MSH Merchant Services Reviews & Complaints

MSH Merchant Services Logo
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In this article, we will provide a detailed overview of MSH Merchant Services. We will cover the types of services offered, the fee structures, and the overall performance of the platform. The article will also include an assessment of customer reviews and the quality of customer support. Furthermore, we will compare MSH Merchant Services with other providers in the market to help you determine if it meets your business needs. By the end of this article, you will have a clear and factual understanding of MSH Merchant Services.

About MSH Merchant Services Overview

Also known as MSH Merchant Services, MSH is a merchant account provider offering a variety of payment processing solutions. Founded in 2005, the company caters to businesses of all sizes, providing services such as credit card processing, point-of-sale systems, and online payment gateways. MSH Merchant Services has developed partnerships with multiple payment processors and financial institutions to broaden its service offerings. Over the years, the company has integrated with several e-commerce platforms, including Magento, Shopify, and WooCommerce, allowing for seamless online transactions. In 2018, MSH Merchant Services introduced mobile payment solutions to accommodate the growing demand for on-the-go processing. The company focuses on providing robust customer support and advanced security features, ensuring a reliable and secure payment experience. Recent enhancements include the adoption of EMV and PCI compliance measures, as well as the introduction of advanced reporting tools to help businesses manage their transactions more effectively.

MSH Merchant Services Homepage

MSH Merchant Services Payment Processing

MSH Merchant Services processes all major debit and credit cards for all business types. Their services include POS systems, check processing, EBT, ACH, gift and loyalty cards, ATM services, virtual terminals, access to a payment gateway, and merchant loans.

MSH Merchant Services payment processing
MSH Merchant Services offers most standard payment processing services

MSH Merchant Services Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A
Recent Lawsuits No

No Complaints Found

As of now, we have been unable to locate any MSH Merchant Services reviews that label the company as a scam or ripoff. Surprisingly, there are no reviews available across various consumer protection websites. While this suggests responsive and capable customer support from MSH, it’s also plausible that complaints are directed towards the company’s processor instead. Share your own MSH Merchant Services review in the comments below.

Legal Issues and Complaints

No class-action lawsuits or FTC complaints against MSH Merchant Services have been discovered. For dissatisfied clients seeking alternative actions against the company, reporting concerns to relevant supervisory organizations is recommended.

Customer Support Options

The MSH Merchant Services website provides a phone number; however, it’s unclear if this serves as a dedicated customer support line. This limited support offering falls short compared to providers known for offering excellent customer service.

MSH Merchant Services Customer Service Number

  • (440) 641-1575 – General Customer Service

Other Support Options

While there’s room for improvement in customer support, given the absence of complaints, MSH Merchant Services is awarded an “A” rating in this category.

MSH Merchant Services Online Ratings

Here's How They Rate Online

Online Ratings Summary
BBB Reports 0

No Complaints Filed with the BBB

MSH Merchant Services is not an accredited business of the Better Business Bureau and currently maintains an “A+” grade at this time of review. Within the last 36 months, 0 complaints have been filed on the BBB. At the time of a last review, an affiliated company of MSH, WRG Services, had its own BBB profile with 3 complaints showing. WRG Services was at some point acquired by Payment Alliance International, which means that MSH may also be partnered with Payment Alliance International in some way. This potential relationship is unclear at this time, and we will not factor it into our rating for MSH Merchant Services.

An “A” Overall

Given the company’s low complaints total, we are inclined to agree with the BBB’s rating and award MSH Merchant Services an “A” in this category.

MSH Merchant Services Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties Unclear
Monthly & Annual Fees Unclear
Processing Rates 1.00% - 4.99%
Equipment Leasing Likely

Transparency Challenges and Limited Information

The standard contract terms of MSH Merchant Services remain largely undisclosed to the public. The absence of specific details on the company’s website makes it difficult to ascertain the terms. While it’s presumed that MSH collaborates with a larger processor for its network, the identity of this processor is currently ambiguous. Notably, there are no online complaints addressing MSH’s contract terms, suggesting overall satisfaction among its clientele.

Given the scarcity of information, MSH Merchant Services receives an “A” rating in this category. If you possess insights into the standard MSH contract, we welcome you to share them in the comments section below.

MSH Merchant Services payment gateway MSH Merchant Services provides insights into its virtual terminal and payment gateway

MSH Merchant Services Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers Unknown
Misleading Marketing No
Discloses All Important Terms No

Company Sales Approach

MSH appears to market itself primarily through its website, and it is currently unclear whether the company employs independent sales agents to market its services. The company’s website seems to claim that it partners with ISOs and MSPs, but the language isn’t clear enough to verify this. We are currently unable to locate any negative MSH Merchant Services reviews that mention the sales team, so it appears as though the company’s agents generally do a good job of disclosing and describing contract terms. The company also does not appear to engage in any deceptive advertising tactics in its official materials.

Our MSH Merchant Services Review Summary

Our Final Thoughts

Despite limited information available about the company, MSH Merchant Services rates as an above-average credit card processing provider. The company’s lack of complaints suggests a satisfactory service level, resulting in a positive rating by default. However, this assessment is made in the absence of substantial incriminating evidence rather than based on clear, positive customer feedback.

Given this lack of detailed information, readers should approach MSH Merchant Services cautiously, keeping in mind that the high rating primarily reflects the absence of negative reports. Prospective clients should thoroughly review contract terms, fees, and customer support details before committing and compare the company’s offerings to those of top-rated credit card processors for a comprehensive assessment.

Location & Ownership

MSH Merchant Services’ corporate address is located at 29299 Clemens Rd. Unit 1-N Westlake, OH. MSH is a registered ISO/MSP of Wells Fargo Bank, Walnut Creek, California, distributor for WRG Services, Inc, and is a registered ISO of Palm Desert National Bank. Bruce Epstein is listed as the president of MSH Merchant Services.

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Testimonials & Complaints

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