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Merchant Lynx Services 2023: Reviews & Complaints
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Merchant Lynx is a merchant account provider based in Palm Beach Gardens, Florida, with offices in Massachusetts and New York. Merchant Lynx also goes by the name Groundhog Enterprises and claims to have entered the credit card processing industry in 1994, but the company’s Better Business Bureau profile reports a founding year of 2006, and we have located no complaints filed before 2005. Merchant Lynx uses iPayment for its payment processing network and First Data (now Fiserv) for its equipment leases.
Merchant Lynx Payment Processing
Merchant Lynx processes major credit and debit cards for a variety of business types, focusing especially on B2B, e-commerce, education, healthcare, government, financial services, auto, retail, and hospitality.
Point of Sale (POS) Systems
Merchant Lynx provides businesses with POS systems, which are used to manage sales transactions, inventory, and customer information. It appears they offer Clover solutions, though they may also offer others.
For businesses that primarily operate online, Merchant Lynx provides various tools and systems to facilitate secure online payments. This can include payment gateways, shopping cart integrations, and secure hosted payment pages. They also provide mobile payment solutions for businesses that require the ability to process payments through mobile devices.
Gift and Loyalty Card Programs
These programs are designed to help businesses improve customer loyalty and encourage repeat sales. Gift card programs allow companies to sell prepaid cards for future purchases, while loyalty programs track customer purchases and provide rewards based on spending.
Merchant Lynx offers what are typically called “merchant cash advances”. Businesses can receive a lump sum of money upfront, which is then paid back via a percentage of future sales. This form of funding can be used to manage cash flow or fund business growth, but terms and rates can vary.
Merchant Lynx offers additional services like check processing and wireless payment processing, as well as fraud prevention tools and guidance on PCI compliance.
Location & Ownership
Merchant Lynx is a registered ISO/MSP of Esquire Bank NA, Jericho, NY, and its headquarters are located at 348 Hiatt Drive, 2nd Floor, Palm Beach Gardens, FL. John Kucyk is listed as the president and CEO of Merchant Lynx.
Table of Contents
- Costs & Contract: Offers a three-year contract through iPayment with a $495 early termination fee and…
- Complaints & Service: Has received more than 100 public…
- BBB Rating: Has an “A+” rating with the Better Business Bureau and has received…
- Sales & Marketing: Has received a high number of complaints about its…
Merchant Lynx Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||100+|
|Live Customer Support||Unknown|
|Most Common Complaint||Hidden Fees|
High Complaint Total
We are currently able to locate approximately over 100 Merchant Lynx Services reviews, and the majority of these complaints outright accuse the company of being a scam or a ripoff. Common issues include nondisclosure of contract terms, misrepresentation of rates, expensive contracts and equipment leases, aggressive sales tactics, and poor customer service. Some of these complaints appear to have received very unprofessional rebuttals from company representatives, but most have not received any sort of response. If you have your own Merchant Lynx review to make, please do so in the comments below.
Merchant Lynx Lawsuits
Merchant Lynx is currently the defendant in a federal civil suit filed by Liberty Salad, Inc. The lawsuit alleges that Merchant Lynx charged unauthorized rates and fees following a sales agent’s nondisclosure of the company’s program guide. This case appears to be in settlement talks.
Merchant Lynx was also investigated by the office of the Florida Attorney General in 2014 in response to allegations that the company “violated Florida’s Deceptive and Unfair Trade Practices Act” and “engaged in telemarketing without holding the telemarketing license required by the Florida Telemarketing Act.” As a condition of the investigation’s termination, Merchant Lynx paid over $40,000 in fees.
Merchant Lynx is also the defendant in an ongoing suit filed by Paysafe Payment Processing Solutions, LLC, which was filed in January 2020. This suit alleges that Merchant Lynx exploited a partnership with Paysafe in order to steal high-value merchant accounts from Paysafe.
2023 saw a class-action suit brought against Merchant Lynx by a fur cleaning company. The suit alleges that Merchant Lynx clients are presented with a simplified contract at signing but are actually attached to a contract with higher fees.
Merchant Lynx Customer Support Options
The consensus among complainants appears to be that Merchant Lynx Services does not offer reliable customer support, and many clients report instances in which they were unable to reach any representatives at all for extended periods of time. It is unclear at this time whether the contact information on the Merchant Lynx Services website leads directly to a customer support staff.
Merchant Lynx Customer Service Numbers
- (866) 873-2200 – Toll-Free General Customer Service
- (844) 200 – 8996 – Office
- (561) 683-7456 – Fax
Other Support Options
- Customer service email at [email protected]
This supports our decision not to include Merchant Lynx in our list of top-rated merchant account providers for great customer service.
Merchant Lynx Online Ratings
Here's How They Rate Online
BBB Rating Analysis
Merchant Lynx Services has an average customer review rating of 4.22/5 stars on Better Business Bureau based on 210 customer reviews. The company has closed 45 complaints in the last 3 years, with 11 complaints closed in the last 12 months. Common themes in the reviews include issues with unauthorized charges, contract disputes, and dissatisfaction with customer service.
Merchant Lynx relies on their representatives/account managers for most business activities. The representative forged my signature on contract documents that Merchant Lynx is now trying to hold me accountable to, even though their representative that signed me up with this merchant processing business stated completely different terms. ******************************* (Merchant ************************* informed me my agreement would be $0/monthly fees, 3% customer paid ********************** ‘fee’ as part of the cash discount program. Merchant Lynx has not followed that agreement. They have charged me 4 different times in varying amounts. After about 2 months of consistent issues, ***** offered a ‘newly released’ device that would help with some of the issues for no charge. It was at this point that he switched merchant processing companies without informing me, forged my signatures on the new contract with *******. I only found out what had happened about a month after ***** had switched companies because I was receiving yet more unauthorized charges from this new company. When trying to investigate the charges ***** was no longer responding. I called Merchant Lynx spoke to multiple reps in customer service and fraud and pieced together what had happened. Now Merchant Lynx is still trying to charge me for a cancellation fee that was never in the documents I was given by *****, the contract I got a copy of from the company has pages that I did not sign. ***** said as long as the terminal was returned to the company there would be no charges to cancel. Merchant lynx states that the contract signed states otherwise and that ***** would have to approve the waived cancellation fee. I’ve been waiting over 3 months for resolution on refunds and the approval for waived cancellation fee and no one can get a hold of ***** or has ever responded or called me back for resolution.Unauth’d charges approved for refund: $61(aug1),$39.95(sep5),$51.91(sep5)I placed a stop payment oct5, $287.95 taken nov2.
– Complaint from November 2, 2023
This Company will go into your Bank Account & steal money whenever they feel like it. They give you no warning. They Took $500 from my account because they say I left the contract early. (I didn’t) Then just recently STOLE $199 dollars for PCI compliance even though I cancelled their service in January of 2023. They claim that if I use the service for any part of the year, I will be charged. NO ONE told us this…they just stole the money. Any honorable company would have refunded that money!! BEWARE!!
– Review from November 16, 2023
There are no positive reviews published about Merchant Lynx Services on the Better Business Bureau website.
Source: Better Business Bureau
PissedConsumer Rating Analysis
Merchant Lynx Services has a 1.4-star rating on PissedConsumer, based on 12 customer reviews. The company ranks 79th out of 199 in the Cards category. The majority of reviews are unfavorable, with common complaints focusing on customer service issues, misleading promises, and communication problems. Customers express dissatisfaction with the company’s reliability and the additional fees charged.
2009 and it is almost April 2010 and they continue to take money from my account when I canceled my contract because of their continued rate increases. They hit my account for $350 for early termination fee even though my contract had a no early cancellation fee clearly stated. Merchant Lynx had me fax the contract to them showing there was no cancellation fee, which I did. Didn’t they have a copy of my contract? It was just a tactic to stall for time to keep my money. On my contract, I noticed a phone number for Wells Fargo, and I made a contact with them. They got my money back in my account today. My account was charged $65.68 for PCI compliance fee. I have not used Merchant Lynx since Sep 2009, so here we go again. I have written them letters to stay out of my bank account. Shouldn’t this be illegal? I have notified my bank, Bank of America, in person with Merchant Lynx account numbers to stop any transactions from them. Bank of America tells me they can only stop transactions if they have the dollar amount to be debited. This is nonsense. With the technology the banks have, surely something can be done. Also, on a business account, you only have 2 business days to report a transaction in question. Wow! I monitor my account daily, but what about people who don’t utilize the internet for banking? How would they know? There is no protection for small businesses. What’s to stop Merchant Lynx from taking a few thousand dollars out of my account? These credit card processing companies need more regulation. – Review from Mar 27, 2010
Merchant Lynx should be put out of business. They are preying on unsuspecting legitimate businesses by lying and very unethical practices. Their representatives are trained to omit all of the details. After receiving very poor service and forced to look elsewhere, we are still having our bank violated by them. They use every underhanded tactic to take your money. What they do to sell their machines/service and outrageous charges is next to criminal. They are very difficult to reach on the phone, and you cannot get a return call. This is our worst business experience ever. We would like them to stop taking our money and return our money. – Review from Feb 09, 2010
There are no positive reviews published about Merchant Lynx Services on the PissedConsumer website.
ComplaintsBoard Rating Analysis
Merchant Lynx Services has a range of customer reviews on ComplaintsBoard, with common themes including dissatisfaction with customer service, issues with sales representatives, and complaints about the terms of service and equipment.
I signed a contract with Merchant Lynx Services for credit card processing. The sales rep was very convincing, but after signing, I realized the rates were much higher than promised. The customer service is terrible, and I’ve had numerous issues with the equipment. I feel misled and trapped in this contract. – Complaint from January 15, 2021
I was approached by a sales rep from Merchant Lynx Services who promised lower rates and better service than my current provider. Unfortunately, the reality was completely different. The rates are higher, and the customer service is non-existent. I’ve tried to resolve these issues but to no avail. This has been a frustrating experience. – Review from March 10, 2021
There are no positive reviews published about Merchant Lynx Services on the ComplaintsBoard website.
Merchant Lynx Fees, Rates & Costs
A Closer Look at The Contract
|Monthly & Annual Fees||Yes|
|Processing Rates||1.00% - 4.99%|
Merchant Lynx Pricing
The standard Merchant Lynx terms and conditions describe a three-year agreement through iPayment with automatic renewal for one-year terms and an early termination fee of $495. Multiple businesses also report a PCI Compliance fee of $159. Other fees, such as a monthly minimum fee, a statement fee, or a rate schedule appear to vary from business to business and can be found on a separate document known as the merchant application. We would encourage potential clients to check out our list of the providers of the best merchant accounts.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, Merchant Lynx also dedicates a portion of its website to advertising its virtual terminal and payment gateway services. However, pricing is not disclosed on either of those services. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates may apply to these e-commerce services.
There are currently a high number of client complaints about most of Merchant Lynx’s contract terms, from the expensive early termination fee to non-cancellable, 48-month equipment leases through First Data Global Leasing. Responses to client reviews from the company confirm that there is a $99 application fee to be paid upon submission. Though the fee is refunded after approval of the application, some businesses have reported difficulties securing that refund. Client reviews also detail a monthly lease payment of up to $85 over that 48-month term. Some business owners also report other undisclosed fees and higher-than-expected rates, such as being charged in excess of the flat monthly rate they were initially quoted. Overall, there is no information online that suggests that Merchant Lynx Services offers competitive contract terms. Public reviews of Merchant Lynx’s pricing and fee structure are consistently negative, so businesses are more likely to see savings with a top budget merchant account provider. See the Merchant Lynx program guide.
Merchant Lynx Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Uses Independent Resellers||Yes|
|Discloses All Important Terms||No|
Outside Sales Agents
Merchant Lynx Services appears to utilize telemarketing and independently contracted sales agents to market its services. These practices usually result in a high complaint rate, as they are structured to motivate sales agents to sign clients up for the most expensive contracts possible. Merchant Lynx appears to be no exception, as we are currently able to locate numerous Merchant Lynx reviews that describe deceptive sales practices by the company’s agents. This does not compare favorably to our list of best credit card processors.
High Volume of Sales Complaints
A number of business owners report nondisclosure of contract terms, misrepresentation of rates, and high-pressure or aggressive sales calls and practices. We have also located multiple reports of unprofessional behavior by sales agents, including leaving a sales meeting suddenly to avoid providing specific information and engaging in fake phone calls with their employer to reassure a client. These types of negative Merchant Lynx reviews have remained consistent and have possibly even intensified over time.
Definite Red Flags
Taking into account the high total of Merchant Lynx complaints that echo similar frustrations with the payment processor’s aggressive sales tactics, we have assigned the company a “D” in this section. If you suspect that Merchant Lynx is charging you undisclosed fees, we recommend seeking a third-party statement audit to find and eliminate hidden costs.
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