Overview
In this article of ExpiTrans, a merchant account provider known for its versatile payment processing solutions, we will provide a detailed overview of their services. We'll cover their extensive range of options, including POS solutions, mobile and e-commerce payment options, as well as their rates, fees, and contract terms. We'll also examine common complaints and industry ratings to give you a balanced perspective on ExpiTrans in the competitive payment processing market.
We'll look at ExpiTrans' employee reviews and marketing tactics, giving potential clients and employees a clearer understanding of the company’s work environment and business practices. Additionally, we'll highlight user reviews and customer feedback, pointing out both strengths and areas of concern in ExpiTrans' services.
Our analysis includes a review of ExpiTrans' legal history, examining any lawsuits or fines that might affect their reputation. We'll evaluate their customer support options and online ratings to provide you with essential information about their reliability and responsiveness.
Finally, we'll break down ExpiTrans' fees, rates, and costs to offer a transparent view of their financial dealings. This article aims to equip you with all the necessary information to decide if ExpiTrans is the right payment processing partner for your business needs.
About ExpiTrans
Formerly known as Occent Merchant Services, ExpiTrans is a merchant account provider based in Santa Margarita, California and founded in 2003. The company's integrated payment processing partners are TSYS, First Data, Global Payments, and Chase Merchant Services.
![](https://www.cardpaymentoptions.com/wp-content/uploads/2024/07/ExpiTrans-homepage.webp)
ExpiTrans Products and Services
Payment Processing
ExpiTrans handles payment processing for all major debit and credit cards, serving a wide range of business types.
Point of Sale Solutions
ExpiTrans provides Point of Sale (POS) systems that integrate hardware and software to facilitate efficient payment processing at physical locations. These systems help businesses manage transactions smoothly.
E-Commerce Solutions
For online businesses, ExpiTrans offers e-commerce payment gateways designed to enable secure transactions. These solutions can be customized to meet the specific needs of an online store.
Mobile Payment Solutions
ExpiTrans offers mobile payment solutions to accommodate the need for payment processing on the go. With these solutions, merchants can accept payments via smartphones and tablets.
Simon Menkes CPA
Following my review of 10/25/22, Expitrans responded to my concerns, an a mutual dialogue took place. This resulted in ExpiTrans and Sespe Suds reaching a mutual agreement that both sides feelis fair and satisfactory. I and Sespe Suds appreciate Expitrans’s willingness to respond to our concerns and to resolve matters. –Simon Menkes
Simon Menkes CPA
I apologize for creating 2 comments, but it’s important to note that my client, Sespe Suds, does not have significant chargebacks, so there was no legitimate reason that Expitrans withheld the ETF’s they did. (Please feel free to combine this with my prior comment.)
Simon Menkes CPA
I am a CPA for a company that has been victimized by Expitrans, and after numerous phone calls as well as sending emails to their customer service department, Director of Risk Management, and Director of Operations, and getting virtually no response, I have today filed with the FTC and the California Attorney General. Over a period of eight days, Expitrans continued to process my client’s credit cards but stopped sending them their money, ending up withholding $38,261.36. My client was never given an explanation and stopped processing with them. Nine months later, Expitrans returned to them $19,725.19, keeping $18,536.17 as Early Termination Fees. I would strongly suggest you look elsewhere for a company to do business with.
Michael Charls
I have had Expitrans on board for our office since 2020 initially for high risk accounts. We have used them for traditional accounts since then. At least with our office we are in control of what we do with contracts and pricing. I cannot speak for the rest of the independent agents but we’re happy and we do not have issues with customers being messed with.
Robert Gelszat
Johnathan was extremely professional and efficient.
Most helpful individual I’ve had the pleasure of working with in recent memory.
CPO
Hi Robert,
Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!
Kostas Paloumbas / Oscar Aguilar
I also wish to thank ExpiTrans for their superb technical support during the installation of our credit card processing service at Pancho’s Antojitos Mexicanos restaurant in NYC. I especially want to congratulate you on assembling a most expert tech support team which includes such pleasant and expert technicians like Johnathan S and Jackie F. Johnathan S. provided such timely and seasoned tech support that our new credit card processing system was installed and operational so seamlessly, efficiently and in a most timely manner.
Johnathan S. was so efficient and patient during the installation that we felt like an ExpiTrans premier client. He efficiently stepped us through the entire implementation process and made sure we were operational in no time. It was so pleasant to work with someone as patient as Johnathan S. since we are not tech savvy about credit card processing. No one does it better than ExpiTrans.
Cecilio Ballinas
This review expresses my utmost gratitude and respect towards the delightful customer service staff and superior tech support staff at ExpiTrans. As a new client of ExpiTrans, I want to thank your customer service staff, Darlene L. and Jackie F., for such a delightful experience in implementing your services for our Pizza Chef restaurant in NYC. The customer service staff was so delightful to deal with and they were meticulous in tending to every detail to make our transition to ExpiTrans such a pleasant experience.
Barbara Schmidt
I have found the customer service at ExpiTrans to be above par. I have worked with Matt K., Danny G., Darlene L., and James W. and have been very happy with the support they have provided.
When I call in with a question they respond quickly and are very helpful. I always receive an update on anything that is going on with my account.
This experience is much different from other processor where you call in and the support team doesn’t even know who you are or you are transferred form one department to another.
Very good and responsive personnel.
CPO
Hi Barbara,
Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!
Diana Dernehl
CRIMINALS! If I could rate 0 stars, then I would. They lied the entire time I was setting up service with them, didn’t actually know what they were doing, and then charged me for services that I didn’t sign up for! Then I had one small chargeback, and they held the entire batch for that day in addition to bouncing the small charge back, so I am out money. And now they are saying they will not release the funds for 6 months! Liars and criminals. I went back to my old company, Global Banking, and have had no problems. Please don’t do what I did and get caught up in their scam!!!
This post will help: How to Make Your Payment Processor Release Your Money
-Phillip
bryan
This company is a complete scam. I have no idea if they offer any legitimate services, but you better hope you never have a problem. They had me wait, assuring me they would refund the money they incorrectly charged, instead during that time they were making more fraudulent charges to my account, and of course never refunded anything. They are not even responding to my emails now. EXPITRANS IS A COMPLETE SCAM. EXPITRANS IS A RIPOFF. EXPITRANS SCAM SCAM SCAM EXPITRANS FRAUD
Byron
This SCAM company told me there would be no monthly fee. $166 was then pulled from my bank account. They have told me at least 20 times over the last 6 weeks that either I will be refunded or the refund is already processed or some variation. Still, I don’t have my money back. AS I’M WRITING THIS REVIEW, I SEE THAT THEY PULLED ANOTHER $160 FROM MY ACCOUNT. THIS IS AFTER I TOLD THEM TO DELETE ALL MY INFORMATION, AS I WOULD NEVER USE THEIR SERVICES.
SCAM SCAM SCAM SCAM EXPITRANS IS A SCAM COMPANY
molly
Agree with all the above. The will not stop sending statements for account maintenance…even though we cancelled their services over 2 years ago! ‘Had to block their withdrawals at the bank. I personally spoke to Scott Vickers (the owner) about this and he has done nothing. Annoying, poorly managed business.
Brian
This company does not have a 24 hour hotline and very little customer service. I’ve personally seen ill play happen at this “Company “. They lie to there employees and say they can get High Risk deals done. Which they can but only let there top guys reap the benefits. They lie to their employees and say they can get them appointments and they cannot at least not within a fashionable Timley manner. They have burned many bridges much more to come. Almost everything they say is a lie. I’ve seen companies lose thousands of dollars because they make promises they cannot keep
Jason
Expitrans is an Un organized, deceitful company. They bait and switch, they call companies saying that they are their current processor and don’t tell them till the very end. They have no tech support, no 24 hour customer service, or any customer service, they forge documents and make promises they can’t keep.