MSH Merchant Services 2023: Reviews & Complaints

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MSH Merchant Services Rating
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image of a phone image of a phone that changes when your mouse hovers over it (440) 641-1575 View Pricing

Company Overview

MSH Merchant Services is a merchant account provider for retail merchants, business-to-business, hospitality, mail/telephone order, and petroleum companies. The company works in association with Petroleum Card Services and is a distributor for WRG Services Inc.

Article Summary

Before we dive in, here’s a short summary of what we’ll cover:

  • MSH Merchant Services’ various payment processing services.
  • The company has received few complaints.
  • There is little information available about the MSHMS contract.

MSH Merchant Services Payment Processing

MSH Merchant Services processes all major debit and credit cards for all business types. Their services include POS systems, check processing, EBT, ACH, gift and loyalty cards, ATM services, virtual terminals, access to a payment gateway, and merchant loans.

Location & Ownership

MSH Merchant Services’ corporate address is located at 29299 Clemens Rd. Unit 1-N Westlake, OH. MSH is a registered ISO/MSP of Wells Fargo Bank, Walnut Creek, California, distributor for WRG Services, Inc, and is a registered ISO of Palm Desert National Bank. Bruce Epstein is listed as the president of MSH Merchant Services.

Key Points

MSH Merchant Services payment processing
MSH Merchant Services offers most standard payment processing services

MSH Merchant Services Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Item Result
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A
Recent Lawsuits No

No Complaints to Date

We are currently unable to locate any MSH Merchant Services reviews that accuse the company of being a scam or ripoff. In fact, there appear to be no MSH Merchant Services reviews across all consumer protection websites. This seems to indicate that the customer support offered by MSH is responsive and capable, but it is also possible that the company’s processor receives the bulk of its complaints. If you have your own MSH Merchant Services review to make, please do so in the comments below.

MSH Merchant Services Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against MSH Merchant Services. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

MSH Merchant Services Customer Support Options

The MSH Merchant Services website lists a phone number, but it is unclear whether this is a dedicated customer support line. This lack of support options is a far cry from providers who offer great customer service.

MSH Merchant Services Customer Service Number

  • (440) 641-1575 – General Customer Service

Other Support Options

Though the company’s customer support could improve, in the absence of any complaints about this company, we are awarding MSH Merchant Services an “A” rating in this category.

MSH Merchant Services Online Ratings

Here's How They Rate Online

Online Ratings Summary
Item Result
BBB Reports 0

No Complaints Filed with the BBB

MSH Merchant Services is not an accredited business of the Better Business Bureau and currently maintains an “A+” grade at this time of review. Within the last 36 months, 0 complaints have been filed on the BBB. At the time of a last review, an affiliated company of MSH, WRG Services, had its own BBB profile with 3 complaints showing. WRG Services was at some point acquired by Payment Alliance International, which means that MSH may also be partnered with Payment Alliance International in some way. This potential relationship is unclear at this time, and we will not factor it into our rating for MSH Merchant Services.

An “A” Overall

Given the company’s low complaints total, we are inclined to agree with the BBB’s rating and award MSH Merchant Services an “A” in this category.

MSH Merchant Services Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Item Result
Cancellation Penalties Unclear
Monthly & Annual Fees Unclear
Processing Rates 1.00% - 4.99%
Equipment Leasing Likely

Unclear Pricing and Sparse Information Overall

There is very little publicly available information about the standard MSH Merchant Services contract. The company’s website does not advertise any specific terms, and although it’s likely that MSH relies on a larger processor for its processing network, it’s currently unclear which processor that might be. There are no complaints online that mention MSH’s contract terms, so it’s probable that most of the company’s clients are satisfied with their agreements.

In the absence of any real information, we are awarding MSH an “A” in this category. If you have any knowledge of the standard MSH contract, please leave that information in the comment section of this review.

MSH Merchant Services payment gateway

MSH Merchant Services does offer some information on its virtual terminal and payment gateway

MSH Merchant Services Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Item Result
Uses Independent Resellers Unknown
Misleading Marketing No
Discloses All Important Terms No

Company Sales Approach

MSH appears to market itself primarily through its website, and it is currently unclear whether the company employs independent sales agents to market its services. The company’s website seems to claim that it partners with ISOs and MSPs, but the language isn’t clear enough to verify this. We are currently unable to locate any negative MSH Merchant Services reviews that mention the sales team, so it appears as though the company’s agents generally do a good job of disclosing and describing contract terms. The company also does not appear to engage in any deceptive advertising tactics in its official materials.

Our MSH Merchant Services Review Summary

Our Final Thoughts

Despite a lack of clear information about the company, MSH Merchant Services rates as an above-average credit card processing provider by our standards. The company is showing no complaints, which leads us to score it well by default. Readers are advised to bear in mind that this high rating was assigned in response to the absence of incriminating evidence rather than the presence of positive information.

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Your Comments & Reviews

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