaints. Crescent Processing Company alone has more than 90 complaints. The common themes among the Crescent Processing Company complaints are claims of higher-than-quoted processing fees and other unexpected/undisclosed fees, and that agents failed to disclose a $495 cancellation fee in connection with a three to four-year auto-renewing contract. Several merchants have also reported that Crescent continued to debit fees even after the account was canceled.

Merchant Processing Company Lawsuits and Fines

We have not found any outstanding class-action lawsuits or FTC complaints filed against Merchant Processing Company. Again, however, the incredibly generic name for this company makes it very difficult to find lawsuits specifically referring to it and not other merchant processing companies. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Merchant Processing Company Customer Service Options

Merchant Processing Company only offers a contact form on its website and a phone number to call a consultant. A few Crescent Processing Company reviews indicate a poor level of customer service and long wait times when attempting to resolve problems. Most of the problems appear to be traced back to the sales agent as the source of the problems due to non-disclosure of terms and fees; however, Crescent’s business practices seem to allow for these types of problems to occur.

We have located a single Merchant Processing Company customer service phone number:

(800) 616-8415 – Toll-Free Customer Support

We see no reason at this time to assume that Merchant Processing Company offers a better customer service experience than Crescent Processing Company, and we have therefore assigned it a grade of “C.”

Is the BBB Rating for Merchant Processing Company Accurate?

Better Business Bureau Profile

See Which Processors Offer No Monthly Fees And No Contracts.

No BBB Profile Available

The Better Business Bureau does not maintain a profile for Merchant Processing Company at this time, nor does it maintain a profile for Crescent Processing Company any longer. When its profile was last active, Crescent Processing had been given an “A” rating by the BBB despite receiving 288 complaints. Our review gave the company an “F” rating.

The BBB does not maintain a profile for Future Payment Technologies any longer either. With the lack of any active profiles between its multiple DBAs, we will not factor the BBB into this review until it establishes a profile for Merchant Processing Company.

How Expensive is Merchant Processing Company Service?

Rates, Fees, and Contract Terms

Don't Fall Into An Expensive Trap. See Who The Worst Processors Are.

Cost Summary

Cancellation Penalties
Yes
Monthly & Annual Fees
Undisclosed
Processing Rates
1.00% - 4.99%

Four-Year Contract

Merchant Processing Company’s relationship to Crescent Processing Company suggests that it likely offers similar terms to Crescent. The typical Crescent Processing Company standard contract appears to be a four-year automatically renewing contract with a $495 Early Termination Fee (ETF). It is unclear at the time of this update if the company also charges an annual or monthly PCI Compliance Fee. MPC’s website lists a PCI Compliance and Security Page that states its merchants were charged a PCI Compliance fee of $89 in 2010, but does not mention if this was a monthly or annual fee. Merchants are encouraged to carefully read and understand their Merchant Processing Company contracts before signing with the company.

Virtual Terminal and Payment Gateway Pricing

In addition to its storefront payment processing services, Merchant Processing Company also dedicates a portion of its website to advertising its virtual terminal and payment gateway services. However, pricing is not disclosed for those services. Additional Merchant Processing Company rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.

Beware Long-Term Equipment Leases

Merchant Processing Company’s sales agents also appear to receive additional commissions for selling long-term credit card terminal leases that may come with additional expensive contracts. We always advise merchants to never lease processing hardware, because it is the most expensive way to obtain it. Buy your equipment and shop around before purchasing it. We encourage merchants to check out our list of the providers of the best merchant services.

More of the Same

We have no reason to expect that Merchant Processing Company offers more competitive contract terms than its predecessors. If you have any additional information about Merchant Processing Company fees or its contract, please leave it in the comment section of this review.

Merchant Processing Company virtual terminal

Merchant Processing Company also advertises a virtual terminal

Does Merchant Processing Company Use Deceptive Marketing?

Advertising & Sales Strategy

Audit Your Current Statement To Find Its Hidden Fees

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Key Points

Employs Independent Resellers
Yes
Advertises Deceptive Rates
No
Discloses All Important Terms
No

Independent Sales Team

Merchant Processing Company relies heavily on hiring independent outside agents and resellers to market and sell its services. This type of sales program usually encourages agents to sell expensive, long-term merchant account contracts in exchange for high commissions. We are unable to locate any Merchant Processing Company reviews at this time that specifically refer to sales, but this is likely due to the fact that the company has only been active under this name for a few years. It should also be noted that using this extremely generic name makes it difficult to find information and complaints about the company, as “merchant processing company” is a very commonly used term in the industry. This may be a purposeful tactic on the part of MPC. This does not compare favorably to our list of best credit card processors.

The Crescent Processing Experience

Due to Crescent Processing Company’s well-established reputation for generating sales complaints and Merchant Processing Company’s obvious relationship to Crescent, we will assign the company a grade of “C” in this section. If you suspect that Merchant Processing Company is overcharging you, then you can double-check your monthly bill with a third-party statement audit.

Does Merchant Processing Company Deserve Your Business?

Review Summary & Our Thoughts

A Substandard Option for Most Merchants

Merchant Processing Company rates as an average merchant services provider based largely on the reputation of its predecessor, Crescent Processing Company. It is unclear at this time whether Merchant Processing Company is under entirely new ownership, and, if it is, whether the new owners plan to run the company differently than Crescent’s management team. For now, merchants should assume that MPC operates in a similar fashion to Crescent and its various DBAs. They should also compare MPC’s contract terms and services to those offered by top-rated payment processors in order to obtain the best possible deal.

Customer & Employee Reviews

What Others Are Saying About Merchant Processing Company

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Phillip Parker
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