Strategic Payment Systems: Reviews & Complaints

Strategic Payment Systems Logo
Strategic Payment Systems Rating
full star idicating a 5 out of 5 star rating full star idicating a 5 out of 5 star rating full star idicating a 5 out of 5 star rating full star idicating a 5 out of 5 star rating full star idicating a 5 out of 5 star rating

Agree with our rating?
Leave a comment below

image of a phone image of a phone that changes when your mouse hovers over it (781) 828-2523 View Pricing

Company Overview

Strategic Payment Systems is a merchant account provider that was launched in 2011 by 2 founding members of COCARD. The company has an uncommon business structure for a credit card processor, as it compensates its ISOs primarily in shares of stock rather than long-term residual payments. The company was acquired in 2020 by Payroc, though it is still run as its own brand.

Article Summary

Before we dive in, here’s a short summary of what we’ll cover:

  • Strategic Payment Systems’ various payment processing services.
  • There are few complaints against the company.
  • Contract terms are not readily available.
  • Possibly uses telemarketing tactics.

Strategic Payment Systems URLs

We have found at least three primary websites for Strategic Payment Systems, and it is likely that each of the following web addresses is associated with a different ISO of the company:

Strategic Payment Systems Payment Processing

Though each ISO may have different features, all Strategic Payment Systems companies process all major debit and credit cards for most business types. Their services likely include EBT processing, ACH and check processing, mobile solutions, access to virtual terminals and payment gateways, cash advances, and gift and loyalty programs.

Location & Ownership

Strategic Payment Systems utilizes National Processing Company (NPC) as its backend processor and is a registered ISO/MSP of Wells Fargo Bank, N.A., Concord, California; and of Fifth Third Bank, Cincinnati, Ohio. The company is headquartered at 45 Dan Road, Suite 100, Canton, Massachusetts. Rick Pylant is listed as the co-founder and CEO and Jon Stevens is listed as the President of Strategic Processing Systems.

Table of Contents

Strategic Payment Systems Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Item Result
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A
Recent Lawsuits No

Low Complaint Total

We are able to locate only one negative Strategic Payment Systems review, and this review does not go so far as to call the company a ripoff. The complaint cites difficulty canceling service through Strategic Payment Systems and NPC and expresses confusion over the company’s switch from the name COCARD. It did not receive a response. Given the fact that this is the only complaint to be found against SPS across all consumer protection websites at this time, it will not impact the company’s score too harshly. If you have your own Strategic Payment Systems review to make, please do so in the comments below.

Strategic Payment Systems Lawsuits and Fines

We have not found any outstanding class-action lawsuits or FTC complaints filed against Strategic Payment Systems. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Strategic Payment Systems Customer Support Options

SPS offers direct phone support through its ISOs and through its various backend processors. However, its level of service will likely vary depending on the branch a client works with. At this time, Strategic Payment Systems does not rank among the top payment processors for great customer service.

Strategic Payment Systems Customer Service Numbers

  • (888) 332-9140 – Toll-Free Customer Support
  • (781) 828-2523 – Local Office
  • (781) 828-0449 – Fax

Other Support Options

Strategic Payment Systems Online Ratings

Here's How They Rate Online

Online Ratings Summary
Item Result
BBB Reports 1

Nearly Clean Complaint Record

Strategic Payment Systems currently has an “A+” rating with the Better Business Bureau and is not BBB-accredited. The company has received 1 complaint in the past 36 months. It has not received any informal reviews, although it should be noted that these reviews are not always subject to verification by the BBB.

An “A” Performance

In light of SPS’s clean complaint record, we agree with the BBB’s rating. Businesses should be aware, however, that there are good reasons to be skeptical of the BBB’s rating system.

Strategic Payment Systems Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Item Result
Cancellation Penalties Yes
Monthly & Annual Fees Yes
Processing Rates 1.00% - 4.99%
Equipment Leasing Yes

Variable Contract Terms

There is very little specific information available at this time regarding the standard Strategic Payment Systems rates or contract. The company is a reseller of NPC merchant accounts, so it is likely that the basic SPS contract is similar to the standard NPC contract. The standard NPC contract is reportedly a three-year agreement that automatically renews for two-year terms and includes an early termination fee of $250 as well as a PCI compliance fee of $20 per month. However, it’s probable that SPS and its sub-ISOs are free to alter certain contract terms as they deem necessary.

A standard NPC merchant agreement also includes a 48-month non-cancellable equipment lease. These lease agreements result in businesses paying fees well in excess of the cost of the equipment. Additionally, these equipment leases do not terminate if a company cancels their merchant agreement, even upon paying any applicable early termination fee.

Virtual Terminal and Payment Gateway Pricing

In addition to its storefront payment processing services, Strategic Payment Systems also dedicates a portion of its website to advertising its virtual terminal and payment gateway services. However, pricing is not disclosed on either of those services. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.

No Contract Complaints

Given the total lack of Strategic Payment Systems complaints that mention the company’s pricing and terms, we will assume for now that SPS provides favorable terms at a fair price. However, its pricing likely does not compete with the cheapest merchant accounts. If you have any specific knowledge of the standard Strategic Payment Systems contract (including monthly minimum fees, statement fees, and pricing structures), please share that information in the comment section below.

Strategic Payment Systems Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Item Result
Uses Independent Resellers Yes
Telemarketing Likely
Misleading Marketing No
Discloses All Important Terms No

Outside Sales Team

As noted above, Strategic Payment Systems appears to partner with a large number of independent resellers to market its services at various locations across the country. This sales strategy is often linked to high complaint rates among merchants, but in this case, we are unable to locate any Strategic Payment Systems reviews that describe unethical behavior by the company’s sales team.

This compares favorably to our list of best credit card processors.

No Deceptive Quotes

As an additional point in its favor, none of the company’s primary websites feature deceptive Strategic Payment Systems rate quotes or other misleading promotional language. If you suspect that Strategic Payment Systems is overcharging you, you can double-check your monthly bill with a third-party statement audit.

Our Strategic Payment Systems Review Summary

Our Final Thoughts

Strategic Payment Systems rates as a reliable credit card processing provider according to all available information. There is only one public complaint posted against the company, and there is no indication that SPS engages in deceptive advertising strategies. Our grade for SPS may change once more information about its contract terms becomes available. For now, readers are encouraged to compare SPS’s pricing to that offered by top-rated merchant accounts in order to obtain the best deal.

If you found this article helpful, please share it!

Your Comments & Reviews

How Did Strategic Payment Systems Treat You?

1 Responses

  • Miguel Vanessa

    I am delighted to share my experience with Strategic Payment Systems! As a business owner, managing payments efficiently is crucial, and I can confidently say that SPS has been a game-changer for me. Their seamless payment processing solutions have streamlined my operations, saving time and money.

    From the get-go, SPS’s team demonstrated utmost professionalism, understanding my unique business needs and tailoring their services accordingly. Their cutting-edge technology ensures secure transactions, and the integration was a breeze. What truly sets them apart is their dedicated customer support; they’re always just a call away, ready to assist with any queries.

    Since partnering with Strategic Payment Systems, my business has witnessed a significant boost in customer satisfaction, thanks to their diverse payment options. I highly recommend SPS to any business looking for reliable and hassle-free payment solutions. They’ve truly earned my trust and loyalty!

Leave a reply

Your email address will not be published. Required fields are marked *


Comments must contain details about your experience. Please do not use ALL CAPS. Self-promotion, marketing content, or contact information of any kind will not be published. By submitting a comment, you are agreeing to our Comment Policy


Copyright © 2023, Inc. (Digital Fingerprint: 0d38c6720f0d78a701b74d58653af608). Getting paid to re-write this page? Click here to earn a reward.

Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided “as is,” and without warranties. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with, Inc. ("CPO") in any form. The sole purpose of the material presented herein is to alert, educate, and inform readers. It is not intended as legal or financial advice. We may earn revenue if you obtain services from a provider that we recommend. See this page to learn how we support our operations.