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Revel Systems is a point-of-sale (POS) system provider that offers software and hardware for the iPad. Based in San Francisco, California, Revel offers custom POS solutions for the service, entertainment, restaurant, grocery, and retail industries. Revel initially partnered with PayPal, First Data, Worldpay, Newtek, Adyen, Moneris, QuickBooks Payments, Tyro, and Quest Payment Systems as its integrated merchant account providers, but the company has recently started offering merchant accounts through Revel Advantage, its own bundled POS and payments service.
Revel Point of Sale
The Revel point-of-sale system offers just about every hardware option in the industry, including standards such as tablets, swipers, and cash drawers, but also fulfills more specific merchant needs such as kiosks, printers, barcode scanners, network solutions, diagnostic hardware, kitchen screens, bumpbars, caller-ID displays, and scales. POS features offered by Revel include custom user access, social media integration, split bills, payment encryption, WiFi management, gift and loyalty programs, delivery tracking, sales reporting, mobile device management, payroll services, bar tab management, online ordering, and PCI compliance. Revel also claims that its software can be paired with over 95% of credit card processors through the USAePay payment gateway.
Revel’s POS software comes with an extensive range of features that streamline business operations. These features include inventory management, employee scheduling, customer relationship management (CRM), and advanced reporting and analytics. This comprehensive software suite enables businesses to manage multiple aspects of their operations through a single platform.
Integrated Payment Processing
Revel POS systems include integrated payment processing services, allowing businesses to accept a wide range of payment methods, including credit cards, debit cards, and mobile wallets. By combining POS and payment processing, Revel offers a seamless and efficient solution for managing transactions.
Revel’s POS systems are designed with user-friendliness in mind. Their intuitive interface allows businesses to train their staff quickly and reduces the risk of user errors during transactions. This user-centric design contributes to a more efficient and enjoyable payment experience for both employees and customers.
Security is a top priority for Revel POS systems. They employ advanced encryption and tokenization technologies to protect sensitive customer data during transactions. Additionally, their systems are Payment Card Industry Data Security Standard (PCI DSS) compliant, ensuring a secure payment environment for businesses and their customers.
Revel’s cloud-based POS systems provide businesses with the flexibility to access their data and manage their operations from anywhere with an internet connection. This cloud-based approach enables businesses to monitor their performance, track inventory, and make data-driven decisions in real-time, contributing to overall growth and efficiency.
Revel POS systems are designed to grow with businesses, offering scalable solutions that can be easily expanded or modified to accommodate changes in business size, structure, or industry. This adaptability ensures that Revel’s POS systems remain a reliable and cost-effective choice for businesses as they evolve.
Location & Ownership
Revel Systems was founded in 2010 and is a registered ISO/MSP of Fifth Third Bank, Cincinnati, Ohio, and a registered ISO of Wells Fargo Bank, Concord, CA. The company maintains its headquarters at 575 Market Street Suite #2200, San Francisco, CA 94105. Greg Dukat is the CEO and Lisa Falzone is the founder of Revel Systems.
Table of Contents
- Costs & Contract: Offers a three-year agreement with a flat fee and otherwise variable contract terms. The company also charges a software fee of at least $99 and an installation fee beginning at…
- Complaints & Service: Has received more than 100 public complaints in regards to its…
- BBB Rating: Currently has an “A-” rating with the Better Business Bureau and has received 9 complaints and 3 reviews regarding…
- Sales & Marketing: Does not appear to hire independent sales representatives, but it has received a low-to-moderate number of complaints about its…
Revel Systems Reviews and Complaints
Here's What Their Clients Say
Total Online Complaints
Live Customer Support
Most Common Complaint
Moderate Complaint Total
We are currently able to locate over 100 negative Revel Systems reviews across various consumer protection websites, some of which outright accuse the company of being a scam or a ripoff. Common complaints include difficulty setting up the system (even with on-site technicians), high pricing, poor tech support, and persistent software and hardware malfunctions. These issues vary greatly in their specifics because of Revel’s customized nature, but the consistent theme is one of disappointment in the system’s performance for the price. The combination of the high initial cost of the service and the poor customer support provided appears to be the main problem for complainants, who claim to lose even more money when trying to get the system running correctly. If you have your own Revel Systems review to make, please do so in the comment section below.
Revel Systems Lawsuits
The District Court for the Northern District of California approved a $2.75 million settlement in a class lawsuit filed against Revel Systems in April of 2019. The case, Bisaccia v. Revel Systems, was filed by a group of inside sale representatives of the company who sought unpaid overtime wages. The suit details the company’s culture of pressuring its sales representative to close deals within their standard 40-hour work weeks. However, employees who worked in excess of 55 hours during some weeks to make their sales goals were not compensated for their overtime.
Revel Systems’ defense against the suit claimed that the sales representatives were exempt from the overtime protections codified under the Fair Labor Standards Act (“FLSA”) on the basis that they earned a commission on the basis of their job performance. However, the FLSA does extend overtime protections to commission-earning employees. It appears as if the company settled on that basis in order to mitigate its liability for damages and restitution that a ruling would have been given to the plaintiffs.
Revel Systems Customer Support Options
Although they have a low-to-moderate complaint total for a company that has been in business since 2010, many of the complaints are recent enough and severe enough to negatively impact Revel’s rating. As a point in its favor, Revel provides email and phone support for its users, although the effectiveness of these channels is disputed in merchant complaints. The general dissatisfaction with Revel’s customer service team supports our decision not to include the company in our list of top-rated processors for customer service.
Revel Systems Customer Service Numbers
- (415) 744-1433 – General Support
- (833) 437-3835 – Sales
- (415) 744-1433 – Atlanta Office
- (415) 744-1433 – San Francisco Office
Other Support Options
- Support form
- Information database
Revel Systems BBB Rating and Report
Our Better Business Bureau Profile Assessment
Moderate Complaint Total
Revel Systems currently has an “A-” rating with the Better Business Bureau and is not accredited. The company is showing 9 complaints filed in the past 36 months.
What Merchants Say
Revel Systems has also received 3 informal reviews on its profile, and all are negative in tone. In 2020 Revel Systems seems to have taken up supplying PPE. There are many recent complaints relating to this service. The most recent negative review describes charges before getting equipment and poor customer support:
We are a customer since 2014 and have many terminals and subscriptions with Revel. Similar situation and recent experience as *********** review below from 2019 with Revel. We had pricing and equipment currently in place. Their operations team and sales team pitched me a new gimmick to get our credit card business but they used some non-ethical business practices to trick me and sent me used equipment. The contract was signed in March and I didnt receive all of the equipment until June. By this time, I am fed up with all of the nonsense and coverups that the Revel teams have created to run me through a maze with no exits. I decided to cancel the contract because of all of the issues and non-professionalism from them and they continue to turn off my pos stations and claim I was not paying for them. It is hard to escalate within Revel and your attempts to “right the ship” get punished by their teams. They created a Quid-Pro Quo situation with me over the new equipment they never provided and would not send it to me unless I changed my credit card processing over to them 1st. They would not give me a timeline on the new equipment, but they did start charging me for credit card processing before I ever had the back-ordered terminals (because they sold me equipment that was not available in March but did not disclose this to me). BTW: The charges did not match the negotiated rates. I am still trying to get my services back but they do not make it easy. They use creative manipulative tactics to get you to pay more fees. They are supposed to give me the service I had before the new contract that they breached, but they are snakes in the grass and I am still trying to get my services restored. I truly hope there are still ethical businesses out there. Revel is proving to be an unethical business built on shady practices managed by contracts that are all in their favor. Beware before entering!
An “A” Performance
Given the company’s complaint total and resolution ratio, we agree with the BBB’s rating at this time.
Revel Systems Fees and Rates
A Closer Look at the Contract
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Monthly & Annual Fees
1.00% - 4.99%
Recent Pricing Disclosure
Since a previous update, Revel has begun listing its pricing on its website. Initially, the company preferred for clients to get in touch before discussing specific service packages. One reason for this may be that pricing was highly variable through Revel’s partnerships with resellers. Now that the company offers its own payment processing, the company has chosen to make some of its pricing available for public view.
Revel Systems Pricing
Revel’s software starts at $99 per month, per terminal and includes inventory management, customer-relation management, employee management, and reporting and analytics features. The POS system requires a three-year agreement and must be used with Revel Advantage, the company’s new payment processing service. Revel Advantage is advertised as having a flat fee, but Revel Systems does not disclose the exact rate quote. It is probable that the company’s payment processing rates and fees are subject to variation depending on a merchant’s size, business type, and time in business. Revel’s system installation fee starts at $649 and likely ramps up depending on the number of terminals required and the size of the business.
Costly Up-Front Expense
The company’s original preferred processing partners are generally known to have industry-average contract terms that often include long-term agreements, early termination fees, PCI compliance fees, and other fees. Still, it is unclear how competitive Revel’s own processing fees compare to low-cost merchant account providers. Its overall software and installation price points are not especially competitive with other cloud-based POS solutions, so business owners should specifically be sure to determine whether they are doing sufficient monthly volume to justify the high up-front expense of a Revel POS system.
Revel Systems Jobs and Employment
Hiring Standards and Ethical Marketing Assessment
Audit Your Current Statement To Find Its Hidden Fees
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Uses Independent Resellers
Discloses All Important Terms
Inside Sales and Resellers
Revel Systems appears to market its services through an in-house sales team as well as through third-party resellers within the payment processing industry. The company has recently begun offering a bundled merchant account with its POS service, but it has avoided providing specific rate quotes and contractual offers that are commonly seen with other payment processors.
Some Negative Reports
There are a low-to-moderate number of Revel Systems reviews related to the company’s sales team, specifically with respect to unrealistic guarantees made by sales agents. Complainants mention undisclosed fees, higher-than-expected costs, and misrepresentation of the product’s full capabilities (specifically with respect to QuickBooks integration).
Get a Thorough Explanation
It appears that the sales experience through Revel is strongly correlated with the sales agent opening the account. Businesses with specific or unusual point-of-sale needs should be sure to voice those needs before signing up and ensure that they receive a satisfactory explanation of how Revel will fit into their payment environment. Additionally, business owners should consider seeking a third-party statement audit to find and eliminate fees that could potentially be hidden in their Revel Advantage contracts.
Revel Systems Review Summary
Our Final Thoughts and Opinions
Revel Systems rates as an average point-of-sale solution for credit card processing according to the available evidence. The company offers a very robust array of features for an iPad-based POS, but it has received some complaints related to its high cost, poor customer service, and equipment installation. Revel Systems appears to a good solution for businesses that are interested in its full service suite and able to comfortably afford its high up-front costs. Other businesses should seek a lower-cost reliable iPad POS system if they do not require all the features Revel offers.
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Customer & Employee ReviewsWhat Others Are Saying About Revel Systems