CoCard Reviews & Complaints

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How did they treat you? ▼

Pros & Cons
Pros: Cons:
Competitive pricing structures. Limited global reach.
Varied hardware options. Inconsistent tech support quality.
Robust fraud protection. Complex fee structure.
Flexible contract terms. Potential for hidden fees.
Responsive customer support. Varying service experiences.
Easy integration features. Limited advanced features.
Overcharges Reported

Getting the lowest costs with CoCard?
Probably not.
>>> See what we are finding <<<

Overview

In this review of CoCard, we will provide a succinct yet thorough look at this company specializing in payment processing solutions for small business owners. We'll discuss CoCard's partnerships with major processors like First Data (Fiserv), Global Payments, and eProcessing Network, and highlight their unique membership structure that offers equity and potentially lower rates and fees. Our review covers their wide range of services, including various payment processing options, merchant accounts, POS systems like the Revonu, and mobile and online payment solutions.

We'll also explore CoCard's gift and loyalty programs, their organizational background, and how their customer service impacts their overall reputation. We'll critically assess common customer complaints, industry and employee reviews, and the effectiveness of their marketing strategies. This review will conclude with an overview of CoCard's legal standing, fees, rates, and contract terms, providing essential insights for businesses considering their services. Our goal is to present an unbiased, informative snapshot of CoCard for potential clients navigating the complexities of payment processing.

About CoCard

CoCard is a company that works with several different merchant account providers. The company offers the payment processing services of First Data (Fiserv), Global Payments, and eProcessing Network. Its members are given equity in the company, affecting their ability to use the company to negotiate lower rates and fees from its associated payment processors. Additionally, memberships with the company include access to the company's proprietary POS system and services like fraud prevention, transaction monitoring, and other features. Most standard to high-risk merchants can qualify for the company's memberships.

CoCard Products and Services

Payment Processing

CoCard provides payment processing solutions enabling small business owners to accept credit and debit card payments. Their services include mobile payments, online payments, and point-of-sale (POS) systems.

Merchant Accounts

CoCard offers merchant accounts that allow small business owners to process credit and debit card payments. They aim to provide competitive rates and fees, facilitating a quick and easy setup for businesses.

Point-of-Sale (POS) Systems

CoCard supplies various POS systems to accommodate in-store payments. Their main POS system, Revonu, is compatible with tablets and Windows computers. CoCard's POS systems include features such as freestanding and wireless terminals, mobile payments, contactless payments, virtual terminals, online ordering, text-to-pay, and QR code payments.

Mobile Payments

CoCard provides mobile payment solutions for small business owners to accept payments on the go. Options include mobile card readers, mobile payment apps, and mobile POS systems.

Online Payments

CoCard offers online payment solutions, enabling businesses to accept payments through their websites. This includes payment gateways, shopping carts, and payment APIs.

Gift and Loyalty Programs

CoCard's gift and loyalty programs help businesses attract and retain customers. They offer customized gift and loyalty cards, along with software and support for managing these programs.

Partnered with Several Processors

After several hours of research and telephone calls, we have been able to determine that CoCard is a sales organization originally partnered with National Processing Company (NPC) (which has since been absorbed into Worldpay) and Fifth Third Bank, and that First Data (Fiserv) supplies the merchant accounts that CoCard agents sell. It appears that CoCard’s main role is recruiting and managing independent sales agents who market and sell the merchant accounts on CoCard’s behalf. CoCard also appears to operate under the name Strategic Payment Systems.

CoCard payment processing
CoCard offers a variety of payment processing solutions
Overcharges Reported

Getting the lowest costs with CoCard?
Probably not.
>>> See what we are finding <<<

CoCard Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints 20+
Live Customer Support Yes
Most Common Complaint Poor Service
Recent Lawsuits No

CoCard Feedback and Challenges

Online platforms host a handful of negative CoCard reviews, although it’s worth noting that these critiques may sometimes erroneously attribute issues to entities like Worldpay, Fifth Third Bank, and First Data (now Fiserv) instead of CoCard directly. Additionally, complaints may stem from independent agents involved in the initial account setup process. While specific CoCard offices across the nation have received a moderate number of complaints, many of these are dated, and their relevance to CoCard’s broader organizational performance may be limited. We encourage individuals to share their own CoCard experiences in the comments section below.

Accessibility Concerns with CoCard

Efforts to contact CoCard via the provided phone numbers revealed inconsistencies in professionalism among agents. Some failed to identify themselves as CoCard representatives, leading to confusion when questioned about their affiliation with CoCard Merchant Services. Despite initial challenges, persistence eventually connected us with an agent capable of addressing inquiries, although promised follow-up materials failed to materialize.

Legal Matters and Regulatory Oversight

No outstanding CoCard lawsuits or FTC complaints have been uncovered thus far. Dissatisfied merchants seeking alternative recourse are advised to report grievances to the relevant supervisory organizations.

Navigating CoCard’s Customer Support

Queries directed at both sales agents and CoCard headquarters regarding customer service procedures yielded conflicting responses, with each party redirecting inquiries to the other. This lack of clarity poses challenges for clients seeking assistance. Furthermore, the multitude of locations, websites, and aliases associated with CoCard complicates the evaluation of its overall customer service quality.

CoCard Customer Support Number

  • (800) 882-1352 – Toll-Free Customer Support

Other Support Options

Conclusion on CoCard’s Customer Service

While CoCard offers avenues for customer support, its effectiveness appears to fall short among the best credit card processors.

Overcharges Reported

Getting the lowest costs with CoCard?
Probably not.
>>> See what we are finding <<<

CoCard Online Ratings

Here's How They Rate Online

Online Ratings Summary
BBB Rating N/A
Average Rating N/A

BBB Rating Analysis for COCARD Marketing Group, LLC

COCARD Marketing Group, LLC has an A+ rating from the Better Business Bureau (BBB). As of the current date, there are no customer reviews or complaints listed on the BBB website for this business.

Negative Feedback

There are no negative reviews published about COCARD Marketing Group, LLC on the BBB website.

Positive Feedback

There are no positive reviews published about COCARD Marketing Group, LLC on the BBB website.

Source: BBB

CoCard Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties Undisclosed
Monthly & Annual Fees Undisclosed
Processing Rates 1.00% - 4.99%, variable
Equipment Leasing Undisclosed

Variable Pricing and Contract Terms

Like many merchant account providers partnering with other companies, CoCard’s rates, fees, and contract terms are subject to variation based on the specific business. Independent agents often have flexibility in pricing, setting rates and fees individually. Typically, agents earn higher commissions by securing clients at higher rates and fees. CoCard seems to adhere to this practice, emphasizing the importance of working with a trusted agent and thoroughly reviewing the merchant account agreement before signing. Negotiating all contract terms is recommended for business owners seeking the best deal.

Virtual Terminal and Payment Gateway

Aside from its in-store payment processing, CoCard promotes its virtual terminal and payment gateway services. According to its website, CoCard relies on eProcessing Network for online payments. However, specific processing rates negotiated through them are undisclosed. Additional fees, such as gateway, technical support, batch, and transaction rates, often apply to these e-commerce services. This contrasts unfavorably with our list of top credit card processors.

If you possess knowledge of the standard CoCard merchant agreement (including any early termination fees, PCI compliance fees, or additional fees related to its e-commerce platform), please share that information in the comments section below this CoCard review.

Overcharges Reported

Getting the lowest costs with CoCard?
Probably not.
>>> See what we are finding <<<

CoCard Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers Yes
Telemarketing Likely
Misleading Marketing No
Discloses All Important Terms No

A Credit Card Processing Marketing Company

As mentioned earlier, CoCard is a sales organization that primarily recruits and manages independent sales agents to market and sell the merchant services of Worldpay, Fifth Third Bank, and First Data (Fiserv). These agents sell merchant accounts under CoCard’s oversight and collect a commission for each sale. In fact, CoCard positions itself as a marketing company with its official name being “CoCard Marketing Group, LLC.” CoCard earns a “B” in this section because it utilizes a common and “average” sales strategy in the merchant services industry. If you suspect that you have been overcharged by an agent of CoCard, we recommend seeking a third-party statement audit to find and eliminate hidden charges. We also encourage merchants to check out our list of the providers of the best merchant accounts.

Here is a list of some of the websites that independent agents have used to market CoCard’s merchant services:

  • cocardsystems.com
  • cocardmerchantaccounts.com
  • avataspayments.com
  • cocardaustin.com
  • cocardfhp.com
  • cocarddifference.com
  • cocardmd.com
  • cocardanderson.com
  • cocardsystemsny.com
  • cocardusa.com
  • cocardmerchantsolutions.com
  • tracercocard.com
  • cocardbanksolutions.com
  • cocardinfo.com
  • cashlesspayments.com
  • cocardflorida.com
  • cocardnw.com
  • cocardb2gx.com
Overcharges Reported

Getting the lowest costs with CoCard?
Probably not.
>>> See what we are finding <<<

Our CoCard Review Summary

Our Final Thoughts

When businesses sign up for credit card processing through a CoCard agent, they are actually entering into a merchant account agreement with one of CoCard’s merchant services partners rather than a single company known as “CoCard.” Most merchant accounts seem to be provided by industry giants like First Data (Fiserv), Global Payments, or eProcessing Network. These intricate partnerships can often lead to confusion for merchants, making it essential for business owners to carefully read and fully understand all the documentation before finalizing any agreements with CoCard.

For new businesses specifically seeking a straightforward and transparent credit card processing solution, it may be beneficial to explore merchant account providers that offer simpler arrangements. Choosing a provider with clear terms will help minimize confusion and provide a more predictable processing experience, ensuring that businesses have a firm grasp of their payment processing terms and costs.

Location & Management

CoCard is a registered ISO of Wells Fargo Bank, Concord, CA; Citizens Bank, Providence, RI; and Fifth Third Bank, Cincinnati, OH. CoCard’s headquarters are located at 3322 West End Avenue Suite 103, Nashville, TN 37203. Dan Brattland is the president of CoCard, while Jacob Katz is listed as CEO.

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Overcharges Reported

Getting the lowest costs with CoCard?
Probably not.
>>> See what we are finding <<<

Testimonials & Complaints

How Did CoCard Treat You?

Overcharges Reported

Getting the lowest costs with CoCard?
Probably not.
>>> See what we are finding <<<

24 User Reviews

  • Mark Smith

    My name is Mark Smith with M.S. Auditing & Consulting. CoCard is not the most reputable merchant service company. CoCard charges for things that are not allowed. One of the fees that they charge is a regulatory fee. The IRS does not allow merchant service providers to charge for. This fee goes by other names like IRS Reporting fee, IRS Filing fee, IRS Non-Complicane fee, TIN/TFN fee, TIN/Blank fee. This fee is just a moneymaker for CoCard and any other Processor who charges you for this fee. If you also see Datawire charge on your statement you should not be paying for that fee either.

  • Raul

    This is probably the worst company I ever do business with, I return their equipment so I can get my money back but this lady Nilda Mays so call supervisor have ignored all my e.mails and voice messages on top of that they deduct $500.00 from my bank Acc# claiming a ETF which it wasn’t in my contract as I always remind this guy ( Ryann Christman who by the way says that he is no longer with Cocard ) so I’m walking in circles with this with this fraudulent CC processing company who takes advantage of small business owners like my self, my total losses with them including the ETF is around $2400.00. for all new small business owners please do your research before you end up with this company who pretends to be someone who cares for you end your company when in reality they just want your money.

    From The Editor
    This Post Might Help: Cancelling a Merchant Account Without Paying a Fee

  • Eric Bremer

    The worst CC processors that I have dealt with in over 25 years in the business. Lost our account, never got anything from them except bills, and statements that are blank. When you call to get help, explanations, etc… you get to go on hold for hours….

  • Tony

    This company is run by two people, Owner and very young and unprofessional secretary who is always trying to put you on hold to seek advise from the owner who never wants to come to the phone when you have complaints, I signed a contract with them for my credit cards need and they were unable to provide me with Credit card Chip reading services, when I questioned them ., their reply was that they were suing the company who was supposed to provide them this option but they failed to deliver the service as results they are passing the buck, so I decided to cancel my contract as I did not want to deal with charge backs occurring because of not having a processor with chip reading technology.
    I was charged $250 early cancellation fee and the owner did not even want to come on the phone to speak with me.
    Be careful with these guys they are totally Scheme artists!!!!!

  • Oscar Sanchez

    CoCard Merchant Services is mediocre company with terrible customer services and many underhanded practices to rip-off business owners.
    We had a slew of issues within a 3 month of services. From wrong encoding with Credit card machines, wrong Pin pads, exhorbiting charges, and group of sales and service dpt that belong in a circus.
    This company is a big Circle Jerk!!!
    Please stay away.

  • BenT

    Cocard has been around for a while in Jacksonville, FL. The lady that started it was nice, her son, not too much. We met them a while back and didn’t go with them. Amy now runs things in Jacksonville, or so she says. She is kinda pushy and acts like business owner’s are stupid for not immediately going with her.

    Amy contacted us out of the blue and kept on even though we asked her to give us some time to think about it. We called around to some friends who had her and been approached and we got mixed reviews. We decided to give her a shot … and boy was that a mistake!

    The Jacksonville people were not too bad to deal with, other than Amy being pushy and the big guy who came to program the machine being a pain, but the fees weren’t that much different than what we had and what she promised. We gave it 3mos to see and still not that much change ($10 per month saved on about $50,000 in credit sales.) She promised $150 savings per month. On top of that, calling customer service was a nightmare. At one point, we called and they told us they couldn’t see if a sale had gone through and we were afraid to charge the card again without knowing. Another time, we called and got transferred to a few different people … just to then get to what seemed to be India.

    We cancelled our services with them, went back to our old provider, who gave us a credit for the cancel penalty we had originally paid to switch from them to Cocard.

    Do your homework, ask Amy (or any other Cocard salesman) to tell you who else they work with and call them to find out if they are happy! It may just be Amy or it may be the whole lot of them … who knows!

    • Amy

      “Ben T”,

      There are quite a few inaccurate statements in your blog.

      First, I do not claim to run things in Jacksonville. Elan Bennett is the owner of the Jacksonville office.

      I sincerely hope that I do not come off as pushy, although I know that I am diligent and persistent. It is never my intent to be “pushy” and I work on improving myself everyday. I am proud to say that I have been with the company since July 2007 and work hard every day to provide the best in merchant services.

      If you are with the Cocard Jacksonville office, you will not receive any call centers or be transferred to India as claimed. We service ALL customer calls here in Jacksonville.

      I would also be more than happy to provide any current Cocard customers to anyone considering signing up with Cocard so that they can feel confident in our company and reputation.

      “Ben T” , please feel free to email me at [email protected] or give me a call directly at 904-657-7747. I would love the opportunity to sit down with you to better understand how I can become better at my position and how the Jacksonville office can improve as a whole. I welcome the feedback and hope to hear from you.

      • Hilda Lewis

        Amy,

        I work as a bookkeeper for a company in Virginia. He has been with the company for a few years. We’ve called several times to find out if he is in a contract and if so how long is the contract for. We’ve also asked for a copy of the contract and they never send it. Can you please explain the terms of the contract? Do you have a contract? If so, how long? Do they auto renew? If so, for how long? What is the ETF?

        I would appreciate a response since we never seem to get a straight answer.

        Thank you for your time.


        Are you with CoCard? Learn how to resolve this complaint.

  • Christi

    I will be very Frank about the Credit Card Payment Industry. I am a W2 sales rep for one of the leading processors in the nation. I have been proud to serve my company for over a 1 1/2 years. I read the comments from true Business owners that are disgusted from the unethical practices that exist in this industry. Please understand, I’m not picking on CoCard. This Cat and Mouse game is prolific through most of the industry. When will all sales Reps, ISO’s Banks and Processors understand that with good practice, comes good business. Our Business Owners not only provide jobs and economic prosperity, they also give their Vendors (AKA: Processors among many others) a job. No doubt this may strike many the wrong way. But, why does this industry try to hold their business owners hostage with crazy 10 page contracts, ridiculous termination fees and a near impossible feat to speak with a live person to terminate the account and stop billing.

    This is not a post of solicitation, it is simply a response to the posts I see in these forums. The business of Merchant Processing is equivalent to a financial institution. I’m sure the unscrupulous leaders of poor business practices forget about the man behind the counter trying to build his business. They might think differently if the American Business Owner could turn the tables and collect the overpayments, surcharges, and ridiculous termination fees back on the management team and ACH thief personal accounts.

  • John Musci

    I have a rental property that I self-manage, and established a Merchant Account with CoCard after looking for a Merchant Processor with more reasonable rates. Last July, after receiving very poor customer service and responses (or lack of) from CoCard, I changed Merchant Accounts. and sent a letter of disconnect to CoCard via both the US Mail, and to the two emails of my CoCard contacts. Upon auditing my books, I found that CoCard continued to debit my bank account for various fees totaling $365. I called the 800 number on the Merchant Statement from CoCard, and it is actually the customer service number for NPR – the Merchant Account provider – who had no record of my cancellation. They gave me CoCard’s number (888-666-3066) which no one answered, but went into a voice mail where I left a very detailed message on 5/16/13. I also sent an additional email to both of my CoCard contacts. As of today (5/20/13), I have not received any responses back from CoCard – which has been my more typical experience. Today, I filed a complaint with the BBB of Nashville.

  • Karrie Ewers

    We originally signed up with NPC approx. 13 years ago and recently decided to change to another credit card processor with a local bank representative, (I am coming to realize the importance of having a physical branch I can contact a local person at for assistance). Currently we are paying $35 on a CoCard account with no activity. When I tried to call the customer service number for CoCard who took over for NPC, to complete our cancellation they said they could not provide that information and we would have to refer to our original contract for instructions. When I informed them I had no idea where that would be they referred me to our servicing agent who has not returned my calls. I find it extremely frustrating that businesses like these have somehow managed to create a labyrinth of hoops a customer must jump through to cancel service and somehow we have no control on blocking future fee withdraws. Why can’t customer service simply provide the information of an address or fax number in which I can send my cancellation request. Added note: review your monthly bills and compare the fees you are being charged. I questioned a $9 acquiring network fee and they said it must be some computer glitch and they would put the request in to refund it. How many accounts do you think didn’t even notice?

    • Karrie Ewers

      Update: One month and several phone calls later and our account is still not canceled with an additional bill of $133.95 deducted from our account. When I called the customer service number (888) 208-7231, listed on the CoCard Merchant statement I was informed that I had not reached a CoCard representative but rather the merchant processor. At least she gave me a new number for CoCard which is 615-783-0230. I suggest you start with this number if you are having issues closing your account. The gentleman I spoke with at this number asked me to reissue my request since he did not see any request for cancellation on our account and he would try to follow up with our merchant rep. on processing the cancellation and issuing a refund for the additional charges.

  • Eric

    I signed up with CoCard thru a local representing, her name was Amy, she offer savings over what I had with Heartland, even thought I was perfectly happy with Heartland and my local representative Mike. I decide to switch to save $400.00 or $500.00 per month. But after I processed my first month with CoCard, I didn’t notice any difference and when I brought that up to Amy, she pointed out that she had only charge the Rate she offer me and then I said, if that is so then why wasn’t I saving the money she said I would. thats when she decide to show me the pass thru Fee’s from First Data and NPC and Wells Fargo. See what I didn’t realize was CoCard is a middle man, they don’t Process and Credit Card Transaction and they don’t Fund my Bank Account either, Wells Fargo Bank out of California does that. See First Data does all there Processing, NPC doesn’t all there servicing and as time went on I found out, that they NPC out source there night and weekend service calls to over seas companies that just take your compliant and tell you they’ll will get back to you. So when you call them about anything they say they will have to check with which ever partner is the problem and then they will get back to you, but they never do.

    The Pass thru Fee’s are additional cost pass on to them CoCard by First Data, for each individual card and debit and you also have charges from Wells Fargo for Funding. So the reality of I was I didn’t save any money and I didn’t get better service either. So I went back to Heartland and I’m very happy again and I wouldn’t ever think of leaving them again. One other big thing that happen that they failed to inform me of is, when I switch I have a Aloha POS System, Heartland lease me my Gateways for some very I inexpensive price, like $40.00 Dollars per month. When I switch to CoCard I had to pay Aloha to switch me $499.99 Fee and they also charge me for 4 Gateways, so each of my individual POS Systems could communicate with First Data to process my Credit Card Transactions and that ran me $800.00 Per POS System, so that was a additional $3,200.00 Dollars. I was very upset when I found that out, but I never asked them when I sign for there service about that, so even thought I really feel they should have pointed that out to me, I took responsibility for that for not asking them. See I thought when I purchase those License for the Gateways I was done I owned them, but about 8 months late Mike at JCR came to me and let me know I was not PCI compliant and need to update those Gateways and for the latest version it would cost ma $400.00 for each of the Licenses, so that was a additional $2,000.00 Dollars for the License and to install them. So I decided to call Mike back at Heartland and find out from him why they could lease the Gateways and not charge for the Updates. He told me they have a Contract with Net-Epay and DataCap, because they do so much business with Restaurants and thats when realized that I should have know if they were the only Credit Card Processor Endorsed by the Florida Restaurant Association and the National Restaurant Association there was a reason for that.

    I’m back with Heartland at all 3 of my Restaurants and I referred all me fellow owners to go with Heartland, I know I have friends tell me they got a better deal somewhere else, but they also tell me how there system went down on the weekends and they lost a bunch of business or that they wanted to know if I have charges from Heartland for PCI Compliance or pass thru Fee’s for things like a unauthorized card charges or certain cards have a higher fee. There are a lot of ways to save money in a Restaurant, but if it constantly have to question my Credit Card Processing Bill or I have to worry about my POS System and PCI Compliance issues for my POS System with additional cost, I’d rather go with someone that does it all, see Heartland Processes there own and they Fund there own and when I call them I get someone in America that will help me 7 days a week even at Midnight on Saturday Night.

    I hope this will help you understand how complex the Credit Card Processing Business is and that you don’t fail fate to the old trick of someone saying they can save you money when they don’t process your transaction or fund them or Service them. There just there to sell you and turn you over for a commission and pass your service question over to a third party.

    • Amy

      This is so disappointing to read as this is a complete & utter misrepresentation of myself and Cocard. I could go through each sentence & refute the inaccurate comments stated in your posting; however, there are far too many statements that contain contradictory information and that would only end up in unnecessary industry “babble”. I have never, nor would I ever, inflate figures to earn an account. I pride myself on my honesty & integrity and would never compromise that. I am confident in saying that whoever wrote this was never a Cocard customer. “Eric”, I would be more than happy to sit down face to face at any time to better understand & get clarity on the situation as a whole. Please feel free to contact me at 904-657-7747.
      Kind regards,
      Amy Huffman

  • Larry Self

    I just went with CoCard here in Jacksonville, FL, with website http://www.cocard.net. Some of the reviews here made me wonder if there is more than one CoCard. I called CoCard and they said there were. If so, Phillip Parker should clarify.

    There is no contract! My rate is cost (interchange) plus a quarter of one percent!! A few other small periodic fees; PCI, Statement. There is a $50 termination fee but that is only a charge they are passing along from First Data.

    Tired of getting burned and coming off of a 3-year extremely punitive processor, I interviewed 6 processors and decided on CoCard and am very pleased with the change, unusually low cost, very helpful salesman and customer service staff. I like them so well I took the time to write this review.

    • Phillip CPO

      Hi Larry,

      I’m not sure which part of the review you found to be unclear, but it goes into detail about which company it is and how it operates. Feel free to point out anything that seemed confusing to you. Also, please reply to this comment with your business name and location to authenticate your review.

      • Larry Self

        Hi Phillip. I just found your reply because I got an email when someone posted a comment recently. Maybe I got an email from your reply but I might have missed it. So I regret not having seen your reply sooner.

        My business name is The Casket Store at 4555 San Juan Avenue in Jacksonville, Florida. I switched to CoCard March 2013.

        Confusing elements of your review:
        – Competent Agent – Contact my agent [contact information redacted – promotional]
        – CoCard Costs – I’ve never had lower costs compared to about 6 other processors I’ve used (see my original reply)
        – CoCard Service – It is handled locally. You don’t have to read your name/rank/serial# each call (you know what I mean). It may be casual but you get solutions fast.
        – Rating – I see CoCard’s rating A+, closer to the BBB rating, which comes only from my experience with them.

        When I really like any vendor I will recommend them to my contacts and this vendor is one of them. They are so much better in both cost and service than any I’ve had to date (8 years).

  • M. Joseph

    I used CoCard for three years without issue. After no longer needing this service, I processed a cancellation order. CoCard then withdrew an unauthorized ACH transaction in the sum of $150.

    When asked, they said that it was a cancellation fee that was agreed upon in the original signed agreement. I then emailed them my original signed agreement that has no mention of of cancellation fee. They said that they would then charge me $200 — Quoting: ‘Then we will back charge you the $200 for the annual fees we never collected’

    Bottom line…. if you do business with CoCard, you are giving them full access to your bank account…. and they used that access to make an unauthorized charge from my bank account.

    Proceed at your own risk!

    Then we will back charge you the $200 for the annual fees we never collected

  • John Craine

    Everything we do is online so we have no terminals or hardware. We used CoCard to set up our merchant account through NPC about 9 years ago. I have never had any other contact with them but every January they hit my checking account for a $50 fee. Not sure what I’m getting for that fee. I may call them one day to find out.

  • Sean

    CoCard is a low down, dirty business. Absolutely no morals or support for their customers. After using them for 5 years, I notified them that I would be going elsewhere for cc processing services. They then hijacked my gateway and made it next to impossible to set up with my new processor. They then flat out told me that they could instantly fix everything if I signed a 1 year contract. Im blown away by this and will take this to the highest level to get dealt with. Do yourself a huge favor and dont even think about using CoCard. Absolute thieves..

    • E.Bennett

      What Cocard office were you using? People need to say what office before trashing Cocard as a whole because we are a cooperative and each office is individually owned. We try very hard to not let anyone fall through the cracks ever and if I am ever called a resolution will be found.

  • ElleB

    COCARD Merchant Services is no more a scam than any other sales office, like Heartland, Sekure Card, or any number of other sales offices. COCARD maintains relations with local banks and several top processors, not just NPC or FirstData. The marketing materials and contracts come directly from the processors themselves, though COCARD arranges special pricing deals for merchant associated with COCARD.

    The main issue is that they sell a service to merchants and business owners that no one understands, and with continuous pricing updates and establishment of new pricing structures the confusion for business owners continues.

    Elle

  • Kieu Nguyen

    A Cocard saleman office in Massachusetts withdrawn a 50.00 for annual service and i also got a 20.0 fine for insufficient fund.
    The office was stoneface and make a promise to refund but never issue a check.
    My account was a CLOSED account for 6 months.
    Nevertheless, Cocard also charge 99.00 for Compliance. I got a Secure metric compliance myself. This is another ripoff from a saleman’s office.

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Overcharges Reported

Getting the lowest costs with CoCard?
Probably not.
>>> See what we are finding <<<