Menexis Overall Rating
Review Updated: 12/5/2011
Rating Criteria | Find a Processor | Get Instant Rate Quotes | Write a Review
Menexis Review
Menexis (menexis.com) is a company that primarily provides ACH/check processing services and is a reseller/distributor of First Data merchant accounts.
Pros & Cons Summary
In my original review of Menexis I was unable to determine a few important factors about the company’s merchant account practices because they were not disclosed on its website. I was also concerned about the rates Menexis was quoting because they seemed unrealistic and cautioned readers to thoroughly research Menexis before signing up with them. I was subsequently contacted by James Freeman, who is the owner, and sent the following email:
————————-
Hi Philip;
I’m writing you in regard to the blog post review you did of our company Menexis on your website: cardpaymentoptions.com.
Just so you know, our main line of business is ACH/Check Processing. As Far as Credit Cards Processing is concern, we do very little of it and are just independent brokers utilizing the First Data Platform.
Yesterday we had a potential client who was looking for ACH/Check Processing services now telling us today they are no longer considering doing business with us because they read your blog post. We had no clue you had written a review about our company. If you had contacted us, I would have been more than happy to provide you with the necessary information you are looking for to assist you in writing the review. Even though you may not see the harm a blog post does to a small business (especially in these economic times), this certainly has caused us to lose a potential customer who came across your posting.
I’m not asking you to remove the review you did but you may want to clarify that we are not a Processor of Credit Cards, we use First Data processing platform like every other Merchant Service Provider in this business so we don’t need to be PCI DSS Compliant. We are not required to be registered with Visa/Mastercard as an independent broker using First Data.
We offer what’s called Interchange Pass Through Rate at 1%. I’ve attached our rate sheet in this email for you. We explain this to our customers looking for credit card processing before they submit an application about the 1% pass through rate. A pass through rate is the lowest rate a merchant can pay in the industry, even though due to interchange a retailer may not always pay the quoted pass through rate on transactions depending on the type of card they accept and how that transaction is processed. We especially have to explain this to our ecommerce merchants in a card not present environment.
We are located at:
6400 Laurel Canyon Blvd.North Hollywood, CA 91606
If you want to stop by to authenticate your review, please do so but this is not fair to us for you to mention that we may not be located at this address without verifying this for yourself.
The only accurate information on the review is our BBB accreditation date. We’ve been in business since 2004 and never registered with the BBB until this month.
I hope my email finds you well. I’m writing this in good spirit for you to have accurate info about our company.
thx
James Freeman
—————————-
This email, along with a few others, helped to clarify the concerns I had with Menexis and I now believe the company to be trustworthy and in good standing.
As of the update of this review, the Better Business Bureau (BBB) awarding Menexis is an “A+” rating with no complaints filed.
Be sure to leave your review of Menexis in the comment section below.
Featured Provider:
Merchant Warehouse (866) 460-5538
Review | Website
- Check Our Recommended Processors
- Compare Processor Rates & Fees
- How to Avoid Scams, High Fees and Long Contracts
- Get Help From an Expert
Recent Comments