Yapstone Review

We rented a condo at Orange Beach, AL through VRBO / Turnkey Vacation Rentals. The condo was damaged by a hurricane and they canceled our reservation. TurnKey said I would have my refund in 3-5 business days. I’m on day 6 (business days) and still no refund. Now TurnKey is blaming YapStone.

Vacation Renter here. In this day of instant money transfers, I can’t understand why Yapstone aka VacationRentPayment.com takes 30 days to process refunds ostensibly due to Covid. The vacation rental management company cancelled my rental and agreed to a full refund. That was 8/21/20. Yapstone did not process the refund – system problem – and it was resubmitted on 9/1. Today is 9/10, I have not received my refund and I have been advised by Yapstone to contact them if I haven’t received by the end of the month. Yapstone is earning interest on my money while I get charged interest on my credit card. Delaying payments for 30 days is abusive and unreasonable. What regulator should I file a complaint with?

0 Stars: Grade F-
Yapstone evidently has decided that they can hold my money hostage through VBRO guests, charging me a total of 6% on over 15,000 dollars over a 6 month period. These people should be sued! DO not do business with them.

I purchased a property going on 2 years ago and am still having nothing but issues with Yapstone. After multiple calls to Yapstone (to the point the supervisor knows my name), they tell me my VRBO account payment information can’t be changed from the previous owner to myself. They then hid my VRBO account with my knowledge, costing us thousands of dollars in revenue for the first year.

After following all of their various instructions, which changed with each call. I was forced to use a different email address and open a new account.

I was told my reviews could not be transferred, come to find out, all of my reviews were able to be transferred, even reviews received while I owned to property, but still with the unnecessary disclaimer that these reviews were given under previous ownership, which is not true!

Now, I have been on hold with Yapstone for going on 25 minutes to talk to someone about $1,236 that a customer booked on the old account a year ago as to have overlapping dates with another guest staying on our property (the customer booked on the account Yapstone forced me to close, prior to closing the account), but I have not received the money!

Yapstone is a dishonest company that does not care about their customer service and that’s on a good day for them!

Yapstone wants to take $762 from my acocunt, despite placing two tenants in my property and not paying me.

They have also refuse request for a full transaction over the last few months.

How can a company like this exist?

Yapstone and Vrbo are trying very hard to steal my $900. for a cancelled condo who misrepresented the space it had. I cancelled 4 months in advance, the contract said 90 days prior to arrival. They already booked the days I would have stayed, if they actually accommodated 4 guest. So they get the rental fee for that week and my $900.00 as well. Snakes and thieves these people are. They need to be incarcerated for their conduct for out right thieving peoples hard earned cash.

I am a small business owner with 4-5 villa rentals. We have been a premier partner with vrbo for over 10 years. We were with Yapstone Payment Processor since 2014 and were very happy until Sept 2019 when they notified us that if we wanted to continue advanced payments they were now charging 6% instead of the previous 3%. As we need Cash Flow to operate our business I opted in. Then to make matters worse, I was on the phone with vrbo customer service and the lady said I see you are with Yapstone. You should switch to HomeAway Payments. I said what do you mean? She said we are asking everyone to join. I said what is the cc fee, she said 3%. I said is there any advance fee or delay? She said no, just the initial 5 -7 business days to verify your bank account. She said because you have been with Yapstone and a long time customer in good standing there will be no issues with getting your funds within 5-7 business days of each reservation. So I had a few instant bookings come in over the weekend and I looked up to see when the funds would be in my account. It showed after the guests arrived. So I called to find out if there was some error and was informed that the lady should of told me 90 days to be approved for advanced payments. So 90 days with no cash flow to operate 4 villa’s that have mortgages and monthly bills like staff, utilities, alarm companies, cable/internet and so much more. This is the time of year we do renovations and now I am stuck not being able to pay the mortgage for 3 months. Then I asked to speak to a supervisor and started a complaint process and was advised there was nothing that could be done even if the girl gave me the wrong info as I said, everything is recorded listen to the recording. Still not possible to switch me back to yapstone or payout the funds that they have for my business to operate.

Incredibly horrible experience with this company. They provide absolutely horrendous customer support asking for information that I being the HomeAway property owner cannot supply/have no idea how to provide. When asked how to supply the information the service rep never responded. They clearly represent the renter in this particular case & not the property owner as advertised. I have reported this company to the better business bureau while also filing a complaint in my state of Massachusetts with the Attorney General.

All my properties ended up on one 1099.
Yapstone is horribly unorganized. I needed information on my 1099. It took 6 different numbers to call before we got to right person. we had to explain our problem over and over. I ask for american. There were none. After over a half hour on the phone we got some them to understand. They had no copy of the 1099. We scan emailed it while on phone. Then realizing they put all our properties on one 1099.
Nightmare. I am disappointed in VRBO HA & yapstone which is a joke. The level of vrbo should have a Competant from top to bottom. When you mess with my money, this is more than frustrating.
The whole process is ridiculously incompetent.

YapStone is a terrible company. It has terrible customer support and it does not release funds it holds that belong to property owners. Yapstone is also referred to as Vacationrentpayments and this is the “company” that VRBO – homeaway u”uses” for processing all property owner funds. VRBO acts like this is a separate company – however – VRBO is the ONLY company that Yapstone processes payments for. Thus VRBO owns Yapstone and probably has this shell company to protect assets and screw over its customers.

This post will help: How to Make Your Payment Processor Release Your Money

-Phillip