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RedFynn Credit Card Processing 2023: Reviews & Complaints
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RedFynn Technologies is a Tempe, Arizona-based merchant account provider that appears to function as either a subsidiary or a DBA of iPayment (now Paysafe). A commenter below this review has explained that RedFynn was created in 2014 as a rebranding of Sphyra following government action taken against Sphyra and its former business name, “Merchant Services Direct, LLC.” This commenter’s claim is supported by the fact that four former managers or executive-level employees of Sphyra (Shane Hurley, Sydney Adams, Rebecca Jensen, and Becky Strantz) have held similar roles at RedFynn. According to the Redfynn website, the company specializes in offering POS solutions for both retailers and restaurants.
RedFynn Payment Processing
RedFynn provides payment processing solutions for businesses, including credit card processing, debit card processing, and ACH payments. They offer a variety of payment processing options, including point-of-sale (POS) systems, mobile payment solutions, and virtual terminals. Their payment processing services are designed to be fast, secure, and reliable.
RedFynn offers a range of merchant services to help businesses manage their payments and reduce the risk of financial loss. These services include recurring payments, chargeback management, and fraud prevention tools. Their team of experts can help businesses develop customized payment solutions to meet their unique needs.
Gift and Loyalty Card Programs
RedFynn provides gift and loyalty card programs that enable businesses to reward their customers for repeat business and incentivize new customers to visit their establishment. This program allows businesses to customize their loyalty programs and offer discounts, points, or other incentives to customers.
RedFynn offers e-commerce solutions that enable businesses to sell their products and services online and accept payments through their website. Their e-commerce platform is designed to be easy to use and integrate with existing websites. This service also includes fraud prevention and chargeback management tools to protect businesses from financial losses.
Location & Ownership
RedFynn is a registered ISO of Esquire Bank N.A., Garden City, NY. The Better Business Bureau lists iPayment’s P.O. Box in Thousand Oaks, California, as the company’s address, but the RedFynn LinkedIn profile lists an address at 960 W Elliot Rd, Suite 112, Tempe, Arizona 85284. Shane Hurley is the CEO of RedFynn.
Table of Contents
- Costs & Contract: Appears to offer a 3-year contract through iPayment with interchange-plus pricing and a $350 early termination fee. The company relies on…
- Complaints & Service: Complaints number more than 10 on…
- BBB Rating: Has an “A+” rating and has received 1 complaint and 1 review in the past 3 years. The company is…
- Sales & Marketing: Does not engage in misleading sales tactics and has not…
RedFynn Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||<10|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
Low Complaint Total
We are currently able to locate a handful of negative RedFynn reviews, a few of which explicitly accuse the company of being a scam. Complainants cite poor customer service, withheld funds, sudden account cancellation, and concerns over the company’s history. In general, most complaints mention a problem with customer service. RedFynn has thus far improved on the reputations of both iPayment and Sphyra by keeping its complaint volume at a reasonable level. Accordingly, the company still maintains an “A” in this category. If you have your own RedFynn complaint to make, please do so in the comments below.
RedFynn Lawsuits and Fines
We have not found any outstanding class-action lawsuits or FTC complaints filed against RedFynn. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
RedFynn Customer Support Options
RedFynn offers phone and email support to all of its merchants.
RedFynn Customer Service Numbers
- 888-510-9871 – New Service
- 877-928-0305 – Support
Other Support Options
- Customer support form on its website
- [email protected] – General Support
- [email protected] – Tech Support
- [email protected] – Partner Support
This is a level of support we expect of top-rated merchant accounts for great customer service, and it may have something to do with RedFynn’s surprisingly low complaint count.
RedFynn Online Ratings
Here's How They Rate Online
Clean Complaint Record
RedFynn has been accredited with the Better Business Bureau since June 2014 and currently maintains an “A+” rating. The company has received 1 complaint in the past 36 months. RedFynn has responded to the lone complaint with a resolution attempt, but the complaint has yet to be resolved to the satisfaction of the merchant.
What Merchants Say
RedFynn has also received 1 informal review in the past 3 years, which is positive in tone. The most recent review is from a satisfied customer:
Kendra F. Redfynn not only saved us a great deal of money but also worked tirelessly to help during our transition. Sara, our rep. took every phone call and walked us through each question we had. We would highly recommend Redfynn.
Though this review speaks glowingly about RedFynn’s customer service, the merchant account provider does not rank among our best for restaurants.
An “A” Performance
Given the company’s clean complaint record, we agree with the BBB’s rating in this instance. However, merchants should be aware that there are reasons to be skeptical of BBB ratings in general.
RedFynn Fees, Rates & Costs
A Closer Look at The Contract
|Monthly & Annual Fees||Yes|
|Processing Rates||Interchange + 0.5% + $0.10, variable|
The standard RedFynn Program Guide.appears to simply be an iPayment contract, which includes a 3-year agreement with automatic renewal for 1-year terms and an early termination fee of $350 if service is canceled before the first year of the contract concludes or $250 before the end of the third year.
The program guide does not include any specific rate quotes, monthly minimum fees, PCI compliance fees, or other regular fees charged by RedFynn, but iPayment and its subsidiaries have been known to charge all of these RedFynn fees in varying amounts. The RedFynn website has previously quoted an interchange-plus rate of interchange plus 0.5% plus $0.10 for retail businesses, but it is unclear whether this rate applies to all merchants.
Virtual Terminal and Payment Gateway Pricing
The RedFynn website emphasizes its options for e-commerce solutions. Its virtual terminal and payment gateway services are powered by Authorize.Net. Under a typical Authorize.Net contract, transactions made through the company’s payment gateway are assessed a flat rate of 2.9% plus $0.30. Additionally, a gateway fee of $25 per month and a batch fee of $0.10 are included. Additional fees such as technical support fees may also apply to RedFynn’s payment gateway services.
Few Contract Complaints
We have found only a few RedFynn reviews at this time that are related to the company’s contract terms or pricing. One RedFynn complaint specifically mentions the company’s early termination fee and the other mentions monthly fees of $5.99 and $29.99. Given the fact that these are the only complaint we’ve found, we will favorably assume that the company outperforms other iPayment-operated providers when it comes to pricing. However, the three-year term with a large cancellation fee prevents RedFynn from competing with the cheapest merchant accounts. We also encourage business owners to check out our list of the providers of the best merchant accounts.
RedFynn Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Uses Independent Resellers||Yes|
|Discloses All Important Terms||No|
Distributed Sales Team
RedFynn appears to hire account executives all over the country, which is a reliable indicator that the company employs independent sales agents to market its services. This hiring practice is also consistent with that utilized by iPayment, and it tends to result in a high number of complaints for the companies that use it. In this case, however, we have located only a few negative RedFynn reviews that accuse the company’s sales staff of nondisclosure or misrepresentation of rates and fees. RedFynn provides its program guide on its website for the public to review, and the company’s membership with the Direct Selling Association indicates at least a surface-level commitment to honest sales tactics. This compares favorably to our list of best credit card processors.
Stolen Dharma Pricing Table
At the time of our last update, the RedFynn website included a page that outlined the company’s pricing for retail businesses. Inexplicably, this page featured a pricing table that appeared to have been directly lifted from the Dharma Merchant Services website and then duplicated with RedFynn’s own pricing in place of Dharma’s. Even more bizarrely, RedFynn’s interchange-plus rate was shown to be higher than Dharma’s, as were the total costs for RedFynn clients. This advertising decision seems strange enough that it may have been an error, but it does at least reveal that RedFynn typically pushes interchange-plus, the most transparent pricing model available. That having been said, RedFynn’s website itself made the case that businesses can save 0.25% per transaction by using Dharma.
Smoke, But No Fire
Although the company’s affiliations with Sphyra and iPayment are discouraging signs with regard to its sales practices, we will award RedFynn an “A” in this category to reflect the general lack of complaints that it has received to date. If you suspect that there are undisclosed RedFynn fees in your contract, we recommend seeking a third-party statement audit to find and eliminate hidden fees.
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