Deft Payment Systems Reviews & Complaints

Deft Payment Systems Logo
Overall Score
5
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How did they treat you?

Note: As of 2023, the Deft Payment Systems website is down. The status of the company is currently unclear. If you have any information about Deft Payment Systems, please let us know in the comments below.

Overview

In this review of Deft Payment Systems, we provide a detailed overview of the company's credit card processing services. We will discuss the range of services offered, including POS systems, mobile payments, and e-commerce solutions, and identify the types of businesses that may benefit from these services. We will also examine client and customer reviews to highlight common trends and potential concerns. Additionally, we will cover the company's pricing structure, contract terms, and specific services included. By the end of this article, you will have a clear understanding of whether Deft Payment Systems meets your payment processing needs.

About Deft Payment Systems

Founded in 2017, Deft Payment Systems is a merchant account provider that serves both standard-risk and high-risk businesses. The company distinguishes itself from many of its competitors by offering payment processing for hemp and CBD merchants, which are historically considered very high-risk by payment processors. The company should not be confused with DEFT Payment Systems (deft.com.au), an Australian payment processing company.

Deft Payment Systems Payment Processing

Deft Payment Systems processes all major debit and credit cards for most business types, including high-risk. Their services include e-commerce options, e-check processing, gift and loyalty programs, lead discovery, and payroll services.

Deft Payment Systems Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support No
Most Common Complaint N/A
Recent Lawsuits No

No Public Complaints

Currently, we cannot locate any Deft Payment Systems reviews accusing the company of fraudulent activities or being a scam. This suggests that Deft Payment Systems maintains an active and responsive customer support team. While there are two reviews in our comments section for Deft, they seem to pertain to the Deft entity in Australia. If you have your own experience with Deft Payment Systems to share, please feel free to do so in the comments below.

Deft Payment Systems Lawsuits and Fines

As of our search, there are no reported class-action lawsuits or FTC complaints against Deft Payment Systems. Dissatisfied clients seeking resolution without legal action are encouraged to report concerns to relevant supervisory organizations.

Deft Payment Systems Customer Support Options

While Deft Payment Systems provides general phone and email contact information on its website, it does not specify a dedicated customer support number. Despite this, we acknowledge the company’s efforts and award Deft Payment Systems an “A” rating in customer support. However, its current support options do not position it as a top-rated customer service processor.

Deft Payment Systems Online Ratings

Here's How They Rate Online

No Profile Available

The Better Business Bureau does not maintain a profile for Deft Payment Systems at this time. We therefore will not factor a BBB rating into this review.

Deft Payment Systems Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties Variable
Monthly & Annual Fees Variable
Processing Rates 1.00% - 4.99%+
Equipment Leasing Variable

Deft Payment Systems Contract Terms

Currently, specific details about Deft Payment Systems’ standard rates or contracts are not widely accessible to the public. It appears that the company tailors its pricing and contract terms based on the unique characteristics of each business, including type, location, and processing history. Given its varied business clientele, Deft Payment Systems may also offer long-term equipment leases tailored to the needs of certain clients.

High Risk, High Fees

Specializing in hard-to-place industries, Deft Payment Systems faces an increased risk of chargebacks and regulatory challenges. To mitigate these risks, both the company and its banking partners are likely to impose higher-than-average transaction fees and might require the setup of a cash reserve. Such practices are common in the payment processing industry, especially for high-risk businesses, which should be prepared for rate quotes potentially above 5%.

No Red Flags

The lack of public complaints concerning Deft Payment Systems’ contract terms indicates a generally positive customer response, earning the company an “A” rating in this area. However, this rating is given with the caveat that there is limited public information on their specific pricing. It is possible that Deft Payment Systems’ contract terms for high-risk businesses might not be as competitive as those offered by the most affordable merchant accounts.

Deft Payment Systems Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers No
Telemarketing No
Misleading Marketing No
Discloses All Important Terms No

Inside/Outside Sales Team

Deft Payment Systems appears to rely on a combination of independent resellers and in-house staff to market its services. There is no evidence at this time indicating that the company employs a large team of independent sales agents, and we are unable to locate any Deft Payment Systems reviews that report unethical behavior by the company’s sales staff.

This compares favorably to our list of best credit card processors.

No Misleading Quotes

Deft Payment Systems does not appear to engage in any deceptive advertising strategies in its official materials. If you suspect that Deft Payment Systems is charging you undisclosed fees, we recommend seeking a third-party statement audit to eliminate hidden charges.

Our Deft Payment Systems Review Summary

Our Final Thoughts

According to all available information, Deft Payment Systems rates as a dependable credit card processing provider. Although specific details about its sales tactics or contract terms remain scarce, its clean complaint record is an encouraging sign. However, even with highly rated companies like this, we urge business owners to carefully scrutinize the terms of any agreement before signing. It’s wise to compare Deft Payment Systems’ pricing with that of other top-rated high-risk merchant account providers to ensure the best possible terms.

Location & Ownership

Deft Payment Systems is headquartered in Hyannis, Massachusetts and does not list its acquiring bank. Brett Husak is the president of Deft Payment Systems, and he also serves as the president of a company called Flow Payments.

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Testimonials & Complaints

How Did Deft Payment Systems Treat You?

2 User Reviews

  • Linda Wheatcroft

    I am so annoyed at DEFT as I went to pay my body corporate fees at the Post Office and can no longer pay cash there. Wouldn’t accept my credit Card either so I pay online by credit card and get charged another 5 bucks. What difference does it make to DEFT if I give the post office cash as they won’t see the cash. It is purely to charge us all another 5 bucks every payment. Disgusting AUSTRALIA letting companies behave in this manner. Oh and no notification to us that they are making payment more difficult so they can charge us more. Disgusting I say

  • Dennis Shepard

    Mind yours! Never mind about mine!

    The DEFT payment system is the most ludicrous banking payment system I have ever ran into in my life! Why do you feel it’s necessary to have a 20 digit reference code?! And please don’t tell me it’s because of your vast amount of transactions that this long a code is needed! Clearly you are a room full of 30-year-olds! Sometime in the future when you get into your 60s and 70s you’ll because in the very system you have created! It’s absolute nonsense there has to be a better way.

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