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CoCard Credit Card Processing 2023: Reviews & Complaints
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CoCard is a company that works with several different merchant account providers. The company offers the payment processing services of First Data (Fiserv), Global Payments, and eProcessing Network. Its members are given equity in the company, affecting their ability to use the company to negotiate lower rates and fees from its associated payment processors. Additionally, memberships with the company include access to the company’s proprietary POS system and services like fraud prevention, transaction monitoring, and other features. Most standard to high-risk merchants can qualify for the company’s memberships.
CoCard offers payment processing solutions that allow small business owners to accept credit and debit card payments from their customers. They provide a variety of payment options, including mobile payments, online payments, and point-of-sale (POS) systems.
CoCard provides merchant accounts to small business owners that allow them to accept credit and debit card payments. They offer competitive rates and fees and can help businesses get set up with a merchant account quickly and easily.
Point-of-Sale (POS) Systems
CoCard offers a variety of POS systems that allow small business owners to accept payments in-store. CoCard’s main point-of-sale system is called Revonu, and it is available for tablets and Windows computers. They list their POS systems as featuring the following: Freestanding & Wireless Terminals, Mobile, Contactless, Virtual Terminals, Point of Sale Systems, Online Ordering, Text to Pay, and QR Code to Pay.
CoCard offers mobile payment solutions that allow small business owners to accept payments on the go. They provide a range of mobile payment options, including mobile card readers, mobile payment apps, and mobile POS systems.
CoCard provides online payment solutions that allow small business owners to accept payments through their website. They offer a variety of options, including payment gateways, shopping carts, and payment APIs.
Gift and Loyalty Programs
CoCard offers gift and loyalty programs that help small business owners attract and retain customers. They provide customized gift and loyalty cards, as well as software and support for managing these programs.
Partnered with Several Processors
After several hours of research and telephone calls, we have been able to determine that CoCard is a sales organization originally partnered with National Processing Company (NPC) (which has since been absorbed into Worldpay) and Fifth Third Bank, and that First Data (Fiserv) supplies the merchant accounts that CoCard agents sell. It appears that CoCard’s main role is recruiting and managing independent sales agents who market and sell the merchant accounts on CoCard’s behalf. CoCard also appears to operate under the name Strategic Payment Systems.
Location & Management
CoCard is a registered ISO of Wells Fargo Bank, Concord, CA; Citizens Bank, Providence, RI; and Fifth Third Bank, Cincinnati, OH. CoCard’s headquarters are located at 3322 West End Avenue Suite 103, Nashville, TN 37203. Dan Brattland is the president of CoCard, while Jacob Katz is listed as CEO.
Table of Contents
- Costs & Contract: Appears to offer contract terms that vary depending on…
- Complaints & Service: Complaints number more than 20 on…
- BBB Rating: Has an “A+” rating and has received 0 complaints and 0 reviews in the past 3 years. The company has…
- Sales & Marketing: Appears to hire independent sales representatives and has…
CoCard Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||20+|
|Live Customer Support||Yes|
|Most Common Complaint||Poor Service|
There are a few negative CoCard reviews online. It is very probable that CoCard reviews also get attributed to Worldpay, Fifth Third Bank, and First Data (Fiserv) instead of Cocard. CoCard complaints may also get attributed to the independent agents that initially sold the accounts. Specific CoCard offices around the country have received a moderate number of complaints, but many of these are several years old and do not necessarily apply to CoCard’s overarching organization. If you have your own CoCard review to make, please do so in the comments below.
Difficulty Reaching CoCard
Upon calling the phone numbers that are given for CoCard, we were less than impressed with the level of professionalism demonstrated by the agents. None answered the call by identifying themselves as a CoCard representative/office, and a couple of agents seemed confused when asked if they represented CoCard Merchant Services. It took several attempts to find out if they did in fact represent CoCard, which it turned out they did. Eventually, we were able to reach an agent who was able to answer our questions, and they promised to email us a merchant account application, which was never received.
CoCard Lawsuits and Fines
We have not found any outstanding class-action lawsuits or FTC complaints filed against CoCard. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
CoCard Customer Customer Support
We asked both the sales agents and CoCard headquarters to identify who handles customer service if a client has a problem, and they both said to call the other. This is confusing, to say the least. Overall, the many different locations, websites, and names used by CoCard make it difficult to assess the overall quality of the company’s customer service.
CoCard Customer Customer Service Number
- (800) 882-1352 – Toll-Free Customer Support
Other Support Options
- Customer support form
- Customer service email address at [email protected]
CoCard’s customer service department appears to be lacking in comparison to top payment processors for great customer service.
CoCard Online Ratings
Here's How They Rate Online
BBB Rating Analysis for COCARD Marketing Group, LLC
COCARD Marketing Group, LLC has an A+ rating from the Better Business Bureau (BBB). As of the current date, there are no customer reviews or complaints listed on the BBB website for this business.
There are no negative reviews published about COCARD Marketing Group, LLC on the BBB website.
There are no positive reviews published about COCARD Marketing Group, LLC on the BBB website.
CoCard Fees, Rates & Costs
A Closer Look at The Contract
|Monthly & Annual Fees||Undisclosed|
|Processing Rates||1.00% - 4.99%, variable|
Variable Contract Pricing
As with any merchant account provider that resells the merchant services of partnered companies, CoCard rates, fees, and contract terms will vary by business. Additionally, independent agents often have pricing flexibility and can set rates and fees on a case-by-case basis. Agents typically receive higher commissions for signing business owners to higher rates and fees. CoCard appears to follow this model, so potential clients are advised to work with an agent they trust and to thoroughly read the merchant account agreement before signing. Business owners are also encouraged to negotiate all CoCard credit card processing contract terms to obtain the best deal.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, CoCard also dedicates a portion of its website to advertising its virtual terminal and payment gateway services. According to the company’s website, CoCard relies on eProcessing Network for its online payment gateway. However, the payment processing rates negotiated through them are unclear. Additional rates and CoCard fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services. This does not compare favorably to our list of best credit card processors.
If you have any knowledge of the standard CoCard merchant agreement (including any early termination fees, PCI compliance fees, or additional fees related to its e-commerce platform), please share that information in the comment section below this CoCard review.
CoCard Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Uses Independent Resellers||Yes|
|Discloses All Important Terms||No|
A Credit Card Processing Marketing Company
As mentioned earlier, CoCard is a sales organization that primarily recruits and manages independent sales agents to market and sell the merchant services of Worldpay, Fifth Third Bank, and First Data (Fiserv). These agents sell merchant accounts under CoCard’s oversight and collect a commission for each sale. In fact, CoCard positions itself as a marketing company with its official name being “CoCard Marketing Group, LLC.” CoCard earns a “B” in this section because it utilizes a common and “average” sales strategy in the merchant services industry. If you suspect that you have been overcharged by an agent of CoCard, we recommend seeking a third-party statement audit to find and eliminate hidden charges. We also encourage merchants to check out our list of the providers of the best merchant accounts.
Here is a list of some of the websites that independent agents have used to market CoCard’s merchant services:
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