EMC2 Billing 2023: Card Processing Reviews & Complaints
Company Overview
Founded in 2005, EMC2 Billing, (formerly known as EMC Payments), is a merchant account provider that specializes in card-not-present, high-risk, and international payment processing. The company is based in the United States but claims to have established operations in Germany and England in order to better serve European merchants.
EMC2 Billing Payment Processing
EMC2 Billing processes all major debit and credit cards for high-risk businesses. Their services are not listed on their website, but it is likely they provide e-commerce solutions.
Location & Ownership
EMC2 Billing is headquartered at 20058 Ventura Blvd. #199, Woodland Hills, California 91364, and does not publicly list its banking partners. Greg Berard is the CEO of the company.
Table of Contents
- Costs & Contract: Offers variable pricing according to each merchant’s business type…
- Complaints & Service: Complaints number fewer than 10 on…
- BBB Rating: Currently has no rating with the Better Business Bureau and has received…
- Sales & Marketing: Does not appear to hire independent sales agents and has not…
EMC2 Billing Customer Reviews
Here's What Their Clients Say
| Item | Result |
|---|---|
| Total Online Complaints | <10 |
| Live Customer Support | No |
| Most Common Complaint | N/A |
| Recent Lawsuits | No |
No Public Complaints
We are currently unable to locate any EMC2 Billing reviews that accuse the company of being a ripoff or a scam. In fact, the credit card processor is showing no complaints or reviews whatsoever across various consumer protection websites. This seems to indicate that EMC2 Billing employs a proactive and available customer support team. If you have your own EMC2 Billing review to make, please do so in the comments below
EMC2 Billing Lawsuits and Fines
We have not found any outstanding class-action lawsuits or FTC complaints filed against EMC2 Billing. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
EMC2 Billing Customer Service Options
The EMC2 Billing website does not appear to list any dedicated customer support contact information. This may be due to the fact that the company works with many partner banks in various countries, which necessitates multiple customer support centers. We will award EMC2 Billing an “A” rating in this category, but the company’s current customer support options do not qualify it as a top-rated customer service processor.
EMC2 Billing Online Ratings
Here's How They Rate Online
No BBB Complaints
EMC2 Billing is listed with the Better Business Bureau as “EMC2 Billing” and has not been accredited business by the Better Business Bureau. As of this review, the company has no rating with the BBB and has not had any complaints filed against it in the last 36 months.
An “A” Performance Overall
Given the company’s clean complaint record and resolution ratio, we agree with the BBB’s rating. Business owners should still be aware that there are good reasons to be skeptical of the BBB’s reviews.
EMC2 Billing Fees, Rates & Costs
A Closer Look at The Contract
| Item | Result | >
|---|---|
| Cancellation Penalties | Variable |
| Monthly & Annual Fees | Yes |
| Processing Rates | 1.00% - 4.99%+ |
| Equipment Leasing | No |
EMC2 Billing Contract Terms
There is no publicly available information about the standard EMC2 Billing contract at this time. As a high-risk specialist, it is likely that the company customizes its pricing and terms according to each business’ type, location, and processing history. The company’s focus on e-commerce businesses strongly reduces the odds that it sells long-term equipment leases.
High Risk, High Fees
Businesses in traditionally high-risk sectors often pose a higher level of financial risk to payment processors, who in turn charge higher fees to justify their elevated risk exposure. For this reason, high-risk businesses that sign up with EMC2 Billing should be prepared to pay higher-than-average per-transaction fees. High-risk merchant accounts often come with other considerations such as cash reserves and aggressive fraud mitigation policies to reduce exposure to chargebacks.
No Red Flags
The total absence of complaints about the company’s contract terms merits an “A” in this category, but it should be noted that we are assigning this grade without any verified knowledge of specific terms. Due to the company’s high-risk focus, it is unlikely that EMC2 Billing’s contract terms are competitive with the cheapest merchant accounts. If you have any knowledge of the standard EMC2 Billing contract, please leave that information in the comment section of this review.
We also encourage business owners to check out our list of the providers of the best merchant services.
EMC2 Billing Employee Reviews & Sales Tacitcs
Should You Work For Them?
| Item | Result |
|---|---|
| Uses Independent Resellers | No |
| Telemarketing | No |
| Misleading Marketing | No |
| Discloses All Important Terms | No |
In-House Sales Team
EMC2 Billing appears to rely on its in-house sales team and traditional advertising to market its services. There is no evidence at this time indicating that the company employs independent sales agents, and we are unable to locate any EMC2 Billing reviews that report unethical behavior by the company’s sales staff.
This compares favorably to our list of best credit card processors.
No Misleading Quotes
EMC2 Billing does not appear to engage in any deceptive advertising strategies in its official materials. In fact, its website provides a limited amount of information overall, which is likely due to its focus on international and high-risk clients. If you suspect that EMC2 Billing is charging you undisclosed fees, we recommend seeking a third-party statement audit to eliminate hidden charges.
Our EMC2 Billing Review Summary
Our Final Thoughts
According to all available information, EMC2 Billing rates as a dependable credit card processing provider. There is not a lot of specific information available about the company’s sales tactics or contract terms at this time, and it is possible that the company’s rating will change once more becomes known. Even when dealing with companies that rate highly by our standards, we urge business owners to thoroughly examine the terms of any contract they are given and to compare its pricing to top-rated high-risk merchant accounts.
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How Did EMC2 Billing Treat You?2 Responses
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Aida Chiang
Since our company is researching merchant service cooperators, there are some questions about your company service.
1. Does the customer pay through 2D or 3D channels? [-2D (can the customer pay directly after entering CCV?),-3D (Mobile phone or email verification code is still required)]
2. Settlement period and settlement rate
3. Settlement process and settlement threshold？
4. What countries can collect money from? Are there any other restrictions?
5. Are there any commodity restrictions for trading?
6. What are the limit and limit times of receiving money in a single day?
Aida Chiang
Since our company is researching merchant service cooperators, there are some questions about your company service.
Could your company accept local companies or foreign companies?
What currency types are acceptable?
What payment methods are acceptable?
What is the handling fee for the collection channel?
How soon can I withdraw my money?
Please let me know if you have any questions. Thank you very much!