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Also known as Velocity Marketing Partners, Velocity, LLC was founded in 1999 as a merchant account provider that serves most standard-risk business types. There are reports connecting Velocity, Todd McCartney, or a related holding company, “T-Money Holdings,” to the follow companies: Smart Choice Payments, Wholesale Merchant Processing, and First Choice Payments, American Payment Systems, and North American Processing Solutions.
Additionally, according to a complaint on our Payment Systems Corporation review, Smart Choice Payments, First Choice Payments, and North American Processing Solutions may be subsidiaries or related to Payment Systems Corporation, which ranks as one of the worst merchant account providers we have ever reviewed.
Todd McCartney has contested his connection or ownership to several of these companies, including North American Processing Solutions, Payment Systems Corporation, and Advantage Media Partners. He also contests a connection to “First American Payment Systems” in an email, though CPO has never alleged that the two are connected. It is difficult to determine the exact nature of some of these relationships; however, we can confirm that Todd McCartney and North American Processing Solutions have been named together in at least one lawsuit.
Todd McCartney listed alongside various company names in legal disputes:
We can also determine from public sources that North American Processing Solutions shared an address with one of Mr. McCartney’s other companies, a Massage Envy franchise. Mr. McCartney claims in the dispute that “we only did customer service for them.” We did find evidence of another business operating under the name of American Payment Systems, LLC, listing Todd McCartney as the president and North American Processing Solutions as an alternative business name. According to online records, American Payment Systems is reported to be under the T-Money Holdings portfolio.
American Payment Systems LLC, registered in Las Vegas, lists North American Processing Solutions as an alternative name:
A second American Payment Systems LLC, at a different Las Vegas address, lists T-Money Holdings INC as the manager:
Todd McCartney Interview
We were also able to locate a recent interview with Todd McCartney where he talks about some of his business ventures. We formerly linked this interview here, but after we posted it, it disappeared off the internet.
Also a Marketing Firm
Unlike its payment-oriented DBAs, Velocity also presents itself as a web design and online marketing firm—hence its alternate name of Velocity Marketing & Commerce. The company’s marketing services are offered alongside its e-commerce merchant accounts, but this should not obscure the fact that Velocity is as much a payment processor as it is a marketing service. Other names that have been reported to be associated with Velocity as a marketing firm in various online merchant complaints include Global Media Solutions, Wholesale Internet Solutions, and Priority Placement Media.
Velocity, LLC. Payment Processing
Velocity, LLC. offers payment processing for most major debit and credit cards for most business types. Their services include PCI compliance, mobile solutions, POS systems, MOTO, access to payment gateways, card-not-present payments, cash advances, and loyalty programs.
Velocity, LLC offers a range of POS systems that are designed to meet the needs of businesses in various industries. Their POS systems come with a range of features that make managing transactions simple and efficient, including inventory management, employee management, and reporting tools. Velocity, LLC’s POS systems are easy to use and come with all the features that businesses need to manage their transactions effectively.
Velocity, LLC offers mobile payment solutions that allow businesses to accept payments using their mobile devices. The mobile payment solutions are easy to use and come with all the security features that businesses need to protect their customers’ data. Velocity, LLC’s mobile payment solutions are ideal for businesses that are always on-the-go.
Gift Card Programs
Gift card programs are an excellent way for businesses to increase sales and customer loyalty. Velocity, LLC offers gift card programs that are fully customizable, allowing businesses to design their own gift cards and track sales data in real-time. Velocity, LLC’s gift card programs are easy to set up and use, and they come with all the features that businesses need to manage their gift card programs effectively.
Merchant Cash Advance
Velocity, LLC offers merchant cash advances to businesses that need quick access to capital. Merchant cash advances are an excellent alternative to traditional loans because they are easy to qualify for and provide businesses with the funds they need to grow. Velocity, LLC’s merchant cash advances are easy to apply for and come with flexible repayment terms.
Location & Ownership
Todd McCartney is listed as the president of Velocity, Wholesale Merchant Processing, Smart Choice Payments, and American Payment Systems. All four companies were formerly listed as headquartered at SW 10250 Greenburg Rd. Ste. 200, Portland, Oregon, and the Better Business Bureau also lists an updated address for Velocity at 9020 SW Washington Square Rd Ste 220, Portland, Oregon. Recently the address on the Velocity website was changed to 1211 1st Avenue N. Suite 302 St. Petersburg, FL. Velocity is a registered ISO/MSP of Wells Fargo Bank, N.A., Walnut Creek, California. It should not be confused with Velocity Merchant Services, which is a separate and unrelated payment processor based in Illinois.
Table of Contents
- Costs & Contract: Offers a three-year contract with an early termination fee of $495. The company relies on the First Data (Fiserv)-powered Payeezy gateway for e-commerce services and…
- Complaints & Service: Has received more than 30 public complaints regarding…
- BBB Rating: Currently has an “A+” rating with the Better Business Bureau but has received 12 complaints and 8 reviews in the last 3 years across both its own BBB profile and that of Smart Choice Payments in regards to…
- Sales & Marketing: Appears to hire independent sales agents and has received a moderate number of complaints about its…
Velocity, LLC Reviews and Complaints
Here's What Their Clients Say
Total Online Complaints
Live Customer Support
Most Common Complaint
Moderate-to-High Complaint Total
We are currently able to locate more than 30 negative Velocity reviews, some of which accuse the company of being a scam. This total does not include the more than 20 complaints we have found regarding Smart Choice Payments or the additional complaints filed against Wholesale Merchant Processing, First Choice Payments, and North American Processing Solutions. Common themes among Velocity, LLC reviews include nondisclosure of contract terms, poor customer service, expensive equipment leases, and an unprofessional work environment. Many complaints (and responses from company representatives) mention all of these businesses as though they are the same company, so we will not differentiate between them in this section. Additionally, if you have your own Velocity, LLC review to make, please do so in the comments below.
Velocity, LLC Lawsuits
We have not found any outstanding class-action lawsuits or FTC complaints filed against Velocity. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Velocity Customer Support Options
Velocity has been assigned the same rating in this section as Smart Choice Payments because there is no indication that the companies are different from each other. The company lists phone and email contact information on its website, but its complaint record precludes it from being considered a top merchant account provider for customer service.
Velocity Customer Service Number
- (888) 505-6477 – General Customer Service
Other Support Options
- Customer support form on its website
Velocity, LLC BBB Rating and Report
Our Better Business Bureau Profile Assessment
See Which Processors Offer No Monthly Fees And No Contracts.
Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.
Over 10 Complaints
Velocity, LLC, currently has an “A+” rating with the Better Business Bureau and is not BBB-accredited. The company currently has 12 complaints between its BBB profile and that of Smart Choice Payments submitted in the last 36 months. 4 of these 12 complaints were resolved by the company to the satisfaction of the merchant. The remaining 8 were resolved to the dissatisfaction of the merchant or received no final response.
What Merchants Say
Velocity has also received 8 informal reviews to its BBB profiles, 5 of which were positive in tone and 3 of which were negative. The most recent negative review regarding merchant processing describes a bad experience as an employee and poor customer service:
They treat workers like crap pick and chooses who to reprimand when all the employees are doing the same things and getting away with it. Bosses have intimate relationships with coworkers and allow it to affect work. Don’t care about any of their clients or their workers. They would have us block people who were just calling to complain about the services they were promised when they were wanting a solution. During a pandemic fired employees for being sick too often and staying home even tho it’s mandated by the state. They even purposefully unfairly taxed our checks and didn’t fix it. F*** Velocity LLC.
Merchants considering canceling service may trigger an early termination fee. However, there are ways to cancel an account without paying a fee.
A “D” Performance Overall
Despite the fact that Velocity’s BBB profile is technically separate from Smart Choice’s BBB profile, we do not differentiate between the two companies like the BBB. Therefore, we will apply the company’s other complaints to this profile for now, and adjust its rating to a “D” to reflect how our own rating system would score it.
Velocity, LLC Fees and Rates
A Closer Look at the Contract
Don't Fall Into An Expensive Trap. See Who The Worst Processors Are.
Monthly & Annual Fees
According to merchant complaints, the standard Velocity payment processing contract is identical to the standard Smart Choice Payments contract. The Smart Choice Payments Merchant Application and the Smart Choice Payments Program Guide convey a three-year agreement with an early termination fee of $495, a monthly PCI compliance fee of $4.95, a monthly minimum fee of $25, a monthly statement fee of $10, and an accompanying non-cancellable, four-year equipment lease through Northern Leasing Systems.
In addition, we have found one report of an additional early termination fee of $900 that is charged upon cancellation. This sounds a lot like a similar $893.98 fee charged by Wholesale Merchant Processing, but we are unable to determine why the company charges it under either name.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, the Smart Choice Payments merchant application that Velocity, LLC relies on also references a virtual terminal and payment gateway through Payeezy, powered by First Data (Fiserv). Payeezy offers 2 separate plans, the Basic Plan and Pro Plan. Neither plan charges setup fees, statement fees, or gateway fees. The Basic Plan charges a rate of 2.90% plus $0.30. Meanwhile, the Pro Plan offers a lower rate of 1.89% plus $0.23 and a monthly fee of $19.95.
Beware Long-Term Leases
Velocity’s merchant account contract terms are more expensive than industry averages and would warrant a rating at least as low as “C” on their own. However, two other factors lower the company’s score in this section to an “F.” First, the company’s agents appear to commonly package their processing agreements with long-term equipment leases through Northern Leasing Systems. Northern Leasing Systems is notorious for selling non-cancellable four-year leases that charge thousands of dollars for equipment that can be purchased for under $500. Second, the regular complaints about nondisclosure of contract terms indicate that many businesses are signing up with the understanding that they will not face any of these fees. This makes the contract’s length and fee structure even more damaging for unsuspecting business owners.
Velocity appears to offer substandard contract terms overall, and we do not consider its pricing to be even remotely competitive with the cheapest merchant accounts. We also encourage business owners to check out our list of the providers of the best merchant accounts.
Velocity, LLC Jobs and Employment
Hiring Standards and Ethical Marketing Assessment
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Uses Independent Resellers
Discloses All Important Terms
Like Smart Choice Payments, Velocity appears to sell its products and services through a combination of telemarketing and independently contracted sales agents. We have found a number of Velocity, LLC reviews that cite nondisclosure of contract terms, undelivered goods, and difficulty contacting sales agents after the contract was signed. A number of complaints from former and current employees also describe a “hiring mill” type of environment. This does not compare favorably to our list of best credit card processors.
A New Type of Complaint
Velocity’s payment processing complaints generally mirror those filed against Smart Choice Payments, and some Smart Choice complaints also mention Velocity as though they are the same company. However, Velocity has also generated a growing number of complaints related to its marketing services. In particular, the company appears to offer clients the ability to advertise on hotel room keycard envelopes. Many business owners state that they never received any proof that these advertisements were created or circulated. Although this does not relate to payment processing, it is a fairly damning trend for a company that promotes itself as both a credit card processor and marketing service.
Some Red Flags
Taking into account the complaints filed against both Velocity and its various DBAs, we have assigned the company a “D” in this section. If you suspect that Velocity is charging you undisclosed fees, we recommend seeking a third-party statement audit to find and eliminate hidden costs.
Velocity, LLC Review Summary
Our Final Thoughts and Opinions
Velocity rates as a substandard credit card processing services provider according to our rating criteria, just like its various other aliases. A new name does not appear to have improved the quality of the company’s service, and its add-on marketing services have only generated more complaints from merchants. Velocity, LLC should not be confused with Velocity Merchant Services, an entirely separate payment processor. Businesses who have been contacted by Velocity are advised to request and review all documentation and compare it to top-rated all-purpose payment processors before signing up.
Customer & Employee ReviewsWhat Others Are Saying About Velocity, LLC