Deft Payment Systems: Card Processing Reviews & Complaints
(844) 549-3338 Note: As of 2023, the Deft Payment Systems website is down. The status of the company is currently unclear. If you have any information about Deft Payment Systems, please let us know in the comments below.
Company Overview
Founded in 2017, Deft Payment Systems is a merchant account provider that serves both standard-risk and high-risk businesses. The company distinguishes itself from many of its competitors by offering payment processing for hemp and CBD merchants, which are historically considered very high-risk by payment processors. The company should not be confused with DEFT Payment Systems (deft.com.au), an Australian payment processing company.
Deft Payment Systems Payment Processing
Deft Payment Systems processes all major debit and credit cards for most business types, including high-risk. Their services include e-commerce options, e-check processing, gift and loyalty programs, lead discovery, and payroll services.
Location & Ownership
Deft Payment Systems is headquartered in Hyannis, Massachusetts and does not list its acquiring bank. Brett Husak is the president of Deft Payment Systems, and he also serves as the president of a company called Flow Payments.
Table of Contents
- Costs & Contract: Offers variable contract terms depending on each…
- Complaints & Service: Complaints number fewer than 10 on…
- BBB Rating: Currently does not have a profile with…
- Sales & Marketing: May hire independent sales agents but has not…
Deft Payment Systems Customer Reviews
Here's What Their Clients Say
| Item | Result |
|---|---|
| Total Online Complaints | <10 |
| Live Customer Support | No |
| Most Common Complaint | N/A |
| Recent Lawsuits | No |
No Public Complaints
We are currently unable to locate any Deft Payment Systems reviews that accuse the company of being a ripoff or a scam. This seems to indicate that Deft Payment Systems employs a proactive and available customer support team. There are two reviews in our comment section for Deft, but it appears that they were meant for the Deft in Australia. If you have your own Deft Payment Systems review to make, please do so in the comments below.
Deft Payment Systems Lawsuits and Fines
We have not found any outstanding class-action lawsuits or FTC complaints filed against Deft Payment Systems. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Deft Payment Systems Customer Support Options
The Deft Payment Systems website provides general phone and email contact information but does not list a dedicated customer support number. We will award Deft Payment Systems an “A” rating in this category, but the company’s current customer support options do not qualify it as a top-rated customer service processor.
Deft Payment Systems Online Ratings
Here's How They Rate Online
No Profile Available
The Better Business Bureau does not maintain a profile for Deft Payment Systems at this time. We therefore will not factor a BBB rating into this review.
Deft Payment Systems Fees, Rates & Costs
A Closer Look at The Contract
| Item | Result | >
|---|---|
| Cancellation Penalties | Variable |
| Monthly & Annual Fees | Variable |
| Processing Rates | 1.00% - 4.99%+ |
| Equipment Leasing | Variable |
Deft Payment Systems Contract Terms
There is no publicly available information about the standard Deft Payment Systems rates or contract at this time. It is likely that the company customizes its pricing and terms according to each business type, location, and processing history. The company’s wide range of preferred business types means that it could offer long-term equipment leases for certain clients’ needs.
High Risk, High Fees
Deft Payment Systems’ focus on hard-to-place industries increases its exposure to chargebacks and regulatory hazards. To compensate for this elevated level of risk, the company and its banking partners may charge higher-than-average per-transaction fees and require the establishment of a cash reserve. This is a common practice within the payment processing industry, and businesses operating in high-risk spaces should be prepared to receive rate quotes in excess of 5%.
No Red Flags
The total absence of complaints about the company’s contract terms merits an “A” in this category, but it should be noted that we are assigning this grade without any verified knowledge of specific pricing. It is unlikely that Deft Payment Systems’ high-risk contract terms are competitive with the cheapest merchant accounts.
Deft Payment Systems Employee Reviews & Sales Tacitcs
Should You Work For Them?
| Item | Result |
|---|---|
| Uses Independent Resellers | No |
| Telemarketing | No |
| Misleading Marketing | No |
| Discloses All Important Terms | No |
Inside/Outside Sales Team
Deft Payment Systems appears to rely on a combination of independent resellers and in-house staff to market its services. There is no evidence at this time indicating that the company employs a large team of independent sales agents, and we are unable to locate any Deft Payment Systems reviews that report unethical behavior by the company’s sales staff.
This compares favorably to our list of best credit card processors.
No Misleading Quotes
Deft Payment Systems does not appear to engage in any deceptive advertising strategies in its official materials. If you suspect that Deft Payment Systems is charging you undisclosed fees, we recommend seeking a third-party statement audit to eliminate hidden charges.
Our Deft Payment Systems Review Summary
Our Final Thoughts
According to all available information, Deft Payment Systems rates as a dependable credit card processing provider. There is not a lot of specific information available about the company’s sales tactics or contract terms at this time, but its clean complaint record is a very positive sign. Even when dealing with companies that rate highly by our standards, we urge business owners to thoroughly examine the terms of any contract they are given and to compare its pricing to top-rated high-risk merchant account providers.
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How Did Deft Payment Systems Treat You?2 Responses
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Linda Wheatcroft
I am so annoyed at DEFT as I went to pay my body corporate fees at the Post Office and can no longer pay cash there. Wouldn’t accept my credit Card either so I pay online by credit card and get charged another 5 bucks. What difference does it make to DEFT if I give the post office cash as they won’t see the cash. It is purely to charge us all another 5 bucks every payment. Disgusting AUSTRALIA letting companies behave in this manner. Oh and no notification to us that they are making payment more difficult so they can charge us more. Disgusting I say
Dennis Shepard
The DEFT payment system is the most ludicrous banking payment system I have ever ran into in my life! Why do you feel it’s necessary to have a 20 digit reference code?! And please don’t tell me it’s because of your vast amount of transactions that this long a code is needed! Clearly you are a room full of 30-year-olds! Sometime in the future when you get into your 60s and 70s you’ll because in the very system you have created! It’s absolute nonsense there has to be a better way.