PaymentPop Rating for Quantum Merchant Services
Negative Feedback
Agent Justin Ndiaye ripped me and my family off of thousands of dollars in “hidden fees” for credit card processing. I did research on him his real name is Moctar Ndiaye from Tampa. If you look him up on mugshots.com he has a lengthy arrest record from Grand theft to shoplifting. He’s a criminal, he should not be working with merchants with this kind of criminal history. Google Justin Ndiaye Tampa and you’ll see they have put him in the newspaper for defrauding a 75 year old elderly woman. Theif, what he has done to my business is completely out of line.
Positive Feedback
There are no positive reviews published about Quantum Merchant Services on the PaymentPop website.
Quantum Merchant Services BBB Rating
Quantum Merchant Services has an “A+” rating and has been accredited by the Better Business Bureau since 2001. The company has received 0 complaints in the last 36 months. Quantum Merchant Services has a 5 out of 5 star rating based on 7 user reviews on the Better Business Bureau website.
What Merchants Say
Quantum Merchant Services has received 19 informal reviews, and all 19 are positive, but it should be noted that the BBB does not verify informal reviews for authenticity like it does with complaints. A previous negative review was from a merchant who described shady practices used by a Quantum representative:
One of Quantum’s reps signed us up. Then a few months down the line, the machine was not working correctly and we asked for a replacement. The same rep came back and switched the machine out but unbeknownst to us, he signed us up with another company he was also working with. Joshua Rudrud called us from Quantum and let us know what their rep was doing and sure enough the machine that he switched it to was from another provider. They encouraged us to call the police and file a complaint against the rep. The other company let us out of the contract with no fees due to all of this however Quantum refuses to let us out of the contract with no fees. We explained that we do not trust them as a provider as our security and that of our customers was compromised by using the said rep, as he forged paperwork and we were being double charged. Joshua was not responding back to my emails about charges and then when I called to request to be let out of the contract with no fees he said they would continue charging us monthly unless we want to break the contract and pay the fees. We should not have to go to these lengths to be let out of a contract with such a situation happening. I wouldn’t trust doing business with this company.
In a similar manner to the previously mentioned conversation with owner/CEO Rob Olson, there is a response from Quantum to this review and a further response from the client, which we’ve listed below:
Quantum:
This INDEPENDENT agent hadn’t worked for our company for over two years when he went back in and signed them up with his new company. This merchant was attempting to get out of their signed contract. We were not able to pay their fees for them so they retaliated with this complaint against our company for what a FORMER agent (who they admitted was working for a different company) had done. This is an unfair complaint against us complaining about someone unrelated to our business.
Merchant:
This is untrue and quite insulting that the CEO Rob ***** would go to these lengths to write this response knowingly that it is indeed very true. This is a fair and factual review and we have everything document indicating that this person was indeed one of their contracted employees at the time. As a matter of fact they were the ones that brought it to our attention when they discovered he was doing that to several of their customers. Rob ***** the CEO of the company reached out to us a couple of weeks ago asking to let us out of the contract with no fees as he stated that he wasn’t aware that we had asked to be let out of our contract. After we advised we would think about it, discuss it with the owner and get back with him, he requested that he would also like us to delete this negative review and “if we found it in our heart” to give him a 5 star review since he was being so nice letting us out of our contract. We again advised we would discuss and let him know. In the meantime he kept calling us repeatedly even though we were very forthcoming that we hadn’t gotten around to this and the least he could do was to be patient, when he didn’t reach out to us for 8 months until it was convenient for him due to this potential customer walking away. Since we didn’t get a chance to delete this review as the owner of our company was away, he retaliated by writing a false review about our company and giving us a 1 star rating, when he is in another state and has never been a customer of ours or even stepped a foot in our establishment. Please feel free to go to our profile to see his 1 star review. You will also see that the only reason he is responding to this stating we are “retaliating” is simply because we said that’s what he was doing on our response to his review. At this point we cannot recommend this company even more after these recent events. We have reached out to the BBB to start a formal complaint against them. We are currently awaiting to hear back on what the process is not renew with them in February of 2021.
Clover’s POS options offer a multitude of solutions for businesses. However, these terminals often enforce terms and conditions that may not be necessary for a client’s needs.
Adjusted Rating
Given Quantum Merchant Services’ low complaint total, we would normally award them an “A” in this section; however, the one negative review is particularly troubling and in line with previous reports about owner/CEO Rob Olson. While responding to complaints is important, the behavior listed in this review is very concerning, so we have adjusted the BBB’s rating to a “B” at this time.
Google Maps Rating for Quantum Merchant Services
Quantum Merchant Services has a 4.8 out of 5 star rating based on 22 user reviews on Google Maps.
Positive Feedback
These guys were great! Unlike most POS companies, they didn’t play games. They gave me their best rate that was better than anyone else. They were very easy to work with, and very friendly. I definitely recommend them.
