C&H Financial Services 2023: Reviews & Complaints
(855) 600-2437 Company Overview
Founded in 2008, C&H Financial Services is a merchant account provider that serves most standard-risk business types in the United States. The company is a reseller of First Data (now Fiserv), Priority Payment Systems, and Merrick Bank. C&H was founded by a former divisional president of Unified Payments and co-founder of Process Pink and Money Movers of America, but it is unclear whether the company is still affiliated with these organizations. In 2015, the company acquired Regal Payment Systems.
In 2023, C&H Financial Services was purchased by Priority. It appears that Priority is absorbing C&H Financial Services, and we will keep you updated as more information comes out.
C&H Financial Services Payment Processing
C&H Financial Services processes all major debit and credit cards for most business types. Their services include EMV card readers and swipers, POS solutions, wireless solutions, access to payment gateways, cash discounts, gift and loyalty programs, ACH and e-check processing, chargeback management, and digital concierge solutions.
Point of Sale Solutions by C&H Financial Services
The company offers point-of-sale (POS) solutions. POS systems help businesses in managing sales, inventory, and customer relationships.
Merchant Cash Advances by C&H Financial Services
Another service provided by C&H Financial Services is merchant cash advances. This is a form of business financing, where a business sells a portion of its future sales in return for immediate cash.
Check Processing Services
C&H Financial Services provides check processing services. This enables businesses to accept and process paper checks electronically, which can help reduce the risk of fraud and returned checks.
Gift and Loyalty Card Programs
C&H Financial Services offers gift and loyalty card programs. These can help businesses attract new customers, retain existing ones, and increase overall sales.
Location & Ownership
C&H Financial Services is a registered ISO/MSP of Esquire Bank, N.A.; of Wells Fargo Bank N.A., Concord, CA; of Synovus Bank, Columbus, GA.; and of Woodforest National Bank, N.A., The Woodlands, TX. The company is headquartered at 1 Westbrook Corporate Center, Suite 300, Westchester, Illinois 60154-6596. Anthony Holder is the CEO of C&H Financial Services.
Table of Contents
- Costs & Contract: Offers a three-year contract with…
- Complaints & Service: Complaints number fewer than 10 on…
- BBB Rating: Currently has an “A-” rating with the Better Business Bureau and has…
- Sales & Marketing: Hires hire independent sales agents and has received…
C&H Financial Services Customer Reviews
Here's What Their Clients Say
| Item | Result |
|---|---|
| Total Online Complaints | <10 |
| Live Customer Support | No |
| Most Common Complaint | N/A |
| Recent Lawsuits | Yes |
Low Complaint Total
We are currently able to locate a handful of negative C&H Financial Services reviews, none of which accuse the company of being a ripoff or a scam. These C&H Financial Services reviews mention unprofessional sales conduct, higher-than-expected fees, large early termination fees, poor customer service, and a negative internal environment for sales contractors. There is no consistent theme to the C&H Financial Services complaints, which may indicate that a few of these complaints are isolated incidents. If you have your own C&H Financial Services review to make, please do so below.
C&H Financial Services Lawsuits and Fines
In 2023, C&H Financial Services was sued over alleged incorrect bookkeeping resulting in financial issues for a client. The lawsuit is currently pending. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
C&H Financial Services Customer Support Options
The C&H Financial Services website lists a phone number, but it is unclear what level of customer service this provides.
C&H Financial Services Customer Service Number
- (855) 600-2437 – Toll-Free Customer Support
We will award C&H Financial Services an “A” rating in this category due to its low complaint total, but the company’s current customer support options do not qualify it as a top-rated customer service processor.
C&H Financial Services Online Ratings
Here's How They Rate Online
| Item | Result |
|---|---|
| BBB Reports | 2 |
Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.
Under 5 Complaints
C&H Financial Services currently has an “A-” rating with the Better Business Bureau and is not BBB-accredited. The company has received 2 total complaints in the past 36 months.
What Merchants Say
C&H Financial Services has also received 1 informal review on its BBB profile, which was positive. A previous negative review described sudden debits from the client’s bank account:
HORRIBLE CUSTOMER SERVICE. They made a mistake over a period of 6 monthes and deostied money onto my account. Then with no notice or offer to fix it gradually they debited it all from my business bank account ALL AT ONE TIME….causing payments to bounce and credit ttooo look horrible….OVER 400 in NSF fee’s, then the following month they did it again…… This is the financial company tht Sprts engine websie uses BE VERY CAREFUL…..do not recommend
Clients who are experiencing bank account abuse can halt the payments by canceling their merchant account immediately.
A “B” Performance
In light of the company’s complaint total and resolution ratio, we have slightly adjusted the BBB’s rating to a “B”.
C&H Financial Services Fees, Rates & Costs
A Closer Look at The Contract
| Item | Result | >
|---|---|
| Cancellation Penalties | Yes |
| Monthly & Annual Fees | Yes |
| Processing Rates | 1.00% - 4.99% |
| Equipment Leasing | Yes |
Three-Year Contract
The C&H Financial Services First Data Program Guide, TSYS Program Guide, and Esquire Bank Program Guide each reflect the variable pricing structure of the company. The First Data (Fiserv)-backed C&H Financial Services contract includes an equipment lease through First Data Global Leasing. We are unable to locate any specific information regarding C&H’s transaction fees and recurring fees, so clients should be prepared for some variation in these costs. The company also offers a cash discount pricing program that has the potential to offset all of a business’ fees, but this is achieved by passing those fees directly to customers.
Industry-Average Terms
We are currently able to locate a few C&H Financial Services complaints that mention high early termination fees and unexpected costs. When coupled with the company’s standard First Data (Fiserv) contract terms, these complaints do not suggest that the company’s pricing can compete with the cheapest merchant accounts.
We also encourage business owners to check out our list of the providers of the best merchant accounts.
C&H Financial Services Employee Reviews & Sales Tacitcs
Should You Work For Them?
| Item | Result |
|---|---|
| Uses Independent Resellers | Yes |
| Telemarketing | Likely |
| Misleading Marketing | No |
| Discloses All Important Terms | No |
Inside/Outside Sales Team
C&H Financial Services appears to rely on an in-house sales staff, strategic partnerships, and independently contracted sales agents to market its services. The use of independent sales agents is commonly linked to elevated complaint rates in the credit card processing industry, and it appears to have generated a few C&H Financial Services reviews about the company’s sales staff. The issues reported include high-pressure sales tactics, misrepresentation of contract terms, and erratic conduct from sales agents.
This does not compare favorably to our list of best credit card processors.
No Misleading Quotes
To its credit, C&H Financial Services does not appear to engage in any deceptive advertising strategies in its official materials. The company even provides some of its contract documentation on its website for public review. If you suspect that you are being charged undisclosed C&H Financial Services fees, we recommend seeking a third-party statement audit to eliminate hidden charges.
Our C&H Financial Services Review Summary
Our Final Thoughts
According to all available information, C&H Financial Services rates as an above-average credit card processing provider. The company’s contract terms appear to be about standard for the industry, and its complaint record suggests that there are some minor issues with its customer service team. Business owners may be able to obtain a better deal by working with a top-rated merchant account provider.
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Matthew Kathleen
I’ve been in business for many years, and I must say that partnering with C&H Financial Services has been a game-changer for me. These folks really know their stuff!
From the moment I reached out to them, I could tell they were different. Their team was incredibly responsive and took the time to understand my unique payment processing needs. They didn’t try to sell me a one-size-fits-all solution, but instead, offered a tailored approach that perfectly aligned with my business.
C&H’s platform is a breeze to use. I’m not the most tech-savvy person, but their system is so intuitive that I had it up and running in no time. I can process transactions, manage customer data, and generate reports without any hassle. It has definitely streamlined my operations and saved me precious time.
When it comes to pricing, C&H is refreshingly transparent. No hidden fees or surprises. Their rates are competitive, and they lay everything out upfront, which I appreciate. It’s nice to work with a company that values honesty and doesn’t try to nickel and dime you.
But what really sets C&H apart is their outstanding customer service. Whenever I’ve had a question or needed support, they’ve been there for me, day or night. Their team is friendly, knowledgeable, and genuinely cares about my business’s success. It’s like having a reliable partner by your side.
Security is paramount in today’s digital world, and C&H takes it seriously. I feel confident knowing that my customers’ data is protected with their state-of-the-art security measures. It’s one less thing to worry about in my day-to-day operations.
Switching to C&H Financial Services has been one of the best decisions I’ve made for my business. They’ve not only improved my payment processing but also provided me with the peace of mind that comes with knowing I’m in good hands. If you’re looking for a professional yet approachable payment processing partner, I wholeheartedly recommend C&H Financial Services. They’ve earned my trust, and I’m sure they’ll exceed your expectations too.