Merchant Lynx (merchantlynx.com) is a merchant account provider based in Annapolis, Maryland, with offices in Florida, Pennsylvania, New York, Illinois, and Arizona. Merchant Lynx claims to have entered the credit card processing industry in 1994, but the company’s Better Business Bureau profile reports a starting year of 2006 and we have located no complaints filed before 2005. Merchant Lynx uses iPayment for its payment processing network and First Data for its equipment leases. Merchant Lynx is a registered ISO/MSP of Wells Fargo Bank, N.A., Walnut Creek, California, with headquarters at 1997 Annapolis Exchange Pkwy, STE 440, Annapolis, Maryland 21401-3274. John Kucyk is listed as the president of Merchant Lynx.
- Sales & Marketing: Merchant Lynx has received a high number of complaints about its sales practices and sales representatives.
- Costs & Contract: Merchant Lynx offers a three-year contract through iPayment with a $495 early termination fee and long-term equipment lease.
- Complaints & Service: Merchant Lynx has received more than 100 public complaints.
- BBB Rating: Merchant Lynx has a “B-” rating with the Better Business Bureau and has received 49 complaints in the past three years.
- Rates & Fees: How Merchants Got The Best Rates With Merchant Lynx
Sales & Marketing
Key Points - Sales & Marketing
|Employs Independent Resellers||Yes|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
Merchant Lynx Services appears to utilize telemarketing and independently contracted sales agents to market its services. These practices usually result in a high complaint rate, as they are structured to motivate sales agents to sign merchants up for the most expensive contracts possible. Merchant Lynx appears to be no exception, as we are currently able to locate numerous Merchant Lynx reviews that describe deceptive sales practices by the company’s agents. Multiple merchants report nondisclosure of contract terms, misrepresentation of rates, and high-pressure or aggressive sales practices. We have also located multiple reports of unprofessional behavior by sales agents, including leaving a sales meeting suddenly to avoid providing specific information and engaging in fake phone calls with their employer to reassure a merchant. These types of complaints have remained consistent and even possibly intensified in recent months.
Merchant Lynx Marketing Example
Costs & Contract
Key Points - Costs & Contract
|Early Termination Fee||$495|
|PCI Compliance Fee||$159|
|Equipment Lease Terms||48 Months, Non-Cancellable|
The standard Merchant Lynx terms and conditions describe a three-year agreement through iPayment with automatic renewal for one-year terms and an early termination fee of $495. Multiple merchants also report a PCI Compliance fee of $159. Other fees, such as a monthly minimum fee, a statement fee, or a rate schedule appear to vary from merchant to merchant and can be found on a separate document known as the merchant application. There are currently a high number of merchant complaints about most of Merchant Lynx’s contract terms, from the expensive early termination fee to non-cancellable, 48-month equipment leases through First Data Global Leasing. Merchants also report other undisclosed fees and higher-than-expected rates. Overall, there is no information online that suggests that Merchant Lynx Services offers competitive contract terms. Public merchant reviews of Merchant Lynx’s pricing and fee structure are consistently negative. See the Merchant Lynx program guide.
Complaints & Service
Key Points - Complaints & Service
|Total Online Complaints||100+|
|Live Customer Support||Unknown|
|Most Common Complaint||Hidden Fees|
We are currently able to locate approximately over 100 Merchant Lynx Services complaints, and the majority of these complaints outright accuse the company of being a scam or a ripoff. Common issues include nondisclosure of contract terms, misrepresentation of rates, expensive contracts and equipment leases, aggressive sales tactics, and poor customer service. Some of these complaints appear to have received very unprofessional rebuttals from company representatives, but most have not received any sort of response. The consensus among complainants appears to be that Merchant Lynx Services does not offer reliable customer support, and many merchants report instances in which they were unable to reach any representatives at all for extended periods of time. It is unclear at this time whether the contact information on the Merchant Lynx Services website leads directly to a customer support staff.
Key Points - BBB
|Product & Service Complaints||20|
|Billing & Collection Complaints||18|
|Advertising & Sales Complaints||11|
|Guarantee & Warranty Complaints||0|
Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.
As of this update, Merchant Lynx Services has a “B-” rating with the Better Business Bureau and is showing 49 complaints filed in the last 36 months, which is up from 34 complaints as of our last review. Of the complaints, 20 are due to problems with the services or products, 11 with advertising or sales issues, and 18 with billing and collection. Out of the total, 15 were successfully resolved, while 34 either were resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant. These figures mark a sharp decline in performance since our last review, which is consistent with the recent uptick in complaints that we have received regarding this company. We have therefore adjusted the BBB‘s rating to a “D” for the purposes of this review.
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About Phillip Parker
Hi, I’m Phillip and I’m disgusted by the state of credit card processing in the U.S. and abroad. I believe that the industry has been overrun by people who engage in fraud and deception in order to steal money from hard working business owners. I’ve made it my mission to expose the companies and individuals who engage in predatory marketing, pricing, and contracts, or just provide terrible service. Along with uncovering the bad guys, I’ve also discovered the good guys who do stand out from the status quo. CPO is a website where you will find ratings and reviews of these companies along with advice on how to save money and which service providers consider. Together we can move the industry in a positive direction. If you would like to help support my work, please checkout “Fee Sweep” my eGuide to getting the lowest possible fees when accepting card payments. If you haven’t heard of “interchange” this advice will save you hundreds, even thousands, in processing fees.Schedule a Consultation with Phillip
Related: Phillip’s Top All-Purpose Merchant Account Picks
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