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TransGlobal Payment Systems: Reviews & Complaints
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TransGlobal Payment Systems is a merchant account provider based in Houston, Texas. The company formerly operated under the name of Five Star Merchant Services. TransGlobal is a reseller of First Data contracts, although the company’s website lists other partners including TSYS, Global Payments, and Chase Merchant Services. The company advertises Clover and its own proprietary model of POS solutions named Trans POS.
TransGlobal Payment Systems Payment Processing
TransGlobal Payment Systems processes all major debit and credit cards for most business types. Their services include EMV card readers and swipers, POS systems, e-commerce solutions, gift and loyalty programs, and ACH and e-check processing.
Location & Ownership
Table of Contents
TransGlobal Payment Systems Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||<10|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
Low Complaint Total
There is only 1 TransGlobal Payment Systems review at this time that accuses the company of being a scam or a ripoff, and it was posted in the comment section below. This complaint claims that the company did not properly disclose a $200 fee and then was unreachable via its usual customer support channels. Other TransGlobal Payment Systems reviews mention higher-than-expected fees and difficulty canceling service. If you have your own TransGlobal Payment Systems review to make, please do so in the comments below.
TransGlobal Payment Systems Lawsuits and Fines
We have not found any outstanding class-action lawsuits or FTC complaints filed against TransGlobal Payment Systems. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
TransGlobal Payment Systems Customer Support Options
TransGlobal offers phone and email customer support to all clients, which is the minimum level of service we expect of top-rated payment processors for great customer service. Since TransGlobal is partnered with multiple payment processors, it is possible that the company’s customer service is outsourced to some degree, which would result in complaints being filed against the larger companies rather than TransGlobal. In the absence of any evidence that this is occurring, we have awarded the company an “A” rating for the time being.
TransGlobal Payment Systems Customer Service Numbers
- (866) 808-2241 – Toll-Free Customer Support
- (713) 243-0000 – Local Office
Other Support Options
- Customer support form
- Customer service email address at [email protected]
TransGlobal Payment Systems Online Ratings
Here's How They Rate Online
Clean Complaint Record
TransGlobal currently has an “A+” rating with the Better Business Bureau and has been accredited since March 2015. The company is showing 0 BBB complaints in the last 36 months. It is also not showing any informal reviews on its profile, although it should be noted that these reviews are not subject to verification by the BBB.
An “A” Performance
Given the company’s clean complaint record, we agree with the BBB’s rating at this time. However, clients should note that there are good reasons to be skeptical of the BBB’s rating system.
TransGlobal Payment Systems Fees, Rates & Costs
A Closer Look at The Contract
|Monthly & Annual Fees||Yes|
|Processing Rates||1.00% - 4.99%|
Variable Contract Terms
There is no specific information available regarding the standard TransGlobal contract at this time, but the company’s partnerships with various large processors makes it likely that it can offer a First Data, Global Payments, TSYS, or Chase Paymentech contract. The pricing and fees available through these providers can vary greatly depending on a merchant’s size, business type, and time in business, as well as the agent setting up the account. Generally speaking, the standard contract terms provided through these companies will be multiyear terms with variable early termination fees (ETFs) and potential PCI Compliance fees.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, TransGlobal Payment Systems also dedicates a portion of its website to advertising its virtual terminal and payment gateway services. However, pricing is not disclosed on either of those services. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.
Level 2 and Level 3 Processing Services
In addition to its traditional merchant services, TransGlobal Payment Systems also advertises that it provides Level 2 and Level 3 processing for B3B and B2G transactions. Level 2 and level 3 processing rely upon different interchange rates than traditional consumer credit transactions. Accommodating those rates requires different payment processing technology from a merchant account provider to transmit the amount of data required to facilitate the transactions. These services are reserved for B2B and B2G purchases that utilize corporate credit cards.
Few Contract Complaints
We’ve found one contract-related complaint filed against the company’s former name of Five Star Merchant Services (this complaint did not name any specific figures) and one complaint filed against TransGlobal regarding a $200 fee charged in the first month of service (mentioned elsewhere in this review). If you have any information regarding the standard TransGlobal Payment Systems contract at this time, please share it in the comment section of this review. For now, the company seems to offer neither the cheapest pricing available nor the most expensive.
We also encourage business owners to check out our list of the providers of the best merchant services.
TransGlobal Payment Systems Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Uses Independent Resellers||Yes|
|Discloses All Important Terms||No|
Outside Sales Team
TransGlobal appears to utilize independent sales agents and ISOs to market its services. This practice is common within the credit card processing industry and is usually a contributing factor to high complaint totals against a company, and there are few publicly listed negative TransGlobal reviews. One found in the comment section below describes deception by the company’s sales agents. The client in this case claims that a $200 fee was not disclosed before signing up.
This does not compare favorably to our list of best credit card processors.
No Deceptive Quotes
As a point in the company’s favor, the TransGlobal website is devoid of misleading promotions. We therefore award TransGlobal an “A” in this category. However, if you suspect that TransGlobal is sneaking hidden fees into your contract, you can double-check your monthly bill with a third-party statement audit.
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