TransGlobal Payment Systems: Reviews & Complaints

TransGlobal Payment System
TransGlobal Payment Systems Rating
4.5/5
full star idicating a 4.5 out of 5 star rating full star idicating a 4.5 out of 5 star rating full star idicating a 4.5 out of 5 star rating full star idicating a 4.5 out of 5 star rating empty star indicating a 4.5 out of 5 star rating

Agree with our rating?
Leave a comment below

image of a phone image of a phone that changes when your mouse hovers over it (866) 808-2241 View Pricing

Company Overview

TransGlobal Payment Systems is a merchant account provider based in Houston, Texas. The company formerly operated under the name of Five Star Merchant Services. TransGlobal is a reseller of First Data contracts, although the company’s website lists other partners including TSYS, Global Payments, and Chase Merchant Services. The company advertises Clover and its own proprietary model of POS solutions named Trans POS.

TransGlobal Payment Systems Payment Processing

TransGlobal Payment Systems processes all major debit and credit cards for most business types. Their services include EMV card readers and swipers, POS systems, e-commerce solutions, gift and loyalty programs, and ACH and e-check processing.

Location & Ownership

TransGlobal is a registered ISO/MSP of Wells Fargo Bank, N.A., Concord, California, with headquarters at 2600 S Gessner Rd #504, Houston, Texas, 77063. Shuaib Bombaywala is the CEO of TransGlobal.

Table of Contents

TransGlobal Payment Systems Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Item Result
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A
Recent Lwsuits No

Low Complaint Total

There is only 1 TransGlobal Payment Systems review at this time that accuses the company of being a scam or a ripoff, and it was posted in the comment section below. This complaint claims that the company did not properly disclose a $200 fee and then was unreachable via its usual customer support channels. Other TransGlobal Payment Systems reviews mention higher-than-expected fees and difficulty canceling service. If you have your own TransGlobal Payment Systems review to make, please do so in the comments below.

TransGlobal Payment Systems Lawsuits and Fines

We have not found any outstanding class-action lawsuits or FTC complaints filed against TransGlobal Payment Systems. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

TransGlobal Payment Systems Customer Support Options

TransGlobal offers phone and email customer support to all clients, which is the minimum level of service we expect of top-rated payment processors for great customer service. Since TransGlobal is partnered with multiple payment processors, it is possible that the company’s customer service is outsourced to some degree, which would result in complaints being filed against the larger companies rather than TransGlobal. In the absence of any evidence that this is occurring, we have awarded the company an “A” rating for the time being.

TransGlobal Payment Systems Customer Service Numbers

  • (866) 808-2241 – Toll-Free Customer Support
  • (713) 243-0000 – Local Office

Other Support Options

TransGlobal Payment Systems Online Ratings

Here's How They Rate Online

Online Ratings Summary
Item Result
BBB Reports 0

Clean Complaint Record

TransGlobal currently has an “A+” rating with the Better Business Bureau and has been accredited since March 2015. The company is showing 0 BBB complaints in the last 36 months. It is also not showing any informal reviews on its profile, although it should be noted that these reviews are not subject to verification by the BBB.

An “A” Performance

Given the company’s clean complaint record, we agree with the BBB’s rating at this time. However, clients should note that there are good reasons to be skeptical of the BBB’s rating system.

TransGlobal Payment Systems Fees, Rates & Costs

A Closer Look at The Contract

>
Cost & Fees Summary
Item Result
Cancellation Penalties Yes
Monthly & Annual Fees Yes
Processing Rates 1.00% - 4.99%
Equipment Leasing Yes

Variable Contract Terms

There is no specific information available regarding the standard TransGlobal contract at this time, but the company’s partnerships with various large processors makes it likely that it can offer a First Data, Global Payments, TSYS, or Chase Paymentech contract. The pricing and fees available through these providers can vary greatly depending on a merchant’s size, business type, and time in business, as well as the agent setting up the account. Generally speaking, the standard contract terms provided through these companies will be multiyear terms with variable early termination fees (ETFs) and potential PCI Compliance fees.

Virtual Terminal and Payment Gateway Pricing

In addition to its storefront payment processing services, TransGlobal Payment Systems also dedicates a portion of its website to advertising its virtual terminal and payment gateway services. However, pricing is not disclosed on either of those services. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.

Level 2 and Level 3 Processing Services

In addition to its traditional merchant services, TransGlobal Payment Systems also advertises that it provides Level 2 and Level 3 processing for B3B and B2G transactions. Level 2 and level 3 processing rely upon different interchange rates than traditional consumer credit transactions. Accommodating those rates requires different payment processing technology from a merchant account provider to transmit the amount of data required to facilitate the transactions. These services are reserved for B2B and B2G purchases that utilize corporate credit cards.

Few Contract Complaints

We’ve found one contract-related complaint filed against the company’s former name of Five Star Merchant Services (this complaint did not name any specific figures) and one complaint filed against TransGlobal regarding a $200 fee charged in the first month of service (mentioned elsewhere in this review). If you have any information regarding the standard TransGlobal Payment Systems contract at this time, please share it in the comment section of this review. For now, the company seems to offer neither the cheapest pricing available nor the most expensive.

We also encourage business owners to check out our list of the providers of the best merchant services.

TransGlobal Payment Systems Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Item Result
Uses Independent Resellers Yes
Telemarketing Likely
Misleading Marketing No
Discloses All Important Terms No

Outside Sales Team

TransGlobal appears to utilize independent sales agents and ISOs to market its services. This practice is common within the credit card processing industry and is usually a contributing factor to high complaint totals against a company, and there are few publicly listed negative TransGlobal reviews. One found in the comment section below describes deception by the company’s sales agents. The client in this case claims that a $200 fee was not disclosed before signing up.

This does not compare favorably to our list of best credit card processors.

No Deceptive Quotes

As a point in the company’s favor, the TransGlobal website is devoid of misleading promotions. We therefore award TransGlobal an “A” in this category. However, if you suspect that TransGlobal is sneaking hidden fees into your contract, you can double-check your monthly bill with a third-party statement audit.

Our TransGlobal Payment Systems Review Summary

Our Final Thoughts

TransGlobal Payment Systems rates as a reliable credit card processing provider according to our rating system. Although we do not have access to specific contract details about the company at this time, there are only a few public complaints filed against the company and no indication that it engages in deceptive sales tactics. The company’s score may change as it establishes a larger merchant base and a reputation within the industry. For now, business owners are encouraged to compare TransGlobal’s pricing to that offered by top-rated merchant account providers.

If you found this article helpful, please share it!

Your Comments & Reviews

How Did TransGlobal Payment Systems Treat You?

4 Responses

  • Yes I would like to leave a review as I think TransGlobal is the best processor that I’ve ever used! Great Customer Service and if you open an account you will be charged monthly fee thats in the agreement that you sign. I was told if you close to call in and send a sign letter to close they will work with you. As a business owner I check my bank account everyday. Also, if you buy a machine you will be charged. I feel they are the best for the low rates and great customer service and being local and coming out to my business to train you don’t get this anymore. I give them a Five star if I could rate them.

    • Hi Suzanne,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  • Rebecca Bell

    I was charged for the last 10 months for services I did not receive. I closed my company but was still charged a monthly fee even though I had not processed one payment. I was told and I quote “ We figured if you didn’t notice you were being charged the first 2 months we figured you were ok with us billing you!” I was recovering from heart surgery!! They refused to refund me the money they stole from me. TERRIBLE customer service!! RUN.. DO NOT USE Transglobal!!

    From The Editor
    This Post Might Help: Best Merchant Accounts for Great Customer Service

  • michael collins

    Fraud. Didn’t use the machine for less then two weeks and they charged me $200.00. When calling to talk to someone they put me on hold or said they were out of the office. if you are considering using there service be careful. don’t fall for there sales tactics like i did. They are fraud and a scam. They charge to much in fees compared to others and will take money out of your account if you do not use there equipment for two weeks. Buyer beware it is a scam.

Leave a reply

Your email address will not be published. Required fields are marked *

 

Comments must contain details about your experience. Please do not use ALL CAPS. Self-promotion, marketing content, or contact information of any kind will not be published. By submitting a comment, you are agreeing to our Comment Policy

Copyright

Copyright © 2023 CardPaymentOptions.com, Inc. (Digital Fingerprint: 0d38c6720f0d78a701b74d58653af608). Getting paid to re-write this page? Click here to earn a reward.

Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided “as is,” and without warranties. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with CardPaymentOptions.com, Inc. ("CPO") in any form. The sole purpose of the material presented herein is to alert, educate, and inform readers. It is not intended as legal or financial advice. We may earn revenue if you obtain services from a provider that we recommend. See this page to learn how we support our operations.