Security Card Services Review

Security Card Services Overview

Note: At the time of this update to our review on Security Card Services, the company’s website is no longer functioning. This may be indicative that the company is no longer in business. All information included in this review is current as of January 2020. Merchants with any insight into the company’s current operational status are encouraged to leave their feedback in the comment section below this review.

Partnered Exclusively with Banks

Founded in 1996, Security Card Services is a merchant account provider that takes a unique approach to marketing its services. Rather than selling directly to business owners, the company builds partnerships with regional and community banks across the country in order to supply merchant services for those banks’ customers. As a result, it is unlikely that any merchant will deal directly with Security Card Services (SCS) unless that merchant signs up for merchant services through a local bank partnered with SCS. A merchant who signs up for an SCS account through his or her bank may deal with bank representatives, SCS representatives, or both, depending on the type of partnership established between SCS and the bank.

First Data CFI

BluePay acquired Security Card Services in August 2017, shortly before BluePay and its subsidiaries were acquired by First Data in December 2017. The acquiring partner portfolios of Security Card Services, BluePay, and CardConnect, were consolidated to form First Data Community Financial Institutions (First Data CFI). As a newly created division of First Data, First Data CFI specifically partners with community financial institutions to give customers streamlined payment solutions. It has yet to be seen if Security Card Services will retire its independent brand identity and eventually operate under the First Data CFI heading. An alert on its website notifies customers that Security Card Services “is now First Data CFI,” but it appears to be retaining its unique identity for the time being.

FTC Settlement

Security Card Services shares an address with a debt settlement company called “Security Credit Services” and is one of three businesses managed under the “Security Holdings LLC” brand. In 2014, Security Credit Services was forced to pay out more than $761,000 to consumers to compensate for phone payment fees that the FTC found to be deceptive. Two former executives of Security Card Services are also now the co-founders of Ironwood Payments.

Location and Ownership

SCS is headquartered at 2653 West Oxford Loop, Suite 108, Oxford, Mississippi 38655. William Alias is the principal for Security Holdings and, by extension, Security Card Services.

Security Card Services Review Table of Contents

  • Costs & Contract: Security Card Services offers variable auto-renewing contract terms depending on each merchant’s business type and processing history.
  • Complaints & Service: Security Card Services has received fewer than 10 public complaints.
  • BBB Rating: Security Card Services has an “A+” rating with the Better Business Bureau and has received 1 complaint in the past 3 years.
  • Sales & Marketing: Security Card Services does not appear to market directly to merchants and has received only a few complaints about its sales practices.
  • Rates & Fees: How Merchants Got The Best Rates With Security Card Services
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Products & Services Offered

  • Debit and credit card processing
  • Check processing and guarantee
  • ATM placement
  • Gift and loyalty programs
  • Level III processing
  • POS equipment

Types of Businesses Served

  • Retail
  • Mobile
  • E-commerce
  • B2B

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Security Card Services Rates, Fees, and Costs

Key Points

Swiped Rate 1.00% - 4.99%
Keyed-in Rate 1.00% - 4.99%
Monthly Fee $20 - $60+ Per Month
Early Termination Fee $400+
PCI Compliance Fee Undisclosed
Equipment Lease Terms 48 Month (locked)

Security Card Services Contract Terms

There is very little publicly available information about the standard Security Card Services contract at this time. Before its acquisition by BluePay, the company was a reseller of NPC/Vantiv, which means that its standard terms could still resemble those offered by Vantiv (now Worldpay).

More likely, however, is that it offers an agreement similar to the standard First Data agreement. Although First Data offers a wide array of contract terms, merchants can generally expect a multiyear agreement with a cancellation fee and terms that are more-or-less average for the industry. A non-cancellable 48- month equipment lease through First Data Global Leasing is a term of service cited by merchant reviews. However, given the large number of partnerships and the wide range of partnership configurations that SCS offers, it is very likely that any given SCS agent has a great deal of flexibility with regard to pricing.

Low Contract Complaint Total

We are currently able to locate two complaints that refer to auto-renewal policies in the company’s standard contract, and one that mentions a $400 early termination fee. However, the low overall complaint total inclines us to assume that most of the company’s merchants are satisfied with their contract terms, which could even be competitive with the cheapest merchant accounts. If you have any specific knowledge of the standard SCS contract (including any monthly minimum fees or PCI compliance fees), please share that information in the comment section below this review.

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Response from Security Card Services

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Security Card Services Complaints & Customer Reviews

Key Points

Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

Low Complaint Total

We are able to locate only a few Security Card Services complaints, but some of these accuse the company of being a ripoff or a scam. This is a low complaint total for a company that has been operating since 1996, but it should be noted that Security Card Services often does not interact directly with merchants.

Security Credit Services Complaints

It is also worth mentioning that Security Credit Services, the debt settlement service that shares ownership with SCS, is showing a moderate number of complaints online related to aggressive legal action against debtors. It does not appear that the actions of Security Credit Services are impacting merchants who have signed up for Security Card Services, but the two companies do appear to have remarkably different online reputations.

Security Card Services Lawsuits

Security Card Services and its affiliate  Security Credit Services are two of three businesses managed under the holdings company Security Holdings LLC. In 2014, Security Credit Services was forced to pay out more than $761,000 to consumers to compensate for phone payment fees that the FTC found to be deceptive. Two former executives of Security Card Services are also now the co-founders of Ironwood Payments.

Illegally assessed fees and other instances are fraud are a consistent theme in complaints against poorly reviewed merchant service providers. Merchants should understand red flags like the fees charged in this case. Identifying possible fraud and reporting it to the relevant supervisory organizations allow merchants to pursue recourse against these practices.

Security Card Services Customer Support Options

Given the total lack of complaints against Security Card Services, we are assigning the company an “A” rating in this section, but it is not necessarily a top payment processor for good customer service. Merchants who are considering SCS are advised to ask whether they will receive customer service through their local bank, through SCS, or through First Data.

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Response from Security Card Services

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Security Card Services BBB Rating Summary

Key Points - BBB

Product & Service Complaints 1
Billing & Collection Complaints 0
Advertising & Sales Complaints 0
Guarantee & Warranty Complaints 0
Delivery Complaints 0

One BBB Complaint

Security Card Services currently has an “A+” rating with the Better Business Bureau and is not currently accredited with the BBB. The company has received 1 complaint through the BBB in the past three years. This complaint was related to a product or service issue and either was not resolved to the satisfaction of the merchant or did not receive a final evaluation from the merchant.

It is also worth noting that Security Credit Services has a “B+” rating with the BBB with 60 complaints in the past 36 months. We will not count this profile against Security Card Services, but we have mentioned it here in the interest of comprehensive reporting.

What Merchants Say

In addition to that 1 complaint, Security Card Systems has also received 3 informal reviews on its BBB profile. The most recent complaint details the company using telemarketing as a sales strategy:

Confirmed robocalling company and admitted to stealing people’s information and scamming. Also admitted to using fake business names, this being one of them.

Telemarketing or other deceptive sales tactics can be emblematic of fraudulent activity from a merchant account provider. Merchants who believe they are being subjected to a scam should report that activity to the relevant supervisory organizations.

An “A” Performance

Given the complaint total on Security Card Services’ profile, we agree with the BBB’s rating at this time.

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Response from Security Card Services

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Truth In Marketing & Advertising

Key Points

Employs Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms No

Services Marketed Through Partner Banks

Security Card Services primarily markets its service to banks across the country and does not maintain an independent sales office division. SCS may sometimes assist its partner banks with the sales process under its “Referral Bank” program, in which banks send their customers to Security Card Services for all account boarding and customer service needs. It is also possible that banks will refer customers to SCS under a “Hybrid Bank” program.

No Widespread Sales Issue

We are currently unable to locate any Security Card Services complaints that accuse the company’s in-house sales team of misrepresentation or nondisclosure of fees. However, a couple of the comments found below this review claims that Security Card Services will sign cardholders up for some kind of interest rate reduction service over the phone without obtaining written authorization from them. This does not sound like a service that would be offered by SCS, but it could be related to Security Credit Services or Security Check.

No Deceptive Quotes

As one final note, SCS does not appear to list any deceptive rate quotes or unrealistic guarantees in its official advertising materials. We will therefore assign the company an “A” rating in this category for the time being. If you suspect that Security Card Services is charging you hidden fees, however, we recommend seeking a third-party statement audit.

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Response from Security Card Services

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Our Opinion of Security Card Services

A Solid Option for Standard-Risk Business Types

Security Card Services rates as a reliable merchant services provider according to all available information. The company generally does not market directly to merchants, but it is possible that merchants will deal with Security Card Services for issues related to their merchant accounts. Our rating for Security Card Services may change once more is known about its specific contract terms. Merchants should be sure to compare SCS’s pricing to that offered by top-rated credit card processors in order to get the best deal.

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Thank you for reading my review. I hope that it has helped you with your research.

Why I'm Qualified to Write About Credit Card Processing and Merchant Account Services

I'm a former credit card processing sales director who left the industry because I didn't like how it takes advantage of small business owners. It feeds like a leech on businesses and thrives by imposing fees that are nearly impossible to comprehend. Seeing a need for change, I left and built this website help business owners better understand the industry, research merchant services providers, and get refunds of excessive merchant account fees. My experience of working "behind the curtain" in the industry, and using that knowledge for good, has resulted in millions of dollars returned to hard-working small business owners as well as enterprise-level companies.

From the time that I starting working in the merchant services industry to when I left to create this website, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this "insider" knowledge to myself. To lift the fog, I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers on this website.

How I Can Help You

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10 Reviews Leave Your Review for Security Card Services Below

  1. Takeme Offyourlist says:

    These people Call me 10x per week and there is no way to get off of their call list… Yes, I am on the do not call list. No, I will not leave my name and number- but do plan to send a certified letter requesting my reimbursement for not complying with the do not call list!!! Have a nice day…

  2. Patricia A Beno says:

    Phone scam : they ask for information in steps so as to not alert the respondent. They will set up a credit card and transfer your balance to it. the balance transfer is done without asking. Now the original card must be cancelled to protect it form the misuse.
    They constantly verify they are not after your money.
    The original call comes from Texas 979-984-0273. So when it is transferred to them at 18008478098, they can say you called them! Richard Stone Sr Account rep says all is done already, when you do not want a transfer or new card.

  3. Richard Roop says:

    These fools call me 3 to 5 times a week even though I’m on the ‘Do Not Call’ list and repeatedly request to be removed from their calling list.
    Low-rent tele-marketer spammers.

    This post will help: How to Report Bad Credit Card Processors


  4. Madeline says:

    I received a phone call today from this company making promises and stating that they can offer me a guaranteed 0% interest if I transfer my current credit card balance to theirs. I spoke with a “Chester Robins” and then was transferred to his manager “Chester Robinson”. I hung up and asked them not to do any business. Of course this was after they already had my info so I may already be scammed. I can’t believe I was going through with it. What raised a flag to me was when I asked for a phone number and they wouldn’t give it to me instead transferred the call to a “manager”. I also asked them not to run my credit and that I wanted the terms and conditions in writing before I agree to anything. I don’t have anything to report them to BBB as the BBB requires a business address. I’m angry that this company is scamming people and I may have fallen victim to them.

    This post will help: How to Report Bad Credit Card Processors


  5. DJ says:

    This company is a scam they tell you they are not a third party company that they are card member services visa MasterCard and they get you to give them your credit card information with claims you will get 0% interest on all your cards . They then transfer you to another rep that tells you rate might be 1.9 or 3 then they wanted me to close out my cards and transfer to another card at o% , when I said I couldn’t do that they said I could just keep my cards but not use them until they are paid off but I would have to give them a fee of 3900. Total deceptive practice and miss representing them selves on the phone . I’m very upset that they are allowed to continue with this misleading and false representations .

  6. Kayela says:

    This company is a SCAM! Told us we would be paying $20 set fee per month and a % per purchase. Somehow that fee made it to $60 and over on top of the % increasing higher and higher on a theee year agreement. Since this company did not hold their end of the bargain we should be able to cancel with no penalty. However they want charge almost $400 to cancel. Customer support is a joke and treat you like you are stupid. Great way to take advantage of a small Veteran owned Business. Absolutely appalling! They don’t deserve one star if I didnt have to give one I wouldn’t. Stay far away and don’t ever enter an agreement with this company.

  7. Howard says:

    This company has been calling me with an automated recording saying that they had tried to contact me and this is the last time. If I want to lower my interest rate press 1, or if I want the offer to expire immediately press 2. I usually press 2 but still get an agent asking for personal information (card numbers, expiration dates, zip code, etc.) When I ask how I can be removed from their calling list, I was told that I can not be removed from their calling list, ever. They claim to be connected with Expedia and know everything about my credit history. I have led them on and they do not know much more than my name, address, and phone number. They do ask for the last four of my credit card number (for security reasons). I would like to know how to get off their calling list, as the calls are now up to 4 x week.

  8. Mary says:

    This company promises to lower your credit card interest rates for a service contract fee of $1500 which will be added to your credit card when you sign up but they won’t tell how much lower your interest rate will be until you sign up with them and after you agree to pay them $1500. They cannot provide a written contract so you’re not able to review the terms of the agreement and therefore you would be signing up verbally on a recorded line. Please beware as they will start the conversation by informing you that you’re being recorded and then ask you for your credit cards numbers and expiration dates of every card you are looking to lower your rates on. The thing is they will not give any details until they have your credit cards numbers and will also ask you for the billing address of your cards. Please beware that once you give them all the details they WILL have everything they need to charge you $1500.00 with you simple stating yes, I want lower rate. So technically they can charge the service fee and only lower it by half of 1%. Right. Don’t give them your number, much less your billing zip code. They cannot charge you without the correct zip codes although they will pressure you for it and make a tons of reasons why they need it… it’s a SCAM and at the slightest indication that you’re willing to move forward they can keep charging you every year and you wouldn’t be able to cancel their fee because all they need is your verbal agreement on the phone. Be aware they are professional con artists

  9. Tyler Brooks says:

    This is a 3rd party company or middle-man business that opens your account and will never let you close it. All the while they charge you excessive fees. I would caution anyone to think twice before doing business with them.

  10. Gene Merideth says:

    These guys are a scam. They use the hidden “evergreen” Auto-Renewal trick to keep your account going despite your attempts to close it.
    We told them repeatedly over a 2 year period to cancel our contract but now they claim to have either never gotten these notices, or that they have lost them – depends who you talk to. Complete scammers and one of the companies to avoid!

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