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A DBA of Universal Power Marketing, LLC, Quantum Merchant Services is a merchant account company that began operations in 1994, and it resells standard First Data (now Fiserv) contracts along with Clover as a POS solution. Additionally, the company advertises its Apple Pay integration services.
Quantum Merchant Services Payment Processing
Quantum Merchant Services processes all major debit and credit cards for most business types. Their services include POS solutions, EMV card readers and swipers, mobile payments, MOTO, and e-commerce solutions.
Quantum Merchant Services: Point of Sale Systems
Quantum Merchant Services provides point-of-sale (POS) systems to businesses. These systems process transactions in a physical retail environment while managing and tracking sales and inventory.
Quantum Merchant Services: Online Payment Processing
Online payment processing services are offered by Quantum Merchant Services for businesses operating in the digital space. The company’s system is designed to integrate with an online store for secure internet transactions.
Quantum Merchant Services: Mobile Payment Solutions
Mobile payment solutions from Quantum Merchant Services allow businesses to accept payments through mobile devices. This service offers flexibility in processing transactions across different locations and scenarios.
Quantum Merchant Services: Additional Merchant Services
In addition to its primary payment processing services, Quantum Merchant Services provides other merchant services, which may include check processing services, gift and loyalty card programs, and merchant cash advances. These services give businesses a well-rounded suite of payment processing solutions.
Location & Ownership
Quantum Merchant Services is a registered ISO/MSP of Wells Fargo Bank, N.A., Concord, California. Rob Olson is listed as the owner and CEO of Quantum Merchant Services, and the company is headquartered at 7250 Hudson Blvd N. Suite 210, Oakdale, MN.
Table of Contents
Quantum Merchant Services Customer Complaints & Reviews
Here's What Users Think
Total Online Complaints
Live Customer Support
Most Common Complaint
Low Overall Complaint Total
We have located a handful of negative Quantum Merchant Services reviews on the usual consumer protection forums and beneath this review, some of which accuse the company of being a ripoff. These Quantum Merchant Services complaints mostly describe hidden fees, undisclosed terms, and poor service. If you have your own Quantum Merchant Services review to make, please do so in the comments below.
Quantum Merchant Services Lawsuits and Fines
We have not found any outstanding class-action lawsuits or FTC complaints filed against Quantum Merchant Services. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Quantum Merchant Services Customer Support Options
Quantum’s website does not seem to offer a dedicated support line or email address, although it does list a general phone number. The low number of complaints against this company indicates a responsive customer service department, but it is also possible that the company’s customer support is provided by First Data (Fiserv). This could result in First Data, not Quantum, receiving the bulk of complaints registered by Quantum’s clients.
Quantum Merchant Services Customer Service Number
- (800) 815-3123 – Toll-Free Customer Support
Other Support Options
- Customer support form
- Live chat
Quantum Merchant Services’ support options aren’t sufficient to qualify it as a top-rated merchant account provider for customer service.
Quantum Merchant Services BBB Rating and Report
Our Better Business Bureau Profile Assessment
Quantum Merchant Services has an “A+” rating and has been accredited by the Better Business Bureau since 2001. The company has received 0 complaints in the last 36 months.
What Merchants Say
Quantum Merchant Services has received 19 informal reviews, and all 19 are positive, but it should be noted that the BBB does not verify informal reviews for authenticity like it does with complaints. A previous negative review was from a merchant who described shady practices used by a Quantum representative:
One of Quantum’s reps signed us up. Then a few months down the line, the machine was not working correctly and we asked for a replacement. The same rep came back and switched the machine out but unbeknownst to us, he signed us up with another company he was also working with. Joshua Rudrud called us from Quantum and let us know what their rep was doing and sure enough the machine that he switched it to was from another provider. They encouraged us to call the police and file a complaint against the rep. The other company let us out of the contract with no fees due to all of this however Quantum refuses to let us out of the contract with no fees. We explained that we do not trust them as a provider as our security and that of our customers was compromised by using the said rep, as he forged paperwork and we were being double charged. Joshua was not responding back to my emails about charges and then when I called to request to be let out of the contract with no fees he said they would continue charging us monthly unless we want to break the contract and pay the fees. We should not have to go to these lengths to be let out of a contract with such a situation happening. I wouldn’t trust doing business with this company.
In a similar manner to the previously mentioned conversation with owner/CEO Rob Olson, there is a response from Quantum to this review and a further response from the client, which we’ve listed below:
This INDEPENDENT agent hadn’t worked for our company for over two years when he went back in and signed them up with his new company. This merchant was attempting to get out of their signed contract. We were not able to pay their fees for them so they retaliated with this complaint against our company for what a FORMER agent (who they admitted was working for a different company) had done. This is an unfair complaint against us complaining about someone unrelated to our business.
This is untrue and quite insulting that the CEO Rob ***** would go to these lengths to write this response knowingly that it is indeed very true. This is a fair and factual review and we have everything document indicating that this person was indeed one of their contracted employees at the time. As a matter of fact they were the ones that brought it to our attention when they discovered he was doing that to several of their customers. Rob ***** the CEO of the company reached out to us a couple of weeks ago asking to let us out of the contract with no fees as he stated that he wasn’t aware that we had asked to be let out of our contract. After we advised we would think about it, discuss it with the owner and get back with him, he requested that he would also like us to delete this negative review and “if we found it in our heart” to give him a 5 star review since he was being so nice letting us out of our contract. We again advised we would discuss and let him know. In the meantime he kept calling us repeatedly even though we were very forthcoming that we hadn’t gotten around to this and the least he could do was to be patient, when he didn’t reach out to us for 8 months until it was convenient for him due to this potential customer walking away. Since we didn’t get a chance to delete this review as the owner of our company was away, he retaliated by writing a false review about our company and giving us a 1 star rating, when he is in another state and has never been a customer of ours or even stepped a foot in our establishment. Please feel free to go to our profile to see his 1 star review. You will also see that the only reason he is responding to this stating we are “retaliating” is simply because we said that’s what he was doing on our response to his review. At this point we cannot recommend this company even more after these recent events. We have reached out to the BBB to start a formal complaint against them. We are currently awaiting to hear back on what the process is not renew with them in February of 2021.
Given Quantum Merchant Services’ low complaint total, we would normally award them an “A” in this section; however, the one negative review is particularly troubling and in line with previous reports about owner/CEO Rob Olson. While responding to complaints is important, the behavior listed in this review is very concerning, so we have adjusted the BBB’s rating to a “B” at this time.
Quantum Merchant Services Fees and Rates
A Closer Look at the Contract
Monthly & Annual Fees
According to the company’s merchant agreement, the standard Quantum Merchant Services contract offers three years with a $445 early termination fee, a $159 set up fee, a $99 annual fee, a monthly minimum fee of $25, and a $10 statement fee. These terms are slightly more expensive than industry averages, but there may be some room for negotiation depending on the agent setting up the account.
The company’s merchant agreement does not disclose sales rates but does state they would be determined by each company’s sales volume. As a reseller of First Data (Fiserv), it is likely that the Quantum Merchant Services rates are some variation of theirs. Rates under a typical First Data (Fiserv) contract also vary on the size of a business’ sales volume, merchants who process up to $50,000 each month will receive a swiped rate of 2.69% plus $0.19 and a keyed-in rate of 3.69% plus $0.19. Clients whose monthly charges exceed $50,000 will receive a swiped rate of 2.29% plus $0.19 and a keyed-in rate of 3.29% plus $0.19.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, Quantum Merchant Services also dedicates a portion of its website to advertising its virtual terminal and payment gateway services. However, pricing is not disclosed on either of those services. A website setup fee of $799 and a $35 monthly domain hosting fee are each referenced in the company’s merchant agreement. Those Quantum Merchant Services fees could be assessed to a newly established virtual terminal service. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.
Beware Equipment Leases
There is also some indication that Quantum sells long-term, non-cancellable equipment leases from First Data Global Leasing and Northern Leasing Systems, two of the lowest-rated providers on CPO. Businesses are advised to only work with agents they trust and to ensure that they understand all fees that they might be assessed before signing up.
We also encourage business owners to check out our list of the providers of the best merchant services.
Quantum Merchant Services Jobs and Employment
Hiring Standards and Ethical Marketing Assessment
Uses Independent Resellers
Discloses All Important Terms
Quantum seems to rely on traditional marketing to market its services, and it appears that the company hires independent sales agents across the country. There are a few negative Quantum Merchant Services reviews online that describe misrepresentation or nondisclosure by the company’s agents, specifically in relation to long-term, non-cancellable equipment lease terms through First Data Global Leasing.
This does not compare favorably to our list of best credit card processors.
A Detailed Sales Complaint
One of the most recent Quantum Merchant Services complaints details the nondisclosure of fees by the CEO:
The President lied about the costs, upfront fees and promised free point-of-sale equipment. When we did not open a Merchant Account with Quantum, he charged our business $445
I asked him more than once, “So these are all the charges we will be paying?”. “So you have no monthly add-on fees?”
When I told Rob Olson, who represented himself as the President of Quantum, I expressed my concern that there were fees that he did not disclose to me. His response was: “there was a lot of things that I didn’t tell you”
Later he explained in an email to me: “Our industry is VERY complex. I can’t explain EVERYTHING we have to offer or you fall asleep listening to it. ”
This was his excuse for not disclosing the fees.
As far as equipment, he promised two free card swipers and then, later on, was only willing to send one.
I am so happy that I caught his empty promises before opening an account. Be careful. He will charge your account anyway! $445.00
While Quantum Merchant Services reviews do not lead us to believe that the company’s services are a scam, transparency should be an important factor when selecting a merchant account.
At the time of a previous update, the company’s website was displaying rate quotes that we considered to be deceptive “teaser” quotes, but it has since removed these. We are therefore awarding the company a “B” for this section, but if you suspect that you are being charged undisclosed Quantum Merchant Services fees, we recommend seeking a third-party statement audit to find and eliminate hidden charges.