Merchant Account Solutions Reviews & Complaints

BBB Rating Analysis

Merchant Account Solutions (as POS PROS) has an average customer review rating of 2.47 stars and a rating of “A+” on the BBB site based on 39 customer reviews. Common themes in the reviews include unexpected fees, a possible hacking, and equipment issues.

Negative Feedback

Non compliant fees even though they said I was compliant. When I switched systems they continued to charge me even though I was inactive. I called them to dispute charges and they said I never filed out the closure form. I filled it out the same day and returned it. Waited a couple days to be sure it closed and to request a refund as I was told to do. On that call they said they never got my form. So they resend and I fill it out and return immediately. I wait a couple more days to ensure closure and to request refund again. Now they say the form is missing the merchant ID and they have to resend the form. I fill it out and return immediately once again. Finally after almost 2 weeks of this I get an email that it is closed but now I have been charged for 2 months of service I didn’t use. I called again after this notice to see about the refund and they said no chance of that.
– Complaint from October 27, 2022

Was looking to add a clover flex to my business. Paid 195.00 for the flex, and I was notified that the company had sent me the wrong forms that I filled out, ok no problem, but before I filled out the correct forms I had a few more questions, I attempted to contact J***** thru email and phone for 2 weeks and no response. When I did get her(2 weeks later) she kept saying she works alone, that isn’t a problem of mine. At this point I requested a refund, because it’s to late from the time I needed it. As a business owner we are all dealing with shortages, but I take care of my customers. She stated she had to notify Courtney to see about a refund. Guess what, I’ve emailed them both and called, no response and no refund yet.
– Review from March 24, 2022

Positive Feedback

Shawn went above and beyond to help our small business set up a Point of Sale (POS) system fast, and shipped us the equipment with tracking number the same day we called. He is very professional and very pleasant to talk to. He listened to us to understand business need, he explained the benefits and costs of different POS systems, and he helped us choose the best one for our business purposes. I highly recommend Shawn and his team. He is best!
– Review from November 20, 2023

Che is an amazing Tech and does an amazing job with helping out “newbies” like me! He answers all of my questions and is quick to respond to my emails as well! Bill, the advisor is great and has helped and advised the best system that works for my establishment, as well as addresses all of my questions. I’m thankful and grateful for their honesty, help and excellent customer service!
– Review from February 9, 2021

Source: BBB

Pissed Consumer Rating Analysis

Merchant Account Solutions (as POS PROS) has an average customer review rating of 1.4 stars on the Pissed Consumer site based on 4 customer reviews. Common themes in the reviews include issues with sales people and unexpected fees.

Negative Feedback

This business will promise you the world via phone and then scheme and lie when it’s time to sign up only to later hide behind ” it’s not in writing” from William Vorburger to Amber Urban we have been lied to and maliciously deceived by Pos Pros. I have 30 messages where William has refused throughout to answer questions via email to avoid accountability. Going so far as to even claim “Email Issues” phone is better when I expressed frankly & clearly what our questions and concerns were(in particular the false promises made when trying to get me on board with this company.) I was mishandled our trust and caused our business to suffer losses. The experience has been a nightmare. It had be 5 days when I noticed I was not privy to the plan and promotions promised at sign up. I called to cancel immediately only to be shuffled around, deliberately hung up on after I didn’t take their normal cast to the waste side treatment. Standing up for what is right and honest was met with disdain and condescending tones from this company and their representatives. Amber told me I’m “under contract and can not cancel unfortunately even after just 5 days” If this is the integrity they display I warn everyone PLEASE steer clear. It is unethical to promise a business services then not deliver those services and not be held accountable. If you are not giving me what I asked for we as small business owners should to be forced to continue business with you. This is a total scam and They need to be *** down immediately with these business practices.practices.Dont fall for the lies and great deals because there are vipers ready to devour here!
– Complaint from December 3, 2021

What was assured to have a non-cancellation fee agreement at only $6/mo was $6 for the first month, 3-year contract, $19.99 minimum monthly fees, or a $250 cancellation fee. I could only get it down to a 1 year contract, at at the end of that there was a year-end fee of $99. Used their service only one time before never again, as then the payment was delayed because it was “too much” for my service plan. I wasted hundreds of dollars for this mistake. I fell for it because the salesman’s email had a BBB A+ badge in the signature. I later found out that it was a lie too. Instead of owning up to their faults, I suffered the loss in fear that they would have some way to put me on a black list. I could tell of numerous other negatives with “Merchant Account Solutions”, including communication and transfers. I’ve resolved to do zero business with any non-local company that solicits me – so much is fraudulent.
– Review from July 23, 2016

Positive Feedback

There are no positive reviews published about Merchant Account Solutions on the Pissed Consumer website.

Complaints Board Rating Analysis

Merchant Account Solutions (as POS PROS) has a 3.9 rating on the Complaints Board site based on 5 customer reviews. Common themes in the reviews include issues with fees and customer service, while others praise the customer service.

Negative Feedback

Terrible services in overall. They took forever to send me the money the business made. When they did send the money, it was not even the total amount. Tried cancelling my account and they would not let me until I get my money. They kept charging me monthly fees while my money was “missing”. I felt like I was trapped and being scammed. DON’T WORK WITH THEM IT WILL STRESS YOU OUT
– Complaint from A. Hahn

Worst ever experience with Pospros. I was offered around 0.35 to 2.46% fee as per my contract which includes 2.46% for keyed in transactions and was told monthly fee wound be waived off. Another fee credit card protection and regulatory fee plus statment fee was included. Overall, I was paying aroundf 4.2 to 5.1% in fees. Tried resolving this with their team (multiple people who stopped responding during a short period of time because they left the company) and was in touch with a manager as well who offered to “revise” the contract terms at like 3.6 or 3.8% rate. I said, all I am asking is to honor the my contract terms but no, 1 year has almost passed and I am relieved that I will not renew my contract which they mentioned, would charhe me for early terimation fee if I end the contrac early. For other customer, I would say to get the contract with Clover directly, who told me in the first place to beware of third paty.
– Review from T. Padberg

Positive Feedback

Che Pascua helps Aikman Wildlife Adventure immensely. Everytime we call or email with a question, he is very happy to speak with us and always has an answer or finds a solution. We are very happy that we signed up with POSPROS because of this excellent customer service. We highly recommend Che and this company to help you with your needs. Aikman Wildlife Adventure-Management
– Review from J. Pacocha

I think that POS Pros is a great company. We have had them now for almost a year and we have had no trouble with any transactions, the fees are very reasonable, and the customer service is fantastic! Amber U. assisted me with the utmost care, promptness and professionalism anyone could ask for! I give them a huge thumbs up!
– Review from B. Schroeder