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Online Payments for Many Different Sectors
Founded in 1999, YapStone is a global merchant account provider offering cloud-based web and mobile payment processing. Formerly known as “Paymerica,” Yapstone primarily offers payment processing solutions for property managers. Most notably, the company is a payment processing partner of growing vacation rental platforms like Homeaway and VRBO. There is some evidence that the company is an ISO of Chase Paymentech. YapStone offers multiple variations on its RentPayment processing platform, including VacationRentPayment, HolidayRentPayment, StorageRentPayment, InnPayment, DuesPayment, and ParishPay. In 2019, YapStone partnered with Priority Technology Holdings (Priority), a leading provider of merchant-acquiring and commercial payment solutions. 2022 saw a further partnership with Sezzle to add buy-now, pay-later options to the company’s offerings.
Yapstone Payment Processing
Yapstone process payments for travel and retail businesses specifically, processing all major credit cards, e-wallets, ACH, check-scanning, and cash by phone, mobile app, or text. They also offer loyalty programs, e-commerce solutions, processing of over 140 currencies, real-time payout, anti-fraud tools like step-up authentication and AVS and CVV checks, PCI and PSD2 certification, money transmitter licenses in required states and territories, payment reporting and analytics, and fully automated verification of individuals and businesses, including KYC, AML sanctions screening, and identity verification. They also offer customer support by phone or email in English, Spanish, German, French, Italian, Portuguese, and Dutch.
Yapstone Location & Ownership
Yapstone is located at 2121 N. California Boulevard, Suite 400, Walnut Creek, California, and is a registered ISO/MSP of Wells Fargo Bank NA in Walnut Creek, California. Tom Villante and Matt Golis are co-founders of YapStone.
Yapstone Review Table of Contents
- Costs & Contract: YapStone appears to offer variable contract terms and pricing with strict cash reserve and chargeback policies.
- Complaints & Service: YapStone complaints number more than 200 on public complaints forums.
- BBB Rating: YapStone (as Vacation Rent Payment) has an “A+” rating with the Better Business Bureau and has received 37 complaints and 10 reviews in the past 3 years.
- Sales & Marketing: YapStone does not appear to hire independent sales representatives and has not received any complaints about its sales practices.
Should You Trust YapStone?
Lawsuits, Reviews & Complaints
Here's Who We Trust.
Total Online Complaints
Live Customer Support
Most Common Complaint
Rising Complaint Total
As of this update, we are able to locate more than 200 negative YapStone reviews, some of which describe the company as a ripoff. This number has skyrocketed over the past year. Merchants primarily report slow payouts, failed payments, withheld funds, and poor support from YapStone with regard to renter disputes. When this review was first posted, most of the available complaints were from renters regarding YapStone’s RentPayment service. These complainants express confusion over the company’s policies, as well as irritation with having to pay fees in order to use their credit card. If you have a YapStone review to make, please do so in the comment section below.
Additionally, we located more than one YapStone complaint by current and former YapStone employees who describe a taxing work schedule and low workplace morale. However, these complaints have tapered off in recent months. The majority of Yapstone’s complaints have come from renters on VRBO and HomeAway who have had very negative experiences with YapStone’s risk team and customer support.
Yapstone Lawsuits and Fines
In April 2019, a lawsuit was filed against Yapstone by Todd Feldman in regards to an alleged breach of contract. The case is ongoing and yet to reach a resolution.
In January of 2017, Yapstone settled a class-action lawsuit stemming from a data breach affecting the company. Personally identifiable information of its customers, including social security numbers, names, addresses, dates of birth, and passport numbers were exposed. The company settled the suit for $4.9 million.
In 2021, it appears that YapStone was sued by its partner, Priority Technology Holdings Inc., but at this time it is unclear what the suit concerns.
A further class-action suit was finalized against YapStone in 2022 by its former employees over missing payments.
Yapstone has also been fined repeatedly for privacy and consumer protection violations.
Yapstone Customer Service Options
Yapstone offers dedicated phone support for each of its various sub-brands. Yapstone also offers a customer support form on its website. The company’s sustained increase in complaints has lowered its score to a “D” and denied it a spot among the top-rated payment processors for great customer service.
Is the BBB Rating for YapStone Accurate?
Better Business Bureau Profile
See Which Processors Offer No Monthly Fees And No Contracts.
Product & Service Complaints
Billing & Collection Complaints
Advertising & Sales Complaints
Guarantee & Warranty Complaints
Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.
Over 30 Complaints
YapStone Inc. is not an accredited business with the Better Business Bureau. As of this review, the company’s profile appears to have been combined with that of Vacation Rent Payment. As of this review, the company holds an “A+” rating with the BBB and has had 37 complaints filed against it in the last 36 months, considerably less than the 86 complaints at the time of a previous update. 23 of the complaints were due to a problem with a product or service and 14 were billing or collections issues. The company has resolved 6 of these complaints to the satisfaction of the merchant. The remaining 31 were resolved to the dissatisfaction of the merchant or received no final response.
What Merchants Say
RentPayment has also received 10 negative informal reviews to its BBB profile. The most recent review describes poor service and issues that resulted in lost funds:
We advise anyone against using Vacation Rent Payment (Yapstone). They are one of many credit card processing companies, so you have many options. We used them for our vacation rentals, for bookings directly from our website as well as those that came from VRBO, as this was who our website company suggested. First off, their fees are too high in comparison to others. The reason we write this review however is because they refused to file a corrected ****K for our 2021 taxes. Yes we had not updated our information in time (updated first week in March and they filed in February – still in time technically), but when we let them know we could not complete our 2021 taxes until they would send 1 corrected form and 1 new form using our business name and EIN to the **** they said they already filed and it’s our responsibility to have the info correct. After a lot of back and forth, they still refused to file the 1 corrected form and 1 new form. They flat out refused to fulfill their *** duties and responsibilities, as only they who provide a **** can file a corrected ****. As a business ourselves, we have had to file corrections before. It’s really no big deal, which is why we were so blown away by their refusal. We were stuck having to file our new S-Corp taxes under an individual, and try to explain to the *** why this is happening, which of course only makes our new business look bad. For the record, 3 other companies we made this request to all completed the corrected forms and provided copies before our 2021 tax year extension was over. We had 3 now under the new business, and were left to explain why 1 was under an individual. This was over 400K, and completely messed up our new SCorp, and the 1 individuals taxes who they filed under originally. How could they just refuse to fulfill their corporate responsibilities of filing tax forms? Totally mind blowing! Just a horrible experience with VRP (Yapstone), and Good riddance.
Excellent customer service is crucial to provide merchants with to address issues that inevitably arise, making it an important consideration before executing a contract.
A “D” Performance
Given the company’s rapidly increasing complaint total and poor resolution ratio, we have adjusted the BBB’s rating to a “D.”
How Expensive is YapStone Service?
Rates, Fees, and Contract Terms
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Online Payment Fee
$9.95 Per Transaction
Phone Payment Fee
$14.95 Per Transaction
Debit/Credit AutoPay Fee
ACH/eCheck AutoPay Fee
As of this update, the standard YapStone contract terms are unclear. We have located one sample YapStone contract (from the company’s homeowner’s association-oriented subsidiary, DuesPayment). This contract is a one-year term that automatically renews for a one-year term and may be canceled at any time with 30 days’ notice. The YapStone fee schedule reflects different fees for each supported payment channel. Online and automatic payments for credit and debit are charged $9.95. Phone Payments are charged $14.95. ACH/eCheck payments are assessed the same online and phone fees but only $2.00 for automated payments.
The company also appears to collect its processing fees from homeowners, renters, and travelers—in other words, the people making the payments—rather than business owners. This is an uncommon pricing model for the industry, and it’s possible that a separate agreement outlines other fees charged to merchants. We encourage merchants to check out our list of the providers of the best merchant services.
Most of the available YapStone complaints focus on its fraud prevention policies and its customer service rather than its pricing. The YapStone complaints related to the company’s risk assessment team are split into two categories: complaints about withheld funds, and complaints about fraudulent payments making their way through YapStone’s systems. In the case of fund-holds, it isn’t uncommon for rental companies (YapStone’s primary merchant demographic) to experience delayed payouts or rolling reserves due to the card-not-present nature of their transactions. However, there is an alarming number of YapStone reviews that mention fraudulent payments being made through YapStone’s rent payment services. While YapStone itself cannot prevent card theft, there are certain steps that any payment processor can take to minimize the likelihood of chargebacks.
Difficulty Contesting Chargebacks
Some YapStone merchants have alleged that the company does not retain any advanced information about transactions after they have gone through, which makes it difficult for the merchant to contest a chargeback weeks after the fact. Without access to YapStone’s internal risk assessment tools, it’s hard to know what the company could be doing to help merchants on this front. However, it’s worth reporting that complainants consistently cite this as a major issue.
Yapstone’s actual pricing does not appear to be a major point of contention for most merchants, but the company does have a number of policies in place that are generating a lot of complaints. If you have any knowledge of the standard YapStone merchant agreement (including any possible termination fees or PCI Compliance fees), please leave that information in the comment section of this review.
Does YapStone Use Deceptive Marketing?
Advertising & Sales Strategy
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Employs Independent Resellers
Advertises Deceptive Rates
Discloses All Important Terms
Inside Sales Team
YapStone appears to market its products through a combination of strategic partnerships, telemarketing, and inside sales agents. At this time, YapStone does not appear to employ independent sales agents. We are also unable to locate any negative YapStone reviews that mention the company’s sales team at this time, although we did find one YapStone complaint alleging deceptive rate representation by the company when it went by the name Paymerica. This compares favorably to our list of best credit card processors.
RentPayment’s website does not appear to engage in any deceptive advertising tactics, but we have located some RentPayment complaints from customers expressing confusion about fee structures and how to schedule payments through the service, which occasionally led to overcharges. Many of these complainants do not appear to be business owners, so it is unlikely that merchants are experiencing similar difficulties understanding their agreements.
No Direct Marketing
In general, most users seem to encounter YapStone for the first time as the backend processor for their VRBO or HomeAway accounts. This means that YapStone doesn’t directly market to these users, so there’s little to evaluate in terms of its sales approach. The available descriptions of YapStone’s direct sales process are mixed in tone, but the sales department’s overall impact on the merchant experience appears to be limited. If you suspect that Yapstone’s sales team has added undisclosed fees to your account, we recommend seeking a third-party statement audit.