PaymentPop Rating for Ascentium Capital
Negative Feedback
Do not use this company. They are robbing us with late fees on invoices we haven’t even received. When we called about this, the customer service rep wouldn’t let us talk, insulted us, told us to pay before receiving the invoice, called us irrational for wanting his name and to speak to a manager and blamed it on us. They are unethical and we will be going directly to Keep Truckin regarding this as KT uses Ascentium to collect their monthly payments. If you use this company – don’t. Get away as fast as you can. THEY ARE SCAMMING CUSTOMERS THROUGHOUT THE COUNTRY.
Positive Feedback
There are no positive reviews published about Ascentium Capital on the PaymentPop website.
Ascentium Capital BBB Rating
Ascentium Capital, a division of Regions Bank, has an average customer review rating of 4.42/5 stars on the Better Business Bureau (BBB) website, based on 55 customer reviews. The company has been accredited since February 1, 2015, and has been in business for 12 years. There are 98 customer complaints filed against Ascentium Capital, with 41 complaints closed in the last 3 years and 6 complaints closed in the last 12 months. Common themes in the complaints include issues with products or services, and difficulties in communication with the company.
Negative Feedback
Worst bank I have ever financed with, took them almost 4 months to send me my paperwork so I could register my trailer, now the trailer is paid off, they sat 24 to 48 hours for them to release the title, it’s been over that and they have no update on when my title will be shipped, they were quick to finance me and take my money, also gave me false information before I signed the paper work, I went to pay it off and there was extra fees applied., I contacted Cody Nestor about my title and have not heard back from him either, I would not recommend this bank to anyone. Very unprofessional. GO ELSEWHERE. Not worth the stress, I’ve asked for a manager multiple times and I keep getting voicemails. This company is terrible
Positive Feedback
Easy, fast, professional. Highly recommended whether you are a new business or well established.
Trustpilot Rating for Ascentium Capital
Ascentium Capital has an average customer review rating of 2.9 stars on Trustpilot based on 2 customer reviews. Both reviews are negative, with no positive feedback. Common themes in the reviews include allegations of fraudulent business practices, poor customer service, and issues with contract cancellations.
Negative Feedback
I wouldn’t wish dealing with this company to my worst enemy, when I say they are the absolute worst and most greedy, manipulative company I have dealt with I mean it. I called reps multiple times to cancel my account and they would give me the run-around or gaslight me telling me they couldn’t cancel the account or I had to pay fees to get out of an already expired contract! Months after my contract was expired the company continued to charge me even though the contract was never renewed! Never made an attempt to so much as telling me that they needed the equipment returned and when they want it back all shipping fees on your dime! Terrible customer service, terrible company, would not recommend, STAY AWAY!!
Positive Feedback
There are no positive reviews published about Ascentium Capital on the Trustpilot website.
Google Rating for Ascentium Capital
Ascentium Capital has a 3.4 out of 5 star rating based on 480 user reviews on Google.
Positive Feedback
Ascentium was an absolute pleasure to work with on our most recent equipment acquisition! Their representatives treated us like family and always shared full detail in every step of the process. Highly recommend!
Negative Feedback
This company is the worst. They are unprofessional, their products are horrible and they’re inconsiderate of their loyal customers. Their representatives sounds like they are hired off the street with no experience in dealing with people and have no desire to work or speak with customers. All they do is transfer information and provide no real feedback. Whoever is doing the actual work behind the scenes, has no consideration for the relationship between them and their business customers. After 4 years of paying a compounded interest rate loan, they would not consider the most minimal discount on a pay-off that would put a the money in their account a year ahead of time. I wired the pay-off anyhow because I wanted to end my relationship with them and then they sat on the wire. I emailed them confirmation of the wire and called them and they said they will get to it when they get to the emails and then will let their finance department know and then they will check for the wire. No expectation of when that would occur when the money had already been sent! They are ridiculous. I will never do business with them again and I hope anyone who reads this does not do business with them either.
Yelp Rating for Ascentium Capital
Ascentium Capital has a 1.2 out of 5 star rating based on 127 user reviews on Yelp.
Positive Feedback
Every one has been extremely helpful throughout the whole process of leasing my equipment. Including any questions about the process and making changes when needed!
Negative Feedback
A one-star review on this company is being generous. Read your contract very carefully and be aware that canceling the lease even after you fulfill the terms of the contract is very very difficult .
PissedConsumer Rating Analysis
Ascentium Capital has a 1.0-star rating based on 40 customer reviews on the PissedConsumer website. The common themes in these reviews include dissatisfaction with business practices, issues with lease agreements, and problems with customer service.
Negative Feedback
As a small female-owned business, I needed to get financing assistance and was directed to Ascentium by one of my medical sales reps in order to purchase a medical device from his company. They approved my loan and account, and I was repaying it monthly. However, when I noticed that they had not sent my annual tax forms for the interest paid, I tried to contact their client services. No one responded to my calls or emails, and I could not access any information on my online account portal as it did not provide the yearly interest paid or monthly statements with the information. They also refuse to provide me with my original loan information, and there is no way to access this online. I have tried for over 3 months to retrieve this information and have been unable to resolve the situation.
– Review from April 20, 2023
My mother, a 65-year-old woman, used their services briefly. Ascentium Capital proceeded to take money directly from her account for 6 months after the services were canceled. Ascentium Capital was contacted multiple times and continued to steal money for a service they were not providing. I am currently in the process of seeking legal action against the company for fraud and theft.
– Review from October 21, 2022
Positive Feedback
There are no positive reviews published about Ascentium Capital on the PissedConsumer website.
Source: PissedConsumer
