In this article, we will provide a detailed overview of MSH Merchant Services. We will cover the types of services offered, the fee structures, and the overall performance of the platform. The article will also include an assessment of customer reviews and the quality of customer support. Furthermore, we will compare MSH Merchant Services with other providers in the market to help you determine if it meets your business needs. By the end of this article, you will have a clear and factual understanding of MSH Merchant Services.
About MSH Merchant Services Overview
Also known as MSH Merchant Services, MSH is a merchant account provider offering a variety of payment processing solutions. Founded in 2005, the company caters to businesses of all sizes, providing services such as credit card processing, point-of-sale systems, and online payment gateways. MSH Merchant Services has developed partnerships with multiple payment processors and financial institutions to broaden its service offerings. Over the years, the company has integrated with several e-commerce platforms, including Magento, Shopify, and WooCommerce, allowing for seamless online transactions. In 2018, MSH Merchant Services introduced mobile payment solutions to accommodate the growing demand for on-the-go processing. The company focuses on providing robust customer support and advanced security features, ensuring a reliable and secure payment experience. Recent enhancements include the adoption of EMV and PCI compliance measures, as well as the introduction of advanced reporting tools to help businesses manage their transactions more effectively.
MSH Merchant Services Homepage
MSH Merchant Products and Services
Payment Processing
MSH Merchant Services provides payment processing solutions for businesses of varying sizes. These services handle credit and debit card transactions securely and efficiently, using advanced technology and adhering to industry standards. This setup aims to ensure reliability and speed in payment processing, which can help improve customer satisfaction and streamline business operations.
POS Systems
MSH Merchant Services offers Point of Sale (POS) systems designed for different business environments. These systems include features that support sales, inventory management, and customer relationship management.
Check Processing
For businesses that still use paper checks, MSH Merchant Services has check processing options that include electronic check conversion and verification. These services aim to reduce risks associated with check payments by using advanced technology to process transactions quickly and securely.
EBT (Electronic Benefits Transfer)
MSH Merchant Services facilitates Electronic Benefits Transfer (EBT) transactions, allowing businesses to accept payments from government-issued benefit cards. This service is useful for grocery stores, farmers’ markets, and other retail businesses serving customers with government assistance. The EBT solutions are designed to process transactions efficiently and comply with federal regulations.
ACH (Automated Clearing House)
MSH Merchant Services provides Automated Clearing House (ACH) solutions for businesses seeking to streamline their payment processes. ACH services allow for electronic transfers between banks, offering a cost-effective and efficient way to handle payroll, vendor payments, and recurring billing.
Gift and Loyalty Cards
MSH Merchant Services offers programs for gift and loyalty cards to help businesses attract and retain customers. These programs are customizable, allowing businesses to create branded gift cards and loyalty initiatives that encourage repeat business and enhance customer engagement.
ATM Services
MSH Merchant Services provides ATM services that offer convenient cash access for customers and generate additional revenue for businesses. These services include the installation, maintenance, and monitoring of ATMs to ensure reliable operation and customer satisfaction.
Virtual Terminals
MSH Merchant Services offers virtual terminal solutions for businesses needing to process payments through internet-connected devices. This service is particularly useful for businesses accepting payments over the phone or via mail orders. Virtual terminals provide a flexible and convenient way to manage transactions, with real-time authorization and reporting to streamline operations.
Payment Gateway
MSH Merchant Services’ payment gateway solutions support secure online transactions for e-commerce businesses. These gateways integrate with various shopping carts and platforms, facilitating a smooth and secure checkout experience. The payment gateway includes fraud protection and real-time transaction monitoring to help businesses expand their online presence and increase sales.
Merchant Loans
MSH Merchant Services provides merchant loan programs to help businesses obtain the capital they need for growth. These loans are tailored to the specific needs of each business, offering flexible terms and competitive rates. Whether for expansion, inventory, or other expenses, MSH Merchant Services’ merchant loans aim to support business development.
MSH Merchant Services offers most standard payment processing services
MSH Merchant Services Customer Reviews
Customer Reviews Summary
Total Online Complaints
<10
Live Customer Support
Yes
Most Common Complaint
N/A
Recent Lawsuits
No
No Complaints Found
As of now, we have been unable to locate any MSH Merchant Services reviews that label the company as a scam or ripoff. Surprisingly, there are no reviews available across various consumer protection websites. While this suggests responsive and capable customer support from MSH, it’s also plausible that complaints are directed towards the company’s processor instead. Share your own MSH Merchant Services review in the comments below.
Legal Issues and Complaints
No class-action lawsuits or FTC complaints against MSH Merchant Services have been discovered. For dissatisfied clients seeking alternative actions against the company, reporting concerns to relevant supervisory organizations is recommended.
Customer Support Options
The MSH Merchant Services website provides a phone number; however, it’s unclear if this serves as a dedicated customer support line. This limited support offering falls short compared to providers known for offering excellent customer service.
While there’s room for improvement in customer support, given the absence of complaints, MSH Merchant Services is awarded an “A” rating in this category.
MSH Merchant Services is not an accredited business of the Better Business Bureau and currently maintains an “A+” grade at this time of review. Within the last 36 months, 0 complaints have been filed on the BBB. At the time of a last review, an affiliated company of MSH, WRG Services, had its own BBB profile with 3 complaints showing. WRG Services was at some point acquired by Payment Alliance International, which means that MSH may also be partnered with Payment Alliance International in some way. This potential relationship is unclear at this time, and we will not factor it into our rating for MSH Merchant Services.
An “A” Overall
Given the company’s low complaints total, we are inclined to agree with the BBB’s rating and award MSH Merchant Services an “A” in this category.
MSH Merchant Services Fees, Rates & Contract
Rates & Fees Summary
Cancellation Penalties
Unclear
Monthly & Annual Fees
Unclear
Processing Rates
1.00% - 4.99%
Equipment Leasing
Likely
Transparency Challenges and Limited Information
The standard contract terms of MSH Merchant Services remain largely undisclosed to the public. The absence of specific details on the company’s website makes it difficult to ascertain the terms. While it’s presumed that MSH collaborates with a larger processor for its network, the identity of this processor is currently ambiguous. Notably, there are no online complaints addressing MSH’s contract terms, suggesting overall satisfaction among its clientele.
Given the scarcity of information, MSH Merchant Services receives an “A” rating in this category. If you possess insights into the standard MSH contract, we welcome you to share them in the comments section below.
MSH Merchant Services provides insights into its virtual terminal and payment gateway
MSH appears to market itself primarily through its website, and it is currently unclear whether the company employs independent sales agents to market its services. The company’s website seems to claim that it partners with ISOs and MSPs, but the language isn’t clear enough to verify this. We are currently unable to locate any negative MSH Merchant Services reviews that mention the sales team, so it appears as though the company’s agents generally do a good job of disclosing and describing contract terms. The company also does not appear to engage in any deceptive advertising tactics in its official materials.
MSH Merchant Services Review Summary
Despite limited information available about the company, MSH Merchant Services rates as an above-average credit card processing provider. The company’s lack of complaints suggests a satisfactory service level, resulting in a positive rating by default. However, this assessment is made in the absence of substantial incriminating evidence rather than based on clear, positive customer feedback.
Given this lack of detailed information, readers should approach MSH Merchant Services cautiously, keeping in mind that the high rating primarily reflects the absence of negative reports. Prospective clients should thoroughly review contract terms, fees, and customer support details before committing and compare the company’s offerings to those of top-rated credit card processors for a comprehensive assessment.
Location & Ownership
MSH Merchant Services’ corporate address is located at 29299 Clemens Rd. Unit 1-N Westlake, OH. MSH is a registered ISO/MSP of Wells Fargo Bank, Walnut Creek, California, distributor for WRG Services, Inc, and is a registered ISO of Palm Desert National Bank. Bruce Epstein is listed as the president of MSH Merchant Services.
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