Quantum Merchant Services Review: Fees, Complaints & Lawsuits

Quantum Merchant Services
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Quantum Merchant Services

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PhonePhone(800) 815-3123 View Pricing

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First Data (Now Fiserv) Contract Reseller

A DBA of Universal Power Marketing, LLC, Quantum Merchant Services is a merchant account company that began operations in 1994, and it resells standard First Data (now Fiserv)  contracts along with Clover as a POS solution. Additionally, the company advertises its Apple Pay integration services.

Quantum Merchant Services Payment Processing

Quantum Merchant Services processes all major debit and credit cards for most business types. Their services include POS solutions, EMV card readers and swipers, mobile payments, MOTO, and e-commerce solutions.

Quantum Merchant Services Location & Ownership

Quantum Merchant Services is a registered ISO/MSP of Wells Fargo Bank, N.A., Concord, California. Robbie Olson is listed as the owner and CEO of Quantum Merchant Services, and the company is headquartered at 7250 Hudson Blvd N. Suite 210, Oakdale, MN.

Quantum Merchant Services Review Table of Contents

  • Costs & Contract: Quantum Merchant Services offers a three-year contract with a $159 setup fee, $445 early termination fee, and a $99 annual fee, among others.
  • Complaints & Service: Quantum Merchant Services complaints number fewer than 10 on public complaints forums.
  • BBB Rating: Quantum Merchant Services has an “A+” and has received no complaints and 19 reviews in the past 3 years. The company has been accredited by the Better Business Bureau since 2001.
  • Sales & Marketing: Quantum Merchant Services appears to hire independent sales representatives and has received a few merchant complaints about its sales practices.

Should You Trust Quantum Merchant Services?

Lawsuits, Reviews & Complaints

Here's Who We Trust.

Complaint Summary

Total Online Complaints
<10
Live Customer Support
Yes
Most Common Complaint
N/A

Low Overall Complaint Total

We have located a handful of negative Quantum Merchant Services reviews on the usual consumer protection forums and beneath this review, some of which accuse the company of being a ripoff. These Quantum Merchant Services complaints mostly describe hidden fees, undisclosed terms, and poor service. If you have your own Quantum Merchant Services review to make, please do so in the comments below.

Quantum Merchant Services Lawsuits and Fines

We have not found any outstanding class-action lawsuits or FTC complaints filed against Quantum Merchant Services. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Quantum Merchant Services Customer Service Options

Quantum’s website does not seem to offer a dedicated support line or email address, although it does list a general phone number. The low number of complaints against this company indicates a responsive customer service department, but it is also possible that the company’s customer support is provided by First Data (Fiserv). This could result in First Data, not Quantum, receiving the bulk of complaints registered by Quantum’s clients.

We have located a single Quantum Merchant Services customer service phone number:

(800) 815-3123 – Toll-Free Customer Support

Quantum Merchant Services also offers a customer support form and live chat on its website.

Quantum Merchant Services’ support options aren’t sufficient to qualify it as a top-rated merchant account provider for customer service.

Is the BBB Rating for Quantum Merchant Services Accurate?

Better Business Bureau Profile

See Which Processors Offer No Monthly Fees And No Contracts.

BBB Summary

Total Complaints
0
Resolved Complaints
0

Under 10 Complaints

Quantum Merchant Services has an “A+” rating and has been accredited by the Better Business Bureau since 2001. The company has received 0 complaints in the last 36 months, but previously had 1 unresolved complaint related to a product or service issue.

What Merchants Say

Quantum Merchant Services has received 19 informal reviews. 1 review is negative and 18 are positive, but it should be noted that the BBB does not verify informal reviews for authenticity like it does with complaints. The most recent negative review is from a merchant who describes shady practices used by a Quantum representative:

One of Quantum’s reps signed us up. Then a few months down the line, the machine was not working correctly and we asked for a replacement. The same rep came back and switched the machine out but unbeknownst to us, he signed us up with another company he was also working with. Joshua Rudrud called us from Quantum and let us know what their rep was doing and sure enough the machine that he switched it to was from another provider. They encouraged us to call the police and file a complaint against the rep. The other company let us out of the contract with no fees due to all of this however Quantum refuses to let us out of the contract with no fees. We explained that we do not trust them as a provider as our security and that of our customers was compromised by using the said rep, as he forged paperwork and we were being double charged. Joshua was not responding back to my emails about charges and then when I called to request to be let out of the contract with no fees he said they would continue charging us monthly unless we want to break the contract and pay the fees. We should not have to go to these lengths to be let out of a contract with such a situation happening. I wouldn’t trust doing business with this company.

In a similar manner to the previously mentioned conversation with owner/CEO Rob Olson, there is a response from Quantum to this review and a further response from the merchant, which we’ve listed below:

Quantum:

This INDEPENDENT agent hadn’t worked for our company for over two years when he went back in and signed them up with his new company. This merchant was attempting to get out of their signed contract. We were not able to pay their fees for them so they retaliated with this complaint against our company for what a FORMER agent (who they admitted was working for a different company) had done. This is an unfair complaint against us complaining about someone unrelated to our business.

Merchant:

This is untrue and quite insulting that the CEO Rob ***** would go to these lengths to write this response knowingly that it is indeed very true. This is a fair and factual review and we have everything document indicating that this person was indeed one of their contracted employees at the time. As a matter of fact they were the ones that brought it to our attention when they discovered he was doing that to several of their customers. Rob ***** the CEO of the company reached out to us a couple of weeks ago asking to let us out of the contract with no fees as he stated that he wasn’t aware that we had asked to be let out of our contract. After we advised we would think about it, discuss it with the owner and get back with him, he requested that he would also like us to delete this negative review and “if we found it in our heart” to give him a 5 star review since he was being so nice letting us out of our contract. We again advised we would discuss and let him know. In the meantime he kept calling us repeatedly even though we were very forthcoming that we hadn’t gotten around to this and the least he could do was to be patient, when he didn’t reach out to us for 8 months until it was convenient for him due to this potential customer walking away. Since we didn’t get a chance to delete this review as the owner of our company was away, he retaliated by writing a false review about our company and giving us a 1 star rating, when he is in another state and has never been a customer of ours or even stepped a foot in our establishment. Please feel free to go to our profile to see his 1 star review. You will also see that the only reason he is responding to this stating we are “retaliating” is simply because we said that’s what he was doing on our response to his review. At this point we cannot recommend this company even more after these recent events. We have reached out to the BBB to start a formal complaint against them. We are currently awaiting to hear back on what the process is not renew with them in February of 2021.

Clover’s POS options offer a multitude of solutions for merchants. However, these terminals often enforce terms and conditions that may not be necessary for a merchant’s needs.

Adjusted Rating

Given Quantum Merchant Services’ low complaint total, we would normally award them an “A” in this section; however, the one negative review is particularly troubling and in line with previous reports about owner/CEO Rob Olson. While responding to complaints is important, the behavior listed in this review is very concerning, so we have adjusted the BBB’s rating to a “B” at this time.

How Expensive is Quantum Merchant Services Service?

Rates, Fees, and Contract Terms

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Cost Summary

Swiped Rate
2.69% + $0.19
Keyed-in Rate
3.69% + $0.19
Virtual Terminal Rate
1.00% - 4.99%
Payment Gateway Fee
Undisclosed
Set Up Fee
$159
Website Set Up Fee
$799
Domain Hosting Fee
$35
Monthly Minimum Fee
$25
Monthly Statement Fee
$10
Early Termination Fee
$445
Annual Fee
$99
Equipment Lease Terms
48 Month (locked)

Higher-Than-Average Costs

According to the company’s merchant agreement, the standard Quantum Merchant Services contract offers three years with a $445 early termination fee, a $159 set up fee, a $99 annual fee, a monthly minimum fee of $25, and a $10 statement fee. These terms are slightly more expensive than industry averages, but there may be some room for negotiation depending on the agent setting up the account.

The company’s merchant agreement does not disclose sales rates but does state they would be determined by each company’s sales volume. As a reseller of First Data (Fiserv), it is likely that the Quantum Merchant Services rates are some variation of theirs. Rates under a typical First Data (Fiserv) contract also vary on the size of a merchant’s sales volume, merchants who process up to $50,000 each month will receive a swiped rate of 2.69% plus $0.19 and a keyed-in rate of 3.69% plus $0.19. Merchants whose monthly charges exceed $50,000 will receive a swiped rate of 2.29% plus $0.19 and a keyed-in rate of 3.29% plus $0.19.

Virtual Terminal and Payment Gateway Pricing

In addition to its storefront payment processing services, Quantum Merchant Services also dedicates a portion of its website to advertising its virtual terminal and payment gateway services. However, pricing is not disclosed on either of those services. A website setup fee of $799 and a $35 monthly domain hosting fee are each referenced in the company’s merchant agreement. Those Quantum Merchant SErvices fees could be assessed to a newly established virtual terminal service. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.

Beware Equipment Leases

There is also some indication that Quantum sells long-term, non-cancellable equipment leases from First Data Global Leasing and Northern Leasing Systems, two of the lowest-rated providers on CPO. Merchants are advised to only work with agents they trust and to ensure that they understand all fees that they might be assessed before signing up.

We also encourage merchants to check out our list of the providers of the best merchant services.

Does Quantum Merchant Services Use Deceptive Marketing?

Advertising & Sales Strategy

Audit Your Current Statement To Find Its Hidden Fees

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Key Points

Employs Independent Resellers
Yes
Advertises Deceptive Rates
No
Discloses All Important Terms
No

Potential Deception

Quantum seems to rely on traditional marketing to market its services, and it appears that the company hires independent sales agents across the country. There are a few negative Quantum Merchant Services reviews online that describe misrepresentation or nondisclosure by the company’s agents, specifically in relation to long-term, non-cancellable equipment lease terms through First Data Global Leasing.

This does not compare favorably to our list of best credit card processors.

A Detailed Sales Complaint

One of the most recent Quantum Merchant Services complaints details the nondisclosure of fees by the CEO:

The President lied about the costs, upfront fees and promised free point-of-sale equipment. When we did not open a Merchant Account with Quantum, he charged our business $445

I asked him more than once, “So these are all the charges we will be paying?”. “So you have no monthly add-on fees?”

When I told Rob Olson, who represented himself as the President of Quantum, I expressed my concern that there were fees that he did not disclose to me. His response was: “there was a lot of things that I didn’t tell you”

Later he explained in an email to me: “Our industry is VERY complex. I can’t explain EVERYTHING we have to offer or you fall asleep listening to it. ”

This was his excuse for not disclosing the fees.

As far as equipment, he promised two free card swipers and then, later on, was only willing to send one.

I am so happy that I caught his empty promises before opening an account. Be careful. He will charge your account anyway! $445.00

While Quantum Merchant Services reviews do not lead us to believe that the company’s services are a scam, transparency should be an important factor when selecting a merchant account.

Few Concerns

At the time of a previous update, the company’s website was displaying rate quotes that we considered to be deceptive “teaser” quotes, but it has since removed these. We are therefore awarding the company a “B” for this section, but if you suspect that you are being charged undisclosed Quantum Merchant Services fees, we recommend seeking a third-party statement audit to find and eliminate hidden charges.

Does Quantum Merchant Services Deserve Your Business?

Review Summary & Our Thoughts

An Average Option for Most Businesses

Quantum Merchant Services is a reseller of First Data (Fiserv) contracts with a relatively low complaint rate. The company’s contract terms are slightly more expensive than average for the industry, and Quantum’s customer support is likely provided by First Data. As always, merchants are advised to carefully examine the terms of any Quantum contract they are given to compare its costs to those of top-rated providers.

Customer & Employee Reviews

What Others Are Saying About Quantum Merchant Services

6 Responses

  • David Hart

    Quantam Merchant Services is best company I have ever worked with!!!!
    Excellent customer service from Rob and Brianna always friendly to deal with.
    If you are ineed of building a website this is the best place to go!!!!
    I would highly recommend this company to any bussiness owner!!!!
    Thank you very much for taking care of me and my business!!!!
    David H.

  • Terrance Oliver

    I have worked with Quantum for many years. They saved me a lot of money. I’m happy with them.

    • Phillip CPO

      Hello, please reply within this comment thread with your business name, location, and/or website address to authenticate your testimonial.

  • Angie

    While quantum saved my client a lot of money on the monthly service, the card readers and processing are not working properly. The sales rep says it’s not his issue, and the customer service is so poor they say they can’t fix it. Now they are stuck in a contract we have to try to find a way out of. Find someone else.

  • Adam

    Quantum has third party agents that calls them self vice president or president of the company,, but there are really a third company,, I live in Tampa, fl. And my family owns a small family restaurant, , , Quatum third party agent shut up to my family’s restaurant offering us lower rates and offered us to cancel our old contract… they did lower our rates soon enough those rates did climb and what it comes to find out after 3 months the agent never cancelled our old company,,so they’re on me and my family lost over $4000 because both companies were taking money out of our checking account after they promised us over and over that they were going to cancel the old company but never did…after contacting quantum and speaking to someone named Julio he told me that that is impossible and that they would never promised that they were going to cancel the old company so therefore I had to take it at my own to cancel both companies and to cancel my checking accounts which caused a huge mess..the only thing quantum offered to pay me 300 dollars just to sign with them again and after Mike me and my family lost four thousand dollars, ,,now me and my family’s credit is ruined and I’m getting creditors calling me every single day and there’s nothing I could do about itI will never sign with quantum or Northern leasing…northern leasing is the bank the quantum deals with they have over six hundred and eighty lawsuits nationwide against them for crimes just as this…if there’s anyone out there please help me and my family we’re in debt for over $4000 in quantum has nothing to say,, the agent name is Justin Ndiaye,, thieft

  • Floral Magic Creations LLC

    Very Unhappy with their service. They put the wrong Name on our credit card printer and our customers have to call their credit card company to find out who The Photographers are.
    We have contacted them many times to fix it and they will not return a phone call or an email.
    Sounds like breach of contract don’t you think.

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Phillip Parker
Credit Card Processors
< 1 min read
6 Comments
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