MSH Merchant Services 2023: Reviews & Complaints
(440) 641-1575 Company Overview
MSH Merchant Services is a merchant account provider for retail merchants, business-to-business, hospitality, mail/telephone order, and petroleum companies. The company works in association with Petroleum Card Services and is a distributor for WRG Services Inc.
Article Summary
Before we dive in, here’s a short summary of what we’ll cover:
- MSH Merchant Services’ various payment processing services.
- The company has received few complaints.
- There is little information available about the MSHMS contract.
MSH Merchant Services Payment Processing
MSH Merchant Services processes all major debit and credit cards for all business types. Their services include POS systems, check processing, EBT, ACH, gift and loyalty cards, ATM services, virtual terminals, access to a payment gateway, and merchant loans.
Location & Ownership
MSH Merchant Services’ corporate address is located at 29299 Clemens Rd. Unit 1-N Westlake, OH. MSH is a registered ISO/MSP of Wells Fargo Bank, Walnut Creek, California, distributor for WRG Services, Inc, and is a registered ISO of Palm Desert National Bank. Bruce Epstein is listed as the president of MSH Merchant Services.
Key Points
- Sales & Marketing: MSH Merchant Services does not appear to…
- Costs & Contract: MSH Merchant Services appears to offer contract terms that…
- Complaints & Service: MSH Merchant Services has received fewer than…
- BBB Rating: MSH Merchant Services has an “A+” rating with the Better Business Bureau and…
MSH Merchant Services Customer Reviews
Here's What Their Clients Say
| Item | Result |
|---|---|
| Total Online Complaints | <10 |
| Live Customer Support | Yes |
| Most Common Complaint | N/A |
| Recent Lawsuits | No |
No Complaints to Date
We are currently unable to locate any MSH Merchant Services reviews that accuse the company of being a scam or ripoff. In fact, there appear to be no MSH Merchant Services reviews across all consumer protection websites. This seems to indicate that the customer support offered by MSH is responsive and capable, but it is also possible that the company’s processor receives the bulk of its complaints. If you have your own MSH Merchant Services review to make, please do so in the comments below.
MSH Merchant Services Lawsuits
We have not found any outstanding class-action lawsuits or FTC complaints filed against MSH Merchant Services. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
MSH Merchant Services Customer Support Options
The MSH Merchant Services website lists a phone number, but it is unclear whether this is a dedicated customer support line. This lack of support options is a far cry from providers who offer great customer service.
MSH Merchant Services Customer Service Number
- (440) 641-1575 – General Customer Service
Other Support Options
- Support form
- Customer service email address at [email protected]
Though the company’s customer support could improve, in the absence of any complaints about this company, we are awarding MSH Merchant Services an “A” rating in this category.
MSH Merchant Services Online Ratings
Here's How They Rate Online
| Item | Result |
|---|---|
| BBB Reports | 0 |
No Complaints Filed with the BBB
MSH Merchant Services is not an accredited business of the Better Business Bureau and currently maintains an “A+” grade at this time of review. Within the last 36 months, 0 complaints have been filed on the BBB. At the time of a last review, an affiliated company of MSH, WRG Services, had its own BBB profile with 3 complaints showing. WRG Services was at some point acquired by Payment Alliance International, which means that MSH may also be partnered with Payment Alliance International in some way. This potential relationship is unclear at this time, and we will not factor it into our rating for MSH Merchant Services.
An “A” Overall
Given the company’s low complaints total, we are inclined to agree with the BBB’s rating and award MSH Merchant Services an “A” in this category.
MSH Merchant Services Fees, Rates & Costs
A Closer Look at The Contract
| Item | Result | >
|---|---|
| Cancellation Penalties | Unclear |
| Monthly & Annual Fees | Unclear |
| Processing Rates | 1.00% - 4.99% |
| Equipment Leasing | Likely |
Unclear Pricing and Sparse Information Overall
There is very little publicly available information about the standard MSH Merchant Services contract. The company’s website does not advertise any specific terms, and although it’s likely that MSH relies on a larger processor for its processing network, it’s currently unclear which processor that might be. There are no complaints online that mention MSH’s contract terms, so it’s probable that most of the company’s clients are satisfied with their agreements.
In the absence of any real information, we are awarding MSH an “A” in this category. If you have any knowledge of the standard MSH contract, please leave that information in the comment section of this review.
MSH Merchant Services does offer some information on its virtual terminal and payment gateway
MSH Merchant Services Employee Reviews & Sales Tacitcs
Should You Work For Them?
| Item | Result |
|---|---|
| Uses Independent Resellers | Unknown |
| Telemarketing | |
| Misleading Marketing | No |
| Discloses All Important Terms | No |
Company Sales Approach
MSH appears to market itself primarily through its website, and it is currently unclear whether the company employs independent sales agents to market its services. The company’s website seems to claim that it partners with ISOs and MSPs, but the language isn’t clear enough to verify this. We are currently unable to locate any negative MSH Merchant Services reviews that mention the sales team, so it appears as though the company’s agents generally do a good job of disclosing and describing contract terms. The company also does not appear to engage in any deceptive advertising tactics in its official materials.
Our MSH Merchant Services Review Summary
Our Final Thoughts
Despite a lack of clear information about the company, MSH Merchant Services rates as an above-average credit card processing provider by our standards. The company is showing no complaints, which leads us to score it well by default. Readers are advised to bear in mind that this high rating was assigned in response to the absence of incriminating evidence rather than the presence of positive information.
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