Phoenix Payments Review


Overall Rating Breakdown
Sales & Marketing Tactics
Costs & Contract Terms
Complaints & Service
BBB Rating

Phoenix Payments


Last Updated: February 4, 2014
Top Processors | Get Rate Quotes | Write a Phoenix Payments Review


Phoenix Payments Overview

Phoenix Payments Logo

Phoenix Payments Logo

Phoenix Payments (phoenixpayments.com) is a merchant account provider headquartered in Tempe, Arizona. The company offers U.S. merchants electronic solutions for processing credit and debit cards, ACH payments, and payroll. Phoenix Payments also provides an integrated payment gateway and developer API. Phoenix Payment Systems also operates under the name of Electronic Payment Exchange. Phoenix Payments is a registered ISO/MSP of Synovus Bank in Columbus, Georgia. The company’s website does not list an address, but its DBA of Electronic Payment Exchange is located at 1201 N. Market Street, Suite 701, Wilmington, Delaware 19801.

Phoenix Payments Sales & Marketing Tactics | A+

Phoenix Payments appears to employ independent sales agents, ISOs, and resellers to market its services. This hiring practice is common within the credit card processing industry, and it can often lead to an elevated complaint rate for a company. In this case, however, we are unable to locate any negative Phoenix Payments reviews that accuse the company’s sales agents of unethical conduct. Additionally, the company’s website does not appear to engage in any deceptive advertising strategies.

Phoenix Payments Costs & Contract Terms | A

There is very little information available about the standard Phoenix Payments contract at this time. It is likely that both Phoenix Payments and Electronic Payment Exchange are ISOs of a larger payment processor, but the identity of this processor is unknown. We are currently unable to locate any specific complaints about the company’s contract terms, which indicates that merchants are generally satisfied with the service they are receiving from Phoenix Payments. If you have any knowledge of the standard Phoenix Payments contract, please leave that information in the comment section of this review.

Phoenix Payments Complaints & Service | A+

As of this update, we are unable to locate any Phoenix Payments complaints that accuse the company of being a scam or a ripoff. In fact, the company is showing zero total reviews across all consumer protection websites at this time. A total lack of complaints is generally a strong indicator that a company employs a capable and available customer service team. Electronic Payment Exchange also does not show any complaints online. Given this low complaint volume, we are awarding Phoenix Payments an “A+” rating at this time.

Phoenix Payments BBB Report | A (CPO Adjusted)

As of this review, Phoenix Payments is not listed with the Better Business Bureau (BBB). Its alternate business name, Electronic Payment Exchange, does have a BBB profile. Electronic Payment Exchange is showing an “A-” rating despite zero complaints filed in the last three years. The BBB cites a lack of information about the company as the primary factor lowering its score. Given the company’s spotless complaint record, we have slightly adjusted the BBB’s grade to an “A” for the purposes of this review.

Bottom Line

Phoenix Payments rates as a reliable merchant services provider according to our rating system. There is very little information available about the company at this time, but it has a low complaint volume across all consumer protection websites. Its alternate business name, Electronic Payment Exchange, has zero complaints with the BBB. Even when dealing with highly rated payment processors, merchants are encouraged to carefully read their contracts.

Leave your review of Phoenix Payments in the comment section below:


Phoenix Payments Review

Rated 4.75 Out of 5 Stars
Reviewed by Phillip Parker
Reviewed on 2014-02-04 12:10:06

UPDATED: Feb 4, 2014 – As of this update, we are unable to locate any Phoenix Payments negative reviews that accuse the company of being a scam or a ripoff… Phoenix Payments (phoenixpayments.com) rates as a reliable merchant services provider according to our rating system… Learn more in this Phoenix Payments review.

 

Top Rated General Use Processors (Retail, Service, E-Commerce, etc)
View Website See Review View Website See Review
Top Rated Mobile Processing Apps (iPhone, Android, etc.)
View Website View Website See Review

See All Best Rated Processors

Top Rated General Use Processors (Retail, Service, E-Commerce, etc)
View Website See Review View Website See Review
Top Rated Mobile Processing Apps (iPhone, Android, etc.)
View Website See Review View Website

See All Best Rated Processors

-OR-

Find Your Merchant Account Match



Getting paid to re-write this page? Click here to earn a reward.

Copyright © CardPaymentOptions.com (Digital Fingerprint: 0d38c6720f0d78a701b74d58653af608)

About the author

Phillip Parker

Phillip Parker is a former merchant services agent turned small business advocate and the author of "Fee Sweep," which teaches merchants how to dramatically lower their processing rates, eliminate junk fees, and avoid fine-print scams. He founded CardPaymentOptions.com to help merchants enact positive change in the credit card processing industry.



 
Phillip can help you find an ethical and honest processor that will offer you great rates. Click here to request a free provider consultation.

Permanent link to this article: http://www.cardpaymentoptions.com/credit-card-processors/phoenix-payments/

Leave a Reply

Your email address will not be published. Required fields are marked *