TransGlobal Payment Systems Reviews & Complaints

TransGlobal Payment System
4.5
full star full star full star full star empty star

How did they treat you? ▼

Pros & Cons
Pros: Cons:
Online reporting capabilities. Some non-disclosed fees reported.
Low processing fees. No disclosed pricing online.
Secure payment platform. Independent sales agents used.
Various payment technologies. Few complaints, but some exist.
Next day funding. Not cheapest, not most expensive.
24/7 customer support. Limited public contract details.

Company Overview

TransGlobal Payment Systems is a merchant account provider based in Houston, Texas. The company formerly operated under the name of Five Star Merchant Services. TransGlobal is a reseller of First Data contracts, although the company's website lists other partners including TSYS, Global Payments, and Chase Merchant Services. The company advertises Clover and its own proprietary model of POS solutions named Trans POS.

TransGlobal Payment Systems Payment Processing

TransGlobal Payment Systems processes all major debit and credit cards for most business types. Their services include EMV card readers and swipers, POS systems, e-commerce solutions, gift and loyalty programs, and ACH and e-check processing.

TransGlobal Payment Systems Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A
Recent Lwsuits No

Low Complaint Total

Our search reveals a limited number of TransGlobal Payment Systems reviews. One particular review, found in the comments below, labels the company as a scam or ripoff, citing undisclosed fees of $200 and difficulty in reaching customer support. Other reviews for TransGlobal Payment Systems occasionally mention unexpected higher fees and challenges in canceling services. Your experiences and feedback about TransGlobal Payment Systems are valuable; please feel free to share them in the comments section below.

TransGlobal Payment Systems Lawsuits and Fines

We have not identified any outstanding class-action lawsuits or Federal Trade Commission (FTC) complaints against TransGlobal Payment Systems. Clients who prefer a non-litigious method for addressing issues with the company are advised to report their concerns to relevant supervisory organizations.

TransGlobal Payment Systems Customer Support Options

TransGlobal provides standard customer support through phone and email, which aligns with the basic expectations from top-rated payment processors recognized for excellent customer service. Given TransGlobal’s partnerships with multiple payment processors, there is a possibility that customer service might be partially outsourced, potentially leading to complaints being directed more towards these larger entities rather than TransGlobal. In the absence of definitive evidence of such outsourcing, we currently award TransGlobal an “A” rating for their customer support.

TransGlobal Payment Systems Customer Service Numbers

  • (866) 808-2241 – Toll-Free Customer Support
  • (713) 243-0000 – Local Office

Other Support Options

TransGlobal Payment Systems Online Ratings

Here's How They Rate Online

Online Ratings Summary
BBB Reports 0

Clean Complaint Record

TransGlobal currently has an “A+” rating with the Better Business Bureau and has been accredited since March 2015. The company is showing 0 BBB complaints in the last 36 months. It is also not showing any informal reviews on its profile, although it should be noted that these reviews are not subject to verification by the BBB.

An “A” Performance

Given the company’s clean complaint record, we agree with the BBB’s rating at this time. However, clients should note that there are good reasons to be skeptical of the BBB’s rating system.

TransGlobal Payment Systems Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties Yes
Monthly & Annual Fees Yes
Processing Rates 1.00% - 4.99%
Equipment Leasing Yes

Variable Contract Terms

The specifics of the standard TransGlobal contract are not publicly detailed, yet the company’s affiliations with notable processors like First Data, Global Payments, TSYS, and Chase Paymentech suggest a range of possible contract conditions. These conditions often depend on factors such as the merchant’s business scale, industry, operational history, and the agent managing the account setup. Typically, contracts through these processors involve multi-year commitments, with varying early termination fees (ETFs) and possible PCI Compliance fees.

Virtual Terminal and Payment Gateway Pricing

TransGlobal Payment Systems also showcases its virtual terminal and payment gateway solutions, though specific pricing details remain undisclosed. It is common for these e-commerce services to include additional charges such as gateway fees, technical support fees, batch fees, and extra transaction fees.

Level 2 and Level 3 Processing Services

TransGlobal Payment Systems extends its offerings to include Level 2 and Level 3 processing for B2B and B2G transactions. These services cater to corporate credit card transactions, utilizing specialized interchange rates and requiring advanced payment processing technology to handle the extensive data necessary for these types of transactions.

Feedback on Contract Complaints

There are limited complaints related to contract terms associated with TransGlobal, with one referencing a $200 fee charged during the first month of service under the company’s previous name, Five Star Merchant Services. Merchants considering TransGlobal should weigh these considerations while also seeking the most competitive rates. Sharing experiences or detailed information regarding TransGlobal’s contracts can provide valuable insights to others in the comment section below.

For broader options, business owners are encouraged to explore our selection of the top merchant services providers.

TransGlobal Payment Systems Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers Yes
Telemarketing Likely
Misleading Marketing No
Discloses All Important Terms No

Outside Sales Team

TransGlobal appears to utilize independent sales agents and ISOs to market its services. This practice is common within the credit card processing industry and is usually a contributing factor to high complaint totals against a company, and there are few publicly listed negative TransGlobal reviews. One found in the comment section below describes deception by the company’s sales agents. The client in this case claims that a $200 fee was not disclosed before signing up.

This does not compare favorably to our list of best credit card processors.

No Deceptive Quotes

As a point in the company’s favor, the TransGlobal website is devoid of misleading promotions. We therefore award TransGlobal an “A” in this category. However, if you suspect that TransGlobal is sneaking hidden fees into your contract, you can double-check your monthly bill with a third-party statement audit.

Our TransGlobal Payment Systems Review Summary

Our Final Thoughts

TransGlobal Payment Systems rates as a reliable credit card processing provider according to our rating system. Although specific contract details are currently unavailable, the company has only a few public complaints and shows no signs of engaging in deceptive sales tactics. As TransGlobal continues to grow its merchant base and establish a stronger reputation within the industry, its score may change.

We advise business owners to compare TransGlobal’s pricing and services with those offered by top-rated merchant account providers. By thoroughly evaluating multiple options, businesses can ensure they select the most cost-effective and suitable credit card processing solution for their needs. This careful approach will help businesses make informed decisions that align with their financial goals and operational requirements, ultimately securing a reliable and efficient payment processing partner.

Location & Ownership

TransGlobal is a registered ISO/MSP of Wells Fargo Bank, N.A., Concord, California, with headquarters at 2600 S Gessner Rd #504, Houston, Texas, 77063. Shuaib Bombaywala is the CEO of TransGlobal.

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Which is Most Important for You?

If you had to pick one, which quality would you say will be the most important with your next credit card processor? Tap or click your selection to register your vote:

  1. Low Transaction Fees
  2. No Monthly Fees
  3. No Contract
  4. Reliable Customer Support
  5. Quick Signup

Testimonials & Complaints

How Did TransGlobal Payment Systems Treat You?

4 User Reviews

  • Suzanne B.

    Yes I would like to leave a review as I think TransGlobal is the best processor that I’ve ever used! Great Customer Service and if you open an account you will be charged monthly fee thats in the agreement that you sign. I was told if you close to call in and send a sign letter to close they will work with you. As a business owner I check my bank account everyday. Also, if you buy a machine you will be charged. I feel they are the best for the low rates and great customer service and being local and coming out to my business to train you don’t get this anymore. I give them a Five star if I could rate them.

  • Rebecca Bell

    I was charged for the last 10 months for services I did not receive. I closed my company but was still charged a monthly fee even though I had not processed one payment. I was told and I quote “ We figured if you didn’t notice you were being charged the first 2 months we figured you were ok with us billing you!” I was recovering from heart surgery!! They refused to refund me the money they stole from me. TERRIBLE customer service!! RUN.. DO NOT USE Transglobal!!

    From The Editor
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  • michael collins

    Fraud. Didn’t use the machine for less then two weeks and they charged me $200.00. When calling to talk to someone they put me on hold or said they were out of the office. if you are considering using there service be careful. don’t fall for there sales tactics like i did. They are fraud and a scam. They charge to much in fees compared to others and will take money out of your account if you do not use there equipment for two weeks. Buyer beware it is a scam.

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