Merchant Lynx Overview
A Multi-Location Credit Card Processor
Merchant Lynx is a merchant account provider based in Palm Beach Gardens, Florida, with offices in Georgia, Pennsylvania, New York, Illinois, and Arizona. Merchant Lynx also goes by the name Groundhog Enterprises and claims to have entered the credit card processing industry in 1994, but the company’s Better Business Bureau profile reports the company being found in 2006 and we have located no complaints filed before 2005. Merchant Lynx uses iPayment for its payment processing network and First Data Global Leasing for its equipment leases.
Merchant Lynx Headquarters and Ownership
Merchant Lynx is a registered ISO/MSP of Esquire Bank NA, Jericho, NY, with headquarters at 348 Hiatt Drive, 2nd Floor, Palm Beach Gardens, FL. John Kucyk is listed as the president and CEO of Merchant Lynx.
Merchant Lynx Services Review Table of Contents
- Costs & Contract: Merchant Lynx offers a three-year contract through iPayment with a $495 early termination fee and an expensive long-term equipment lease.
- Complaints & Service: Merchant Lynx has received more than 100 public complaints.
- BBB Rating: Merchant Lynx has an “A” rating with the Better Business Bureau and has received 54 complaints and 303 reviews in the past 3 years.
- Sales & Marketing: Merchant Lynx has received a high number of complaints about its sales practices and sales representatives.
- Rates & Fees: How Merchants Got The Best Rates With Merchant Lynx
Types of Businesses Served
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Merchant Lynx Rates, Fees, and Costs
|Swipe Rate||1.00% - 4.99%|
|Keyed-In Rate||1.00% - 4.99%|
|Virtual Terminal Rate||1.00% - 4.99%|
|Payment Gateway Fee||Undisclosed|
|Early Termination Fee||$495|
|PCI Compliance Fee||$159|
|Equipment Lease Terms||48 Month (locked)|
Merchant Lynx Pricing
The standard Merchant Lynx terms and conditions describe a three-year agreement through iPayment with automatic renewal for one-year terms and an early termination fee of $495. Multiple merchants also report a PCI Compliance fee of $159. Other fees, such as a monthly minimum fee, a statement fee, or a rate schedule appear to vary from merchant to merchant and can be found on a separate document known as the merchant application.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, Merchant Lynx also dedicates a portion of its website that advertises its virtual terminal and payment gateway services. However, pricing on either of those services is not disclosed. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates may apply to these e-commerce services.
There are currently a high number of merchant complaints about most of Merchant Lynx’s contract terms, from the expensive early termination fee to non-cancellable, 48-month equipment leases through First Data Global Leasing. Responses to merchant reviews from the company confirm that there is a $99 application fee to be paid upon submission. Though the fee is refunded after approval of the application some merchants have reported difficulties securing that refund. Merchant reviews also detail a monthly lease payment of up to $85 over that 48-month term. Merchants also report other undisclosed fees and higher-than-expected rates such as being charged in excess of the flat monthly rate they were initially quoted. Overall, there is no information online that suggests that Merchant Lynx Services offers competitive contract terms. Public merchant reviews of Merchant Lynx’s pricing and fee structure are consistently negative, so merchants are more likely to see savings with a top budget merchant account provider. See the Merchant Lynx program guide.Are you happy with your Merchant Lynx fees? Tell us about them before your go!
Merchant Lynx Complaints & Customer Reviews
|Total Online Complaints||100+|
|Live Customer Support||Unknown|
|Most Common Complaint||Hidden Fees|
High Complaint Total
We are currently able to locate approximately over 100 Merchant Lynx Services complaints, and the majority of these complaints outright accuse the company of being a scam or a ripoff. Common issues include nondisclosure of contract terms, misrepresentation of rates, expensive contracts and equipment leases, aggressive sales tactics, and poor customer service. Some of these complaints appear to have received very unprofessional rebuttals from company representatives, but most have not received any sort of response.
Merchant Lynx Lawsuits
Merchant Lynx is currently the defendant in a federal civil suit filed by Liberty Salad, Inc. The lawsuit alleges that Merchant Lynx charged unauthorized rates and fees following a sales agent’s nondisclosure of the company’s program guide. This case appears to be in settlement talks. Merchant Lynx was also investigated by the office of the Florida Attorney General in 2014 in response to allegations that the company “violated Florida’s Deceptive and Unfair Trade Practices Act” and “engaged in telemarketing without holding the telemarketing license required by the Florida Telemarketing Act.” As a condition of the investigation’s termination, Merchant Lynx paid over $40,000 in fees.
Merchant Lynx Customer Support Options
The consensus among complainants appears to be that Merchant Lynx Services does not offer reliable customer support, and many merchants report instances in which they were unable to reach any representatives at all for extended periods of time. It is unclear at this time whether the contact information on the Merchant Lynx Services website leads directly to a customer support staff. This supports our decision not to include Merchant Lynx in our list of top-rated merchant account providers for great customer service.
Merchant Lynx BBB Rating Summary
Key Points - BBB
|Product & Service Complaints||27|
|Billing & Collection Complaints||15|
|Advertising & Sales Complaints||12|
|Guarantee & Warranty Complaints||0|
Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.
Over 50 Complaints
As of this update, Merchant Lynx Services has an “A” rating with the Better Business Bureau and is showing 54 complaints filed in the last 36 months. Of the complaints, 27 are due to problems with the services or products, 12 with advertising or sales issues, and 15 with billing and collection. Out of the total, 13 were successfully resolved, while 41 either were resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant.
What Merchants Say
Despite 54 complaints filed with the BBB, Merchant Lynx has 303 informal reviews on its profile which average a rating of 5 stars. 295 of the reviews are positive while only 8 are negative One complainant details continuous charges:
What a scam! Merchant Lynx continues to keep our business account information on file even though we never received any equipment or service from them. They continue to access our account with erroneous fees.
Merchants stuck in a similar situation should understand how to take the necessary steps to cancel an account without paying a fee.
A “D” Performance Overall
In light of the company’s complaint total and resolution ratio, we have adjusted the BBB‘s rating to a “D” for the purposes of this review.
Truth In Marketing & Advertising
|Employs Independent Resellers||Yes|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
Outside Sales Agents
Merchant Lynx Services appears to utilize telemarketing and independently contracted sales agents to market its services. These practices usually result in a high complaint rate, as they are structured to motivate sales agents to sign merchants up for the most expensive contracts possible. Merchant Lynx appears to be no exception, as we are currently able to locate numerous Merchant Lynx reviews that describe deceptive sales practices by the company’s agents.
High Volume of Sales Complaints
Multiple merchants report nondisclosure of contract terms, misrepresentation of rates, and high-pressure or aggressive sales calls and practices. We have also located multiple reports of unprofessional behavior by sales agents, including leaving a sales meeting suddenly to avoid providing specific information and engaging in fake phone calls with their employer to reassure a merchant. These types of complaints have remained consistent and even possibly intensified over the last year.
Definite Red Flags
Taking into account the high total of Merchant Lynx complaints that echo similar frustrations with the payment processor’s deplorable sales tactics, we have assigned the company a “D” in this section. If you suspect that Merchant Lynx is charging you undisclosed fees, we recommend seeking a third-party statement audit to find and eliminate hidden costs.
Merchant Lynx Marketing Example
About Phillip Parker
Thank you for reading my review. I hope that it has helped you with your research.
Why I'm Qualified to Write About Credit Card Processing and Merchant Account Services
I'm a former credit card processing sales director who left the industry because I didn't like how it takes advantage of small business owners. It feeds like a leech on businesses and thrives by imposing fees that are nearly impossible to comprehend. Seeing a need for change, I left and built this website help business owners better understand the industry, research merchant services providers, and get refunds of excessive merchant account fees. My experience of working "behind the curtain" in the industry, and using that knowledge for good, has resulted in millions of dollars returned to hard-working small business owners as well as enterprise-level companies.
From the time that I starting working in the merchant services industry to when I left to create this website, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this "insider" knowledge to myself. To lift the fog, I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers on this website.